Trusted Agent profile · Hertfordshire
★★★★★
1,873 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,873 reviews on six platforms, rated 4.8 out of 5 overall.
1,731
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,731 reviews on Google only. Show every review
5/5
GoogleWe were in a rush to find a rental property and thankful to have Harry Molinario to help us throughout from viewing to moving within 2 weeks time without hustle.
Hi Bat, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI can not speak highly enough of the service we received through Frosts - having had a good experience on the house we were purchasing we decided to sell ours through Frosts. Communication is highly valued and we could not have been kept more up to date, it felt as though they went out of there way to make the whole process as smooth as possible.
Hi Justyn, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleRose and her team guided us through the rental process with ease, a five star service at all times, excellent communication. I would highly recommend using Frost’s, a complete professional service offered by a friendly team with the added special human touch. Thank you so much for assisting us on our rental journey.
Hi Rebecca, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk
5/5
GoogleTrudie and the harpenden team have been amazing during the whole process of buying our property
Hi Bradley, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Harpenden. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleTrudie and the team always do a good job. Have used Frost's three times now and every time they have been excellent.
Hi Keith, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Harpenden. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI would have no hesitation in recommending Frost's in Harpenden. I used them over the Summer for a house sale and I found them excellent throughout the process. Special thanks to Trudie, who was fantastic at keeping me up to date on what was happening with the sale and was easy to contact when I had any questions/queries. Many thanks to all the team.
Thank you Jane for your wonderful review!
5/5
GoogleI have been most happy with the service and profession attitude I have received from Frosts Estate Agents, particularly from Trudie Cobb in the Wheathampstead office. Trudie has always kept me updated with the progress of the sale at every stage, as well as the other folks in the chain. She has a wonderful customer service attitude for which I am most grateful. Thank you Trudie!
Thank you Steve for your wonderful review!
5/5
GoogleWe bought our home with Frosts and they were very helpful and friendly from the start. The chain was quite long so took a while to get to exchange but Frosts were always very quick to respond and Trudie and Rochelle in particular were a fantastic support in getting things moving. Can't wait to move in - thank you!
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShaun Denton was amazing. The level of care and service was exceptional. Simply the best.
Thank you Alex for leaving such a wonderful five star review!
5/5
GoogleI recently sold my house with Frosts and would recommend them. Estate Agents have a bad reputation, but Frosts at Marshalswick prove there are very good ones. From the initial meeting with John, who explained the whole process, through to the staff accompanying prospective buyers and finally to after sales Trudie, who was exceptional in keeping me informed, they were all good. Thank you Frosts.
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleMatt provided us with excellent advice regarding a potential land sale. He was very responsive, arrived for the meeting on time, gave detailed advice and answered all our questions with clear and understandable responses. I would recommend using their service.
Thank you David for leaving a wonderful five star review, we will be sure to pass on your comments!
5/5
GoogleExcellent, got us to exchange in a long chain, with completion ahead for us. Thank you Trudie and Rochelle
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleMany thanks to Trudie, Shaun, and Frosts for their handling of my purchase. Always proactive and attentive. If I come to sell they will be my first call!
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWe recently relocated to the UK. Rose helped a lot so we could quickly find our new home in St Albans. She was incredibly responsive and attentive, was always available to answer our questions and guide us through every step, making our transition to a new country smoother than we could have ever imagined. Thanks!
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleThanks so much Team Frosts! You guys are all awesome and handled our renting process so so well. Special thanks to Rose, she’s so amazing and made our experience run smoothly and she handled everything professionally. She Handled all our random questions, our nonstop phone calls, and made sure we had all the info we needed to move into our beautiful new home. Monika & Durim x
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleRating only, no written review.
Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleFantastic experience, Trudie had been amazing throughout, brilliant communication and dedication to see the sale through
Hi Ian, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleHarry was great at ensuring the process of signing our new tenancy was smooth and efficient
Hi Hollie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI just let my home through Frosts and I wouldn't hesitate to recommend them. In particular, James, Darcie and Choe have been incredibly helpful and professional.
Thank you Stuart for leaving us a five star review!
5/5
GoogleRose from Frost's was very helpful in acquiring my new flat! Very happy with the service the agency gave me. Would reccommend.
Hi MMJ, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleTrudie was amazing and a true sanity in a crazy time. Her support and kindness went above and beyond what I would expect from an estate agent. Frost really came through for us!!! Thank you to all of you at Frosts and a very special thanks to Trudie!
Hi Sarah, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleMine and my partners first time using Frosts St Albans to rent a property, and we had the pleasure of dealing with Rose, throughout every step she has been helpful, efficient and made the whole process which can be stressful an actual enjoyable experience. Could not recommend more.
Hi Adam, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI have been a private tenant of Frost's since 2017 and I can't express enough how thankful I am for all the help and support over the past 8 years. We have been receiving 5*-plus level of service from our property manager, Sheetal Shah. Sheetal has always been very professional, polite, helpful and kind and just one email or phone call away. Massive thank you to Harry, who is being most incredible and helpful with the transition to our new property. It's obvious that there is good culture of hard work, great customer service and respect at Frost's! Thank you, Sheetal, Harry and Frost's team!
Thank you Maria for taking the time to leave such a fantastic five star review! We will be sure to pass on your comments to the team!
5/5
GoogleHarry at Frosts has been so great in helping us find our next home! From the moment I rang to enquire about the property I’d seen, he couldn’t have been more helpful, always answering my questions and being at the end of the phone for every stage of the process. We are now just over a week away from moving in and everything has ran smoothly thanks to Harry! Couldn’t recommend him enough if you are looking to rent in the Hertfordshire area! Thanks so much Harry!
Hi Megan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,186 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.
