5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you M Thomas
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,873 reviews across 4 offices and 5 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on five platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,186 reviews · 1,113 on Google (4.8)38 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)2 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA147 reviews · 75 on Google (4.9)6 in the last 90 days
Reviews on Google
Showing 1,731 reviews on Google only. Show every review
Google2/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Hi Sarah-Elizabeth we would really appreciate some feedback so one of our team will call again to chat through how you think we can improve in the future.
5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you Helen
5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you Dean
5/5
GoogleThe best agency in town
Agent replied · 21 January 2024
Thanks George that's a lovely thing to say we will do our very best to live up to it :)
5/5
GoogleGreat Service. Very professional. Get results.
Agent replied · 21 January 2024
Thanks Mario we appreciate your feedback
5/5
GoogleExcellent service , quick and responsive to deal with any issues that arise.
Agent replied · 21 January 2024
Thanks Rob our team work really hard and so it's great to hear when they deliver the service that customers appreciate
5/5
GoogleReally great team, kept me informed all the way!
Agent replied · 21 January 2024
Thanks Annette we really appreciate the feedback and the team will be really pleased to hear that you were pleased with the service that you received.
5/5
GoogleGreat service, Ella really helped progress the sale to achieve a quick exchange
Agent replied · 21 January 2024
Thank you Keir, Ella is delighted and we really appreciate the feedback
5/5
GoogleI recently rented from Frost's. Excellent service. Friendly and supportive throughout.
Agent replied · 21 January 2024
Thanks Steve we work hard to provide all our customers with exactly the service that you describe and its great to hear that it was appreciated.
5/5
GoogleGreat estate agents and Tom Weaver at Frost's provided a really professional service.
Agent replied · 21 January 2024
Thank you, we are really pleased to hear that you were happy with the Frost's service, the team work really hard to deliver to every customers expectations.
5/5
GoogleFantastic service and good communication which is key in this stressful process. Tom Weaver really helped us with this and I cannot thank him enough!
Agent replied · 21 January 2024
Thanks Jake!
5/5
GoogleMany thanks to Frosts’s Letting Service especially to Sarah Twigg for her guidance & to Samantha Stockwell. Would recommend.
Agent replied · 21 January 2024
Thank you, that's lovely to hear and thanks for letting us know.
5/5
GoogleExcellent service from Sophie and the team at Frost’s. They organised everything from the viewing to moving with a very quick turnaround.
Agent replied · 21 January 2024
Thanks that's great to hear thank you fro letting us know.
5/5
GoogleFrosts proactively sought properties for us and the staff were friendly and efficient. We would definitely recommend them.
Agent replied · 21 January 2024
Thanks Emmanuelle the team work hard to try and deliver exemplary service for all our customers so its always good to hear from happy clients.
5/5
GoogleJohn Sullivan has professionally and diligently managed sale of our property from inception to successful completion. Many thanks John!
Agent replied · 21 January 2024
Thank you Mladen we are really pleased to hear that you are happy with our service and we wish you well for the future.
5/5
GoogleRose was fantastic to deal with and very responsive to all requests when renting a property from Frost's. Would highly recommend!
Agent replied · 21 January 2024
Thanks Gareth, kind of you to let us know, the team work hard to try and ensure really good communication.
5/5
GoogleElla has been super helpful in progressing our sale. She has responded really quickly to any queries and helped make the process so much easier!
Agent replied · 21 January 2024
Thank you very much Colette, we really appreciate your comments and hope that you will let us know if we can be of any further help in the future.
5/5
GoogleSophie will always go above and beyond to give the best advice and make sure you know are always in the know. You can tell she loves what she does and I believe her advice has really helped me.
Agent replied · 21 January 2024
Hi Olivia, Sophie is delighted to hear your feedback and that she and the team were able to help.
5/5
GoogleI am so pleased I picked Frost's to help me find a rented property in a specific area of St Albans .Sarah in Lettings listened to my full criteria and pointed me in the direction of a wonderful flat so thank you .Sarah's personality empathy and knowledge is a credit to the organisation so well done .Infact I have to say everyone I have met from the organisation has great customer engagement .Keep it up
Agent replied · 21 January 2024
Thanks Roz, thats really kind of you to say so, everyone at Frost's really cares and its sometimes nice to hear that it has been well received.
5/5
Googlegreat experience dealing with Frost's. from arranging viewings, to getting contracts sorted. It was very quick and easy to sort everything with very helpful staff
Agent replied · 21 January 2024
Thanks Colum we will make sure that everyone involved gets to hear your feedback. We appreciate the time you have taken to let us know and please call if you need any further help.
5/5
GoogleFrosts have been our letting agent for 4 years and have always been a pleasure to deal with - they're prompt, efficient, polite and communicate very well with us.
Agent replied · 21 January 2024
Hi Mark thanks for leaving a review we really appreciate it we will let the team know , they will be delighted to hear that you are happy with the service that you receive.
5/5
GoogleLucy Mogla at Frost's was extremely helpful. She gave me all the information I needed in a highly professional and polite way. She was a delight to deal with.
Agent replied · 21 January 2024
Thank you Andrew that's really kind of you to let us know we really appreciate your comments.
5/5
GoogleExcellent service on both buying and then letting out. Professional communication and friendly approach. Def recommend Stuart, Sarah and the team at Frosts
Agent replied · 21 January 2024
Hi Gary thanks for your lovely feedback the whole team will be really pleased to hear that you were happy with the service that you experienced.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
