Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,729 reviews on Google only. Show every review
5/5
GoogleMany thanks to Ben and the team at Frsots and I’ve had a great couple of years living in St Albans. I’ve always been impressed by their swiftness and professionalism, everything was handled efficiently and with care. Without a doubt, Frosts is the best estate agent I’ve experienced. Really appreciate all your help over the years.
1/5
GoogleArranged three viewings without letting the existing tenants know - breaching the contract clause of quiet enjoyment. Unprofessional bunch. Have been maintaining the position of no entering the flat without my presence for 4 years to avoid any incidents or losses of personal belongings, and they did exactly the opposite. Do not recommend.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take matters relating to property access and tenant wellbeing very seriously, and this is certainly not the standard of service we aim to provide. We are currently reviewing the circumstances internally to ensure appropriate steps are taken and to prevent anything similar happening in future. We would welcome the opportunity to discuss this with you directly and address your concerns and will be in contact.
5/5
GoogleShaun has been fantastic throughout the sale of my house, going above and beyond at every stage. He is always so helpful, responsive, and made the whole process far less stressful. I highly recommend Shaun.
Hi Brigitte, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI thoroughly enjoyed my viewing at Craiglands. Wendy was very knowledgeable, able to answer my many questions about the property and area and really ensured I got the most value out of the visit. Thank you, Nikki
Hi Nicola, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
2/5
GoogleBooked a viewing at a property we were told was pet friendly, we went today and after being asked and confirming we had pets the answer was ‘i’m going to stop you there as there’s no point you will be getting declined so you don't waste your time’. I mentioned that on the phone I had been assured it was pet friendly as we knew not all properties were and wanted to ensure we weren’t wasting our time going to viewings we didn’t have a chance in. Only reply we got was ‘this property isn’t pet friendly unfortunately but you can check with the owners’ I’m not entirely sure what miscommunication happened but our time was wasted with no care We also never received the address to the property we were viewing and had to guess the location off of the map in the listing. Thankfully we went to the right place but very strange we never received an actual address? Not sure if this experience is relatable to others, hopefully not but it was ours. Just messy
5/5
GoogleI've been very pleased to deal with Frosts at Marshalswick for many years now and would be very happy to recommend this office. Ask for Jess in particular if you want to deal with somebody that always demonstrates, outstanding knowledge and determination combined with wonderful positivity, passion & professionalism.
Hi Chris, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GooglePaul, Rochelle and the amazing Jess were all absolute HEROES in getting the sale of my house over the line. Literally could not have done it without them. Jess guided me through some tough times and the HUGE hug we gave each other on day of completion said it all. Thanks so much team xxx
Hi Kathryn, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleVery happy with the warm and friendly service provided by Shelby. She was consistent with sending us properties and her communication was always prompt. Great team and estate agents.
Hi Vanessa, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleWe have been helped tremendously by Shelby at the St Albans branch. She has been so kind and patient with us and it has been an absolute pleasure to work with. It honestly felt like Shelby had our best interests at heart and she listened to what it was that we needed. She's also so responsive to all our questions and has made us feel really comfortable.
Hi Diana, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
Googlehad a great experience with Frost’s Estate Agents when buying my flat. The whole process can be quite stressful, but Nick was fantastic from start to finish. He was always helpful, responsive, and kept me updated throughout the process, which made everything much smoother. Thank you Nick for all your help and support, it’s really appreciated!
Hi Tara, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI can't speak highly enough of Frost's and the service I received, both when I was looking for properties to buy and then to rent. The communication was first-class and Shelby in particular is a real star in the lettings team - super-helpful, very responsive and proactive, and a joy to deal with. Thank you!
Hi Chris, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI met up with Wendy today for two property showings, and she was truly excellent. I was particularly impressed by her depth of knowledge and the clarity with which she articulated key details throughout the process.
Hi Kwame, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleThanks to Nick and the team for all their work on the sale of our property. Would definitely recommend.
Hi Tom, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI’ve recently moved to St Albans and Isha has been super helpful throughout the move, thank you!
Hi Katy, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShelby Dunn was professional, responsive, and supportive throughout my tenancy process. She was always prompt in her communication, patiently answered my questions, and kindly reassured me regarding my concerns. I particularly appreciated her willingness to clarify outstanding points which gave me real peace of mind before signing the agreement. Overall, a smooth and well-managed experience. Thank you, Shelby, for your precious assistance and professionalism. :-)
Hi Hamidreza, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleWe recently sold a property through Frost's St Albans branch with Tom and Nick and have been very pleased with their service. The market place has been very slow but Frost's have managed to sell our property and complete in a record 7 week period from offer to completion. This was a sale only but still very quick.
