Trusted Agent profile
★★★★★
959 reviews across 3 offices and 3 platforms
Frank Harris & Co. has three offices, in Lambeth, Camden and London. Together they have 959 reviews on three platforms, rated 4.6 out of 5 overall.
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Frank Harris & Co.'s three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleZack is very nice and supportive. The flat we had viewed has a good viewing. The gym and swimming pool hightlights the apartment
Dear Xiaoxiao, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWorking with Evie was a pleasure! She was communicative, quick to respond, and always happy to answer our questions. Her expertise and follow-up were exceptional. Highly recommend!
Dear Boris, It’s great to hear that you have had a brilliant experience with our Southbank & Waterloo office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience with Frank Harris & Co Shouthbank & Waterloo has been exceptional from start to finish. Adeel and Daniel are incredibly knowledgeable about the market and they helped me find the perfect home that met all my needs. Their professionalism and attention to detail throughout the process made me feel confident and supported. I highly recommend Adeel and Daniel to anyone looking for top-notch service.
Dear Edina, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Southbank and Waterloo office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleZak Purssord was so helpful in helping us look for an apartment to rent. Everyone in the agency was very kind and considerate! Definitely worth checking out if you’re looking to buy or rent a property in London
Dear Belinda, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe recently had the pleasure of working with Adeel and Zak as our realtors while viewing an apartment. Their professionalism and dedication were evident from the moment we met them. They both did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the communal area and surrounding neighborhood. Both were incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend them to anyone in search of a reliable and attentive realtor. Thank you, Adeel and Zak, for your exceptional service!
Dear AJ, We really appreciate you taking the time to leave such lovely comments about Adeel and Zak. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Smaranda, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@frankharris.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Lunanisfull, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSeif was so kind in providing me a cup of tea as I waited to be provided with property options! Very helpful team
Dear Aya, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWas recommended here by a friend, and met a gentleman named Seif. He was very kind in helping me on advice for Sales and Lettings. Very knowledgeable lad.
Dear Kwayy, Thank you for your kind comments regarding Seif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThe service provided was very professional and knowledgeable, Holly was really helpful throughout the process of finding a place for me to rent, and responded to all my queries promptly. Overall a brilliant experience.
Dear Luke, Thank you for your kind comments regarding Holly and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGeorge was very flexible, informative and quick responsive (without being pushy :). I would definitely contact him again if I need an estate agent.
Dear Carola, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience with the estate agency was terrific.Especially one of the employers Seif, he spoke with such kindness and helped me navigate myself around London giving me directions as it was my first time in the country.Would really recommended to give it a look if interested in property very nice and polite people.
Dear Anass, Thank you for your kind comments regarding Seif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
1/5
GoogleI helped my partner moved in to her new flat. The flat is very nice but the people in charge to manage it do a horrible job. The moment we entered the main door we were surprised and disappointed. It is not our first time dealing with letting agencies nor moving places. Because of previous experiences we were shocked to find out the nastiness of the new flat. You see right away the floor dirty in the hallway. You enter into the bedroom to realize the wall has a crack likely due to moisture. You open the wardrobe and a hinge is completely detached. Making the light sensor remain active at all times. The blinds in the bedroom and living room can’t be opened since they also require to be fixed. You move along till you reach the bathroom. Everything seems fine until you find the most disgusting toilet brush. All previous agencies I have dealt with gift a new toilet brush. This agency prefers to offer filthy touch from their part. After getting rid of the contaminated toilet brush, you walk to the kitchen where everything seems to be clean and working. You open the dishwasher and it’s dirty, you guessed it right. Not surprisingly, it also doesn’t work. What about the sink? The faucet is as dirty as the streets in Paris. But for the final act, the whole terrace is dirty and begging for maintenance. It hasn’t been cleaned for so long that you can see the leafs are decomposing and the tree is dead, Half of the lights do not turn on, the wood part of floor is breaking down along with the paint count on top. The former paint coat contributes to the dirty mess. Oh but they did clean the flat. At least, that’s what they claim. According to them, the floor is a result to the maintenance team. Ironically, a lot of things require maintenance here. Perhaps, they cleaned and maintained the wrong flat.
