5/5
GoogleI am glad to meet Oliver Banks. He is professional and helpful in answering my questions.
Agent replied · 21 January 2024
Thank you Wendy for your great feedback and 5 star review.
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,873 reviews across 4 offices and 5 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on five platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,186 reviews · 1,113 on Google (4.8)38 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)2 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA147 reviews · 75 on Google (4.9)6 in the last 90 days
Reviews on Google
Showing 1,731 reviews on Google only. Show every review
Google5/5
GoogleThanks to Rochelle and Wendy for organizing and delivering recent property viewings.
Agent replied · 21 January 2024
Thank you Luca for your five star review
5/5
GoogleGood - Andrew Gilchrist is one the best people i have came across in the property business
Agent replied · 21 January 2024
Thank you Luis for your 5 star review, I will pass on your comments to Andrew.
5/5
GoogleRose was fab! Very quick and knowledgeable and really helpful!
Agent replied · 21 January 2024
Thank you Molly for your great five star review!
5/5
GoogleCan totally recommend Olly . Very helpful , professional and successful in helping us achieve what we needed . Excellent service
Agent replied · 21 January 2024
Thank you Lynne for your great review, and I'm sure Olly will be delighted.
5/5
GoogleSpoke to Joseph Gaskin in rentals who I thought was very informative and professional in my search for an apartment. Would recommend.
Agent replied · 21 January 2024
Thank you Daniel for your great review. I will pass your comments on to Jo, who I'm sure will be delighted.
5/5
GoogleWendy was very helpful and knowledgeable during my viewings. Many Thanks, Jon
Agent replied · 21 January 2024
Thank you Jon for your five star review.
5/5
GoogleI worked with Joe, he was professional and very helpful. I will definitely work with him again next time
Agent replied · 21 January 2024
Thank you Rimantas for your great review which I will pass on to Joe.
5/5
GoogleVery attentive and helpful. They helped me sort out a quick move, always felt informed, specially with Sheetal.
Agent replied · 21 January 2024
Thank you Ayelen for your lovely feedback, which I will pass on to Sheetal and the team.
5/5
GoogleOlly did a great job for helping me renting a property, would recommend him to our friends and family
Agent replied · 21 January 2024
Thank you Kitty for your great review.
5/5
GoogleExcellent interactions with the person responsible for the property, prompt reactions and sharing of information and easy contact - makes it a lot easier to let a property.
Agent replied · 21 January 2024
Thank you Pia we really appreciate the review.
5/5
GoogleThe whole Frost’s Team were great, and Rose in particular was incredibly helpful
Agent replied · 21 January 2024
Thank you for your great five star review.
1/5
GoogleCalled to make an enquiry about a new development in St. Peter’s Street. Left my contact details with very helpful lady who assured me I would receive a call back; 24 hours later no call.
Agent replied · 21 January 2024
Hello Mr Smith, I am sorry that you did not get a call back in a timely manner. We would love to talk to you about the St. Peter’s St development and any other property requirements you may have, but we don’t appear to be holding any contact details for you. If you would be happy to either call us again on 01727 861166 or email us at sales@frosts.co.uk with your contact details so that we can be in touch at your convenience we would be very grateful. In the meantime apologies once again that your first contact with Frost’s fell short of our usual standard.
5/5
GoogleWe haven't organised our letting yet but are very impressed by Sophie H's friendly professionalism. Thanks!
Agent replied · 21 January 2024
Thank you Steve for your wonderful 5 star review, we will pass your comments on to Sophie.
5/5
GoogleWe had a great experience buying a property with Frost’s. Great communication and professionalism!!
Agent replied · 21 January 2024
Thank you for your fantastic five star review Martina, we will pass your comments onto the team.
5/5
GoogleWe’ve recently found a property where Rose was fantastic at helping us with our search, and securing our first home.
Agent replied · 21 January 2024
Thank you Olivia for your great five star review.
5/5
GoogleAmazing service from the whole team, but a special mention must go to Rose who somehow dealt with my changing needs with nothing but compassion and helped me find the perfect flat!
Agent replied · 21 January 2024
Thank you Jason for your wonderful review, and I will forward your great comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleI worked with Rochelle and James, both of them completely fantastic and made the moving process a lot easier. I would strongly recommend Frosts
Agent replied · 21 January 2024
Thank you Ben for your wonderful review and your lovely comments for Rochelle and James.
5/5
GoogleOliver is professional and attentive during the whole renting process. Really impressive. This is our second time renting through Oliver. Highly recommend.
Agent replied · 21 January 2024
Thank you Eric for your excellent 5 star review. I will pass your great comments on to Olly and the team, who i'm sure will be delighted.
5/5
GoogleShoutout to Oliver for being super efficient and helpful throughout the whole process! I am super happy I came across your company for rent and had a chance to meet Oliver who helped me a lot! Thank you :)
Agent replied · 21 January 2024
Thank you Gabija for your excellent review and great feedback, which I will pass onto Olly and the team.
5/5
GoogleVery swift handling of our queries and support with the rental process which can be pretty hectic and stressful as the market is just so hot in St Albans. Thank you very much Olly and team!
Agent replied · 21 January 2024
Thank you Tatiana for your great review. I will pass your comments on to Olly and the team, who I'm sure will be delighted.
5/5
GoogleSo Oliver was our letting agent, really kind and got the job done straight away with no hassle. One of his friends and I’m a client of his now haha brilliant 👍🏽 …
Agent replied · 21 January 2024
Thank you Harvey for your great feedback, which I will pass on to Olly.
5/5
GoogleThe service I received from Oliver was outstanding 👏 I can never say thank you enough as Oliver really understood my needs to find a property. Oliver was so fair and supportive. Thank you again …
Agent replied · 21 January 2024
Thank you Stella for your lovely comments, which I'm sure Olly will be delighted to hear.
5/5
GoogleVery efficient and helpful. I have recently worked with Sheetal and the cooperation has been exemplary. They are all a team you can totally rely on.
Agent replied · 21 January 2024
Thank you for your 5 star review. I will pass on your lovely comments to Sheetal.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
