Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleA huge thank you to Dan and the team for always going the extra mile to help with our recent sale. Friendly, professional and knowledgeable at all times. Nothing was ever too much trouble. Thanks guys!
Thank you very much Gianni that is really lovely feedback and we very much appreciate you taking the time to let us know.
5/5
GoogleKitty, has been extremely helpful and professional in all matters with our rental. She’s very organised and responsive, always following up and dealing with all matters.
Thanks Anne Marie we really appreciate the time you have taken to let us know we have no doubt Kitty will be delighted to hear that her hard work was appreciated.
5/5
GoogleWriting as a tenant of property Frosts manage, they have been very professional in every aspect. Respectful, responsive and very willing to help.
Thank you Gordon we appreciate the feedback
5/5
GoogleOur Property Manager Kitty Hills is always so helpful! She is always smiling and goes above and beyond to ensure that we are happy 😀 …
Thanks George that's exactly what we want to hear :)
5/5
GoogleSarah helped my friend and I find a great property to rent. Given that this is our first time renting she was really helpful and made the process as easy and painless as possible!
Thanks James glad to hear we could be of help, we will let Sarah know and wish you well for the future.
5/5
GoogleChloe has been my liaison at Frost’s for a while now and she is very professional and deals with any problem I have quickly and efficiently, very impressed
Thanks Paul that is great to hear.
5/5
GoogleI cannot recommended Frosts enough Sarah Twigg and the team have been absolutely amazing from start to finish, nothing was to much. Thank you all for helping me to find and move in to my new flat.
Thank you Charlene we hope you are very happy in your new home and please don't hesitate to call us if you ever need any help again in the future
5/5
Googlewhat can I say!!!! Sarah has been an absolute angel, she has been so helpful and keeping me up to date on every progress and now I have got the home I have alway wanted for me and my son! Sarah I can't thank you enough xx
Hi Karen we are really pleased to hear how happy you are in your new home and we really appreciate your feedback.
5/5
GoogleAmazing service from Sophie in lettings. Very friendly and knowledgable! Would definitely recommend her and Frost’s if you’re looking to let in St Albans!
Thanks Simon we appreciate the feedback
5/5
GoogleFrom the first contact for schedule the viewings until the moment of picking the keys up everything was very professional. A huge thank you to Rose Johnson who did everything so that our entire process was just perfect.
Thank you Fernando we really appreciate that you have taken the time to let us know and we wish you well for the future.
5/5
GoogleChloe is very kind and professional. I'm rather new in the area and I have pestered her with questions, she always answered me very quickly and with many useful details. Strongly recommended!!! BIG 5 stars
Thank you Diego we are very pleased to hear that you appreciated the service that you received from Chloe and the team. Please don't hesitate to call us if you need any further help in the future
5/5
GoogleHollie Taylor has been really good, always willing to help since day one and still as jolly 2 years in! Amazing estate agents and will definitely recommend them!
Thank you Pooja that's great to hear we really appreciate all recommendations!
5/5
GoogleFantastic service from Frost’s (particularly Sophie during the letting process and Hollie throughout the term of the tenancy). I would highly recommend them, as they have been nothing but professional, helpful and attentive at all times.
Thank you Matt we really appreciate you taking the time to leave a review, Sophie is delighted. Please do not hesitate to call if you need any further help.
5/5
GoogleI have Kitty Hills to due with my case. She is friendly, easy to reach and quick responses. Complete all the expected tasks concisely and timely. Overall a very happy experience.
Thanks Kenneth Kitty will be delighted to hear your kind words.
5/5
GoogleCheerful and enthusiastic, Sarah Twigg's 'can-do' and helpful approach when we were buying our flat was the reason why we instructed Frosts to manage it. It's a decision we have not regretted.
Thanks Sally that's great to hear everyone works really hard to deliver exactly the level of service that you mention.
5/5
GoogleExcellent service from a friendly and professional team. My property manager Kitty Hills, is always very helpful and deals with any issues swiftly and efficiently, ensuring any problems are resolved with a minimum of inconvenience.
Thank you Dan your feedback is much appreciated.
5/5
GoogleRose has been great! She has been great at managing the process and us so that everything went smoothly. She is reliable and prompt. I like dealing with her
Thank you Jackie we really appreciate the time you have taken to let us know your feedback and Rose is delighted.
5/5
GoogleI have used Frost’s as a letting agency for 6 years and am very happy with the service they provide. Kitty has been very helpful in sorting out a recent problem and the whole team are very professional.
Thank you VH we are really pleased to hear that Kitty was able to help and please do not hesitate to let us know if we can help again in the future.
5/5
GoogleAlthough we did not end up purchasing through Frosts we found Neil’s advice and help throughout the process to be excellent. We would highly recommend calling him if you are intending to sell or buy a property.
Thank you Katie that's great to hear, Neil will be very pleased to hear your comments and we appreciate the recommendation.
5/5
GoogleDaniella has been in weekly contact with us for months. She was always polite, helpful and kind. She has helped us to buy, STC, a lovely home in our favourite part of St. Albans! Thank you Daniella!
Thank you Liz, Daniela will be delighted to hear your lovely feedback. Enjoy your new home and please call us if you need any help again in the future.
5/5
GoogleThere has been a few changes in my Tenancy Agreement. Kitty in the Lettings team has dealt with them all very professionally and promptly so I would recommend any tenant looking for a company that cares, use Frosts's
Thank you Robert it is great to hear that you are happy to recommend our Property Management team and that you could tell that we care as it is very much part of the way we work.
5/5
GoogleKitty has been a fab contact during our tenancy with Frosts. She is pro active, efficient & understanding. Thank you for all your help liaising between ourselves & the landlord.
Thank you Simone that is much appreciated although we will be working hard to try and justify 5 stars next time.
5/5
GoogleSarah (Twigg) was excellent in dealing with my move. She made everything run so smoothly and was always on hand to help with any of my queries. A most professional service. Thanks Sarah.
Thanks JJ that's great to hear, Sarah is delighted and we are really pleased that all went well and please call us if you need any further help in the future.
5/5
GoogleNeil Provided and continues to provide excellent advise and insight in to the market when dealing with my uncles property in St Albans. Always available to help and advise when ever needed. Would highly recommend him.
Thank you Jay we really appreciate the time you have taken to let us know and for the recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
