5/5
Rating only, no written review.
Agent replied Β· 28 August 2024
Thank you for leaving a five star review!

Trusted Agent profile Β· Hertfordshire
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1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you for leaving a five star review!
5/5
Louise and Trudie have gone above and beyond for us and we are so grateful for all their support during the whole process.
Thank you Claire for taking the time to leave us a five star review!
5/5
Thank you Trudie & the team at Frosts in Harpenden. Our sale has not been an easy one for you all but we do find it very easy to recommend you to anyone who wants to sell or buy a property. Thank you Rob & Katie
Thank you for taking the time to leave us such a wonderful five star review!
5/5
Oliver kept us updated throughout the process, worked hard to get us plenty of viewings which has ended up with us getting several offers over the asking price. Would highly recommend Oliver and Frosts to other landlords.
Thank you Clare for taking the time to leave us a five star review!
5/5
Understand customer needs. Very helpful and hardworking for suggesting many suitable houses for us. Enjoyable experience on working with their agent, Mr Bank ππ. β¦
Thank you Stanley for your lovely five star review!
5/5
Oliver has been amazing. So proffessional and kind. His knowledge of his chosen feild is very impressive.He is also such a genuine kind, charming honest person. It is such a joy to spend tine with him. He cared passionately about finding a home for me and my family. Thank you so much. Big hugs Kevin & Kae
Thank you Kevin for taking the time to leave us a five star review, we will be sure to pass on your comments!
5/5
Sheetal went over and beyond to help me secure the flat that I wanted. She is clearly very good at customer relations & negotiations and can show empathy when dealing with an unusual situation. As well as being professional, she's routing for you and wants to help you. I highly recommend Sheetal and would use her again.
Thank you Rukmini for your five star review!
5/5
Oliver Banks has been fantastic when helping to rent out my flat, hands down, his professionalism and warm friendly manner made the decision to work with Frosts an easy one to make. I would recommend Oliver without hesitation, a thoroughly nice person.
Thank you Amanda for your five star review, we will be sure to pass on your comments!
5/5
We have just moved from Hong Kong to UK. Frostβs Estate Agents helped us to rent a house quickly. Rose is very helpful, nice, considerate and efficient. The renting process ran very fast and smooth. Rose replied my message very fast and gave me confidence that everything got ready for me. If I need to rent or buy house in the further, I will definitely find Rose again and recommend my friends to seek property from Rose.
Thank you Law for taking the time to leave us a five star review!
5/5
Frost's have been very good in helping us with our rental search. Darcie was very prompt with alerting us to new properties and arranging viewings and being very helpful when we had a tight timetable. The viewings were all nicely organised and the staff very charming. They also seemed to have the most properties coming up that met our requirements, so obviously the landlord's also rate them highly
Thank you Andrew for leaving us such a great five star review!
5/5
Really helpful team. Trudie was communicative and on the ball.Thanks!
5/5
Trudie, Matt, Shaun, and the entire team at the Marshalwick office delivered exceptional service, earning a five-star rating for their pivotal role in facilitating the smooth sale of my property.
Thank you Venkat we are really grateful for your lovely review, Matt and the team will be chuffed to bits, we send all reviews through to everyone involved.
5/5
Rating only, no written review.
Thank you Ross for your five star review!
5/5
Excellent customer service by Darcie who was always so helpful and friendly every time I rang through (which was a lot). She made the whole process really easy and stress free, would recommend.
Thank you Emily for your lovely five star review!
5/5
The service was really wonderful helping us moving in to a property. We are really grateful to letting negotiator Darcie Fisher for her outstanding and hardworking efforts to help us getting the property . Thank you very much π. β¦
Thank you for leaving a five star review!
5/5
Iβve had great experience working with Oliver and the letting team. They have found tenants for my property with a week! I look forward to working with them in the future.
Thank you Clare for leaving us such a great five star review!
5/5
Darcie and the team at Frostβs are best-in-class. Their approach is fast, consultative and outcomes-focused. I had an excellent experience and really cannot recommend highly enough. Kudos to Team Frostβs!!
Thank you very much for taking the time to leave us such a great five star review!
5/5
I was lucky working with Oliver Banks from Frost's Estate Agency in St Albans. I found the property on Right Move and and minutes after I sent email via the app I received a phone call from Oliver. He arranged a viewing for me and helped me through all of the processes. His professional attitude and prompt responses really make the difference comparing to other estate agents that I had a chance to work with in the last couple of weeks. I never thought renting a property could be this easy. Thanks to Oliver and Frost's Estate Agents.
Thank you Can for taking the time to leave us a five star review, we will be sure to pass on your comments to the team!
5/5
After looking to rent our first flat we came across a property through frosts. Since then Darcie Fisher has been an incredible help in sorting out all the details and making the move a very smooth and unstressful process. She has been very friendly and has been available to lend a helping hand with any questions and queries we have had. I would definitely recommend renting through frosts
Thank you Megan for your wonderful five star review!
5/5
Oliver Banks has helped me with the rental of my property recently. I interviewed 3 agents at the outset and Oliver stood out as being most professional and knowledgeable, plus having an ease of communication and empathy for my situation: having just fully renovated with great expense, I was anxious to get the right tenants. Oliver and his team at Frosts have really put my mind at rest and have quickly and efficiently found great tenants for me. I have found Oliver to be is a smart, kind, officiant ,hard working and enthusiastic young man, with the necessary attention to detail, that adds to his professionalism .He has made me feel I am in good hands . Thank you Oliver!
Thank you Vanessa for taking the time to leave such a wonderful five star review! We will be sure to pass on your comments!
5/5
Trudie. The progressing agent was excellent in her endeavours to speed up a stalling sales process.
Thank you for leaving a wonderful five star review!
5/5
Hats off to Trudie - she managed the sale with energy and focus from start to finish as if it were her own. Thank you!
Thank you John for your great five star review!
5/5
Trudie Cobb has been first class. Proactive and showing deep knowledge of real estate transaction management in a long conveyancing chain with legal issues that threatened to derail the process. #happily under contract
Thank you John for taking the time to leave us a five star review!
5/5
Rating only, no written review.
Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 Silver, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 10 other industry awards since 2016.