5/5
GoogleVery helpful and friendly service offered by Frosts
Agent replied · 21 January 2024
Thank you Lisa that's great to hear the team will be delighted to hear that you were happy with the service you received.
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,870 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,870 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,183 reviews · 1,111 on Google (4.8)45 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)11 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA146 reviews · 75 on Google (4.9)5 in the last 90 days
Reviews on Google
Showing 1,729 reviews on Google only. Show every review
Google5/5
GoogleVery helpful and commercial advice throughout, and whole process handled efficiently
Agent replied · 21 January 2024
Thank you Danny that's great to hear, please don't hesitate to let us know if you need any further help.
5/5
GoogleRose Johnson was fantastic, she is enthusiastic and very helpfull
Agent replied · 21 January 2024
Hello Rowan, thank you for taking the time to let us know your feedback. We are sure that Rose will be delighted to hear that you were very happy with the customer service that you received.
5/5
GoogleExcellent team in all honesty. Very professional, efficient and fun. Thanks for everything guys.
Agent replied · 21 January 2024
Thank you Mariam that's lovely to hear, we wish you well for the future and please don't hesistate to call if you need any further help.
4/5
GoogleGreat service from a friendly and approachable team who were dedicated to getting us moved in a short timescale.
Agent replied · 21 January 2024
That's great to hear Barry thank you for taking the time to let us know.
5/5
GoogleLovely team to work with. Very attentive and helpful throughout the whole process and kept me well informed.
Agent replied · 21 January 2024
Hello Manjit, thank you for your kind words we really appreciate it.
5/5
GoogleVery good experience at all! Professional team and quick response. Staffs have been really helpful.
Agent replied · 21 January 2024
Thank you Heqing your feedback is much appreciated we are glad we could be of help.
5/5
GoogleExcellent service provided by Daniella. Kept us up to date with everything and answered any questions we had. Thank you :)
Agent replied · 21 January 2024
Thank you Caroline it's very kind of you to take the time to let us know, Daniela will be delighted.
5/5
GoogleVery satisfied with customer services provided by Frosts especially Mr Tom Weaver during our purchase
Agent replied · 21 January 2024
Hi Radhakrishna we will pass your kind words to Tom, thank you for taking the time to let us know.
4/5
GoogleVery helpful team but a special mention to Daniela for being so supportive; excellent communication!
Agent replied · 21 January 2024
Thank you Isaac we appreciate your feedback.
5/5
GoogleGreat service and easy to contact with any questions, I have no hesitation in recommending Daniella, Jake and the rest of the team.
Agent replied · 21 January 2024
Thank you very much Claire your feedback is much apppreciated.
5/5
GoogleProfessional, friendly and fast service. The agents have been supportive through the full process. I would recommend them to a friend.
Agent replied · 21 January 2024
Thank you Dmitry it's kind of you to say so, we appreciate the time you have taken to rate us. Please don't hesitate to contact us if you need any help in the future.
5/5
GoogleLovely team that helped us so much in renting our first professional property. I would highly recommend them!
Agent replied · 21 January 2024
Thank you Hannah we really appreciate you letting us know, we will pass on your message to the team.
5/5
GoogleVery good experience with frosts, Tom weaver was very knowledgeable and helpful throughout the selling process and I couldn't be happier with the rest of the team and the service provided.
Agent replied · 21 January 2024
Thank you very much Craig we will let Tom know, we appreciate you taking the time to let us know.
5/5
GoogleJust rented a property from Frost and it was an excellent experience. Rose in particular was fantastic, friendly and very helpful. 10 out of 10
Agent replied · 21 January 2024
Thanks Tim, Rose is delighted to hear that you are happy with the service you received and please call us if you have any further questions.
5/5
GoogleSarah Valentine and all her collegues at Frost, have been highly professional in securing and progressing to speedy completion the sale of my flat. Thank you
Agent replied · 21 January 2024
Thank you Dave that's really good to hear that you were happy with the service we will pass on your comments to the team.
4/5
GoogleExcellent friendly personal service. Prompt & helpful for us as first time renters. All staff had a great attitude. Would recommend to others.
Agent replied · 21 January 2024
Thank you Patrick.
5/5
GoogleFantastic service from Sarah Valentine at Frosts. Super organised and on the ball for my property purchase. Highly recommend!!! Thank you Sarah!!
Agent replied · 21 January 2024
Hi Hayley thank you for leaving feedback we really appreciate it and will make sure that Sarah hears about it too. Don't hesitate to call us if you need any further help in the furture.
5/5
GoogleRose and the team at Frost were absolutely fantastic in helping us find a flat. Rose listened to what we wanted and found us the perfect flat.