Hi Mike, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GooglePosting on behalf of Marcel Haniff a big thanks to The Frosts team for their expert advice on valuation and finding a buyer for my flat. Tom Weaver and Matt Baker provided a responsive friendly and high quality service.
Hi Matt, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
1/5
GoogleVery unpleasant experience dealing with this agency, in particular James!!! James was shockingly unprofessional, evasive, full of excuses, ignoring repeated concerns, and constantly deflecting responsibility. Communication was inconsistent, promises were broken, and at no point did we feel supported or treated fairly. Weeks later, our deposit still hasn’t been returned, with more excuses every time we chase. If you’re considering renting in St Albans, do yourself a favour: avoid this agency entirely.
Given that there is no context or full name given here we are unable to determine whether this review is genuine and it has been posted at the same time as several other unfavourable reviews where we have no knowledge of dealing with the named individual. Accordingly we can only assume that this is fake and should be removed? If that is not the case then please feel free to contact our Director, Chris Cooke, to discuss your experience as we take our reputation very seriously.
1/5
GoogleJames, in particular, was incredibly difficult to deal with. Communication was evasive and inconsistent. Assurances were made and then ignored. Legitimate concerns were deflected rather than addressed. Excuses were endless, accountability was nonexistent, and at no stage did we feel supported, listened to, or treated fairly. Avoid at all costs!
We have no record of ever dealing with somebody of this name? Accordingly we have reported the review as there are several reviews all referencing the same individual at Daniels Estate Agents posted on the same day so can only assume that this is fake and should be removed?
5/5
GoogleThey are definitely one of the best Estate Agent we have rented with so far. Always a member of the team available to help, with politeness and professionalism! Immediate respond to queries and issues. I would like to personally thank Helen and Matthew for their efforts to make renting as smooth as possible.
Thank you Sokratis, glad to hear you enjoyed your time as a client and do let us know if we can help in the future.
1/5
GoogleRented a property for 2 years from them and from start to finish, they were completely useless! Inherited a filthy property at the start of the tenancy. Slow to fix things and took a huge amount of effort on my part, followed by a great amount of time for them to respond. Garage still had the previous tenants belongings in for the first few months of the tenancy, we were not compensated for this. The flat and building had a serious mould problem, which the landlord was not interested in treating, the estate agents just made excuses for him and tried to put the blame on us. Unpleasant and unhelpful to deal with, especially James Smith, this guy is a complete crook and one of the directors so this says it all really, he seems pleasant to get your business but is deceitful, crafty and a immoral man. I still haven't received my deposit back, he will try anything he can and definitely doesn't care about his tenants, only protecting and making excuses for his landlords. If you're looking at renting a property in the St Alban's area, steer well clear of these estate agents. AVOID AVOID AVOID!!! p.s. Remember the name - James Smith - DO NOT trust him!
Sorry to hear of your anonymous dissatisfaction. Without a name, as I'm sure you will appreciate it is difficult for us to deal with the matter or determine whether it is based upon your genuine experience. Perhaps you would like to reach our to our Director, Chris Cooke, who will try to help resolve matters?
1/5
GoogleWorst letting agents ever!!! Holding deposit and not returning it. James is trying to charge fee’s for cleaning that wasn’t even done. Even after reporting it after moving in, which they ignored and still want to charge for it. Avoid these agents at all costs.
We have no record of ever dealing with somebody of this name? Accordingly we have reported the review as there are several reviews all referencing the same individual at Daniels Estate Agents posted on the same day so can only assume that this is fake and should be removed?
1/5
GoogleI had a disappointing experience with Daniel’s Estate agency especially James Marla who’s apparently the director (what a way to not run a business) From the very beginning, their communication was lacking. I felt like I was left in the dark about important details throughout the tenancy. The agents would enter the property without notice and whilst we were on holiday. Moreover, I encountered several delays that could have been avoided with better organisation and planning on their part. I was promised updates that never came, leaving me frustrated and anxious during my tenancy. On top to then find that they were making unjust deductions to my deposit once my contract ended. Overall, I would not recommend this agency to anyone looking for property. They lack professionalism and transparency.
We have no record of ever dealing with somebody of this name? Accordingly we have reported the review as there are several reviews all referencing the same individual at Daniels Estate Agents posted on the same day so can only assume that this is fake and should be removed?
1/5
GoogleDreadful experience renting through this agency, many things to say, but just a few to mention; Urgent maintenance was unhurried and not taken seriously. Don't respond to emails and constantly chasing them with no reply. Withheld my deposit with fabricated charges, which I'm still waiting to be returned. Dishonest estate agency, particularly James (He is a treacherous and crafty gentleman) They are not interested with you once you've moved in, you have been warned!
We have no record of ever dealing with somebody of this name? Accordingly we have reported the review as there are several reviews all referencing the same individual at Daniels Estate Agents posted on the same day so can only assume that this is fake and should be removed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
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