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1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
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Folio's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleI have rented with Folio in one of their Harrow properties and lived there for almost 2 years. The property as such is nice, secure and spacious. The property management team (Cindy), Rori, Finance team and the others are professional and very helpful.
5/5
GoogleWould like to give a Big Shout to Adam & Catherine. My experince with both have been to the TOP most service Specially when i called for my Son & his Girlfriend to upgrage from a 1 bedroom which he was already with Folio amazing company to deal with.. a phone call to Adam & Catherine re: asking for 2 bedroom flat on which Adam mentioned there was one comming up very soon Adam & Catherine did the most wonderful think and prossed and manage to secure the 2 bedroom flat with very ease and above all the speed in which my Son & and his girlfiend are now living with happiness. My sincere thank you to both Adam & Catherine you two are a great asset to your company Folio... Wishing you both a great sucess in the future Me and my Mrs and not forgetting my Son and his girlfriend could not thank you both enough. Thanks Manish.
5/5
GoogleI had a really great experience with Folio. Hussain Kothia was very patient with me, when I couldn't make up my mind about what flat I preferred and move in date. He was very professional and helpful through the process and responds to emails even after I moved in. The process was very easy and would recommend for letting.
Good Afternoon, Thanks for leaving this review on Google. We love hearing that our Lettings Staff are providing a great service! Folio Marketing Team.
5/5
GoogleSolely down to the brilliance of CHARLIE MORETON we were able to find and secure an apartment in less than one week from viewing at Fresh Wharf. Charlie's USP is that he keeps you fully updated during the process and answers every message/enquiry and doesn't keep you waiting. He is professional and very approachable. You never feel like you are hassling him even though you are with all our questions! He was quite simply Wonderful and his support and guidance was so important during what was a stressful time for us. He applies himself to his role and his clients with the highest integrity. His is an Ambassador to Folio and we wish him every success in his career.
1/5
GoogleVery bad agency, every agent gives us different informations, we emailed them many times as well as call them regarding the flat we were interested in and they asked us to wait. After few days without them getting back to us we called again and found out that flat has been taken in the meantime. No one took into account that we were the first interested in and didn't even bother with informing us that they gave the flat to somebody else.
5/5
GoogleAmazing experience with Folio! Iβve had horrible experiences with previous agents in London so I was not hopeful, however everything has run smoothly. If I was unsure about anything all my emails were answered promptly by Karolina who also showed me the property. Thank you so much
5/5
GoogleCharlie was very helpful when guiding us through the housing and agreement process. He ensured it went smooth and fast all whilst being very friendly and kind. He helped make the whole stress of finding a house and moving in very smooth!
5/5
GoogleWe had Karolina Madrzecka as our lettings negotiator and she was very helpful and understanding throughout. She kept in contact throughout the whole process, answered any questions that we had and and promptly resolved any issues we faced.
5/5
GoogleFolio has been sooo easy to rent with and flexible with contract lengths as well as move in dates. Nabil helped me out and was there every step of the process to answer any questions I had. The whole process was super easy because of him so I really appreciate it!
5/5
GoogleBeing a first time renter can be really hard (especially in London), Karolina made it feel so easy!! She was there right from the beginning right until the end. All my questions was answered even out of office times she went out her way to help, so thank you! Would definitely recommend! ππ β¦
2/5
GoogleI did have a really good experience at a flat in East London, I have been in the flat for 3 years with no issues however over the past month there has been building works outside my flat which has caused rats, they have had pest control in but now the building just smells like dead rats and it is extremely unpleasant and Folio have done nothing to help and very little communication to update residents. Its really disgusting going back to my flat smelling dead rats and definitely not what I expect for the money I pay - they have refused any deduction of rent or compensation for this, so unfortunately would not recommend this at all.
1/5
GoogleI think they are only here to take our holding deposit rather than arranging an agreement. They won't response back properly on our queries. They only depending on the goodlord feedback (it is a worst thing) on reference check and simply cancelling our tenancy application and taking our holding deposit amount. They have a good idea to make money simply.
5/5
GoogleI had an amazing experience with Folio and dealing with Adam was like having a friend who is looking after you. Thank you to his professionalism, hard work and care I received my contract and moved in in less than 1 month. Thank you!
