5/5
Frost's service was friendly and professional. Shaun handled our difficult move with great dedication and tenacity, keeping us informed throughout.
Agent replied Β· 20 January 2024
Thank you Esme for your great five star review!

Trusted Agent profile Β· Hertfordshire
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1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
Frost's service was friendly and professional. Shaun handled our difficult move with great dedication and tenacity, keeping us informed throughout.
Thank you Esme for your great five star review!
5/5
Moving house is never easy and although we've had a bit of a bumpy journey so far, Tom and the team at the Marshalswick office have made the experience smooth and seamless. We are really impressed, in particular, with the way Tom handled sudden barriers and issues with calm and professionalism by consistently reassuring us and working hard to get us back on track.
Thank you Sara for your lovely five star review, we will be sure to pass on your comments!
5/5
Tom was great. Sold my property so quickly when another estate agent failed. Kept us updated throughout the whole process. Great service. Give Frosts a go, and you will not be disappointed. If I could give 10 stars π I would. β¦
Thank you Michele for your great five star review!
5/5
We recently bought a property through the Marshalswick office. Shaun Denton was very helpful and efficient when we were looking for a suitable property. He was very professional and kept us to date every step of the way. We would definitely recommend Frosts Agents when buying a property
Thank you Julie for your lovely review, we will be sure to pass on your comments!
5/5
Tom, the agent I was in contact with throughout my experience at Frosts, was knowledgable, pleasant and friendly during the course of the purchase. He helped greatly in finding the right property for me and, when the time came, was able to put me straight in contact with a mortgage advisor for advice and solicitor to smooth out the whole process. All in all, a wonderful experience from start to finish. I would highly recommend their services.
Thank you Charles for your fantastic five star review!
5/5
Frosts have been amazing from start to finish, so friendly and approachable. Easy to contact and responded immediately with any questions I had. They made my move so smooth and you can also have a laugh with them! Shaun dealt with me throughout my process and he was just brilliant!
Thank you for your great five star review Joanna, we appreciate you taking the time!
5/5
Great communication with the Harpenden team. Thank you!
Thank you for your great five star review Emma!
5/5
I would Like to thank Frosts of Harpenden for managing my house sale. Very professional service from the team. Would definitely use Frosts of Harpenden again when buying and selling property James Adams, Manager Elsaida Xhelaj, Assistant Manager Trudie Cobb, Sale Progressor Peter Groome, Mortgage Advisor Jonny Zimmermann, Sales Negotiator Megan Harris, Admin Julie Birkett, Viewing Guide Sarah Twigg, Lettings Manager
Thank you very much for your five star review!
5/5
Iβm so grateful to frosts team through the sale of my property. I couldnβt have done it with you guys. Top star team. If youreally donβt know how many people are involved behind the scenes and Iβd like to thank them all: James Adams, Manager, Elsaida Xhelaj, Assistant Manager, Trudie Cobb, Sale Progressor, Peter Groome, Mortgage Advisor Jonny Zimmermann, Sales Negotiator Megan Harris, Admin, Julie Birkett, Viewing Guide, Sarah Twigg, Lettings Manager
Thank you Jonathan for your amazing five star review, we will be sure to pass on your comments to the whole team!
5/5
We found Frosts to be a very helpful estate agent, nothing was too much trouble. Johnathan and Megan were especially helpful. I will certainly use Frosts if I ever seek my house
Thank you Theresa for your lovely five star review!
5/5
We recently sold a property through Frosts of Harpenden and were very pleased with the service throughout. A buyer was found quickly who offered very nearly the asking price so we were very pleased. The sale turned out to be quite complicated but Jonny and Trudie rose to the challenge and the sale was completed speedily and smoothly in the end. All members of staff we dealt with and spoke to were highly professional. Many thanks for guiding us through the process from start to finish.
Thank you Helen, what a lovely five star review, we will be sure to pass on your great comments!
5/5
We recently sold our house through Frosts in Harpenden. The Frosts team were very professional, efficient and helpful and within 4 days of the house going on the market we had a good number of viewings and received an offer we accepted. James and Jonathan were particularly helpful and kept us up to date with progress being made with the sale. We would definitely recommend Frosts when selling a property
Thank you Julia for your lovely five star review!
5/5
Extremely helpful and efficient team!
Thank you Hugo for your five star review!
5/5
Fantastic, splendid and extraordinary service especially from Oliver Banks and the rest of the team for finding us a new home on short notice. Highly recommended.
Thank you David for your great five star review!
5/5
Me and my partner had the pleasure of viewing a flat and liasing with Darcie Fisher. She is warm, friendly and professional which made our experience so easy and smooth. I would highly reccomend Frosts and thank you Darcie!
Thank Anna, what a fantastic five star review!
5/5
the BEST letting agents I've encountered. Really grateful to Olly and the rest of the team for helping us find another home asap when our previous letting agent just cancelled last minute and left us homeless. Thanks again for the help.
Thank you Freda for your lovely five star review, we will be sure to pass on your comments.
5/5
My partner and I have been looking for a place to rent neat St Albans and Oliver Banks has been absolutely fantastic in dealing with our search. He was very attentive and responded to our requests quickly from finding a property to rent to processing our application. Excellent service!
Thank you for your lovely five star review!
5/5
From the outset, Rose Johnson ( Senior Lettings Manager) displayed great communication skills, knowledge of the rental market combined with experience. She is organised, efficient, quickly resolving any issues that may arise. A great negotiator with excellent people skills! I cannot thank her enough for her ability to secure accommodation and she comes highly recommended! Thank you, Rose!
Thank you Denise for you lovely five star review!
5/5
Moving across the country to find a new home can be difficult but Darcie Fisher from Frosts made this a great experience. I couldn't be more pleased with the level of service she provided. Darcie went above and beyond to ensure a smooth and successful experience. Throughout the process, Darcie's communication was exceptional. She kept me informed at every step, promptly answering all my queries and providing updates without fail. Her attention to detail and service made us feel confident and well-informed throughout the entire journey. Very kind and efficient, Darcie helped us get this wrapped up very quickly making it a much easier process than my previous experiences moving house. Would highly recommend Frosts and Darcie to others!!
Thank you very much for such a fantastic review, we will be sure to pass on your comments to Darcie and the team!
5/5
Whilst looking for a flat to rent in St Albans, the attention and service received from Frost's has been far superior to any other estate agent in the area. Rose Johnson has been incredibly helpful, attentive and assertive when guiding us in our search. She has shown great professionalism and efficiency in the letting process, for which we are extremely grateful.
Thank you Annabel for your lovely five star review!
5/5
We thoroughly recommend Frostβs Estate Agents at Marshalswick. The service we received from their senior negotiator Shaun Denton was exemplary, as he went above and beyond to ensure our sale and purchase went through to completion. Shaun was thoroughly professional and communicated with both us and other members of the βchainβ every step of the way. Through his diligence in what proved to be a long, difficult and extremely stressful process, he managed to secure for us the property of our dreams. Shaun gave us five star service and is a credit to Frostβs.
Thank you very much for your great five star review Julie !
5/5
One of the best estate agents around!
Thank you Ritesh for your five star review!
5/5
Brilliant service made very simple and worked around my hectic schedule, 5 stars for the whole frosts team but especially Darcie !! very very happy in our new home
Thank you Charlie for your great review!
5/5
I am in the process of renting a property with Frost's and Oliver Banks has been extremely helpful, and always very quick to answer my questions, I am very happy with how smooth the process has been so far.
Thank you Hernan for your wonderful five star review!
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The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.