Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 5 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on five platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleGreat service, all agents were very helpful, supportive and always dedicated to the sale. Would highly recommend using them as your estate agent.
Thank you Alicia for your lovely review, we will pass your comments onto our team.
5/5
GoogleFrosts provided a very professional service. They kept me informed regularly about progress and made a very stressful process less stressful.
Thank you Tina for your lovely review, I will pass on your comments to the team who I'm sure will be delighted.
5/5
GoogleI was looking for a house and Ronni was very helpful. She was proactively searching for me based on the set of criterias I had given her and calling me up on houses that she thought would be of interest to me. Thank you Ronni for your helpPositiveResponsiveness, Professionalism
Thank you Katy for your great feedback. I will pass your comments on to Ronni, who I'm sure will be delighted.
5/5
GoogleThe young guy Jonathan Zimmermann was so attentive to my specific needs, having spent much of the last year in and out of hospital. As I don’t have a printer, he even dropped the relevant sales particulars at my home. Great customer service in general since Covid 19 has been dreadful, so this was a breath of fresh air.PositiveResponsiveness, Professionalism
Thank you Chris for you great review. I will pass on your comments to Jonny, who I'm sue will be delighted.
1/5
GoogleI've had the great misfortune of both renting and buying through this lot recently, and the best advice I can offer is to avoid at all costs. When renting, do not expect any deposit back even if you have the place professionally cleaned..and do not expect any maintenance to be carried out, despite regular requests throughout the tenancy and regardless of how good a tenant you are. You can also expect unclear, rude demands for monies post tenancy. As for buying - I literally don't know what they do for their money, aside from sticking a for sale board up and opening the front door to potential buyers. Zero knowledge of the property, and a couldn't care less attitude throughout. I also made the big mistake of paying £400 for their mortgage 'service', only to end up finding a much better deal by myself! I can catagorically say I will never entertain the idea of using them again. Beware.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for your feedback, the content of which is concerning to us. We are currently investigating your comments and will be in touch shortly to better understand your feedback. We take customer feedback very seriously and are keen to explore further if our normal excellent levels of service may have fallen short.
5/5
GoogleI can't praise Frost's Estate Agents (Harpenden branch, with James, Ronni and Johnny) highly enough, particularly having had a comparitively dreadful experience with another agent previously, for their professionalism, expertise and generally being kind, responsive and utterly organised, right down to the multiple viewings on one day leading to a quick sale, and Ronni's ongoing communications are always so on the ball. Thank you all so so much, you've made a difficult process so much easier than I expected and I would recommend you highly to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Carol for your lovely review and kind comments, which will I pass on to James, Ronni and Johnny, who I'm sure will be delighted.
5/5
GoogleThe people at Frost's Estate Agency went the extra mile to make my house sale experience as stress-free as possible. They were patient, helpful and supportive at all stages from initial valuation through marketing, viewing and on to completion.PositiveResponsiveness, Professionalism, Value
Thank you Colin for your lovely review. It's great to hear that we helped your house sale go through smoothly and you were happy with our service. I will share your comments with the team, who I'm sure will be delighted.
5/5
GoogleThrough out the sale process of our house we found Frosts to be very professional and helpful. Thanks a lot to James, Ronnie and Trudie they came across as very pleasant and approachable. I would especially thank Trudie to make sure our sale is progressing and constantly chasing the solicitors, at the same time keeping us informed. Thanks a lot for all your efforts !PositiveResponsiveness, Professionalism
Thank you for your brilliant review of our sales team at Harpenden and experience of selling your home through Frost's. I will pass your lovely comments on to James, Ronnie, and Trudie, who I'm sure will be delighted.
5/5
GoogleI found Shaun and Matt, both professional, knowledgeable and approachable. They made the purchase of our home very easy, updating and communicating with us on a regular basis. would highly recommend them.PositiveProfessionalism
Thank you Kevin for your great review. I will pass your feedback on to Shaun and Matt, who I'm sure will be delighted.
5/5
GoogleI dealt with Wendy who showed us round. She was brilliant! Honest, informative and friendly. Made the whole process easy. Shaun was our contact back at the office who was also brilliant.PositiveQuality, Professionalism
Thank you Conor for your great review. I will pass your feedback on to Wendy (and Shaun) who I'm sure will be delighted.