1/5
GoogleBelow are just a FEW (there were many more) of the issues I had: 1. There was a break in during September, the 2 main doors that required a fob for entrance had been broken and a fob was no longer needed. The post boxes were also broken into. 2 MONTHS LATER (after numerous emails) - the doors are STILL not fixed and people can still access my post. 2. I pay for a parking space, the first 4 months living at the property my space was always occupied. I asked Folio multiple times to fix this issue as I was having to park in a disabled space a floor down. Even though I could not park in my space for 4 months they provided no compensation. Once I did finally park in my space they had hired a private car park management who then gave me a ticket as Folio had not provided my parking permit to me in time. Folio then did nothing to help me out of that ticket. 3. Any email sent to my building manager took 2 weeks for her to reply to. Anytime I called the number provided it went straight to voicemail. 4. Rednall & Rittner (Building owners) send out emails regarding important building updates. Over the last year I have asked Folio to add me to the mailing list - I am still not on it. 5. They sent me final notices claiming I had not paid my deposit (after I had moved into the property). After numerous back and forth emails turns out Folio put the wrong amount on the original payment link.
5/5
GoogleI would like to thank Adam Prince (Bushey) for his support and assistance in finding an apartment. A professional in his field, who patiently answered all our questions, was as much as possible in touch and provided support. I recommend this company and recommend it to my friends who are looking for an apartment.
5/5
GoogleGreat community and nice apartment. - Easy commute Good location: 5-10 min walk to North Acton or Willesden Junction station - Excellent management/support team Cindy Anderson is my property manager (I lived in Waldegrave Point). She always responses promptly to any repair/complain issue once raised, communicates in efficient and effective manner, and takes care every aspect of the things: definitely a 5-star manager! On the other side There is construction work going on around the site during the daytime.
5/5
GoogleBooked the flat with Agent (Raidah) and it was a wonderful experience. She was very responsive and was able to understand our situation very well. Was always available via call or message. Best experience with an agent since the time I moved to London. We met the property manager (Mark Hanley), raised the issues and he was able to turn them around quiet quickly. Thanks, Puneet
Hi Puneet, Thanks for sharing your experience by leaving this review and for giving your kind words. Folio Marketing Team.
5/5
GoogleIt was a pleasure to work with Karolina Madrzecka, Lettings Negotiator. She took care of us and treated us like a family members not just clients. Our case was not easy but she helped us to find decision to rent a property that we dreamed of. Always in touch and helpful even after business hours. Great respect and recommendations.
3/5
GoogleOverall apartment is very great. However, property management team are pants. Vikki the property manager never replies to emails. She never picks up her calls, the concierge never has a clue of how to contact property management.
1/5
GoogleIf I could give 0 stars I would starting by the people that are in charge of booking a viewing I was denied that and was sent a video from the actual tenant because the agent was to unbothered to book a viewing. I still accept it and payed my rent in advance. My moving in date was on 7 I had no one showing anything around the flat (baring in mind that my never got the chance to see the flat because there was never a time that could fit the agent). I arrive at the place and it smells there dog hair everywhere in the house the mattress was also dirty with stain and holes. I immediately emailed Vikki the person is in charge of it and explained the situation and also attached some pictures as prove. I paid almost 9,000 for a place where I could even spend the night. I had no response or anyone calling me back until I started to call on Monday (10/10/22) to speak with Vikki (when I finally managed to get a call back from her, after calling the office and other people ) she was extremely rude and was not willing to help or even understand my frustration, she lied saying that will call me back and she didnβt and she also did not respond to any of my following calls through out the all day. I had to then call Hussain to try and sort it out but he said only her was able to sort my situation and even though I contacted since I enter the flat on Friday the (07/08/22) and called Monday (10/10/22) no one made any attempt to sort out my situation or even give me a phone call to update me on anything. I have to stay at friends even though I have my rent paid for 6 months but Iβm unable to sleep in the mattress and the sofa e way to small for an adult to be able to sleep on it. If I knew this was the service I was going to receive I would never had put so much money on it.
5/5
GoogleHad dealings with Sharon Taylor from Folio, she was absolutely brilliant, she was very friendly and easy to communicate with. I enjoyed the time i lived there, the property was nice and clean with an absolutely gorgeous view of Stafford Westfield and Olympic park. I have no regret living there and dealing with the Sharon and the team.
5/5
GoogleOur experience was top notch, we felt like valued customers the entire time and our lettings negotiator was super friendly and helpful. I thought renting through an agency would be impersonal and cold, but Charlie Morton made the whole thing a breeze and proved me wrong, give the man a promotion.
5/5
GoogleI recently just moved in two bed flat with my friend after frantically searching for months since December. I was grateful to have Charlie he was super helpful all the way through and answered any questions I had. After dealing with other property managers from other agencies, having someone like Charlie was like a breath of fresh air
5/5
GoogleI rented my first apartment with Folio and I have to thank Adam for all the patience he had and all the help during the process. I love the fact that they are a pet-friendly agency because that's really rare in London. I recommend Folio to anyone who's looking to rent in the UK.
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London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
