Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,873 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,731

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,731 reviews on Google only. Show every review

5/5

Google

Oliver was so helpful and friendly through the whole process when I was looking for a rental in the St Albans area.

Julie · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Julie for taking the time to leave us a review!

5/5

Google

I am looking for a flat to rent and Frost's team are really helpful and also reply our question very promptly, especially Rose and her colleague that show us around the apartment, thanks

Katie · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Katie for your wonderful five star review, we will be sure to pass on your comments!

5/5

Google

I had a good experience with Frosts and I want to specifically call out Darcie Fisher - she was very prompt in getting everything done, right from references up to arranging a suitable move in date for my move to a very nice flat in St Albans, so that is much appreciated. She’s also still available for any queries after I’ve moved in. Thanks Darcie!

Anitha · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Anitha for taking the time to leave us a five star review!

5/5

Google

I am currently going through securing a rental property through Frost. Darcie is being helping us through out the process. I highly recommend Darcie! Her friendly approach, continuously support it is very much appreciate it. Thank you Darcie for your support!

Lucy · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Lucy for your review, we will be sure to pass on your comments to Darcie!

5/5

Google

We used frosts to find a rental property and had assistance from Oliver Banks, who was extremely helpful and polite. Our experience has been smooth and quick, would definitely recommend!

Danielle · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Danielle for leaving a five star review!

5/5

Google

We have just been dealing with Frosts Estate agency in St Albans and would like to personally thank both Oliver Banks and Rose for their professionalism and help during our negotiations. They are both great ambassadors and a credit to the team.

Chris · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you for taking the time to leave us a five star review!

5/5

Google

The only estate agents to treat me like a human, and not quantitative risk factor. I was looking for a rental, and wow was it difficult, I had just turned self employed and was point blank refused by over 20 other agents on certain technicalities. I have always paid my rent and finance commitments, had proof of earnings and even a guarantor. I honestly felt very alone and stressed and based on the interactions I was having, I was not hopeful. I then came across Frosts and the one and only Darcie who from the get go, sympathised, advised and really helped me, she was positive and proactive throughout, and really cared. It doesn’t seem like a big deal, but it was the difference of being homeless or having somewhere to live. I am very grateful and will not forget how I was treated by Darcie and Frosts(well done and keep supporting humans in the way that you do, it makes a large positive impact) In the end I secured a lovely new home. Great is an understatement just amazing is more appropriate. Thank you again.

Jason · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you very much Jason for taking the time to leave such a wonderful five star review!

5/5

Google

Working with Oliver has been a fantastic experience. He took time to listen to our needs and matched us with a fantastic property. We are excited for our move and look forward to working with Frost's again when it is time to purchase in the near future.

Sarah · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Sarah and Robert for your wonderful five star review!

5/5

Google

I have rented with Frosts for over 7 years and their team is responsive and helpful. Melanie in the property management team in St. Albans has always been supportive, prompt to coordinate with the Landlord to address any concerns and is a pleasure to deal with. They are a lovely team overall and I highly recommend them as a rental agency.

Reema · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Reema for leaving such a wonderful five star review!

5/5

Google

The Frost's helped me to secure my first rental property upon relocation from overseas. Oliver Banks was very helpful in ensuring we get the right home for our family in a family friendly neighbourhood. I highly recommend the Frost's.

Nonhlanhla · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Nonhlanhla for leaving a great five star review!

5/5

Google

I have used Frosts twice now to find (rent) a property in St Albans and Rose Johnson delivered for me and Frosts on both occasions. This estate agent tried several times harder than the others I tried in the area, with multiple options every day and the office - and Rose in particular - were always very contactable and enterprising to find the right property to suit my needs and budget. Would recommend.

Gavin · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Gavin for your fantastic five star review!

5/5

Google

Working with Frost Agency, especially Rose Johnson, to rent out new house was a pleasure from start to finish. Rose’s dedication to excepcional service was evident from our first call. She understood our needs perfectly and handled everything needed. I highly recommend Frost and Rose, for their top-notch professionalism and dedication.

Rafaela · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Rafaela for your great five star review!

5/5

Google

We have just had the pleasure of dealing with Oliver Banks in the Lettings Dept at Frosts. He has been extremely helpful from the start finding our new rental property. Oliver has been very thorough, prompt and professional dealing with any queries we had, and has given us excellent customer service. I would thoroughly recommend him; thank you Oliver for the wonderful experience !

Hislop · 27 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you for leaving us such a great five star review, we will be sure to pass on your comments to Oliver and the team.

5/5

Google

The Frost's helped me to secure my first rental property upon relocation from overseas. Oliver Banks was very helpful in ensuring we get the right home for our family in a family friendly neighbourhood. I highly recommend the Frost's.

Nono · 15 March 2024 · Frost's Estate Agents, St Albans

Agent replied · 9 January 2025

Thank you Nonhlanhla for leaving a great five star review!

5/5

Google

I had a great experience from start to finish. Rose offered a level of service that was a cut above brokers at other firms and Frosts was able to find me the perfect place. I couldn't have asked for more.

Andrew · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Andrew for leaving us a great five star review!

5/5

Google

Great Agency!, Darcie was absolutely wonderful and helped us and kept us informed throughout the entire process. We couldn't have felt more taken care of and it has made the moving process so much better! Thank you, Darcie! :)

Jane · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Jane for leaving such a wonderful five star review!

5/5

Google

I am super satisfied with the level of service Frost`s delivers. Their staff is highly qualified and first and foremost really friendly and supportive. Their process is highly efficient from first contact via contractig to after sales.

Gyula · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Gyula for taking the time to leave Frost's a five star review!

5/5

Google

Rochelle did a great job selling my aunt's flats. She worked tirelessly to get the sale over the line. Always very responsive and pro active at keeping us to date on progress

Matthew · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Matthew for taking the time to leave us a five star review, we will be sure to pass on your comments to Rochelle!

5/5

Google

We recently found a new property with Frost’s Estates through Oliver Banks. Oliver was very responsive and extremely patient with all our queries and questions, making it a seamless and reassuring experience. We would definitely recommend Frost’s Estate to anyone looking for a new rental property, and please ask for Oliver...

Wojciech · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you very much for taking the time to leave us a five star review!

5/5

Google

Oliver Banks and Sarah Twigg in the Lettings Dept at Frosts have been extremely helpful from the start to let my property out. Both Sarah and Oliver have been very thorough, prompt and dealt with any queries I had. They gave me excellent service. I would thoroughly recommend them. Thank you Sarah and Oliver for the wonderful service.

Jaspal · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 24 August 2024

Thank you Jaspal for leaving a five star review!

5/5

Google

I have dealt with Rose at Frosts on a significant number of new lettings over the years and I would like to commend her ongoing extraordinary efforts to look after my rental portfolio requirements. I have always had outstanding service from Rose, for whom nothing is too much trouble and the "extra mile" is always delivered to ensure things run smoothly. Rose is a real credit to her profession and to Frosts.

John · 26 February 2024 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you John for leaving such a great five star review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019
  • 2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
    • Best in County (1)ESTAS 2019
      • Hertfordshire: Lettings (Landlords)
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.

Negotiator Awards by year, 2016 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent