How many reviews does Frost's Estate Agents, have?

Frost's Estate Agents, has 1,870 reviews across its four offices, rated 4.8 out of 5 overall: 1,729 on Google, 51 on Facebook, 1 on Yell, 20 on Trustpilot, 67 on allAgents, 2 on The Trusted Agent. Company-wide Facebook and Trustpilot reviews for Frost's Estate Agents, are counted once, not once per office.

Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

Q: Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town. Harpenden: 6a Leyton Road, Harpenden, AL5 2TL. Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF. St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ. Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA.

4.8

★★★★★ Excellent

1,870 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,870 reviews on six platforms, rated 4.8 out of 5 overall.

4.8 / 5

1,729

Reviews on Google

All 4 offices

4.8 / 5

Reviews on Facebook

Business-wide

2.0 / 5

Reviews on Yell

All 4 offices

Reviews on Trustpilot

Business-wide

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers2 reviews

5.0 / 5 We bought our house in St Albans through Frost's and they persevered through a complicated chain situation. They kept us well informed about the situation with ...Rachel, 11 October 2016Read all 2 from buyers

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,729 reviews on Google only. Show every review

5/5

Google

Brilliant service - very pleased to be working with lily and the team!

Philip · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Philip, Lily is really grateful for kind feedback.

5/5

Google

Great Team effort especially James John and Elsaida. Helpful, thoughtful and friendly

John · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you John we really appreciate your feedback, the team will be delighted.

1/5

Google

Absolutely awful! They have no knowledge about their own properties they are marketing. The lettings department in particular are clueless. Would not recommend them!

S · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Hi S Shah we are really sorry to hear that you weren't satisfied, we are totally committed to giving the highest standard of service and have investigated your complaint. In this particular instance we believe that you called when the Lettings Manager was unavailable and our colleague was very open and honest, as we would expect, and admitted that she had yet to visit the property and was therefore unable to categorically confirm the specific detail that you asked about. We apologise for this and hope that you will call again and we will do our very best to help.

5/5

Google

Really happy with the service I received from Elsaida and James, I Would 100% recommend using them as they are very helpful and professional.

Erison · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Erison for your kind comments the team work hard to deliver exceptional customer service and we are always very grateful to hear that we have been able to help.

5/5

Google

Great service and results. Listened to our needs and offered practical advice. I have been both tenant and landlord and they care for both parties.

John · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you John that's great to hear. We really appreciate the feedback, the team will be delighted to know that there hard work is appreciated.

5/5

Google

Sold my house with Frosts in October 2015 with James Adams. He was totally professional in all transactions of my move which went very smoothly..... Thank-you

Les · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Les we appreciate your feedback

5/5

Google

I rented a property for 9 years before with an St Albans estate agent, had a bad experience felt let down and abandoned, stayed away from renting for4 years, decided to take a chance on frosts and along came Lily Fowler, I was very untrusting at first, but Lily has a very warm presence and won me over with her professionalism and that’s not easily done. 12 days later we moved into our new home, when I find something good and that it works well I stick with it, so I will if I decide to move, stick with frosts ,, need I say more,, happy days ,, thanks you Lily Fowler and Frosts , Oliver and family.

Oliver · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Oliver we really appreciate your kind words and Lily is delighted that you were happy with the service that you received. Please don't hesitate to call us if there is anything that we can help you with in the future.

5/5

Google

Great friendly service from the whole team! We felt we were looked after very well throughout the selling process firstly by David and James and subsequently by Trudie and John. All members of the team were clued up and able to help and support throughout. Thank you!

Jane · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Jane it's very kind of you to take the time to let us know. The team will be really pleased to hear that you were happy with the service that you received.

5/5

Google

We successfully sold our house, 5 Mayfair Close, St Albans with Frosts. We dealt with James Adams who was thoroughly professional and extremely helpful. We would definitely recommend him to anyone wishing to buy or sell their house. Mrs Jane Rickman

Jane · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Jane we really appreciate you taking the time to let us know your thoughts. James will be really pleased to hear that you were happy. We wish you well and please don't hesitate to call us if you need any further help in the future.

5/5

Google

I cannot thank David enough for the help and advice he has given us whilst buying our new home. He has been friendly, honest, communicative and thoroughly professional throughout the whole process. I would not hesitate to recommend Frosts Harpenden.

Heather · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you very much Heather we really appreciate your comments. We wish you well in your new home and please don't hesitate to call us if you need any further help in the future.

