Trusted Agent profile · Hertfordshire
★★★★★
1,870 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,870 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
Showing 1,729 reviews on Google only. Show every review
5/5
GoogleFrosts Wheathampstead and Marshalswick were instrumental in getting my flat sold recently.All staff were helpful but Trudie ( as previously when I purchased) went far above and beyond to secure this difficult sale and I recommend her highly .She is a huge asset to Frosts, personable, hardworking and supportive, thanks Trudie
Thank you Jenny for your five star review, we will be sure to pass on your comments to Trudie and the team
5/5
GoogleI’ve just moved into my new flat with Frosts, Ben has been awesome helping me sort out some little niggles. Thank you!
5/5
GoogleWe recently purchased a property through Frosts and needed to complete ahead of the April tax hike. The success of our purchase was largely down to the amazing support from Rochelle. She helped keep us informed, navigate various challenges as they came up and pushed the seller's solicitors as hard as she could to help us get the sale across the line. Highly recommend Rochelle and her work alongside the rest of the sales team.
5/5
GoogleWe recently rented a property through Frost's, via Darcie in Lettings. She has been very helpful all through the process. Communicative, responsive and just all round a nice agent to deal with. She has great humour and warm mannerism, so a real pleasure from the viewing to offer to getting us settled in. Frosts in general were a very proactive letting agent, sending us several properties within our criteria and booking our viewings close together for convenience. 100% recommend.
5/5
GoogleJust wanted to say thanks to Trudie. Trudie was wonderful lady helped us a lot.always chased our case.very happy with her.
Thank you for your five star review!
5/5
GoogleTrudy was very professional and helpful during the process of our purchase. Kept well informed throughout. We were very happy with the service.
Thank you Pia for your five star review!
5/5
GoogleTrudie at the Wheathampstead office was great!
Thank you Joss for your five star review!
5/5
GoogleTrudie and Jon have been so helpful with selling our house. Kept us informed every step of the way. Thank you
Thank you Julie for your review!
5/5
GoogleThank you Trudie, Tom and the team @ Frosts Marshalswick for all your help with the house buying process ! They are quick, helped accelerate the process and the completion was done in record time! Definitely recommended!
5/5
GoogleI just bought my first home with Frost’s and they have all been brilliant with me, especially Paul who is very friendly and super helpful!
Thank you Zoe for leaving a great five star review!
4/5
GoogleFrom the start of our buying process Louise was particularly friendly and helpful, then Trudie did a very good job trying to move things along in her role as progression agent. Both were very professional and I could not fault them for their efforts, level of communication and commitment. I have given 4 stars rather than 5 though for the overall experience because from the start I believed that the first property I tried to buy had been overvalued.
Thank you Lin for your five star review, we will be sure to pass on your comments to Trudie, Louise and the rest of the team.
5/5
GoogleFrost's provided a first class service in the sale of our property in Harpenden. This was especially appreciated since we live remote from the property and were unable to visit. Communication at all times and response to our enquiries were excellent.
Thank you Geoff for taking the time to leave us a five star review!
5/5
GoogleColin Guthrie Tenant; I'm writing bout Ben Harley the Property Manager for Frost's Estate Agents St Albans. Ben dealt with a complex plumbing issue in my apartment which meant liaising with the contractors and landlord. Ben is highly professional and capable. He has a focus on the key issues which demand immediate resolution. Despite the pressures inherent to his role Ben maintains an excellent customer focused. Thank You Ben.
Thank you Colin for your excellent review. I will pass your lovely comments on to Chloe, who I'm sure will be delighted.
5/5
GoogleI have recently bought a property through Frosts and have had wonderful experience, especially thanks to Rochelle's support. We encountered challenges dealing with solicitors and Rochelle ensured I remained informed as a first time buyer. I am certain the whole process would've taken a lot longer without her help, and it made the pain points a lot more manageable knowing I had someone friendly and knowledgeable in my corner! Every interaction I had with all team members was pleasant, timely and professional. I would be pleased to use Frost's again when I next needed.
5/5
Google5 stars all round I wish to say a massive thank you to Trudie who dealt with my sale for her outstanding service throughout my sale. She has been very understanding and kind throughout the whole process. Every time I emailed, called or popped in she was so very kind and helpful and had time to explain the processes. My sale was not an easy one, and Trudie dealt with all parties with such professionalism and kindness. Thank you Trudie for everything! I will raise a glass to you when I move in on Tuesday!
Hi Heather, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleDilligent and professional service and have no hesitation in using Frosts for my next property transaction
5/5
GoogleTrudie at Frost’s Wheathampstead is an excellent team member who does everything she can to help buyers and sellers.
Thank you Sally-Ann for taking the time to leave a five star review!
5/5
GoogleHave been very happy. Louise has kept me posted throughout the sale.
Hi Malcolm, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleTrudie’s care of us and informing us of what was going on was reassuring, an exceptional service. Thank you
Hi Linda, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleA long haul to get to completion, but Trudie kept me informed at all stages and advised both parties on how to progress
Hi Stephen, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleWe recently purchased our family home through Frost. Tom was extremely knowledgeable and supportive at every stage of buying process. Overall a great experience!
Hi Reisha, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleShaun was amazing throughout the house-buying process. He was always very transparent and great at updating us regularly. I would definitely recommend him!
Hi Michael, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.
5/5
GoogleI recently had the pleasure of working with [Rose) from [Frosts], and I couldn’t be happier with the experience. [Rose] was extremely knowledgeable, professional, and patient as we navigated the house renting process, she was awesome, she makes complex issues looks ordinary. She just too good to work with.
5/5
GoogleEmily made my experience smooth and stress-free. She was professional, approachable, and provided prompt advice throughout the process. Her enthusiasm and dedication were evident, and I am grateful for her support. Many thanks also to Sophie and Darcie who provided great support and guidance along the way. Great experience with Frosts.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 20222022 2 Highly Commended The Negotiator Awards 2022 winners
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Gold The Negotiator Awards 2018 winners
2016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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St Albans has the most, with 1,183 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.
