Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a viewing scheduled with Adeel for an apartment near London Eye. He was very courteous and arrived on time for the appointment. During the viewing, he answered all questions patiently and did not rush through the viewing. The viewing experience was excellent.
Kuljeet · 14 February 2024 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Kuljeet, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
TrustpilotExcellent experience with Danielle!
Our experience with Danielle as our property manager has been excellent. She goes above and beyond to resolve any issues we have, always keeping us informed along the way. Her dedication to ensuring we feel supported as tenants truly sets her apart. She's the best!
Sarah · 8 February 2024 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlotte was very attentive and…
Charlotte was very attentive and helpful along my rental journey. Would definitely recommend!
Jake · 7 February 2024 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Jake, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Terry · 29 January 2024 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Terry, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBujar at Frank Harris found a perfect property for me when I was relocating to London. Highly responsive and really went the extra mile to find a property matching my needs.
Erik · 29 January 2024 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Erik, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Bloomsbury office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI would like to share my experience with Frank Harris & Co Bloomsbury branch. It was amazing dealing with them especially George letting consultant went out of the way to help me with my matter. Highly recommended and well professional property agents. They will never let anyone down to get things done. 👍 …
Muhammad · 29 January 2024 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Muhammad, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.
★★★★★ 5/5
GoogleI had the pleasure to ask assistance to Frank Harris & Co. Bloomsbury to find a property to let and I have been very grateful for their assistance. George was great in listening to my needs and trying finding the perfect fit for me. Totally recommended!
Alessandro · 29 January 2024 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Alessandro, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George and the team. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleWe have used Frank Harris Bloomsbury letting agent twice and have had excellent service. The manager Alex, consultant Bujar, and George Thornton are brilliant. They are professional and accommodating. Most importantly, they have managed to find good tenants on both occasions within a very short period. I would strongly recommend their service.
Geetanjali · 29 January 2024 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Geetanjali, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 1/5
TrustpilotToo many issues to possibly contain in…
Too many issues to possibly contain in a comment. Flat was dirty and uncleaned, despite promises. The ceiling is cracking and leaking despite 2 months of notice to the agency to repair. The flat was covered in broken glass, mould, and dust. The agency never replies to emails, changes agents every 3 days, and lead us on for months promising to fulfil their end of the contract. Avoid at all costs. A bunch of lying snakes with zero interest in doing their job. Considering forwarding complaints directly to the landlord. Frank Harris has truly given us the most nightmarish experience.
Saxpunch · 28 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear Saxpunch, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@frankharris.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleRomario is a great agent, I had good experience visiting a flat at the King's Cross area. Highly recommended
Ali · 11 January 2024 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
Dear Ali, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe met with Romario who was extremely helpful and showed a variety of properties within our specifications. He also was happy to answer our many questions.
Bel · 11 January 2024 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
Dear Bel,Thank you for your kind comments regarding Romario and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 2/5
GoogleIt was a half-service experience. Everything was good before we pay. All the problems that we had after, they didn't care. They can call us 3 times a day when they need to get paid. But when we need their help, we call 3 times a week and keep waiting for weeks.
Eggi · 11 January 2024 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGeorge T was really helpful in my search - I found him to be very responsive and honest, giving me greater comfort in the advice I was given and generally gave a better level of service! I would certainly recommend to anyone
Vyoma · 11 January 2024 · Frank Harris & Co. Camden
Agent replied · 10 January 2025
Dear Vyoma, Thank you for taking the time to leave a wonderful 5 star Google review. George will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAdeel and Evie was a great , very polite and helpful with the viewing
Konstantinos · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Konstantinos, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great viewing with Alfie - knowledgeable and explained everything really well
Nachi · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Nachi, Thank you for your review, and mentioning your experience with Alfie in our Southbank office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJust finished a house viewing organised by Alfie. Very friendly, punctual and informative about the house and the area. Would definitely recommend
Muhammad · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Muhammad, Thank you for taking the time to leave a lovely review regarding Alfie. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe received quick and professional service from Alfie, who helped us arrange a viewing on very short notice.
Christopher · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Christopher, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had an easy viewing with Adeel today. He was informative and helped me find an apartment that met all my requirements :) Thanks Adeel!
Varsha · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Varsha Seshadri, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGot shown around a property in Waterloo by Alfie, was extremely friendly and helpful demonstrating genuine interest in getting us a property that best suited our needs, couldn’t fault his approach and manner.
Petrus · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Petrus, Thank you for your kind comments regarding the Southbank team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAdeel and Alfie were very helpful to me in my search for a new flat. Responsive, personable, and knowledgable -- it was a very pleasant search and I felt supported and listened to during the process. Thanks guys!
Michael · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Micheal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI don't know why we didn't go to Frank Harris earlier, because they have been nothing but absolutely outstanding.
A little background, we've had come across very terrible timing in selling our property, first brexit, then ESW then covid. Throughout we've been to various agents in the area, and there were a few agents that were great too but unfortunately the sell fell through due to numerous reasons. Towards April-May 2022 we were then signed on with Frank Harris. Given it's history, time on the market, it's not the easiest property to sell.
They not only got us the offer, but Richard and Joel have both been so incredibly helpful, done beyond what their role should have to make sure the process went as smoothly and quickly as possible. We all know the process isn't always easiest or most straightforward, but they went above and beyond to make this happen for us, and we can't be more thankful and would definitely recommend them.
Gigi · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Gigi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleToday I was shown a property by Adeel who was extremely professional, polite and knowledgable. He made the process very stress free and was able to answer all of my questions and it was all done very efficiently and promptly. His colleague Alfie was also there and to help with viewing the property and he too was very profesional and knowledgable. Thank you very much to you both!
Sophia · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Sophia Wang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great first time buyer experience with Richard - he was highly professional, friendly and very proactive in driving the process forward particularly towards the end when we had some delays with our solicitor. Communication was great too. Thank you!
Annie · 9 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 8 January 2025
Dear Annie, It’s great to hear that you have had a brilliant experience with our Southbank office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotNIGHTMARE
I encountered a nightmare afternoon with Frank and Harris Barbican branch. The gentleman who I dont know the name appears to be extremely impolite. They have a weird policy that ask tenants to provide card details and CVV before they can call landlords to discuss offers. I understand this. but at that time I only knew for first time and I wanted to ask for explanations, the only thing I got is "up to you to do this, we have plenty of candidates who can rent this property" and their bull-s**t "we serve only the landlords not you". It can be true but how idiot to say this out :) Really wish I can have that guy's name.
RZ · 5 January 2024 · Frank Harris & Co. Lambeth
Agent replied · 23 October 2024
Dear RZ, I am sorry to read your 1* review. Thank you for supplying further information for us to locate you on our database. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah Tranter, Customer Relations Team
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