Agent replied · 21 January 2024
Thank you Oliver we appreciate your feedback and we are really pleased to hear that Rose was able to help.
5/5
GoogleVery helpful and supportive, especially when I was dealing with severe employer references. Couldn't say a bad word about the service. Sophie has been especially helpful and so friendly!
Agent replied · 21 January 2024
Thank you Nichola that's lovely to hear we will let Sophie know and we are glad that we could be of help.
5/5
GoogleRenting through Frosts has been very friendly, helpful & efficient. They take time to understand unusual queries & seem to care, so I'd certainly recommend them.
Agent replied · 21 January 2024
Thank you Ruth we really appreciate your feedback and the we will let the Lettings team know they will be really pleased to hear that you are happy with the service that you have received.
5/5
GoogleFrosts have been very good. I asked for a quick turn around and everything has been progressing very well. The staff have been very helpful and welcoming. All around a good experience.
Agent replied · 21 January 2024
Thanks Damian we really appreciate your feedback.
5/5
GoogleA wonderful service from the team at Frosts. A big thank you to Natasha Ali for all her hard work and making the whole process run smoothly. I would recommend Frosts to anyone.
Agent replied · 21 January 2024
Thank you Paul we appreciate your feedback and will let Natasha know.
1/5
Googleit was a terrible and a huge mistake to deal with this company, we rented a property from them last year for a 12 months, we had lots of problems in that property that we asked several times for solutions, that was mainly with hot water and heating, they left my kids in a freezy house during the winter many nights, the electric shower wasn't working many times and was no hot water sometimes for 2 days, the thing is that the whole system for the heating and hot water had to change and that has been told by one of the engineers who came and try to fix the problem and that including the electric shower it self but they haven't done anything about it, only 1 months before we leave the property and after giving a notice they wanted to fix the problem but it was too late, we had a conservatory in this house without a roof blind and that was open to the kitchen so no separation and that was making the house especially the downstairs extremely cold in the winter even when the heating is on and extremely hot in the summer that I couldn't even get into my kitchen to cook meal for my kids, since the start, they were terrible to us, when we first view the property it was under management and workers Were there decorating the house, the agent who was with us never mentioned anything about it like it won't be a roof blind for the conservatory plus as it was no kitchen appliances there, we asked about it that day and he said that it will be a fridge freezer and a dryer but when we moved in it was no dryer and it was no fridge freezer only a tiny fridge, we asked them to ask the landlord to get us a fridge freezer as we are a family of 4 and we are renting a family house where it supposed to have a big fridge but after 2 weeks they replied and said that the landlord refused to buy one so we went the next day and buy one new fridge for us that cost us £250+delivery and that fridge is now in the shed as we have already a nice fridge freezer in our new house. Another thing is that we asked to check in to that property 2 days later than the date of availability but that was also rejected and as a result we checked into a house that has smelled strongly the paint as it was very fresh and we got paint on the back of our new leather sofas, when check out they asked us to pay £400 only for cleaning a house that it has been left in very clean and tidy condition that it was proved in the check out report, it needed only couple of things to do more as we were rushed to give back the keys . We were alarmed about the sum of money and after arguing about it and desagree with them they came back to us to say that the landlord made a mistake and need only £300 for cleaning!!! If I have to keep telling my story with frosts I will probably write a news paper, it was not only lots of Money that we wasted with them but lots of stress and energy and this house was a huge mistake same for frosts and the landlord, I'am currently very happy with my new house and with the new agency and something for sure I will always remember what they did to us, totally useless property management and not even an apology for the stress we got for 12 months, I'am currently writing a letter of complain to the head office as well, we were with Langleys before them and we never have any problem plus we get our full deposit back, frosts didn't even protect our deposit and the landlord asked more money On the top of that £300 cleaning For the garden that it has been left very tidy and clean and we have pictures proving that!!!!
Agent replied · 21 January 2024
Haifa we are sorry to hear that you felt we didn't deliver the service that you would expect of us. We make every effort to ensure that we communicate fully and clearly at all times so that all our tenants understand what the conditions of their tenancies are. On investigation of your complaint it appears that the Landlord had a contract with British Gas that covered the heating and hot water and as such the repair and the timing of the repair were out of our control. . We can confirm that your deposit was protected with MyDeposits and we can supply you with the certificate should you wish to see it. Unfortunately deductions were made from your deposit was because the property had not been left to the same standard that it was at the beginning of your tenancy. We hope that we have helped to explain more clearly the circumstances of your situation and we wish you well for the future please do not hesitate to contact us if you have any further questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,183 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.
