5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you very much Mary
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,186 reviews · 1,113 on Google (4.8)38 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)2 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA147 reviews · 75 on Google (4.9)6 in the last 90 days
Reviews on Google
Showing 1,731 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you Radostina
5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thanks Ann-Cherie
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thanks Richard
5/5
GoogleRating only, no written review.
Agent replied · 21 January 2024
Thank you Sophie!
5/5
GoogleFirst rate management service
Agent replied · 21 January 2024
Thanks Sally we are really happy to hear that you are happy with our management service.
3/5
GoogleChilled ... great vibe - slow service
Agent replied · 21 January 2024
Hi Toni we believe that you have posted this to the wrong company. Can you confirm that this is a review meant for Frost's Estate Agents?
5/5
GooglePerfect service and helpful and professional staff.
Agent replied · 21 January 2024
Thank you Henry
5/5
GoogleIncredibly helpful and friendly staff. Excellent service.
Agent replied · 21 January 2024
Thanks Gary really appreciate the review we will work hard to continue deliver excellent service is a helpful and friendly way.
5/5
GoogleFriendly, efficient and supportive team well lead.
Agent replied · 21 January 2024
Thanks you Don your feedback is much appreciated
5/5
GoogleVery helpful and friendly service from Sarah and the team.
Agent replied · 21 January 2024
Thanks Neil we are really happy to hear that you were pleased with the level of service that you received and Sarah is very grateful.
5/5
GoogleHelpful and rapid response from Kitty to my query as a rental property owner
Agent replied · 21 January 2024
Thanks Peter Kitty will very much appreciate the recommendation
4/5
GoogleSelling a house for us but not the hottest Estate agent in town sorry just my opinion.
Agent replied · 21 January 2024
Hi Sue we are very concerned to hear that you weren't as delighted with our service as we would like. Most of our contact was with your sister Judy Farraday who has also left a review and she was very happy with our service. We hope we can delight you next time.
5/5
GoogleKitty Hills is an absolute star! Thank you for always being so helpful!
Agent replied · 21 January 2024
Thanks you Csilla Kitty works very hard to deliver great service so its lovely when she get's such lovely feedback.
3/5
GoogleAverage service from this agent considering a sales progressor was allocated to our purchase/sale
Agent replied · 21 January 2024
Hi ary.sophie we are really concerned to hear that you were not delighted with our service as is our aim, we gather following a follow up call that you had some issues with our conveyancing division which we will pass on to them. We hope that you will consider using us again in the future.
5/5
GoogleProfessional, reliable, and helpful service from Sophie, Rose, and the lettings team. Thank you!
Agent replied · 21 January 2024
Thanks Sophie the team will be really pleased to hear that.
5/5
GoogleRose was very proactive in making things happen, happy end result.
Agent replied · 21 January 2024
Thank you Louise we are really pleased to hear that all went well!
5/5
GoogleVery professional service. Great contact with the agency, very helpful crew.
Agent replied · 21 January 2024
Thanks Mateusz!
5/5
GoogleThank you Chloe Weston for the efficient and prompt response to my problem. I never had to follow up once as it was just resolved. Greatly appreciated.
Agent replied · 21 January 2024
Thank you Rosemary we really appreciate the time you taken to leave a review and we will let Chloe know how pleased you were.
4/5
GoogleChloe is efficient and responds quickly to my requests and tenant issues
Agent replied · 21 January 2024
Thanks Gill we aspire to 5 stars so we hope that we can continue to work hard to justify an improved rating.
4/5
GoogleBeen a landlord customer for over 20 years and have generally had excellent service.
Agent replied · 21 January 2024
Hi Simon thank you for your review as I'm sure you are aware we are always aiming for 5 stars and we hope that in the future we will impress you sufficiently for you to change your mind.
5/5
GoogleCan highly recommend the service provided by Sophie, Rose and the Lettings team at Frosts.
Agent replied · 21 January 2024
Thank you John your recommendation is really appreciated.
5/5
GoogleVery professional, efficient and friendly - especially Rose and Elizabeth who have been very helpful throughout the process.
Agent replied · 21 January 2024
Thanks Bryn we appreciate you taking the time to let us know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
