Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 1/5

Google

Tenants beware. Frost let out a mould infested property to me which made myself and my son ill. After moving out and leaving the flat in a cleaner condition than I met it, they still wanted to charge me £200 for cleaning and £100 for a paint chip on a door. In addition to all that, they charge you £120 for a so called inventory check-out fee. Attached are sample pictures of damaged items just 2 months after moving into the property. The first image is one of the kitchen cupboards.

Adeola · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

The staff at Frosts St Albans branch were nothing but helpful. I would like to personally thank Daniela for all her hard work and her extreme professionalism at all times. I will definitely recommend Daniela and this branch to future customers. Thank you again.

Kasey · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We are in the middle of purchasing an apartment through Frost’s and I couldn't recommend them enough, especially Tom who has kept in touch through the months we have been searching and helped us find the perfect property. Great and professional service Thanks to Tom and everyone at Frost's’

Francesca · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

John Sullivan and Sarah Valentine have been such a great double act. After a rollercoaster of a sale and a conveyance nightmare they managed to keep our move on track with a lot of advice and support throughout. Leading onto the right end result. If you want strong, honest and salient sales guidance and then the surest set of hands to take you through your conveyance then you won't be disappointed.

Peter · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Efficient, friendly and most importantly, reliable. The sales chaser, Sarah, was especially helpful and went the extra mile to secure exchange of contracts. Highly recommend Frosts for selling property and will use again.

Lisa · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I can't fault Neil and his team for their speedy professional service, innovative ideas and help in getting us to agreed terms on our house sale and purchase. Hoping (and trusting) the same level of service is provided in pushing all parties along to a speedy, and pain-free, exchange and completion.

Marion · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Excellent customer service - these agents really go the extra mile to accommodate buyers and have been on hand every step of the way. Special mention to Sarah Valentine who went above and beyond to ensure the exchange ran smoothly. Thank you Frosts.

Katy · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Sarah was excellent. Always helpful and gave me the space and time to make the right decision. Supportive, patient and professional at all times. Many thanks to all. Will come back to Frosts for sure should the need arise. Mark McConochie.

Mark · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Having let my flat and had it managed by Frosts, not only did they sell it, but they also then went all out to help me find my next home. A special thank you to Stuart Dutton whose care and attention really stood out amongst the agents I dealt with in St Albans, and also to Jess who provided great advice during the viewing process. Thank you!

Katie · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Thank you to Rose at Frosts St Albans. She is an outstanding employee who will endeavour to go the extra mile if required to assist in a smooth transition between Landlord & Tenant. Thank you Rose for your recent support. 5*

Jeannie · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Extremely professional service from a very friendly team. It doesn’t matter who I spoke to for updates, everyone seemed to be well informed about my application status resulting in prompt responses. Especially thanks to Sarah and Rose who ensured that I was regularly kept up-to-date and their support during the entire process.

Gregory · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Highly recommend Frosts. I have bought through them and they now manage my rental property and have done for over 8 years. They are, without fail, extremely professional and efficient as well as being nice people to deal with.

Lucy · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I was recently in the market looking to secure a new home and having found the property I wanted, under some rather tricky circumstances, I enlisted support from Stuart Dutton who went out of his way to help me and provided the highest level of customer service and professionalism that you could expect. He went beyond policy and engaged in helping to resolve my issue. I now have my new property & am very happy - Many Thanks

Carole · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have just come through one of the most protracted house moves I have known - 16 months waiting for the chain to complete. There are two key reasons that we have stuck with it - firstly, the prospect of moving into our dream house, but secondly, the sheer passion and enthusiasm shown by Sarah Valentine on the sales progression team at Frosts. Sarah was the key to keeping everything together, managing a complex chain, whilst at the same time keeping us positive that the deal would get done. First class service.

