Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,873 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

5/5

Google

We used frosts to find the flat we currently rent and were very happy with the process finding the flat, through to completion of paperwork and picking up the keys, all sorted for us by Darcie. Through Darcie was a lovely person to speak to and was very informative, always getting back to me about any developments and let me know and important information straight away. She was always very attentive and made our experience faultless.

Mia · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Mia for leaving us a fantastic five star review, we will be sure to pass on your comments!

5/5

Google

We have recently started looking for a rental property, and after viewing multiple and having poor experiences, we stumbled upon a property handled by Rose. Rose has been absolutely outstanding, and made our experience feel effortless. From day one, she was extremely personable, yet held the same level of professionalism throughout, making us feel completely at ease. We could phone her with any questions at any time, and she was more than happy to help. She remained invested in our journey and held a genuine level of happiness when our offer was accepted. Thank you so much Rose!

Jaycie · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Jaycie for your wonderful five star review, we appreciate you taking the time to leave us your review!

5/5

Google

I have recently secured a lovely little rental property through Frosts and the service could not have been better. I went into the office and spoke to Darcie when I was first looking and she was friendly and welcoming. She helped to arrange a viewing on a property I really liked and dealt with the application process once I had submitted my offer. I was fortunate enough to have my offer accepted and Darcie sent over a lovely email to let me. The process thereafter has been smooth and efficient and all the team have been incredibly helpful. I now can't wait to get my keys!

Jade · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Jade for taking the time to leave Frost's such a wonderful five star review!

5/5

Google

I recently had the pleasure of working with Frost to rent out our new flat. Right from the initial consultation, it was evident that Rose Johnson is committed to delivering exceptional service. She took the time to understand my needs and preferences. Moreover, Rose handled all the paperwork and legalities with precision and accuracy. Overall, I cannot recommend Frost Agency and Rose highly enough for anyone looking for a hassle-free rental experience. Their professionalism, expertise, and commitment to client satisfaction set them apart in the industry.

Marina · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Marina for leaving such a wonderful five star review, we will be sure to pass on your comments to Rose and the team!

5/5

Google

Incredibly grateful to Trudie for all her help with buying my first property. She went above and beyond to help me through the process. For my next house move I will make sure I go to frosts and ask for Trudie again.

Evie · 24 February 2024 · Frost's Estate Agents, Marshalswick

Agent replied · 21 March 2024

Thank you Evie for taking the time to leave Frost's a five star review!

5/5

Google

The team at Frosts are wonderful. As soon as our house went on the market, they had proceedble buyers through the door, and remained friendly and professional throughout. I would highly recommend Frosts in Harpenden

Laura · 14 February 2024 · Frost's Estate Agents Harpenden

Agent replied · 20 February 2024

Thank you Laura for leaving us a great five star review!

5/5

Google

Trudie was a great help at advancing our purchase, a constant stream of communication always makes the process much less stressful.

Jay · 2 February 2024 · Frost's Estate Agents Harpenden

Agent replied · 7 February 2024

Thank you Jay for taking the time to leave us a five star review!

5/5

Google

Very well handled sales transaction. James identified the market opportunities exceptionally well and Elsaida found the right Buyer who was committed to speed despite the challenging market conditions. Once a deal was agreed Trudie managed the sales process very efficiently with regular feedback such that the transaction closed within the lower end of my time expectations.

David · 1 February 2024 · Frost's Estate Agents Harpenden

Agent replied · 7 February 2024

Thank you David for leaving such a wonderful five star review, we will be sure to pass on your comments to James and the team!

5/5

Google

I would like to highly recommend Darcie. She was extremely helpful. she explained everything really easy and made the transition really easy for me. She has been extremely helpful, friendly and nothing was to much. Would highly recommend.

Chris · 27 January 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Chris for your great five star review!

5/5

Google

We’ve just secured our first letting with Frosts and we couldn’t be more grateful to Darcy in lettings who put in so much work to help us get the property. Really excited to make the move!

Ben · 27 January 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Bob for taking the time to leave us a five star review!

5/5

Google

We have had a truly excellent experience with everyone at Frosts, and particularly with Darcie. We feel heard, supported and reassured by a really fantastic agent, who has debunked every confusing point for us and communicated brilliantly throughout every step of quite a stressful process. To management, she is an asset to your team. THANK YOU DARCIE!

Claire · 27 January 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Claire for your fantastic five star review, we will be sure to pass on your comments.

5/5

Google

I would like to express my deepest gratitude to Mr. Oliver Banks. We came to St Albans from abroad to find and rent an apartment in only a few days in total. He went out of his way to help us find a beautiful place and close a deal with the owners on time. He was helpful every step of the way and I believe that if it wasn't for him we would not have rented.

Orly · 27 January 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Orly for your fantastic five star review, we will be sure to pass on your comments to Olly and the team!

5/5

Google

I do really recommend this Estate Agent in St Albans , particularly Oliver he helps me a lot , very profesional kind and helpful . 10/10 for me . Maria Fernandez

May · 19 January 2024 · Frost's Estate Agents, St Albans

5/5

Google

5 stars ⭐️ This would be my first time renting out my property and I must say Oliver has gone through immense efforts to make this run as smoothly as possible for us! We honestly couldn’t ask for much more. He is extremely professional and attentive, rest assured when you leave any query’s with Olly - he always deals with them promptly and with Great attitude. We are extremely happy with the service he has provided us alongside a great team. I recommend anyone in a similar position go through Oliver, he is a great attribute to Frosts 😊PositiveResponsiveness, Quality, Professionalism

Amy · 10 January 2024 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Amy for your excellent review. I will pass your great comments on to Olly and the team, who I'm sure will be delighted.

5/5

Google

Very prompt and smooth approach, from visiting the property, to moving in was literally days! All communication is fast and they've always taken care of our needs. Sheetal is our point of contact and is very helpful and prompt. We didn't know St Albans at all so it was a great start to our new life here!

Natalie · 28 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you for your great five star review!

5/5

Google

Rating only, no written review.

Dr · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for leaving us a five star review!

5/5

Google

Thanks Sheetal for being so thorough

Lee · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Lee

5/5

Google

Great service by Darcie . Everything was quick and easy .

Simona · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Simona for your five star review!

5/5

Google

Oliver was extremely helpful and highly professional.

Ernest · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Ernest for taking the time to leave us a five star review!

5/5

Google

Oliver Banks was Informative, prompt and professional would defiantly recommend. Thanks once again.

Mike · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Mike for leaving a five star review!

1/5

Google

An estate agent called Rochelle coerced and pressurised me to make an offer during the time I was negotiating a sale of a house in St Albans.

Aristotle · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Good morning, we are extremely concerned to hear your feedback and the severity of your comments, however we are unable to locate your details to investigate further. We would be grateful if you could contact us directly so we can understand the circumstances better. Please contact our Managing Director on Daniel.kirk@frosts.co.uk

5/5

Google

1.Warm reception 2.Promptly attended to 3.Office sparkling with nice and decent dressed ladies and Gents on Christmas Jumpers

Comfort · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for taking the time to leave us a five star review!

5/5

Google

I have been using Frosts to manage my Rental Property for many years. Recently I have been dealing with Sheetal on a particular issue. She has been extremely helpful, friendly, courteous and professional. I would thoroughly recommend Sheetal and Frosts Property Management.

Nick · 22 December 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Nick it's great to hear that after 10 years we have been able to consistently meet your needs and that you are happy to recommend us.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019
  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

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What do you need help with?

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

Reviews may appear on more than one platform.

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