Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,873 reviews across 4 offices and 5 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on five platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers2 reviews

5.0 / 5 We bought our house in St Albans through Frost's and they persevered through a complicated chain situation. They kept us well informed about the situation with ...Rachel, 11 October 2016Read all 2 from buyers

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

5/5

Google

Ricky Veale was exceptionally helpful and informative when he valued a house for me. He gave me evidence to show me how and why agents may overvalue a house to get your business when they have too few properties to sell, only to subsequently reduce the price after a month on the market at the inflated price. I would recommend him for getting a house sold quickly at a realistic valuation, which buyers will bid up rather than down. His transparency is refreshing.

Deborah · 31 May 2022 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Deborah for your fantastic review. I will pass your great comments on to Ricky, who I'm sure will be delighted.

5/5

Google

We (my husband William and myself) have used Frost's estate agents Harpenden for about twenty years to find tenants for our local flats. We have always been very happy with their service. They have always listened carefully to our requirements, helped us with the levels of market rent and always kept us abreast of developments during the process of finding new tenants. And they have always taken care to check out our proposed tenants carefully to minimise the chance of any future difficulties. Additionally Frost's have ensured that we are aware of changes in legislation affecting landlords. In short they are highly recommended.

Kay · 31 May 2022 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Kay, for your wonderful review and 5 star recommendation for our Harpenden lettings service. I will forward your lovely comments to the team, who I’m sure will be absolutely delighted. We look forward to many more happy years working with you and your tenants.

5/5

Google

A big thank you to Ronnie and the team at Frosts! We had such terrible experiences with other agents locally in Harpenden but Ronnie was exceptional. She was so friendly and approachable. She also tried her best to have our offer accepted on a house we liked. Thanks to her professional negotiating skills we had our offer accepted and now have happily moved into our new home! I was so excited when I went to collect the keys to our new home and Ronnie made the experience memorable with presenting us with some beautiful card, flowers and chocolates. Thanks Ronnie you are a star :-) xx

Ritu · 31 May 2022 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Ritu for your excellent five star review. I'm sure Ronni will be delighted to hear your lovely comments regarding the exceptional services she provided, and we wish you every happiness in your new home.

5/5

Google

The Harpenden Frosts Team were wonderful. From the rapid and flawless marketing, spearheaded by James, we gained an offer within a week of instructing them. Then came the tricky part - what looked like a smooth cash, no chain sale, became very convoluted. However Trudie and the team persevered on our behalf and got us through to exchange helping maintain the integrity of our onward purchase. The whole team were diligent, responsive, professional, reassuring and friendly throughout. Would highly recommend them to would-be sellers.

Maria · 31 May 2022 · Frost's Estate Agents Harpenden

Agent replied · 31 May 2023

Thank you Maria for your excellent feedback for our Harpenden team on the sale of your home. I will pass your great comments on to James and Trudie, who I'm sure will be delighted.

5/5

Google

Rating only, no written review.

Adelina · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Adelina for your 5 star review.

5/5

Google

Rating only, no written review.

Garry · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Garry for your 5 star google score. It would be interesting to learn what led you to this score, and any particular highlights you would like to share?

5/5

Google

Rating only, no written review.

TC · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your 5 star review. It would be great to hear if there are any aspects of our services which led you to give Frost's 5 stars?

5/5

Google

Rating only, no written review.

Grace · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Grace, for your 5 star review.

5/5

Google

Rating only, no written review.

Kam · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Kam for your 5 star review. We would love to hear how you assessed our services so highly.

5/5

Google

Rating only, no written review.

Leanne · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Leanne for your 5 star review.

5/5

Google

Rating only, no written review.

Marina · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Marina for your five star review. We would love to know if there were any particular aspects of the business which led you to give this high rating?

5/5

Google

Rating only, no written review.

Bec-Kate-Sophia · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your 5 star review. We would love to know which elements of our service helped towards giving this course?

5/5

Google

Rating only, no written review.

Peter · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Peter for your 5 star review. We would love to hear more about why we scored so highly, so we can continue to improve our services.

5/5

Google

Very responsive!

Wing · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Wing for your 5 star google review. We would really appreciate further feedback on any specific areas where we scored so highly.

5/5

Google

very help very professional

RZ · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your brilliant 5 star review and feedback.

5/5

Google

Thank you Oliver. You rendered a 5 star service.

Tablesetting · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your great review. I will pass your comments on to Oliver, who I'm sure will be delighted.

5/5

Google

Really responsive and efficient service from Oliver and the team

Fiona · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Fiona for your 5 star review. I will pass your great comments on to Olly and the team.

5/5

Google

Helpful and friendly staff, excellent communication throughout the rental process

Natalie · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Natalie for your 5 star review. We will pass your great feedback to the team, who I am sure will be delighted.

5/5

Google

Mainly dealt with Oliver. Was friendly, helpful and quick with responses.

Steven · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Steven for your great feedback, which I will pass on to Oliver.

5/5

Google

Good customer experience between offer and exchange. Very professional and attentive staff

Emily · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much Emily. We're glad you had a good experience and we appreciate your recommendation.

5/5

Google

We just moved to the new place, very smooth process and helpful staff, enjoying the new flat!

Sebastian · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

That's really good to hear, Sebastian and thank you for taking the time to write a great review! We hope you continue to enjoy your new flat and wish you all the best for the future.

4/5

Google

Olly was super friendly and concise on the phone. Nice to chat to

Rob · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Rob for your review. I will pass your comments on to Olly.

5/5

Google

I have found found the company and in particular Oliver very friendly and helpful with our enquiries.

Michele · 21 January 2022 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Michele for your great review and I will pass your comments on to Olly.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019

  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)

  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

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