Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleWe bought a house through Frosts and received excellent service from them, especially from their chaser Rochelle who worked very hard for us to make sure the purchase went smoothly.
Thanks Alex, that's great to hear Rochelle will be delighted.
5/5
GoogleExpect outstanding customer service here. Know you're in safe hands and you will receive advice from people with a true expertise and passion for their role, Sophie in particular went above and beyond to help advise me.
Thanks Zoe that's great to hear, we appreciate any recommendation and we will let Sophie know she will be really pleased.
5/5
GoogleI would like to thank Sophie Hutchinson who has been very kind and professional ,right from the initial chats, arraging viewing etc.she has been very helpful and understanding throughout .Always responded instantly to any queries or requests i had .I feel she does her best to tenants and the landlord equally. Thank you Sophie.xx
Thanks Kamala its very kind of you to leave such a lovely review. Sophie is delighted to hear that you were so happy with the service that you received.
5/5
GoogleI have just moved with Frosts and I was so impressed with the excellent service that I received from Sarah and the team. Emails responded to immediately, really helpful and friendly. It was a pleasure!
Thank you Clair its very kind of you to let us know and great to hear. Please don't hesitate to call if you need any help again in the future.
5/5
GoogleHad a really positive experience with Frost. Dealt with Sophie from the St Albans branch, who was really professional and reliable and always followed up in a timely manner.
Thank you Ka-Wai Chan, I know Sophie is very grateful for your feedback and delighted that you are happy with the service that you received.
5/5
GoogleThank you so much to Daniela Buondonna for finding me my ideal first home! Through months of searching she never gave up on me, sharing new properties on a daily basis! I was being super picky and Daniela was consistently dedicated to ensuring I saw everything available on the market! Thanks again!
That's great to hear Lucy, Daniela will be delighted and we really appreciate the time you have taken to let us know.
5/5
GoogleThe team at Frost’s, Lucy Mogla in particular, were brilliant - helpful, responsive and professional. Lucy has made what can be quite a stressful process actually really fun and enjoyable. I would highly recommend Lucy and the team to anyone.
Thanks Angela that's great to hear, Lucy and the team really appreciate your feedback.
5/5
GoogleGreat team stepped in and helped me sell my property when another agent was struggling - was a tough deal but Jess and Daniella were amazing throughout and got it over the line - will use again in future!!
Thank you Bradley really kind of you to take the time to leave feedback, we are glad we could help and we wish you well for the future.
5/5
GoogleSophie was been such a delight to work with - helping me to squeeze in a viewing on a busy Saturday and following up with the landlord to make sure I could get confirmation that my offer was accepted asap. Thanks so much for a smooth and easy set up!
Thanks Rachel, Sophie was really chuffed to see what you had to say and we wish you well in your new home.
5/5
GoogleTom was lovely to deal with from start to finish of our house purchase. Always very responsive on email and phone with a positive attitude when any challenges emerged. Definitely recommended.
Hi Anna thanks for the review, Tom will be really pleased to hear that his efforts were appreciated, we wish you well for the future and please don't hesitate to contact us if you need any further help.
5/5
GoogleThe biggest thank you to Sarah Twigg who was assigned to show us properties and have understood straight away our requirements and have matched us up with the perfect property. Very grateful for the service she provided. Friendly, honest and reliable.
That's great to hear Adel, Sarah and the team work hard to make sure that they provide exactly the service that you refer to, thanks for letting us know.
5/5
GoogleSarah Twigg helped my boyfriend and I with our rental property and she couldn’t have been more helpful! Really pleasant, easy process - especially since this was our first renting experience! Highly recommended.
Hi Samantha thanks for letting us know, Sarah is delighted to hear that you were pleased with the service that you received.
5/5
GoogleI need to find a place very quickly and Sarah at Frost's helped me find an ideal flat. I viewed it with in a couple of days. A week later contracts, deposits and references were all sorted and I was able to pick the keys up and move in the following week. It was a smooth and efficient process from beginning to end .... I would recommend them whole heartedly
Thanks Paul we appreciate your feedback and let us know if we can help in the future.
