5/5
Wendy is a very helpful and reliable agent. She help me to solve a lot of problems.
Agent replied · 20 January 2024
Thank you for your lovely five star review!

Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
Wendy is a very helpful and reliable agent. She help me to solve a lot of problems.
Thank you for your lovely five star review!
5/5
We recently had the pleasure of viewing a property multiple times with the assistance of a fantastic property agent - Wendy. She was patient and friendly.
Thank you Jade for your great five star review, we will be sure to pass on your comments.
5/5
Frosts estate agents Marshalwick is a great choice to help in finding great properties in St Albans area. We met Wendy today and she showed us couple of houses in the area and explained everything in detail about house and also the benefits of staying in this area. She has a great knowledge of the nearby areas, market, schools , transport facilities. Wendy did a remarkable job, many thanks to Wendy from first time buyers like us. Thanks again. Regards Prince
Thank you for your fantastic five star review! We will be sure to pass on your comments.
5/5
Jonathan was very helpful and was proactive throughout the process, which was much appreciated
Thank you Tom for your great five star review!
5/5
It has been a very good experience with Frost's and special thanks to Jonathan Zimmermann. There are many ups and downs through the whole process. We have almost decided not to buy it but everything changed again with Jonathan's last calls. His excellent communication, honesty and calmness throughout have contributed a lot towards the success of this deal.
Thank you Jack for your fantastic five star review!
5/5
Rating only, no written review.
Thank you for your five star review!
1/5
STOP SENDING JUNK MAIL THROUGH MY DOOR
An apology but please let us know your address and we’ll make sure you do not receive any further communication from us.
5/5
Found Frost's very helpful and friendly. Rose was great and Georgia too. Would recommend.
Thank you Roderick for your great five star review!
1/5
I rent in a frost property in St Albans since December 2022, the service from the property manager has been really disappointing. I love this area and the place but our property manager is almost non existent. I have to keep calling and chasing up on any issues that I have reported. Finally, when I do get a hold of her its always excuses and still no resolution on my issues raised. Currently, its been over a week that I have no hot water and our electricity keeps cutting off because of a fault in the water heating system. The best she could do was blame her supplier for the delay but when consulting directly with the supplier they are waiting on her for over a week. I really thought I was going to be dealing with a professional property manager.
We are now in contact and working hard to get your issues resolved as soon as possible.
5/5
I've had a great experince with Frost's. Oliver Banks has been incredibly helpful and efficient with requests and issues I've had with the property I rent. Very warm and understanding, I've had quick responses throughout my time with them. Thanks
Thank you Apollo for your fantastic five star review, we will be sure to pass on your comments.
5/5
We had an excellent experience with Frosts and Rose Johnson in particular. Rose was fast to answer our queries, sent us options corresponding to our needs/budget and was flexible in scheduling viewings. The fact that we finally rent our house with Rose's help says for itself. True pleasure to work with Rose and Frosts - highly recommended!
We’re really sorry to hear about this and will look in to it fully on Monday.
5/5
Wendy, the Sales, gave us a comprehensive viewing experience. Her detailed explanation enriched our knowledge in buying a property.
Thank you for your five star Google review!
5/5
Frosts were very helpful and gave a good service.
Thank you Ian for your great five star review!
5/5
From start to finish a very comprehensive and professional service offered by Frosts. I would definitely recommend this agent to anybody looking to buy or sell property in the area.
Thank you Drew for your fantastic five star review, we will be sure to pass on your comments.
5/5
I have been very impressed with Frost's they have been very supportive in helping me with my property search for my mum. We haven't managed to find anywhere yet but I really do get a feeling that they are putting my mum's best interests at heart and are continuing to help her on her search.
Thank you Tracey for your lovely five star review, we will be sure to pass on your comments.
5/5
I would thoroughly recommend Frosts Harpenden to anyone selling a property. They were all knowledgeable and professional and well done to Trudie who has been absolutely excellent in dealing with what turned out to be an unexpectedly difficult and prolonged experience. Many thanks to all at Frosts.
Thank you Caroline for your five star review, we will be sure to pass on your comments to Trudie and the team.
5/5
My son lost his keys and Sheetal helped me to order new keys through my landlord and via FirstPort. FirstPort are always very slow and frustrating to deal with but she was persitent and kept my waiting time down as best she could.
Thank you John for your great five star review, we will be sure to pass on your comments to Sheetal and the team.
5/5
Rose Johnson from Frost's in St Albans has been exceptionally helpful in dealing with our move. Always quick to respond and clear communication with what is required.
Thank you Haza for your great five star review!
5/5
I’ve used Frosts for some time now . They took over managing the Property I rent. They are extremely professional, and especially Samantha Stockwell . To say she goes the extra mile is an understatement, she works with some difficult landlords and in my experience, always gets the job done .
Thank you Jim for your lovely five star review!
5/5
Highly recommended - we had an excellent experience with Frost's - Oliver Banks was friendly, professional and responsive. Our mainfanance issue got resolved very smoothly and quickly. Thank you for going above and beyond!
Thank you Agnieszka for your fantastic review!
5/5
Our experience in finding our dream home has been incredible. We couldn’t be happier with the service we have received. We were looked after by Rose Johnson who was professional, proactive and practical. She really helped us negotiate to get the best deal that feels good and right for all involved. Many many thanks.
Thank you Tom for your fantastic review, we will be sure to pass on your comments to Rose.
5/5
Quick response after the request of viewing. Friendly staffs that gave me more information and suggestions
Thank you for your great five star review.
5/5
I had a viewing today with Frost’s and Wendy was so kind as to call me 30min prior to the appointment to say I could arrive early if I wanted. In addition to that, Wendy was so helpful and provided exceptional service, I highly recommend Frost’s!
Thank you for your fantastic five star review, we will be sure to pass on your comments.
5/5
Sold my flat with Frosts Marshalswick. It was on the market within days and sold within 2 months. A few hiccups getting to completion with buyers solicitors being supremely incompetent and unqualified however Trudie was on the ball getting things moving. Absolutely relentless and that's exactly what you need. Thank you Trudie and Marshalswick team :)
Thank you Soban for your lovely five star review, we will be sure to pass on your comments to Trudie and the team.
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The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.