Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleFrost's have been amazing with everything regarding the property that I rent.. always happy to help and resolve any situation. I highly reccomend them if your thinking about renting, selling, or buying..
Thanks Dean we are really grateful for the recommendation it is the key to success and we work hard to deliver the level of service that warrants it.
5/5
GoogleKitty Hills has been superb. She has actioned every detail swiftly and effectively. Having used other letting agents, I am confident we’re now using the best with Frosts.
Thank you Elizabeth we are really humbled by your feedback, we aspire to be the best but it's only important if it's valued by our customers and so we are really grateful for your kind words and will pass them on to Kitty.
5/5
GoogleOver the past 10 years Frosts have given exceptional service for the letting of my property in The Ridgeway St Albans. My property manager Sam has been very efficient.
Thanks Malcolm, it's great to hear that you were so happy with the service.
5/5
GoogleRose and her team were very helpful and professional with the search of our rental property. we highly recomend Frost. Thank you Rose. First class servise and team
Thanks D Fregja we really appreciate the recommendation, Happy Christmas!
5/5
GoogleI have properties let through Frosts for several years and would thoroughly recommend them. I have been very well looked in a professional manner by the team at Frosts, in particular by Melanie.
5/5
GoogleSo impressed.... A+++++++ Rose, and her attention to detail, has proven time and time again to be second to none. I would recommend Rose, and Frosts, to anyone, and they shine in comparison to all other so called Estate Agents. Nothing is left to question, and all of my queries are answered promptly and professionally.
That's really great to hear Mark thank you! Rose and the team work really hard to deliver the kind of service that you commented on so it's lovely to see when it is recognised.
5/5
GoogleThey have been quite efficient and responsive, they answered to all my questions and they always provided advice on what I was looking for. In particular, I found Kitty extremely helpful, she did great job in supporting me while settling in and in answering to all the questions I had around the property.
Thank you Matt Kitty and the team work hard to try and ensure that we are helpful to all our customers.
5/5
GoogleExcellent service from Frosts, Our property manager Kitty has been very helpful during tenancy, she is always prompt in responding to any queries/issues related to property and takes swift action to resolve issues.
Thank you Rajsri it is kind of you to let us know.
5/5
GoogleGreat service. I like the way I am assigned a dedicated person for my property (Kitty) making communications easier and more effective. She always responds to my queries quickly, and handles my requests efficiently and professionally.
Thank you very much Katherine we are happy to hear that the service from our great Property Management department they work really hard to keep everyone updated and informed.
5/5
GoogleI have used Frosts for many years as managing agents for three properties. They have always been extremely professional and efficient in helping everything run smoothly. Highly recommended.
Thank you Kate we appreciate the time you have taken to leave your feedback and we are very grateful for the recommendation.
5/5
GoogleThank you Sophie Hutchinson for her help in searching for a suitable apartment from the beginning to now. With her quick follow up and response, we finally get the right one! Much appreciated that she remember our preference and call me once the one available!
Thanks Ruby Sophie was really pleased to hear that you were happy with the service that you received, please don't hesitate to call us if you need any further help in the future.
5/5
GoogleI would just like to post a note to mention, in particular, Melanie Hughes who manages my property at Thorpe Road. Melanie is a true professional who delivers, for me, client confidence that my property and relationships with the tenants are handled in a way that delivers excellence in property management, plus the opportunity to allow for long term tenant satisfaction. Melanie is a true asset to Frosts. .
Thank you Trevor that is really lovely to hear and we are very grateful for your kind words, Melanie will be really chuffed to hear how much you value the service that you have received.
5/5
GoogleWe’ve recently bought a house through Frosts and dealt with Joe. Joe kept us well informed and was always at the end of the phone when needed. Buying/selling a house is always a little stressful but in this case Joe made a real difference and helped us throughout the process.
Thanks Thomas Joe will be delighted to hear your feedback and we are really pleased that you were happy with our service.
5/5
GoogleI would highly recommend FROSTS. Not only are all staff knowledgeable and helpful; they are always polite, friendly and professional. Frosts feels very different to other agents I have come across. KITTY HILLS is a fantastic agent; meticulous on detail and always willing to go above and beyond. Can't recommend highly enough.
