Trusted Agent profile Β· Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,873 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

5/5

Google

Frost's service was friendly and professional. Shaun handled our difficult move with great dedication and tenacity, keeping us informed throughout.

Esme Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you Esme for your great five star review!

5/5

Google

Moving house is never easy and although we've had a bit of a bumpy journey so far, Tom and the team at the Marshalswick office have made the experience smooth and seamless. We are really impressed, in particular, with the way Tom handled sudden barriers and issues with calm and professionalism by consistently reassuring us and working hard to get us back on track.

Sara Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you Sara for your lovely five star review, we will be sure to pass on your comments!

5/5

Google

Tom was great. Sold my property so quickly when another estate agent failed. Kept us updated throughout the whole process. Great service. Give Frosts a go, and you will not be disappointed. If I could give 10 stars 🌟 I would. …

Michele Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you Michele for your great five star review!

5/5

Google

We recently bought a property through the Marshalswick office. Shaun Denton was very helpful and efficient when we were looking for a suitable property. He was very professional and kept us to date every step of the way. We would definitely recommend Frosts Agents when buying a property

Julia Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you Julie for your lovely review, we will be sure to pass on your comments!

5/5

Google

Tom, the agent I was in contact with throughout my experience at Frosts, was knowledgable, pleasant and friendly during the course of the purchase. He helped greatly in finding the right property for me and, when the time came, was able to put me straight in contact with a mortgage advisor for advice and solicitor to smooth out the whole process. All in all, a wonderful experience from start to finish. I would highly recommend their services.

Charles Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you Charles for your fantastic five star review!

5/5

Google

Frosts have been amazing from start to finish, so friendly and approachable. Easy to contact and responded immediately with any questions I had. They made my move so smooth and you can also have a laugh with them! Shaun dealt with me throughout my process and he was just brilliant!

Joanna Β· 23 August 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you for your great five star review Joanna, we appreciate you taking the time!

5/5

Google

Great communication with the Harpenden team. Thank you!

Emma Β· 22 August 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 1 October 2023

Thank you for your great five star review Emma!

5/5

Google

I would Like to thank Frosts of Harpenden for managing my house sale. Very professional service from the team. Would definitely use Frosts of Harpenden again when buying and selling property James Adams, Manager Elsaida Xhelaj, Assistant Manager Trudie Cobb, Sale Progressor Peter Groome, Mortgage Advisor Jonny Zimmermann, Sales Negotiator Megan Harris, Admin Julie Birkett, Viewing Guide Sarah Twigg, Lettings Manager

Lisa Β· 22 August 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 1 October 2023

Thank you very much for your five star review!

5/5

Google

I’m so grateful to frosts team through the sale of my property. I couldn’t have done it with you guys. Top star team. If youreally don’t know how many people are involved behind the scenes and I’d like to thank them all: James Adams, Manager, Elsaida Xhelaj, Assistant Manager, Trudie Cobb, Sale Progressor, Peter Groome, Mortgage Advisor Jonny Zimmermann, Sales Negotiator Megan Harris, Admin, Julie Birkett, Viewing Guide, Sarah Twigg, Lettings Manager

Jonathan Β· 15 August 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 29 August 2023

Thank you Jonathan for your amazing five star review, we will be sure to pass on your comments to the whole team!

5/5

Google

We found Frosts to be a very helpful estate agent, nothing was too much trouble. Johnathan and Megan were especially helpful. I will certainly use Frosts if I ever seek my house

Theresa Β· 15 August 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 29 August 2023

Thank you Theresa for your lovely five star review!

5/5

Google

We recently sold a property through Frosts of Harpenden and were very pleased with the service throughout. A buyer was found quickly who offered very nearly the asking price so we were very pleased. The sale turned out to be quite complicated but Jonny and Trudie rose to the challenge and the sale was completed speedily and smoothly in the end. All members of staff we dealt with and spoke to were highly professional. Many thanks for guiding us through the process from start to finish.

Helen Β· 15 August 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 29 August 2023

Thank you Helen, what a lovely five star review, we will be sure to pass on your great comments!

