Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,873 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

5/5

Google

Shaun Denton of Frost's Estate Agents Marshalswick, was absolutely brilliant throughout the whole process of buying our new family home. He was informative, knowledgeable and totally professional and I would strongly recommend both Frost's Estate Agents and Shaun Denton for a fantastic house buying experience ! Thanks to all !

James · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Hi James thank you very much for your kind words, Shaun will be delighted. We wish you well in your new home and please don't hesitate to call us if you need any help in the future.

5/5

Google

We are currently in the process of purchasing a property through Frosts in Marshalswick. We can't recommend Matthew Brand highly enough. I don't think we would be where we are now without his help. He is knowledgeable, professional and above all honest. Well done Matt and the rest of the team.

Angela · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you very much Angela that is lovely to hear and we know Matthew will be delighted. Good luck with your search and keep in touch.

5/5

Google

My sister and I were very impressed with Matt and Shaun from the Marshalswick office and Trudie from Wheathampstead office who assisted us with the sale of our deceased father's property in Sandridge. Everyone showed empathy with our situation and gave us sound advice on selling the property. they could not have been more helpful or professional.

Chris · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you for your kind words Chris, we are pleased to hear that we were able to help you in a sensitive and respectful manner and we wish you well for the future.

5/5

Google

Thanks Shaun, You have been a great help with our property search. unlike other estate agents that ask what your criteria is, then just send you every house in there portfolio. Frosts (Shaun) actually send you properties that you are interested in. They are a great team to work with. Thanks again.

Mark · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thanks Mark you have been most kind and we really appreciate the feedback. Shaun and the team will be really pleased to read your comments.

5/5

Google

In a tough market and trying to sell my house whilst living in another country, the team at Frosts were excellent in every way. Matt and Sean very honest and professional. Trudie also spent so much time in chasing the rest of the chain and making it all happen. Highly recommended

Manesh · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thanks Manesh we appreciate your feedback, Matt, Sean and Trudie will be really pleased to hear your comments and that you were happy with the service that you received and we welcome all recommendations as we know it is the foundation of our business.

5/5

Google

The team at Frosts Marshalswick were great. Our sale was a probate sale, so maybe a little bit easier than the norm, but they dealt with the sale swiftly and with compassion for our situation. The house was sold and an offer agreed as soon as it hit the market and we had completed within 4 months of the process starting! Couldnt have gone better. Thank you!

Claire · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Claire we are really glad that we were able to help at a difficult time. Please don't hesitate to contact us if you need any further help in the future.

5/5

Google

I have used Frosts to buy and sell a couple of houses, they have always been professional and great to work with. This house sale has been a bit complex for us as a family as we are re-locating to a different part of the country. The whole team at Frosts have lived and breathed this move with me, and have stopped at nothing to ensure the sale progressed smoothly. Particular thanks must go to Trudie, who I think must be the hardest working Sales Progressor in St Albans. I am sure the service and support I received from Frosts saved me from a from dissolving into stressed-out wreck!

Sarah · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Hi Sarah thanks for your kind comments, Trudie will be delighted to hear them. We wish you well for the future.

5/5

Google

Frosts in Marshalswick have a detailed knowledge of the local area. They were very professional and hardworking to promote my house to find a good buyer. But by far the most important thing to me, was that Matt, Shaun and the team were people I could completely trust, not only to give good sound advice but to negotiate in an honest, fair and straightforward manner with the sale of our family home.

Channing · 21 January 2019 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you very much Channing the team will be really pleased to hear that you were happy with the level of service that you received, we really appreciate the time you have taken to let us know.

5/5

Google

Rating only, no written review.

Matthew · 11 January 2019 · Frost's Estate Agents, St Albans

Agent replied · 9 January 2025

Thank you M Thomas

5/5

Google

We bought our house through Frosts Harpenden. Shout out for Trudie - the sales progressor. Altho we had a unnecessarily long drawn out lead up to exchange (which was no fault of Trudie's), Trudie was the only consistent - keeping us up to date and chasing solicitors down. She was also sympathetic to the stresses moving house brings which was very kind and a breath of fresh air. Altho not always the bearer of good news she was always honest and that was greatly appreciated.