5/5
GoogleMyself and my Girlfriend are due to move into a property found through Frosts. Sarah Twigg has been absolutely astounding with her service and is a complete credit to the company. Communication is top notch and the guidance through the process is second to none. Could not criticise any of the service. A*!
Thanks Oliver Sarah is delighted to hear that you were happy with the service and we really appreciate your kind words
5/5
GoogleDaniela did an amazing job of looking after us. She listened carefully to what we were looking for and it was obvious she worked hard to find our dream home and gave us such a choice. Even though we found a house elsewhere, we couldn't have narrowed down what we liked and didn't like without her. Thank you!
Thank you Jacob we are glad to hear that you have found what you were looking for and we will let Daniela know your kind words. Please don't hesitate to call us in the future if you need any further help.
5/5
GoogleMy husband and I have been looking for a place in St Albans. From the beginning Frost have been so helpful and so efficient. Rose Johnson and Sophie Hutchinson are superb. Having not met them but receiving such excellent service. Keep it up guys !!!
Hi Adelene that really is great to hear, thank you for letting us know, Rose and Sophie will be delighted and please feel free to pop in anytime and say hello :)
5/5
GoogleTom, was easy to deal with, professional and competent. He was efficient and helped us book a huge number of viewings within the first 24 hours and has our complete confidence. We are grateful for all his time and help with selling our property.
Thank you Stephanie that's great to hear, Tom will be really pleased to hear that you are happy with the service that he has provided.
5/5
GoogleI started renting a property through Frost's and am very happy with the service I received. Sarah was very helpful at every stage, explaining everything clearly and making sure that it all went ahead smoothly. Would definitely recommend.
Thanks Mike, recommendations are the foundation of our business and so we really appreciate your comments.
5/5
GoogleHave employed Frost's twice in recent years and they have been excellent each time. From the initial valuation right up to progressing property sale to the latter end of proceedings, could not have asked for more. Excellent communications and friendly staff.
Thank you Keith we really appreciate the time that you have taken to let us know, please don't hesitate to contact us if you need any further help in the future.
5/5
GoogleInvestigated moving to new rental managers and was so impressed with Frosts and their employee Sarah Twigg that my mind was made up almost on the spot. The management of the transfer, both at Agency level and tenant level seemed first class. Am looking forward to working with them for years to come.
Thank you very much Iain, Sarah and the team really appreciate your kind words, we look forward to working with you too.
5/5
GoogleStuart at Frosts was by far the most helpful agent we encountered during our property search. He listened carefully to our requirements and only presented relevant properties that he genuinely felt met our criteria. I would highly recommend Stuart.
Thank you Paul, we will let Stuart know he will be really pleased to hear that you were happy with the help that he gave you.
5/5
GoogleBest Lettings Negotiator! I was assisted by Rose Johnson who helped us negotiate and guided impeccably. She was prompt, polite and did follow up well. We had been house hunting in St Albans for a while and have met a few agents. Most of them were indifferent or provided bare minimum input. What made Rose and her service stand out was the ability to provide a personalised experience and follow up without making one feeling badgered to make a deal. A 5 star service.
Thank you very much Puja, Rose was delighted to hear that you were happy with the service you received we wish you all the best in your new home.
5/5
GoogleFrost's, with their extensive local knowledge and led by staff who are courteous and kind have delivered a fantastic service . Sarah Twigg from the lettings department listened to me, understood my expectations, helped me with her great knowledgebase about lettings& management and provided me with the assurance of excellent quality, which Frost' pride upon!! Thanks Sarah Daniella from the sales team has been equally brilliant. I appreciate her patience and commend her communication skills. Selling is an art and you definitely have it Daniella!!
Thanks Kiran that's lovely feedback and both Sarah and Daniela appreciate your kind words
5/5
GoogleThis is the sixth property (and hopefully the last) I am buying and by far the nicest experience of all thanks to FROST'S and Tom in particular. His approachability, efficiency and calm during the whole transaction helped me get over some hiccups. Tom was absolutely great and I recommend him highly to future clients.
Hi Catrine, thanks for letting us know, Tom will be delighted to hear that you were happy with the service that you received and we wish you well for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
