Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
21
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,729 reviews on Google only. Show every review
4/5
GoogleTrudie was fabulous, supportive and pro-active during a lengthy process to eventually complete the sale of my property. I just wish the buyers solicitor and my allocated conveyancer were so efficient. 🤗 …
Thank you Lorriane for your wonderful five star review!
5/5
GoogleFrost’s priced our house well and sold it in under a week . They have an excellent network of buyers and helped pushing the sale through . They were always responsive and helpful . I would highly recommend their services .
Thank you Clare for your five star review!
5/5
GoogleA big thank you to Emily for all the hard work she has put in, very helpful and reassuring. Great communication, made it very easy since the first contact. Thank you to the whole team for making this process easier!
Thank you Becky for your brilliant five star review! We will be sure to pass on your comments to Emily and the team.
5/5
GoogleVery friendly and very responsive whenever I have had a question. Would definitely recommend Frosts. Darcie has been so easy to work with, listened to what we needed and found us a great place to live. Thank you.
Thank you Kirsty for your wonderful five star review!
5/5
GoogleA huge thank you to Trudi and Louise for their fantastic support through the whole process of selling our house to the purchase of our new home in Devon. Would highly recommend Frosts who without them would have made our move more difficult. Went above and beyond to help us make sure we completed on the day that we wanted . Thanks again . Julie and Phil Tracey
Thank you Julie for your five star review! We will be sure to pass on your comments to the team.
5/5
GoogleWe are in the process of getting a rental agreement confirmed with Frost's and we couldn't recommend Darcie and the branch more! Darcie is very helpful on the phone answering our questions and always gives us a call back if she's not available, and is always at the other end of an email. She's made the process so easy and we're very grateful. Thank you so much!
Thank you for your wonderful five star review!
5/5
Google**** UPDATE NOV 2024 **** 18 months later, I can honestly say it's been a dream working with Frosts, and I am truly grateful to have Sheetal as my property manager! Sheetal's taken care of everything from day one, and I really haven't had to worry about anything as an overseas landlord. When issues have arisen, she's addressed it in a swift and transparent manner. She's been great at not only managing my tenants, but also me as a landlord. She's very calm and professional and I feel reassured that I have Sheetal as my property manager! She even sends me pictures of St. Albans when I start to miss the UK! Also a big thank you to Natalie for her help with the end-of-tenancy process and to Rose for finding new tenants so quickly! Nothing but 5-star service from the team at Frost's! **** JUNE 2023 **** Having bought my house with Frost's back in 2018, I decided to use them again, although this time to rent it out. The service I've received as a prospective landlord has been fantastic and Rose has gone above and beyond all expectations. I've been a landlord before and had a mediocre experience with my last agent so was a bit sceptical going through the process again. Rose has really helped in putting my mind at ease with daily communications and updates on prospective viewings, prompt feedback after they have been completed, direct management of any queries/requests from prospective tenants without me getting involved, and most importantly knowing what kind of tenant I was looking for. The rental market in St. Albans is in a bubble of its own and I found it difficult to navigate the "higher than UK average" prices and what was fair value for my property. Rose has been brilliant in this aspect - not only has she found a lovely family to move in but she clearly knew what the fair rental value for my property was and did everything to ensure it could be achieved. She was also conscious of minimising the amount of time the property was empty and found a tenant to move in on the same day I move out. It's refreshing to receive such outstanding service and would highly recommend Frost's for any prospective landlords. Thank you Rose!
Thank you very much for your fantastic five star review, we are very grateful for taking the time to send your wonderful comments, we will be sure to pass them on!
5/5
GoogleHuge thank you to Emily Woodham from Frosts, St Albans, who made the entire process from A to Z super smooth! I know I asked a lot of her, and she’s always been quick to respond and very cordial, professional and efficient. Thanks again Emily for all your great work and support! You are a star!!
Thank you Tala for your wonderful review, we will be sure to pass on your comments to Emily and the team!
5/5
GoogleThe team at Frost's St Albans set a new bar. Their professionalism and extra effort really stands out from the rest and we couldn't recommend them more. A special thanks to Harry, who helped us find our home, accommodating all of our little requests and numerous viewings and questions. He has gone above and beyond to think of the small things before we did, and nothing is too much. We also want to thank Rose, as since our re-locating to St Albans the year prior, Rose kept in touch with us and our long tick list of what we were looking for in a competitive market, even without us having to always reach out as is norm elsewhere. They really do make you feel like individuals in that all your needs and preferences matter, as if they don't have 1000's others a week. Thank you Harry and Rose, and Frosts!
