Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 5 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on five platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleRose has been an immense help in securing our rental property. Clear communication from the beginning, we really appreciate your help! Thank you to Frost's and Rose.
Thank you for your lovely five star review!
5/5
GoogleI can’t recommend the Frosts St Albans team enough. From beginning to end they have been wonderful. Rose Johnson especially has gone above and beyond to help find me the perfect home. Thank you so much!
Thank you Ruth for your fantastic five star review, we will be sure to pass on your comments to Rose and the team!
5/5
Google5 stars to Frost's for the professional letting service, they are helpful and quick response. I need to thank Oliver. He can always recommend some properties to me base on my requirement and response fast. Really appreciate!
Thank you for your fantastic five star review!
5/5
GoogleOliver Banks at Frosts couldn’t have been more helpful. Fair honest and very easy to deal with. My rent process went very easy, and Oliver has been very helpful through out of the process. Wathudura.
Thank you very much for your great five star review!
5/5
GoogleHead and shoulders above any of the other St Albans estate agents. Honest, prompt & reliable, with people who treat you like humans, not walking wallets. Rose made our rental process feel wonderful.
Thank you Tom for your wonderful five star review, we will be sure to pass on your comments.
5/5
GoogleWe had a long process selling our late mums home Rochelle was very helpful with liaising with the different people and sorting out and chasing the different agents. keeping us informed in the process it turned out to be a very long process but she was supportive from start to finish Thank you Rochelle
Thank you very much Anne for your great five star review!
5/5
GoogleFrosts were great throughout my sale and purchase. Rochelle was extremely helpful. She did all she could to complete on my sale and purchase as soon as it was possible. I am very happy and would definitely recommend Rochelle Collins and Frosts estate agents.
Thank you for your great five star review!
5/5
GoogleI can’t thank Sarah and her team enough for all the help and advice given to me when letting my flat out. Extremely professional, patient, and I felt completely supported by Sarah and the team. New tenant found with minimal involvement from me. Highly recommend. Carolyn
Thank you Carolyn for your lovely five star review!
5/5
GoogleWe successfully moved house within St Albans, with Frosts handling the sale of our original home. Neil managed to keep the show on the road at a couple of critical points when it looked as though the chain would collapse. The long experience he brought to the process and the overall professionalism of Frosts was very reassuring, Highly recommended.
Thank you Alan for your wonderful five star review!
5/5
GoogleOliver Banks has been incredibly lovely throughout my entire time finding properties to rent through Frost’s! He’s very responsive and has moved me through every step as swiftly as possibly. Would highly recommend looking for properties with Frost’s, especially with Oliver!
Thank you for your fantastic five star review!
5/5
GoogleRose Johnson’s professional and proactive service helped to identify a property for me to view that I had previously discounted after looking on Rightmove. This property turned out to be exactly what I was looking for! Rose and her team have been so supportive through the whole process and made it as stress free as possible. I can’t thank them enough and will definitely recommend Frost’s to friends and family.
Thank you Nick for such a great five star review, we will be sure to pass on your comments!
5/5
GoogleWe have recently leased a flat through the estate agents. Rose Johnson has been incredibly friendly, helpful and professional throughout the process. She has made everything really clear to follow and has been fast at helping with any queries. I could not recommend her and the team enough!
Thank you Ellie for your brilliant five star review.
5/5
GoogleMy partner and I recently secured a new rental with Frost’s and Sarah was absolutely amazing, she went above and beyond for us. From start to finish, her professionalism, expertise and genuine care for our needs made the entire process seamless and stress-free. I cannot recommend Frost’s and Sarah highly enough!
Thank you Francesca for such a wonderful review!
5/5
GoogleOur experience in finding my new home in St Albans has been incredible. I have been very impressed with the service I have received. Being looked after by Rose Johnson has been a great experieince. She is professional, proactive and practical. She really helped us negotiate to get the best deal that feels good and right for all involved. Many many thanks.
Thank you very much Duncan for your wonderful review, we will be sure to pass on your lovely comments
5/5
GoogleWendy is lovely to show around the area and houses for us. Very friendly and welcoming people. Thank you
Thank you for your lovely five star review!
5/5
GoogleThank Thomas for your support throughout. You are really nice and friendly. Also, Wendy is so experienced and helpful.
Thank you very much for your great five star review!
5/5
GoogleFrosts have been excellent from the start! I initially chose another estate agent based on a cheaper price but regretted it instantly. Frosts kept in touch and eventually i moved across. True to their word not only did they get my property sold for the asking price but also found me a fantastic property to buy! All of the team have been outstanding throughout, kept me in the loop at all times and have been exceedingly supportive. They will be my first choice everytime from now on and i couldnt recommend them highly enough!
Thanks Harry that's great to hear, Trudie and Shaun will be delighted to hear your comments.
1/5
GoogleNot at all impressed with the service I received from Frosts. Firstly, they hardly ever gave feedback on how they were getting on with selling the property and even when there was a viewing, they never gave feedback unless I asked for it. I was not the only one to have this problem as someone else I know were using Frosts and they said the same thing. All they seemed to do is continually want to lower the price to get a sale. When finally they managed to get an offer, they seemed to be representing the buyer more than myself and getting me to take a low offer just to get a sale and trying some rather dubious tactics to do so. It was so bad, that we were even negotiating a price by email as they couldn’t be bothered to call me. Maybe they need to watch some programs as to how real estate agents work, million dollars listing they most defiantly are not. I have moved to another estate agent and getting the service you would expect
We are sorry to hear you have been unhappy with our service, we are now looking into this; now in direct communication.
5/5
GoogleGreat range of properties
Thank you for your review.
5/5
GoogleFrost’s are very professional and amazing people.
Thank you Manu for your great five star review!
5/5
GoogleI have been with the Frost's agency a couple of years now and i strongly recommend it and also i will like to mention Oliver Banks and Rose Johnson that were really professional and helpfull along the way.
Thank you Luca for your fantastic five star review!
5/5
GoogleOur family moved from Hong Kong to the UK and we were very lucky to have Olly's wonderful help to secure a flat to rent in St Albans in record time. Oliver Banks is professional, fast response, kind and attentive to our queries during our search process. He kept us regularly updated with properties coming on the market. Olly made the stressful experience of renting a property simple and easy. Recently we contacted Olly again on property management. He is wonderful to make prompt arrangement. We would highly recommend Olly at Frosts Estate Agents.
Thank you Winnie for you fantastic five star review, we will be sure to pass on your comments to Olly.
5/5
GoogleI have been very happy with Frost's managing my property for the last 3 years. Sheetal is always available to talk to and the whole team are happy to help with any questions that I have. When I have my next property to rent out I will definitely ask to Frost's St Albans to manage it for me.
Thank you Helen for your fantastic five star review; we will be sure to pass on your comments!
5/5
GoogleSince contacting Frost's over a year ago for a valuation we have had regular friendly messages promising support as soon as we were ready to move. When we suddenly found a property we wished to buy, Frost's updated their valuation of our property, marketed and sold our house all within a week. Great service!
Thank you for your great five star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.
