Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,873 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers2 reviews

5.0 / 5 We bought our house in St Albans through Frost's and they persevered through a complicated chain situation. They kept us well informed about the situation with ...Rachel, 11 October 2016Read all 2 from buyers

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

3/5

Google

McD's sell burgers, Frosts sell houses! Nuff said!

Mike · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Hi Mike we are a little confused we have no record of you ever having been our customer.

5/5

Google

Great service and very helpful. Willing to go the extra mile to find you the right place.

Sophie · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Sophie we are really pleased to hear that you were happy with the service that you received.

5/5

Google

Thank you Trudie and the team. Your professionalism and regular updates were appreciated.

Jenny · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Jenny your feedback is much appreciated.

5/5

Google

Frosts were fantastic from start to finish, always keeping us updated.

Robert · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Robert that's great to hear, we really appreciate the feedback.

5/5

Google

Lily Dawes was great, super helpful and efficient. Would absolutely use again.

Grace · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Grace we appreciate all feedback and we hope to be able to help you again in the future.

5/5

Google

Would highly recommend Lilly and her team at Frosts. Efficient and proactive.

Jack · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Jack that's lovely to hear we will let the team know.

5/5

Google

Fantastic experience from viewing to moving in, the team were extremely polite and helpful and incredibly swift to respond to all our enquiries would highly recommend

Gareth · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Gareth we are really pleased to hear that you had a good moving experience and we appreciate all recommendations.

5/5

Google

Rented our family home to the first people who viewed it, and have been incredibly helpful setting up the tenancy - thank you!

Rosalind · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Rosalind, Lily and the team will be really pleased to hear that you were pleased with the service that you received

5/5

Google

A big thank you to the staff especially the manager Lily, who helped us find the perfect rental.

Krystian · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

That's great to hear Krystian, Lily and the team are really pleased to hear that you are happy in your new home.

5/5

Google

The top team in Harpenden delivered for me again. A prompt sale with excellent service and communication through to completion.

Mike · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Mike that's great to hear, client recommendations are the foundation of our business so we really appreciate the feedback.

5/5

Google

Frost’s helped me with both a rental and a purchase, great service from the team there!

Philip · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Philip the team will be delighted and we really appreciate the time you have taken to let us know.

5/5

Google

Really efficient and responsive. Lily was super helpful and resolved any queries I had along the way.

Carrie · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Carrie Lily was delighted to read your feedback.

5/5

Google

Great experience renting a property through Frosts, both from Lily and Sam. Very efficient in responding and dealing with queries.

Victoria · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Victoria that is great to hear we really appreciate the time you have taken to let us know.

5/5

Google

Lily is so approachable and friendly and very knowledgable about the area and her job . I always want to contact lily directly for any advice and arrange appointments With her .

Kate · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Kate Lily will be delighted to hear your feedback.

5/5

Google

Lily was so friendly and helpful throughout the whole process. Would definitely recommend Frost's Harpenden to anyone.

Keeley · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Hi Keeley, Lily has asked us to pass on her thanks we appreciate all recommendations and we are grateful for your kind words.

5/5

Google

Professional service throughout the process - Lily Dawes has made the process seamless and has been a pleasure to deal with. Wouldn't hesitate to recommend.

Ritchie · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Ritchie that's great to hear Lily is delighted and we appreciate your recommendation.

5/5

Google

Trudie has been extremely helpful and professional throughout what has been a long and drawn out sales/purchase, always keeping me informed at every stage, going above and beyond her role. Thank you Trudie!

SJ · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks SJ Trudie will be delighted to hear your feedback and we wish you well for the future.

5/5

Google

We have only been in the country for 12 months and very new to letting. The staff at Harpenden made us welcome and followed through on all our queries and requests promptly. Thank you for making our transition here so easy.

Shani · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Hi Shani thank you for your lovely words and we are delighted to hear that we were able to help you move and ease your transition.

5/5

Google

Better late than never ;-), but i wanted to thank Lily and Georgina of Frosts Harpenden for being awsome working with me through the renting and move process late last year. Very much appreciated and highly recommended.

Karim · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you very much Karim we really appreciate your kind words

5/5

Google

We worked with Frosts to find a rental and we enjoyed excellent service from start to finish from Lily and the team. I would definitely recommend them for anyone looking to rent in Harpenden.

Neil · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank you Neil that's great to hear, Lily and her team will be really happy to hear that you were pleased with the service that you received. We appreciate all recommendations and hope that you will let us know if you need any further help in the future.

5/5

Google

The team at Frost's look after a number of properties that I manage. I have always found them helpful, efficient and knowledgeable. Tenants have also always talked positively about their experiences with them. Thank you.

Paul · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thank Paul that's great to hear and we appreciate the time you have taken to let us know.

5/5

Google

Frost's have helped my partner and I move into our new flat quickly and easily. They have been very helpful so far and I would recommend them to anyone.

Matilda · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Matilda, we appreciate any recommendation, good luck in your new home.

5/5

Google

We had a flawless move to our first ever flat! Thanks to Lily especially for helping us with everything, none of our questions went unanswered and the whole process was so seemless! Would and will recommend in the future!

Louis · 7 July 2019 · Frost's Estate Agents Harpenden

Agent replied · 6 July 2023

Thanks Louis we really appreciate the feedback, Lily is delighted and we very much appreciate any recommendation.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019

  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)

  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

Reviews may appear on more than one platform.

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