Hi Ainsley, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleHarry has been extremely helpful and attentive in helping me secure my new rental. Viewings were fully booked but once I explained my desperation to view the property Harry managed to squeeze me in. Any queries I have had throughout the process have been handled promptly and efficiently. Thank you so much for all your help Harry, you are a credit to Frosts.
Thank you Beth for your fantastic five star review!
5/5
GoogleMatt came to value our house on Monday, photographs were taken Tuesday, it went live Wednesday and we had two offers by Saturday What more can we say a massive thank you to all you guys at Marshalswick😁 …
Thank you Sue for your wonderful review!
5/5
GoogleHonestly, the best experience I have had as a tenant looking for a place to move. Frost's have been very professional and Emily in particular who dealt with our house viewings deserves full credit and 5 stars without a doubt! I was stressed out as my current landlord was selling his house and had served us a notice to vacate. One of the houses Emily helped us view was taken by someone making the booking deposit on the same day we viewed! However Emily made sure she found another suitable property with a perfect date for us to move into. Property happens to be on the same street as where we live! Thanks again Emily for being so helpful and being a thorough professional during the last few weeks!! Best wishes from all of us. Take care!
Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleMatt from Frosts was excellent! He was professional, thorough and very amicable when he came to do a valuation. Very impressed with the data provided too and the follow up by Paul. Thank you!
Hi Liz, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleRating only, no written review.
Thank you for your five star review!
5/5
GoogleDarcie,thank you so much for the professionalism and care you showed us. You were exceptionally thoughtful and supportive. You are a great asset to the Frost family. Appreciate you greatly.
Thank you for your fantastic review, we will be sure to pass on your comments!
5/5
GoogleHaving never engaged with a Letting Agent, and being somewhat unsure as to what would be required, we were blessed to engage with Darcie Fisher, St Albans Office. Darcie is the consummate professional and ensured that every stage of the process was anything but problematic. Darcie responded promptly and with good grace to every one of our numerous 'what do we do now' enquiries. Darcie has provided an exemplary service. A credit to the Frost's Estate Agents organisation.
Hi Greg, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleWow! It was amazing working with Darcie. She has put frost on the map for excellent in the community because I can't stop talking about her hard work and dedication to work. She is an achiever and very passionate about her Job. Her service is exceptional and excellent. Will always stay with frost
Hi Oge, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleTom and Trudie have been excellent throughout the long painful process of selling our flat and moving on to our new home. Great service from people who care and always will pick up the phone and speak with you.
Hi Oliver, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleDarcie was an absolute pleasure to work with and kept us updated and informed throughout the process. Thoroughly recommend!!
Hi Ewan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleWorking with Ben from Frosts was great. Ben was incredibly professional, attentive, and supported me to secure a flat which required modernisation. Ben's expertise of both freehold flats and the area made the entire process smooth and as stress-free as it can be. If you're looking for a reliable and knowledgeable estate agent, I highly recommend Ben! Fergus
Hi Fergus, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleA massive thank you to Ben at Frosts for what feels like a very long year of support in helping us to complete on our dream home. Ben operated with clear communication and great professionalism; making a very testing period less painful and far easier to navigate than it could have been. Ben kept in contact with us over a long period of time, informing us of opportunities to purchase the property we loved whenever they arose. When all was go, he delivered quickly with all enquiries and any necessary formalities. Finally, a year after first viewing it, we can call it our home. Thank you so much! Georgia and Max.
Hi Georgia, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWorking with Neil and the team was a really great experience. They were crucial in ensuring our purchase moved forward at pace and effectively project managed the whole process to exchange. I would highly recommend working with Frosts.
Hi Clive, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWe were in a rush to find a rental property and thankful to have Harry Molinario to help us throughout from viewing to moving within 2 weeks time without hustle.
Hi Bat, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleI can not speak highly enough of the service we received through Frosts - having had a good experience on the house we were purchasing we decided to sell ours through Frosts. Communication is highly valued and we could not have been kept more up to date, it felt as though they went out of there way to make the whole process as smooth as possible.
Hi Justyn, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.