Thank you very much Mehibe you are most kind, we are really pleased to hear that you felt we were different to other agents and that you were happy with the service that you received
5/5
GoogleI've been a landlord for 20 years+ and dealt many agents. Amongst these Frosts have always impressed me. Simply put, they do what they say they are going to do, when they say they say they are going to do it. Consummate professionals, providing an excellent service at a fair price. Highly recommended.
Thank you very much Mark we are humbled by your words and really appreciate the time you have taken to let us know.
5/5
GoogleI have recently rented a flat from Frost and the team had been amazing (esp Kitty). The communication was quick, the process easy, and the staff supportive. Great!
Thanks Jayson we are really happy to hear you are pleased with the service you received.
5/5
GoogleKitty's friendly, professional approach makes her a pleasure to deal with. She is thorough, always making sure to follow up on details with us. Kitty has been particularly accommodating when we have had to reschedule appointments at the last minute or out of hours. It is reassuring to have such a reliable, direct contact. Thanks Kitty.
Thanks Steve it is lovely to hear that Kittys hard work and commitment to her clients is recognised she will be delighted.
5/5
GoogleFrosts have been managing two properties for us for around 10 years. They have been very professional and helpful throughout, and we have not had a single bad experience with them. Paul & Dawn, St Albans.
Thanks Paul and Dawn it is lovely to hear that you are happy with the service that you have received we really appreciate the feedback
5/5
GoogleThe St Albans team have been superb throughout the entire sales process. Daniel in particular was very understanding of the complexities and he was able to keep things moving despite multiple challenges and delays. He has my sincere thanks for being brilliant and I wish him all the best.
Thank you Jonathan we really appreciate the time you have taken to leave this review, it is great to hear that you were so happy with the Frost's sales process, the team work hard to ensure the smoothest move possible.
5/5
GoogleWe've just exchanged contracts and hoping to complete very shortly. The journey to get here has had many challenges along the way, all of which Neil and the team has supported us to navigate. Nothing was too much trouble and he has personally been a point of escalation to keep things moving - I'd thoroughly recommend the Frosts team.
Thanks for the recommendation Ian it is one of our top business priorities to deliver a level service that is so good it inspires recommendations and Neil will be delighted.
5/5
GoogleLily D. has been absolutely wonderful with guiding us through the letting process honestly, openly and efficiently! She even helped us with directions when we got ourselves a bit lost during a showing. She's gone above and beyond each step of the way and we are very grateful and happy to be working with her and Frost's!
Thanks Carissa that's great to hear Lily will be really happy to hear that her efforts were much appreciated.
5/5
GoogleI have been in contact with all the rental agencies in the area. But professionalism and kindness like those at Frost, I have not met in any other agency. Many thanks to Sophie and her collegues who have been so helpful throughout the whole process. Definetely the go to agency if your looking to find a property. :))
Thank you very much Marioara we are very pleased to hear that you appreciated the care and consideration our lettings team have for their clients.
5/5
GoogleAfter a very long spell without a place of my own I finally hit home. I indeed have to say that wouldn’t have been at all possible without the resourcefulness and commitment of Rose Johnson and the friendliness of the rest of the team at Frosts. In this fast paced environment it proved essential to have in Rose an ally with excellent hands to cut through the thick and thin of external parties’ red tape. In the end, the stability I’m unearthing today has blossomed from a professional relationship I could trust and further recommend to all of you. Despite the red tides of life I live now in a place of tranquil softness and lush green beauty, alike a tree standing firmly flushed with seemingly everlasting rosy flowers. Thank you Rose & Frosts!
Wow Fernando that's definitely the most poetic recommendation we have ever received and we very much appreciate the time you have taken to let us know. Rose and the rest of the team are really happy to hear that you are happy in your new home and that they were able to help.
5/5
GoogleI would highly recommend Frosts Estate Agents if you are thinking of moving to the Hertfordshire Area, brilliant customer service, communication and most importantly friendly staff. I dealt with Sarah Twigg, who was very professional and informative throughout the process. Highly recommend 10/10.
Hi Joel thanks for the feedback we completely agree with you a friendly attitude is a critical part of our business we wish you well for the future.
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The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
