Eccleston Homes estate agents in Rainford, Bolton and Warrington

Hello NafeesaWe hope that you had a lovely weekend.Thank you so much for your recent 5* review and for taking the time to provide us with such great feedback. I know that this will be really appreciated by Dawn and Martin.We understand that there's lots to do when you're buying and selling your home and whilst everyone's circumstances are different, we do try and tailor our approach to suit you where possible and we certainly hope that we can continue to impress you.We look forward to welcoming you into your new Eccleston Home.RegardsEccleston Homes

Good Morning KateWe hope that you're well.Thank you for taking the time to leave your recent review and your complimentary comments that you have made regarding the service you received from Chris and Marcus and the properties that you've viewed. We really do appreciate it.We'll pass your comments on, which we know will be gratefully received and we look forward to seeing you again in the future.RegardsEccleston Homes

Hello AbbyWe hope that you're having a good week.Abby, thank you so much for your super awesome 5* review and for taking the time to say such lovely things.It really did make for great reading when we received this and I know that Chris is so pleased with your comments, and that she was able to work closely with you on your new home purchase, and make such a difference.Thanks again and we wish you both the best of luck in your new home.RegardsEccleston Homes

Thank You Liz ******************Hello LizWe hope that you're well.Thank you for your recent review and your kind comments regarding your visit to our sales centre and your experience with our Sales Consultant Dawn.We'll certainly pass these comments on.We can see on the system that Dawn has responded quickly to you regarding your initial enquiry and in confirming your appointment, with both a telephone and email follow up, once you had completed your viewing. The sales centre is closed on Tuesday and Wednesday, so we apologise for the delay in a response, but we can see that Dawn has called you in response to your email and we hope that she has been able to fully answer any questions you had.Hopefully you could now illuminate that fifth star :)Have a good weekend.RegardsEccleston Homes

Hello AdeleThank you for your recent review.We’re disappointed that you feel that our service has not been delivered to our usual high standards, as we always aim for 5*All plot specific incentives are clearly advertised and these appear on the plot listing on the microsite on our website, the physical price list and the price list was included with our Viewing Confirmation email, which was sent to you dated 16 June 2022.Part Exchange was not listed and is not being offered on any plot currently.We have now discussed the point that you have raised, with our Sales Consultant Dawn and she has stated that she did inform you several times that Part Exchange was not on offer, and it appears that you insisted that she ask the question anyway.We failed in that, prior to Dawn finishing for annual leave, she forgot to communicate this question in her handover to another colleague and so this was missed.Therefore, we apologise for not coming back to you, to tell you what we’d already told you.RegardsEccleston Homes

Hello HelenaWe hope that you're well.Thank you for your recent review. We're pleased that our Sales Consultant was able to deal with your enquiry to your satisfaction.Kind RegardsEccleston Homes

Thank you for your recent review. We’re disappointed that you feel that our service has not been delivered to our usual high standards and that you feel that you have been treated unfairly by our Sales Consultant. We have investigated the points that you have raised and following our telephone call to you today, we would respond as follows. We have been in contact with you now for over 12 months and we can see from our system that you have received around 30 emails, regarding various sales releases, events, notifications, and appointments, along with around 10 follow up telephone calls. Our conversations with you will have also explained the reservation process and the documents and paperwork required. This information is also available on our website. All those communications are written, or conducted, in a polite, professional and courteous manner. On Friday 24 June 2022, we issued an email to our Garrett Manor mailing list at 16.32, advising the availability of our final home for sale at the development. The content of this email provided the house type, the price, links to our website and a link to our development pricelist. This mailout included an email to yourself. The email also requested that appointments were booked to view the show home. As you are aware, all customer visits to our developments are by appointment only and this is clearly advertised on our website, on site signage and in all communications with customers and purchasers. We have worked in this way for the last two years and since the beginning of the first Covid restrictions. Our customers prefer this personal appointment time and so we have elected to remain on an appointment only basis. Your original review stated that you had “immediately responded” to our mail out, but we can now see that your review has now been corrected to “19.57”. Our logs show that you emailed our sales centre at 19.57 and called at 19.48 and 19.49, stating that you would be at the development at 10.30 on Saturday morning to attend an appointment. Our sales centres close at 17.30 and so our Sales Consultant would have not have received your email, or known of your calls, until the next day. When you attended the development on Saturday morning, you were waiting on the car park when our Sales Consultant arrived. We understand that you were then informed of the need of an appointment and that there were appointments already booked for the plot you were interested in.You have stated in your review and during our telephone call that you feel that there is a bias towards some customers and that this is how you have been treated unfairly. However, our Sales Consultant was simply following our clear procedures for visits by appointment and that all customers who wish to reserve a property, must be in possession of the necessary correct and in date ID documents and Decision in Principle paperwork from a lender. The requirement for in date and correct ID documents and lender Decisions in Principle paperwork is a standard requirement across the new homes and estate agency sectors. The ID documentation is required under Anti Money Laundering regulations.The appointments that were already booked had already supplied us with these documents and had confirmed their intention to proceed with the reservation of the property.We believe that your documents were unavailable to you on your device. However, given the circumstances presented to our Sales Consultant and on the basis that the other interested parties may, (1) not attend the appointment, or (2) decide not to proceed with the purchase and, in an attempt to assist you, our Sales Consultant contacted a colleague on another development to see if they could assist. It was ultimately discovered that your documents were out of date and the lenders Decision in Principle was for an amount significantly less than the purchase price of the subject property. Our Sales Consultant advised that this paperwork would need to be updated and qualify for the correct purchase price.Given that you hadn’t made an appointment, our Sales Consultant hadn’t received your telephone calls, or received your email from the previous evening, she feels that she assisted you in the best way that she was able, given the commitment that had already been made to other customers.Unfortunately, timing is everything, and the property was reserved whilst you were dealing with the paperwork and our Sales Consultant had to advise you of this.We appreciate your disappointment, but our Sales Consultant feels she did what she could given the various circumstances at play.RegardsEccleston Homes

