2/5
Rating only, no written review.
Agent replied · 21 January 2024
Thank you Sarah for your great review and comments, which I will pass on to Sheetal.

Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
2/5
Rating only, no written review.
Thank you Sarah for your great review and comments, which I will pass on to Sheetal.
5/5
Prompt responses and good customer service
Thank you for your five star review!
5/5
They have many property resources. They responses on time. They do things seriously. They are nice, pleased to support when you need them.
Thank you Simon for your review.
5/5
It was a great pleasure to work with Rose from Frost's - really open and helpful professional person and service!
Thank you for your fantastic five star review!
5/5
Olly has been fantastic from our first conversation to me securing a place to live, he is personable and really considers what your requirements are before suggesting potential matches. If you are looking for a new place to live, I highly recommend chatting to Olly!
Thank you Lian for leaving such a wonderful five star review!
5/5
Excellent experience renting through Frost's. Oliver helped us by providing a range of properties to view, and secured a lovely home in a good location.
Thank you Carolyn for your great five star review!
5/5
Rented my first property ever from Frost’s the process was easy and stress free and was exactly what I was after. Every staff member I dealt with were absolutely fantastic especially Olly who helped explain the whole process to a rental newbie. :D
Thank you Brandan for leaving a great five star review!
5/5
We couldn’t be happier with our experience renting with Frosts’s. After many viewings with other companies we were not happy with, Frost’s made it so easy to understand the process and everything following the offer we made. Oliver was so helpful with any questions and we will absolutely be recommending Frost’s to others in the future.
Thank you for taking the time to leave us a five star review!
5/5
Frost's is a great estate agency - they are responsive, trustworthy, and very accommodating! All interactions with Darcie in particular have been lovely and efficient. Highly recommend Frost's for someone looking for a property in St. Albans!
Thank you for taking the time to leave a five star review!
5/5
This is first time viewing a property with Frost 's Estate Agents after experiencing disappointments with other estate companies. The professionalism, rapt attention and patience displayed by Olly was top and exceptional. He was gracious, patient and facilitated the entire letting process with great efficiency. Highly recommend Thank you Olly.
Thank you Aldo for leaving such a wonderful five star review!
5/5
Would definitely recommend renting from Frosts estate agents. It's always challenging finding the right house and making sure it's in your budget. Rose made sure this was made very simple, quick and efficient. Rose contacted me all the time when I needed something or to give me updates. Rose was always quick to respond to emails and my questions. For once me and my partner had a very good experience with an estate agents and this was made even better with Rose. Thanks Rose.
Thank you for leaving such a wonderful review, we appreciate the time you have taken and will be sure to pass on your comments!
5/5
Trudie has been helpful in every aspect! Very thankful.
Thank you Sandra for leaving such a lovely five star review!
5/5
I wanted to thank Frost's, especially George, for the exceptional service during our property viewing. George's knowledge of the property and the local market made our viewing experience both informative and enjoyable. His professionalism and clear communication stood out, making the entire process seamless. We appreciate the outstanding service and look forward to continued collaboration
Thank you Marina for your five star review, we will be sure to pass on your comments!
5/5
When Mr. Banks promoted the rental property, he assisted us enthusiastically and professionally. He patiently listened to our requests and solved our difficulties one by one. In the end, we finally found our ideal place to live and arranged arrangements for us when we needed help most. Difficult to resolve, sincerely grateful. Mr. Banks is very competent and has performed well, and deserves our praise and recommendation.
Thank you for your five star review!
5/5
Rating only, no written review.
Thank you Maya for your five star review.
5/5
Great team especially Oliver, great help all the way
Thank you John for your five star review!
5/5
We are having a good experience co ordinating with Mr.Oliver, he is helping us to complete the process of Renting the home.
Thank you for taking the time to leave us a review Sheetal.
5/5
I am very grateful to Oliver and Frost's team for professionalism, efficiency and readiness to help. This is a team you can trust.
Thank you for your fantastic five star review!
5/5
Fair play to Oliver, helped me every single step of the way and always kept me in the loop. Lovely people at frosts no matter who I I spoke to ! Great service ! 💯
Thank you for leaving us a five star review, we will be sure to pass on your comments!
5/5
My property manager was Sheetal Shah across my 2 years at the property and she was fantastic and I always felt like she had my interests as a tenant as a priority which is very rare. Tom White
Thank you Craic for your lovely five star review!
5/5
Our recent viewing appointment with George left us very satisfied with the service he offered. His positive attitude and the valuable information he provided were greatly appreciated.
Thank you Laura for taking the time to leave us a five star review.
5/5
My partner and I have just rented a property through Frosts and Rose has been incredibly efficient , helpful and lovely towards us throughout this whole process . I would 100% recommend this agency again after having such a great experience with Rose. Thanks for making this process so smooth.
Thank you for your lovely five star review.
5/5
I am extremely grateful to Rose Johnson for her prompt. efficient and professional manner. She by far exceeded expectations overtaking our previous average experience with different agencies local to St Albans. Rose went over and beyond to also understand personal circumstances and individual needs. And made my two children very happy. After our interaction with Rose she made our day and left big smiles on my two children faces. Thank you!
Thank you Daniela for taking the time to leave such a wonderful five star review, we will be sure to pass on your comments.
5/5
Could not recommend this office of Frost's more highly. We selected them carefully at the outset. From effective & accurate valuation, through very active selling, to on the ball follow-through to completion, all staff were professional, courteous, knowledgeable and helpful - without exception. We had a few bumps on our sale journey, none of Frost's making and they stuck with it and got the job done - despite this we never felt that we'd become a difficult client.
Thank you for leaving such a great review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.