5/5
GoogleI purchased a house through the Marshalswick office of Frosts which completed in November 2021. The process was managed very professionally by Matthew and he was instrumental in creating a successful win-win agreement between the vendors and myself. I wouldn't hesitate to buy or sell my property through them.PositiveProfessionalism
Thank you Deborah for your excellent review and recommendation for purchasing a house through Frost's. I will pass your great feedback on to our Matt; Manager of our Marshalswick branch, who I'm sure will be delighted.
5/5
GoogleRating only, no written review.
Thank you Kam for your 5 star review. We would love to hear how you assessed our services so highly.
5/5
GoogleI was very fortunate to come across Frost's Estate Agents while looking for an apartment to rent in St. Albans. I met Rose Johnson on my first viewing and since then she has gone above and beyond with helping around everything. High professionalism and attention around everything, she was always present and highly committed. I highly recommend to contact Rose Johnson (Senior Lettings Negotiator for Frost's). Thank you so much Rose for all the help, commitment and professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Spiridon for your wonderful review. I will pass your lovely comments on to Rose, who I am sure will be delighted.
5/5
GoogleFrost's have been a breeze to rent from, the whole experience has been seamless and easy. Melanie who was my main contact has been excellent, friendly and professional. Any little issues were quickly resolved. I like the service they use to report any faults, or issues with the house, all of which we quickly sorted by professional tradesmen. I can't fault the experience and would recommend their services for rentals to anyone.PositiveProfessionalism
Thank you Peter for your wonderful review of our property management services. Melanie and the team will be delighted to hear your kind comments and we wish you continued enjoyment of your home.
5/5
GoogleRating only, no written review.
Thank you Nina for your 5 star review.
5/5
GoogleQuick and efficient sale, thanks to Jonathan at Harpenden for keeping us well informed throughout.
Thank you Andy for your excellent review.
5/5
GoogleMany thanks to Trudie for all the brilliant work and going the extra mile in a stressful situation, the geat communications and professional way she dealt with everything really helped.
Thank you Andy for your great rental recommendation for our team at Frost's. I will pass your great comments on to Trudie and the team, who I'm sure will be delighted.
4/5
GoogleRicky Veale provided us with helpful, positive, highly personalised service that was a valuable first step to making a private sale.
Thank you Jake for your great review, and I will pass your comments on to Ricky.
5/5
GoogleI was looking for a house and Ronni was very helpful. She was proactively searching for me based on the set of criterias I had given her and calling me up on houses that she thought would be of interest to me. Thank you Ronni for your help
Thank you Katy for your great feedback. I will pass your comments on to Ronni, who I'm sure will be delighted.
5/5
GoogleFrosts (and in particular Jonathan Zimmermann of their Harpenden Office) were thorough and professional throughout a recent freehold acquisition. Great to deal with- thank you!!
Thank you Pat for your wonderful review. I will pass on your great feedback to Jonny and the team.
5/5
GoogleThe Frosts branch in Harpenden were very helpful during our recent house purchase. Thank you to the whole team - Jonny, Ricky and Trudie in particular - for all of their assistance.
Thank you Rosie for your great review and comments, which I will pass on to Jonny, Ricky and Trudie.
5/5
GoogleDuring the past year, we have used Frosts for selling, renting and buying. The team has been super helpful, diligent and above all honest. After having a terrible experience with another high street during buying, we were so pleased to have Frosts dealing with our new home. A huge thank you to James, Ronnie, Johnny and the rest of the Harpenden team for helping us in our journey through the past year! We truly appreciate it.
Thank you Meeta for your excellent review of selling, renting and buying with Frost's. I will pass your appreciation on to James, Ronni, and Johnny and we wish you every happiness in your new home.
5/5
GoogleExcellent estate agents , I have nothing but praise for the way everything is dealt with. Ricky Veale was our stepping stone into this company , and he made the sale of our house very straightforward . I would not hesitate in recommending him , and the team he is working for . Now that the sale has gone to completion , I would like to say a special thank you to Trudie , who threw extra muscle into the last minute hitches that occurred ! - - thanks a million Trudie ! and all the staff at Frosts.
Thank you Lin for your wonderful review. I will pass your great comments on to Ricky and the team, who I'm sure will be delighted.
5/5
GoogleI would highly recommend Frost’s, Harpenden, to anyone wishing to sell their property. Always professional and efficient, the staff dealt with my needs and questions in a polite, friendly and helpful manner. Special mention goes to Trudie, a knowledgeable Sales Progressor, who provided support and understanding throughout the whole process. Many thanks to an excellent team!
Thank you Janet for your great review. I will pass your excellent comments on to Trudie and the team, who I'm sure will be delighted.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