Good Evening Mr HayesThank you for your recent 5* review regarding your new Eccleston Home at Lords Fold and the service that you have received from the on site team, Yvonne, Ian and Steve.We're really pleased that you felt able to leave such a great review and the whole team really appreciate the time and effort that you have taken.We do always strive to provide an excellent service and we're happy to hear that this has been well received.We also appreciate your patience and understanding, in what has been, and continues to be a challenging time in the construction sector. Unfortunately, unprecedented demand, across the sector, and as you have mentioned, Covid and Brexit has lead to supply chain and labour issues. We are constantly looking for ways to work around these and mitigate any delays.We do understand that any delay is disappointing and again we appreciate your clear understanding. Thank you again for your great comments and we all wish you good luck in your new home.RegardsEccleston Homes

Hello MichaelThank you for your recent review. We've passed your positive comments on to the colleague that handled your enquiry.RegardsEccleston Homes

Good AfternoonThank you for your recent review and positive comments regarding the service you received.RegardsEccleston Homes

Hello Roy Thank you for taking the time to leave a review regarding the service that you received from our Sales Consultant, Martin. We'll be sure to pass these on.RegardsEccleston Homes

Good AfternoonThank you for your recent 5* review of the service you received.RegardsEccleston Homes

Good MorningThank you for your recent review. We'll pass your kind comments on to Christine.RegardsEccleston Homes

Hello CharlesThank you for your recent 5* review and for sharing your thoughts on your experience at our Holland House Farm development. We've passed on your comments to Louise, which we're sure she'll be very happy with.Have a lovely weekend.RegardsEccleston Homes

Hello Mr & Mrs FujahWe hope that you're keeping safe and well.Thank you for your recent review and for your kind comments regarding your new home and your experience with us and with Martin at the development.We're really pleased that you're enjoying your new home.RegardsEccleston Homes

Good AfternoonWe hope that you're staying well.Thank you for your recent review and your positive comments regarding your experiences with our Sales Consultant Dawn. Just what we like to hear.We've passed these on to Dawn, who we know will appreciate you taking the time to share your experience.RegardsEccleston Homes

Good AfternoonThank you for your recent 5* review and for taking the time to leave such comprehensive feedback.We've passed this on to both Amy and Tony and we're really pleased that you felt able to make such positive comments.We also appreciate and acknowledge your understanding and patience of the challenges that we've been facing for some time with regards to supply chain and labour issues, which have unfortunately resulted in some delays for both ourselves and therefore our purchasers. These delays are understandably frustrating for everyone involved and we do try to mitigate these where possible, to try and keep things on track.Thanks again and we hope that you continue to be happy in your new home.RegardsEccleston Homes

Good AfternoonThank you for your recent 5* review and for taking the time to leave such comprehensive feedback.We've passed this on to both Amy and Tony and we're really pleased that you felt able to make such positive comments.We also appreciate and acknowledge your understanding and patience of the challenges that we've been facing for some time with regards to supply chain and labour issues, which have unfortunately resulted in some delays for both ourselves and therefore our purchasers. These delays are understandably frustrating for everyone involved and we do try to mitigate these where possible, to try and keep things on track.Thanks again and we hope that you continue to be happy in your new home.RegardsEccleston Homes

Good Morning CoraThank you for your recent 5* review and your positive comments. We'll pass these on to our on-site Sales Consultant.RegardsEccleston Homes

Hello AlexThank you for your recent review and for taking the time to write about your positive experience with us and to tell us how happy you are in your new Eccleston Home. We really appreciate it.We've passed on your compliments on to our site based team and we're sure they'll appreciate them too.Thank you again and we wish you continued happiness in your new home.RegardsEccleston Homes

Thank you for your recent review.Unfortunately we're unable to respond fully, as we're unable to find you on our system.If you feel that you have some issues that we need to attend to, then please report them through the channels that you have been advised of and we will certainly make contact with you.Where customers are not entirely satisfied with the outcome of any post completion works or discussions, maybe due to delays in the completion of works, or requesting works that fall outside of the NHBC warranty, here is a process for the resolution of such issues. We understand that delays to any scheduled works are disappointing for all involved and we work to resolve all reported issues as soon as possible.We can absolutely assure you that we have no fake 5* reviews on our profile. They are all genuine experiences, from genuinely happy customers. In addition, Trustpilot have measures in place to flag and or remove any such reviews, which Trustpilot, Eccleston Homes, or any customers are free to use. Please therefore flag and report any of the 5* reviews that you feel are fake and Trustpilot will take the appropriate action.We have flagged your review to Trustpilot and requested that they contact you, to provide us with more information, which will allow us to properly identify any issues that you have.RegardsEccleston Homes