5/5

Google

Frost's turned out to be a fantastic choice for our sale, having considered several agents. James Adams and the team were highly professional, conscientious and proactive in dealing with our case. I'd have no hesitation recommending them to friends and family.

Jon · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you very much Jon that really is lovely to hear everyone in the Harpenden office will be delighted. We wish you well and please don't hesitate to call us in the future if you need any further help.

5/5

Google

The advice and service I've received from Frost's with regards to my house sale has been first class, the team in the Marshalswick branch were both professional and friendly. I would really like to give a score of six stars out of five if it was possible. Have already recommended Frost's to friends.

Cliff · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Cliff we will let the team know, we wish you well for the future.

5/5

Google

I have lived in my house for 24 years and making a decision to move was very hard , I spoke to james who came round and made us feel quite at ease , we have now sold our house via the frosts Harpenden Team , i can not thank them enough for all the help that we have had from the team , Buying and selling a house is very stressful wondering what people are saying about your house , but Elsaida made sure that everyone that walked through my door took there shoes off and didnt ruin the new carpet . Trudie our sales negotiator was fantastic making sure everything was on track , i would recommend Frosts to anyone that is moving .

Jackie · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you very much Jackie the team in Harpenden will be delighted to hear that you were happy with the service. We wish you well for the future and please don't hesitate to call us if you need any further help in the future.

5/5

Google

Elsaida, John and Trudie have been very helpful and supportive with our property purchase. As a buyer, I received excellent customer service from the team. Thanks for constantly keeping us up to date and chasing all the necessary parties to ensure our exchange went ahead successfully. We look forward to completion and making our move to Wheathampstead!

Kulen_San · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you very much Kulen_San we really appreciate the time you have taken to let us know what you thought of he service that you received. Good luck for the future and please don't hesitate to let us know if you need any further help.

5/5

Google

Lily and the team at Frost's were exceptionally professional when letting our house. Through lots of changes of direction when thinking of moving they were patient with us and helpful throughout. Our house was let extremely quickly and the process of getting everything ready for the tenants was made easy. I would highly recommend them.

Hannah · 1 June 2018 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you very much Hannah we really appreciate your feedback please dont hesitate to call us if you need any further help in the future.

5/5

Google

We have had an excellent experience dealing with Frost’s in Marshalswick. Matthew Brand has been honest, realistic, professional and very patient throughout our process. The team have also been efficient, helpful and friendly. Thank you to all involved!

DA-London · 23 March 2018 · Frost's Estate Agents, Marshalswick

Agent replied · 21 March 2024

Thank you David we appreciate the time that you have taken to let us know your feedback and we wish you well for the future.

5/5

Google

In 2014 my partner bought a house on the Park in Redbourn and James was the agent. She used E-Way and Trudie Cobb was with her, and me because I was helping, all the way and very pleased we were with the service. Late 2016 I bought in Church End and James was again the agent and we were pleased to go through Frosts again. Trudie remembered me and my partner and gave us the superb service again. We felt very lucky to have had Frosts and Trudie in particular working in our interests both times. Many thanks.

Paul · 9 February 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Paul we really appreciate your lovely comments, James and Trudie will be really pleased to hear that they were able to deliver the service that we believe all customers deserve. We wish you well for the future and hope that you will contact us if you need any further help.

5/5

Google

Having sold our house via the Frosts Harpenden Team this year - I genuinely could not recommend them highly enough. From our initial meetings and valuation, through to exchange and completion they have been fantastic. Buying/selling property is one of the most stressful experiences and James and his team were fantastic and communicating with us throughout the entire process and keeping everything on track. Trudie, our sale negotiator - was particularly brilliant and we cannot thank her enough for not only doing her job brilliantly, but the role of most other people involved in our chain. Without her keeping everyone else moving and communicating, it would have taken months longer to complete on our property than it did - so thank you Trudie! Hopefully we won't be moving any time in the near future, but if and when we do, Frosts would be our first port of call. I'd recommend them to anyone in the area if you want a professional, courteous and high standard service in what can be a stressful and emotional time. Thank you!

Chloe · 9 February 2018 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you very much Chloe we really appreciate you taking the time to let us know your thoughts. We will pass on your comments to Trudie and the team, we are sure they will be delighted to hear that you were pleased with the service that they were able to give you. If you need any further help in the future please do not hesitate to give us a call.

5/5

Google

Rating only, no written review.

Mark · 22 January 2018 · Frost's Estate Agents, St Albans