Chris · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Google

Absolutely incompetent bunch of property managers. Left me with a dead rat from the previous tenant - which they refused to acknowledge or investigate. Had to clean and disinfect the property myself for weeks whilst the larvae hatched. Frost's wouldn't accept there was a rat until I sent pictures. However the pest control contractors told me they were familiar with my property and Frost's were aware of the issues with vermin in the area. Exercise caution - document everything! I wouldn't even give them one star. Very poor service.

Alannah · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Sophie at Frost's has provided exceptional service. Having met the majority of estate agents in the area I was thoroughly impressed with Sophie. Its always a stressful experience to move but Sophie made the process much easier. Many Thanks Niall

Niall · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

From our first meeting with Neil Dowsett when he valued our property and correctly forecast a higher slightly offer than his suggested asking price, which was made within days of valuation, through the negotiations by Tom Weever and finally to handing over the spare keys to Sarah Valentine to end the process, all have provided a first class service. I have no hesitation in recommending Frost’s to anyone thinking of selling their property in St Albans.

Jose · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Rose is an absolute credit to Frosts. She goes above and beyond to assist with matters. She has successfully helped my partner and I with a few issues, undertaking tasks that were really not her responsibility, for which we are truly grateful. If you are looking to rent or have a property to rent out then get in touch with Rose, a true asset to Frosts.

Sarah · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 4/5

Google

Frosts are certainly one of the more professional letting agents I've dealt with in my time. We've had contact with Lily and Emily, Lily helped us rent our flat and Emily sorted repairs etc and check-out during our tenancy. I think the fees people have to pay to letting agents generally are a rip-off, and am very glad the government is planning to make them illegal this year, it's about time! But to be fair to them, Lily and Emily were always very nice and helpful and we did feel like we were actually getting something for the money we were paying. They are also the only agents I've ever known actually supply a proper and detailed independent report on the condition of the property before and after our tenancy, which was very fair, and the only time I've actually seen one done in 10 years of renting despite every agency charging for "inventories" and the like. We also ended our tenancy early, and again Emily in particular was very helpful, she helped us arrange cleaners and repair a floor we'd damaged, and they refunded us some of the rent we'd paid because they found replacement tenants so quickly. With the rent refund covering most of the costs of leaving, considering we were trying to leave a contract early which left us basically at their mercy and they could have rinsed us for all the cash they wanted, we actually came out pretty well off, our only out-of-pocket expense was a £400 early termination fee, which was clearly detailed in the contract we'd signed and something I don't consider particularly unreasonable for what was essentially a breach of contract by us. So in summary, very nice helpful people, and they didn't completely screw us over when they could have done, so overall they're the best of a bad bunch, and that's a bigger compliment than it sounds. If I ever have to rent again I'd rent from them.

James · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Rose Johnson provided a very high standard service. Looking for us the best option. She always showed patience when viewing flats and houses. If you are looking for tailored service regarding flat/house hunting I would strongly recommend Rose Johnson from Frost Lettings.

Armando · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Thank you so much to Tom and all at Frost's who have made our move stress free. Nothing was too much trouble and they were there for us when we needed them to put our minds at rest. We would have no hesitation in recommending Frost's to anyone planning a move. A special thank you has to go to Tom for going out of his way on several occasions to help us out. E & A Maddick

Elizabeth · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I wouldn't hesitate to use Frosts again to sell my property - fantastic service from start to finish. Great communication, hard working and a really enthusiastic and professional team - all of them prepared to go the extra mile. Thank you.

Catherine · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 4/5

Google

We used Frosts for renting a new property. We found the team very helpful and professional and the process was dealt within a quick and efficient manner. My only concern was the very high price of referencing, agency fees etc. Overall good service and would use again.

Sarah · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have used Frost's services in St Albans and we would like to highly recommend Rose Johnson as Lettings negotiator. She is a wonderful person and brings you all the detail and attention you require for such a process, and does everything in her power to suit your needs.

Ana · 22 January 2018 · Frost's Estate Agents, St Albans