Poppy · 10 January 2019 · Frost's Estate Agents Harpenden

Agent replied · 8 January 2025

Hi Poppy, thank you very much for your kind words Trudie will be delighted to hear that she was able to help and that you appreciated her help.

5/5

Google

I can honestly say that Frost’s have been one of the best agents we have dealt with. John Lawrence and Trudie were absolutely brilliant! Throughout the entire buying process they accommodated our every request, were quick to respond to queries and were extremely helpful and professional. We are really pleased that in the end after a long hunt we purchased our house through them and would recommend them highly. Thank you!

Leena · 2 January 2019 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Leena that's really kind of you to say so. We will pass on your comments to John and Trudie who will be delighted.

5/5

Google

Frosts have been excellent throughout the sale of our property. James who dealt with our sale was very approachable and sympathetic to our reservations about the sale, having tried to sell with two agents previously we were skeptical of how quickly we would see success. He provided excellent advice and as a result had two offers within the first month. Once we had accepted the offer we were handed over to Trudie who was responsible for ensuring the sale went through without hitch. Trudie was attentive and rigorous and provided the driving force needed to push the buyers solicitor to respond. Overall I have been exceptionally pleased with the service that Frosts have provided.

Andrew · 2 January 2019 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Andrew we are really pleased to hear that you appreciated the service that you received. We sih you well for the future and please don't hesitate to contact if you need any further help in the future.

5/5

Google

Frost's turned out to be a fantastic choice for our sale, having considered several agents. James Adams and the team were highly professional, conscientious and proactive in dealing with our case. I'd have no hesitation recommending them to friends and family.

Jon · 30 August 2018 · Frost's Estate Agents Harpenden

Agent replied · 28 August 2024

Thank you very much Jon that really is lovely to hear everyone in the Harpenden office will be delighted. We wish you well and please don't hesitate to call us in the future if you need any further help.

5/5

Google

Rating only, no written review.

Vic · 29 July 2018 · Frost's Estate Agents, Wheathampstead

Agent replied · 28 July 2023

Thank you Vic we very much appreciate the feedback

5/5

Google

We moved recently and used Frosts. The whole process was smooth and we had no issues at all. We would certainly recommend this office.

Ian · 29 July 2018 · Frost's Estate Agents, Wheathampstead

Agent replied · 28 July 2023

Thanks Ian we really appreciate your feedback, the team will be really happy to hear that they helped.

5/5

Google

Trudie and John have been fantastic support and help when I was buying my new home. Full credit to frosts. Thank you again both

James · 29 July 2018 · Frost's Estate Agents, Wheathampstead

Agent replied · 28 July 2023

Thanks James that's really great to hear, we will pass your comments on to Trudie and John and we wish you well in your new home. Please don't hesitate to call if you need any further help in the future.

5/5

Google

I had quite a few viewings of my house and Frost's were very diligent in following up with the people viewing and letting me know the feedback. The viewing times were arranged considerately with suitable notice. I had some issues with the chain lower down and again Frost's were excellent communicators so that I understood the difficulties and how and when they were being resolved. They contacted buyers, solicitors and other agents as appropriate. Many thanks to the whole team as contracts have now been exchanged and the finishing line is now in sight!

Myra · 29 July 2018 · Frost's Estate Agents, Wheathampstead

Agent replied · 28 July 2023

Thank you very much Myra, the team will be delighted to hear that they were able to be of help and that you were pleased with the service.

5/5

Google

Rating only, no written review.

Christine · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Christine

5/5

Google

Rating only, no written review.

Taulant · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Taulant!

5/5

Google

Rating only, no written review.

Lianne · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Lianne

5/5

Google

Rating only, no written review.

Bhagwant · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Bhagwant.

4/5

Google

Friendly, communicative estate agency.

Fabienne · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Fabienne we are grateful for the feedback

5/5

Google

Excellent service from the whole team. Thank you.

Callum · 7 July 2018 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks that's great to hear we appreciate the feedback

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019
  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

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