Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 25 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleBrilliant Estate Agents. They were so helpful and attentive throughout the process of finding a new property.
Katie · 9 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Katie, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleA very good experience with personal attention. Thank you.
Akhilesh · 9 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Akhilesh, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleChristian and the team were a professional pleasure to deal with, and really made a (quite rushed) rental process work very smoothly for us, despite us putting them under pressure with our holiday timelines
Craig · 8 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Craig, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was absolutely fantastic at Fletchers Brook Green. We had a brilliant and smooth experience during our application process and initiating our tenancy. Every question I had (which was a lot), Joshua was able to answer, always easy to get hold of and happy to help, even it was the 3rd time speaking to me in a day! I'm incredibly grateful to Joshua for his support in finding us a fabulous home and helping us move in with no stress at all. Thank you Fletchers and Joshua!
Harriet · 10 January 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Harriet, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 11 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki was super helpful, she really helped suggest locations based on what I was looking for.
Irfan · 4 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Irfan, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe found our flat through Fletchers, we are very happy. Joshua is amazing! Thanks to all the team!
Sekkat · 3 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Sekkat, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki has been great to work with. From the intial phone call to signing of the tenancy she has provided a professional service and looked after our needs. Thank you.
Gurpreet · 2 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Gurpreet, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI found my first flat in London through Fletchers. Joshua and other agents are very helpful and response to my request quickly. Thank you very much for the help. I recommend it.
Bing-Yin · 2 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Bing, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe staff at Flertchers Book Green have been amazing to us, especially Nikky and Christian. Very professional and lovely as well!
Sofía · 18 November 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Sofia, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleReally good service, so helpful.
Nagore · 1 November 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Nagore, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat service, Joshua was really helpful and polite! would recommend :)
Harriet · 1 November 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Harriet, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe are very happy with the agency Fletchers and its agents, especially with Nikki and Christian. Both worried about offering us what we were looking for and helped us at all times.
Thank you very much for everything guys!
Jessica · 25 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Jessica, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Fletchers. Joshua was extremely helpful with constant communication and viewings.
Zarah · 24 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Zara, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFletchers Brook Green Estate Agents made looking for a flat the easiest process. Joshua was particularly great. He really took the time to make sure we found what we were looking for and took care of the whole process like the expert that he is. He was patient and sensible regarding our concerns. I have nothing but good comments regarding his work.
Maria · 17 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Maria, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service, Joshua was super helpful with us! He helped us through all the process, he was patient and answered all the doubts we had in order to feel confident about our decision.
Daniela · 17 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service! Joshua has been extremely helpful and efficient, and has always been approachable, patient and available. I am really happy with his service and the service in general provided by the Fletchers Brook Green branch. 5 stars to the best agents in London, would definitely recommend!
Regina · 10 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Regina, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMoved into a new place courtesy Joshua Winton, who has been very supportive and patient with us throughout the laborious process of renting a flat - thank you for always picking up the phone and offering us guidance Joshua!
Pall · 3 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Pall, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe branch manager, Christian Pengelly, was a pleasure to deal with. Always friendly and helpful. He valued the property correctly which meant I found tenants very quickly and their vetting service meant that I had wonderful tenants who kept the property in excellent condition. His service was second to none and I would have not hesitate to use Fletchers again. Thank you Christian!
Christina · 1 October 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Christina, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleIt will be better if the agent can be more careful when doing the paperwork. But anyway, it is a great experience in the renting process, Anthony and his colleague Christian always response fast and sort out problems for me.
Sigrid · 13 August 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Sigrid, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have had a pleasure to.work.with Joshua, although the property that we finally put an offer was not with him, but by far he has been the most professional and friendly of the consultants we have met.
He has always given our space to think, and when other agents would leave the following up, Joshua always made sure to catchup and see where we are at.
Umang · 31 July 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Umang, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team at Brook Green were Fast, super professional, listened to my needs and came up with solutions within 48 hours. Joshua was not only incredibly helpful but also patient. My experience of working with the team at Brook Green was fantastic and I would recommend them 100% Thank you to Christian and Joshua.
JAC · 31 July 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Joel, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
Google5 stars service especially to letting agent Christian Pengelly! Efficient in giving market overview & clients resolve. He has been a great help in letting out my flat whilst I was overseas and pregnant with twins! Made the whole process stress free for me. Couldn’t recommend him more!
Shannon · 31 July 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Shannon, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
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