Dear Diego, I am sorry to read your 1* review comments. I understand the Director of the office has been in touch with your partner in relation to this. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe have started renting our first property together through Frank Harris and every part of the journey was incredibly smooth. The agents, especially Holly, were all so friendly and highly accommodating. They kept in regular and frequent contact with us throughout the entire process, even when helping us look for properties initially. If you’re looking for a great estate agents in London you’ve found the right place! Thank you Holly and Team! - Emma & Sam
Dear E S, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWas very happy with Adeel Zain’s service. He was professional, on time and gave a detailed tour of the property answering all questions adequately.
Dear N Als, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Adeel. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAdeel was very pleasant and knowledgeable when showing me the flat. Very well done. Keep up the great work!
Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAdeel gave a comprehensive viewing of a property, very knowledgable about the flat and the area and great people skills when dealing with current and prospective tenants alike
Dear Will, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI went through the paperwork with incredible professionalism and patience, I received clear and quick answers from Adeel, who helped the process. we managed to get a new home in a few days, thanks to the help of the Frank Harris & Co. office
Dear Benjámin, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
1/5
GoogleFrank Harris & Co. Southbank & Waterloo does everything for the landlord and nothing for the tenant. They are very responsive while they are trying to get your money (sign the lease) and not responsive when there is issues with your property. The worst person that I had to deal with was Craig Newman. He would talk condescending to me on the phone whenever I had to get something fixed. When we moved in to our flat in London rented to us by Frank Harris, there were many issues: 1) There were things left in the property from the previous tenant that we had to throw away on our own. (like a large dead tree on the balcony) 2) Lightbulbs not working that we had to replace (5 of them) 3) toilet basin dangerously cracked. 4) Shower drain not working properly and the shower knobs were hard/if not impossible to turn. 5) We were never given a key to open the electricity meter cabinet and we had to purchase it on our own. 6) We were not given the code to the trash and recycling area. 7) The intercom in the flat was not working when we moved in. 8) There was paint splatter all over the ground. I was told by Nicole Pretorius that all of these issues would be fixed promptly because they should have been resolved before we arrived. Especially because there was a few months between the time the last tenant moved out and we moved in. No one ever came and the issues never got resolved by Nicole. I was able to slowly get some of them resolved after calling about 20 different times and nagging different people at Frank Harris. Danielle Longmuir is the only competent person that works at Frank Harris and she was able to resolve a few things for me. A great example of how they treat you at Frank Harris & Co. Southbank & Waterloo was when we moved in. The knobs on the shower were hard to turn and we could only get hot water out of the shower. The Frank Harris agent said to me, "This better not be a user error because it is going to cost money to send someone out and this will be a bad way to start your tenancy." This is how the relationship went with Frank Harris throughout the tenancy. They always acted as if they did not believe me. Another example was when one of the two showers in the flat would not drain. It took three+ months to get anyone to look at it and the Frank Harris Agent required that I send them a video of the shower becuase he did not believe me. There are many more issues and instances that I could talk about but these are just a few. Update for Frank Harris: you can’t find me in your system because I got married and took my partners last name. There is no need to contact me. I just hope that you fix these major problems for future tenants.
Dear Kelly, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have no hesitation in recommending Frank Harris as a managing agent. They have looked after the rental of my property in County Hall for the past twenty years and it’s quite a unique achievement for an owner to have no complaints whatsoever.
Dear Kevin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI've had a very positive experience looking for a flat with my partner. Freddie was incredibly helpful, patient and responsive in answering all of our queries. Excellent service!
Dear Fran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotFreddie Papworth of Frank Harris has…
Freddie Papworth of Frank Harris has gone the extra mile in his work to both secure a tenancy for us but also responding to issues both outside his responsibility and hours. Very professional.
Dear John, Thank you for taking the time to leave a wonderful 5* review. Freddie will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
Google5 stars for George Thornton. What a lovely, friendly and helpful Lettings Agent he is. He understands what's important, good attention to detail, great service all round. Would not hesitate to recommend him.
Dear Alexandra, We really appreciate you taking the time to leave such lovely comments about George. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotFrank Harris
Daniel was really helpful with getting our maintenance issue sorted and very responsive which was really appreciated!
Dear Maria, Thank you for your lovely words and for leaving a review. Kind regards, Sarah, Customer Relations Team
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