5/5

Google

We recently sold our house through Frosts in Harpenden. The Frosts team were very professional, efficient and helpful and within 4 days of the house going on the market we had a good number of viewings and received an offer we accepted. James and Jonathan were particularly helpful and kept us up to date with progress being made with the sale. We would definitely recommend Frosts when selling a property

Julia Β· 31 July 2023 Β· Frost's Estate Agents Harpenden

Agent replied Β· 29 August 2023

Thank you Julia for your lovely five star review!

5/5

Google

Extremely helpful and efficient team!

Hugo Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Hugo for your five star review!

5/5

Google

Fantastic, splendid and extraordinary service especially from Oliver Banks and the rest of the team for finding us a new home on short notice. Highly recommended.

David Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you David for your great five star review!

5/5

Google

Me and my partner had the pleasure of viewing a flat and liasing with Darcie Fisher. She is warm, friendly and professional which made our experience so easy and smooth. I would highly reccomend Frosts and thank you Darcie!

Anna Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank Anna, what a fantastic five star review!

5/5

Google

the BEST letting agents I've encountered. Really grateful to Olly and the rest of the team for helping us find another home asap when our previous letting agent just cancelled last minute and left us homeless. Thanks again for the help.

Freda Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Freda for your lovely five star review, we will be sure to pass on your comments.

5/5

Google

My partner and I have been looking for a place to rent neat St Albans and Oliver Banks has been absolutely fantastic in dealing with our search. He was very attentive and responded to our requests quickly from finding a property to rent to processing our application. Excellent service!

Matt Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you for your lovely five star review!

5/5

Google

From the outset, Rose Johnson ( Senior Lettings Manager) displayed great communication skills, knowledge of the rental market combined with experience. She is organised, efficient, quickly resolving any issues that may arise. A great negotiator with excellent people skills! I cannot thank her enough for her ability to secure accommodation and she comes highly recommended! Thank you, Rose!

Denise Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Denise for you lovely five star review!

5/5

Google

Moving across the country to find a new home can be difficult but Darcie Fisher from Frosts made this a great experience. I couldn't be more pleased with the level of service she provided. Darcie went above and beyond to ensure a smooth and successful experience. Throughout the process, Darcie's communication was exceptional. She kept me informed at every step, promptly answering all my queries and providing updates without fail. Her attention to detail and service made us feel confident and well-informed throughout the entire journey. Very kind and efficient, Darcie helped us get this wrapped up very quickly making it a much easier process than my previous experiences moving house. Would highly recommend Frosts and Darcie to others!!

Christian Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you very much for such a fantastic review, we will be sure to pass on your comments to Darcie and the team!

5/5

Google

Whilst looking for a flat to rent in St Albans, the attention and service received from Frost's has been far superior to any other estate agent in the area. Rose Johnson has been incredibly helpful, attentive and assertive when guiding us in our search. She has shown great professionalism and efficiency in the letting process, for which we are extremely grateful.

Annabel Β· 25 July 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Annabel for your lovely five star review!

5/5

Google

We thoroughly recommend Frost’s Estate Agents at Marshalswick. The service we received from their senior negotiator Shaun Denton was exemplary, as he went above and beyond to ensure our sale and purchase went through to completion. Shaun was thoroughly professional and communicated with both us and other members of the β€˜chain’ every step of the way. Through his diligence in what proved to be a long, difficult and extremely stressful process, he managed to secure for us the property of our dreams. Shaun gave us five star service and is a credit to Frost’s.

Julie Β· 24 July 2023 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Thank you very much for your great five star review Julie !

5/5

Google

One of the best estate agents around!

Ritesh Β· 25 June 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Ritesh for your five star review!

5/5

Google

Brilliant service made very simple and worked around my hectic schedule, 5 stars for the whole frosts team but especially Darcie !! very very happy in our new home

Charlie Β· 25 June 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Charlie for your great review!

5/5

Google

I am in the process of renting a property with Frost's and Oliver Banks has been extremely helpful, and always very quick to answer my questions, I am very happy with how smooth the process has been so far.

Hernan Β· 25 June 2023 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Hernan for your wonderful five star review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019
  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

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