5/5
GoogleKitty our estate agent has been a pleasure to work with, she is friendly and organised
Agent replied · 21 January 2024
Thanks Carrie we will let Kitty know, she will be pleased to hear that you are happy with the service
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,186 reviews · 1,113 on Google (4.8)38 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)2 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA147 reviews · 75 on Google (4.9)6 in the last 90 days
Reviews on Google
Showing 1,731 reviews on Google only. Show every review
Google5/5
GoogleKitty has been very helpful with any issues during my time renting a flat
Agent replied · 21 January 2024
Thanks Elton that's good to hear
5/5
GoogleWe have been tenants of Frosts for 4.5 years and have been looked after really well by Melanie Hughes for all that time.
Agent replied · 21 January 2024
Thank you Emma it is great to hear that we have consistently looked after you.
5/5
GoogleI would highly recommend Rose Johnson at Frost's. She has been extremely helpful throughout the process.
Agent replied · 21 January 2024
Thank you Kate we are really pleased to hear that you are happy with the service, we will let Rose know, we are sure she will be delighted.
5/5
GoogleHad an amazing experince with Sophie Hutchinson as she was very helpful and freindly .. I would hilghy recommended her Many thanks Sophie basem
Agent replied · 21 January 2024
Thank you very much Basim
5/5
GoogleRose J. has been a great agent, doing a great job and being always supportive. Highly recommended.
Agent replied · 21 January 2024
Thank you Giacomo, Rose will be really happy to hear that you appreciate her efforts.
5/5
GoogleKitty was the lady who has assisted me for the duration of my tenancy to date, I am very pleased with the service which I received
Agent replied · 21 January 2024
Thanks Gregory your feedback is very much appreciated and Kitty will be really pleased to hear that you are happy with the service
5/5
GoogleA lovely lady called Rose helped us loads with the process of moving house, she was very helpful and professional
Agent replied · 21 January 2024
Thanks Joe we are really pleased to hear that all went well.
5/5
GoogleAbsolutely excellent, Rose has been extremely helpful and efficient in completing my lease. Thank you.
Agent replied · 21 January 2024
Thank you Daniel that's great to hear your feedback is much appreciated.
5/5
GoogleWe have just bought a 2 bedroom house in St Albans which was easy to do with the help of Sarah Twigg who was very helpful.
Agent replied · 21 January 2024
Thanks Chloe, Sarah is really happy to hear that you appreciated her help and wishes you well for the future. Please do not hesitate to call us if you need any more help.
5/5
GoogleNeil Dowsett and his team provided a great service from start to finish. The progress chasing was really helpful.
Agent replied · 21 January 2024
Thanks Mike, the team work hard to deliver exactly the service you refer to and it's lovely when it is recognised. We wish you well for the future.
5/5
GoogleThe lettings and sales teams are great, in particular Sam in Lettings really makes an effort to support and offer solutions, thank you Frosts team
Agent replied · 21 January 2024
Thank you Nicholas we are really pleased hear that you are happy with the service that you receive from Sam and the team.
5/5
GoogleExcellent service by Frosts managing our rental property. Many thanks to Sarah and Kitty.
Agent replied · 21 January 2024
Thanks Anna that's great to hear.
5/5
GoogleFaultless Frost's! Great communication, and our sales progressor, Rochelle, was particularly excellent. Thank you :-)
Agent replied · 21 January 2024
Thanks you very much Charlotte that really is great to hear!
5/5
GoogleSo pleased to have Joe working on our behalf, He went the extra mile and is an asset to Frosts I can honestly say that he made a difference to our experience of selling our property, Thank you Joe.
Agent replied · 21 January 2024
Thank you Deborah that's great to hear, Joe will be delighted.
5/5
GoogleLife is much easier knowing I can pick up the phone and all the team at Frost’s are more than happy to help answer any questions. A special thank you to Sam for all her support!!
Agent replied · 21 January 2024
Thanks Ryan we really appreciate the time taken to let us know, Sam will be delighted.
5/5
GoogleKitty has been my property manager for the last year and has been really competent with all issues that have arisen. Highly recommend!
Agent replied · 21 January 2024
Thank you Geraint that's great to hear!
5/5
GoogleProfessional, personable and prompt support throughout the 7 years we have been tenants in a Frosts managed property.
Agent replied · 21 January 2024
Thank you very much Carrie and Ernie your kind words are much appreciated
5/5
GoogleAs a landlord I have found the Team at Frost’s to be really responsive, and always there to answer queries and deal with any maintenance issues that may arise. Great service!
Agent replied · 21 January 2024
Thank you very much Soimitra we really appreciate the feedback
5/5
GoogleVery professional. We moved into our new let quickly and easily. Good communications and great follow up on snagging issues. A great service.
Agent replied · 21 January 2024
Thanks Nicola that's really good to hear
5/5
GoogleAn absolutely first class service. Friendly and professional. I can wholeheartedly and thoroughly recommend this firm. My experience with them has been excellent.
Agent replied · 21 January 2024
Thank you Martin we really appreciate your recommendation our business relies on word of mouth and we are really pleased to hear that you were happy with the service you received
5/5
GoogleMelanie is super on top of any maintenance issue. She received our email about a sink leak on a Sunday night and at 11am the next morning all was already fixed!
Agent replied · 21 January 2024
Hi Rosetta thank you for letting us know Melanie takes pride in looking after all her landlords and their properties so it is really lovely for her hard work to be recognised.
5/5
GoogleReally professional service. Rose couldn’t have been more helpful. I have to say, this was the most pleasant renting experience I have ever had! Highly recommend.
Agent replied · 21 January 2024
Thank you very much Emma that's lovely to hear and we really appreciate your recommendation.
5/5
GoogleRose was fantastic helping me with my property search, always on hand with her expert opinion and so professional and friendly I would recommend Frosts to anyone renting or selling a property
Agent replied · 21 January 2024
Thank you Samantha we are very pleased to hear that you appreciated the service that you received from Rose and the team. Please don't hesitate to call us if you need any further help in the future
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
