Trusted Agent profile
★★★★★
283 reviews across 2 offices and 2 platforms
Fraser and Co has two offices, all in London. Together they have 283 reviews on two platforms, rated 4.5 out of 5 overall.
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Fraser and Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotStay away from this
Stay away from this. I opened an account, upgraded to paid and only did one testlink to our own website (simply Web Hosting) - in the Middle of the night the account was cancelled for fraud URL and a promise to return the money which never happened.
We do not accept malware links on our website.
5/5
TrustpilotGreat Customer Support!
Did a mistake and deleted an Alias, customer support was very quick and helped me.Very useful service!
5/5
TrustpilotResponsive customer service
Signed up for a custom domain but it wasn't active. Emailed support and got a reply in 10 minutes, shortly after which my custom domain was validated and active. Very responsive customer service!
1/5
TrustpilotTry out
Its ok trying to get a great feel a this app
5/5
Trustpilotthis is excellent
this is excellent, the graphics, just superb
5/5
GoogleThe staff is friendly and helpfulPositiveResponsiveness, Quality, Professionalism
Thank you Maria :)
5/5
GoogleThis company is very professional, my agent Fabian was very help full through out my moving in he guided me step by step with every detail about the property.PositiveResponsiveness, Quality, Professionalism, Value
Hi Mohammed, Thank you so much for taking the time to write the review : ) We are pleased to hear you are happy with the service you received from Fabian. We will pass on your kind words to him, he will be thrilled. We wish you all the best in your new property. Best Wishes Fraser & Co Team
1/5
GoogleI was hoping to get a viewing for a lovely 1 bed in Nine Elms and all I can say is never heard from Gemma, the Letting Manager. Been told « oh no no the property will be let for sure by the evening as we have viewing from 5:30 to 6:30pm » I tried to arrange a viewing at 2:30pm which she confirmed and then emailed me saying slightly later and then ... not heard from her! Not even an apology. In this current market, all I can say is that this is clearly a poor customer service for tenants looking for a place to rent but also very poor service for the landlord. Although, office is in EC2 and property in SW11 ... probably the reason why she wasn’t bother to travel for viewing ...NegativeResponsiveness, Professionalism
Dear Mr Alves, Due to the current COVID situation we are having to make sure each apartment is vacant before we show our prospective tenants around. Gemma has been waiting for the tenant to confirm when she can leave the apartment, which I believe has changed on several occasions. Please accept our apologies for the delay but it has to be safe for all parties which I’m sure you’ll understand. Gemma is going to call you to give you a full update on the current situation. Thanks, Fraser & Co Team
4/5
TrustpilotPrompt Support Service
Prompt response to our queries regarding an issue with the API call. We were unable to figure out how to pass payload to the API but the support team helped us until we were successfully able to make that API call. Documentation could be improved and code samples should be provided for all major languages like java, python, php, node.js etc.The support services can be improved to schedule conference or support calls in which the subscriber can discuss vocally with a support person and solve issues faster.
4/5
GoogleRating only, no written review.
Thank you for the 4 stars! Best wishes, Fraser & Co Team
1/5
GoogleArranged a flat viewing over the phone but the estate agent never turned up.
Dear Joshua, I am so sorry to hear this happened. I have spoken to the negotiator directly and they will be in contact with you shortly. Kind regards, Fraser & Co Team
1/5
GoogleHorrible renting experience. Agents were disrespectful, rude, and blatantly out to squeeze us out of every cent.NegativeQuality, Professionalism, Value
Thank you for your review. I’m sorry to hear you had such a frustrating experience. We would really appreciate if you could email our complaints email (complaints@fraser.uk.com) detailing the issues you experienced so we can come to positive conclusion for both parties.
1/5
GoogleHorrible rental experience. Agents were unhelpful and totally disrespectful. Would avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Hi Alex, We are sorry that you feel that you had a bad experience. We have checked our records and can see that you vacated the property in 2019 and no complaints were made to us during your tenancy. We would however be happy to look into this further for you, and therefore ask that you send us an email on, complaints@fraser.uk.com. Kind regards, Fraser & Co Team
4/5
GoogleIt was overall a good experience and Gemma found the apartment of my dreams :)PositiveQuality
Hi Dami, Thank you so much for the 4 stars! We are so pleased your found your dream apartment with Fraser & Co. We will pass on your positive feedback to Gemma. Best wishes, Fraser & Co Team
2/5
GoogleThey were very responsive before letting us the property, but once we made the reservation fee, they ignore you. During the tenancy, they only care about the landlords and ask you for money for everything without cause and explanation.
5/5
GoogleI recently had a viewing with an agent called Fabian. He was extremely helpful and responsive. He had my offer accepted and all my requirements negotiated. Overall i am very pleased with the service Fabian provided. I have now happily moved into the property he first showed me.PositiveProfessionalism
Hi Tian, Thank you so much for taking the time to write the review : ) We are pleased to hear you are happy with the service you received from Fabian. We will pass on your kind words to him, he will be thrilled. We wish you all the best in your new property. Best Wishes Fraser & Co Team
1/5
GoogleI rented a flat for two consecutive years with Fraser & Co. The staff is incredibly unprofessional, not to be trusted and at times blatantly unfriendly. Renting through Frasier was a real disappointment from start to finish and a huge energy draining endeavour. I would highly recommend avoiding this agency if possible.
Thank you for letting us know about this. Your feedback helps us get better. Please can you email our complaints email (complaints@fraser.uk.com) detailing your issue and we hope to resolve it promptly and accurately.
5/5
GoogleFraser & Co have been great, the lettings agent Gemma was super helpful and communicative, showed us loads of flats that weren’t quite right and then found the absolute perfect flat for us. Gemma worked to align our expectations with the landlord’s which meant we could move forward. The property manager Martha had since also been very helpful since we moved in. Highly recommend Fraser & Co. - great experience :)
Hi Pawo, Thank you so much for taking the time to send this! We’re so happy that you had a great experience with us and especially with Gemma & Martha. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Best Wishes, Fraser & Co Team
5/5
TrustpilotGreat Customer Support!
Very helpful customer support and a robust and easy to use website.
4/5
TrustpilotFast solving
The support team was really fast at fixing my problems. The website itself still needs some work but a great support team.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars :) Best Wishes, Fraser & Co Team
1/5
GoogleAbsolutely unprofessional. If any repairs are needed they'll bend over backwards not to send over a repairman/contractor. There have been loose tiles under the kitchen sink in the flat I'm currently renting and these haven't been fixed since move-in. They're great at taking your money and disappearing. Although I loved living in the area I'm in and the flat itself, I advise you to avoid them like the plague and rent from a more professional company.
Dear Mr Cakaniski, Please accept our sincerest apologies for the negative experience you have had with Fraser & Co thus far. If you could, please can you send our complaints team an email detailing all the issues you have/ are experiencing and who you have dealt with at Frasers (complaints@fraser.uk.com). I will make sure that this issue is escalated once we receive the email and personally make sure that all the issues you are experiencing are sorted out. Again, please except our sincerest apologies. Kind regards, Fraser & Co Team
5/5
TrustpilotFairly quick to respond to my problem
Fairly quick to respond to my problem, thanks cutt.ly!!!!
5/5
TrustpilotPerfect
Since I have known cutt.ly I have not used another service to shorten urls.With the free plan, it already gives me everything I need. I don't want to imagine paying!Their technical support, second to none. Response and solution in less than 4 hours.It is a pleasure ...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (47 Great Eastern Street) has the most, with 254 reviews rated 4.5 out of 5, followed by London (571) with 29.
The two Fraser and Co offices, by town:
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