Eccleston Homes reviews

★★★★★ 5/5

Trustpilot

What a great experience in our search…

What a great experience in our search for a new forever home. Anne was so informative and the reassurance in what is such a big life step was second to none! Everything was fully explained, including what we can expect vs what is to be added as extras. We really appreciate everything and are confident our expectations have been managed well and in a supportive manner. Thank you for all your help!

Samantha · 3 July 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service - Whittle Rise

From the moment I visited Whittle Rise in December 25, Dawn has made me so welcome, continues to answer all my questions, and was very patient throughout the completion process. Dawn has been an absolute pleasure to deal with whilst navigating the process of purchasing my first new build home, she and is an excellent asset to Eccleston Homes, the service provided so far has been outstanding.

Alison · 12 June 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Stopped by the Centurion park development not knowing what to expect. I was greeted by a lovely lady, Carol Innes. I had a look around the show homes and then sat and had a chat with Carol regarding the development. She explained how things would work and how long the development would take to finish. She provided us with expert advice and how we would be best moving forward to the purchase of a beautiful new home. We have taken her advice and are now hoping that the builders will help us fulfill our dream move. Thank you Carol for all your help and guidance over the last few weeks. Keep smiling and keep up the great work

Miss · 21 January 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

From the moment we arrived Dawn made us welcome answered all our questions She took me to view plot 3 even though it is still not ready and also took me round the show house Dawn is very knowledgeable about the site We returned a few days later to pay deposit and to choose kitchen cupboards, work tops etc First class service Thank you Dawn

Grace · 26 April 2026

★★★★★ 5/5

Trustpilot

We visited the showroom yestwrday and…

We visited the showroom yesterday and Rosie Khan was very helpful and well-versed with the property details. She was cheerful and pleasant. Her customer service was excellent and provided us with all the information we needed. We had a very time at the Ramsbutton showroom.

Lin · 6 July 2026

★★★★★ 1/5

Trustpilot

Edited

EDIT: although the below is true, we were told that we’d get an 105% market part exchange. We didn’t expect to get the full bank valuation (225k, and previously had it valued by estate agents at 220k) but we were offered 185k despite the man on the phone telling us one of the agents had valued it at 195k. We were then told it wasn’t an 105% px which then changed and we were told it was 🤔 felt quite misleading and deceptive. The ‘local’ agents they spoke to also were not local - or at least not leading local ones and the names to me sounded like they were online agents but I’ve not done any investigation into that so take it with a pinch of salt.

Lauren · 17 July 2026

★★★★★ 5/5

Trustpilot

Anne - Viscount Green

We just wanted to say a big thank you to Anne at Viscount Green for making our home buying experience so stress free and lovely. We’d been looking at a few local new build developments before settling on Viscount Green, and we can honestly say that Anne is the most helpful, positive, professional and genuinely friendly sales consultant we’ve come across. It’s been a real pleasure dealing with Anne and she is always on hand to explain things and answer any queries with her caring manor. Buying any house, especially a new one is a big thing and we have never been made to feel rushed in any appointment, she even let us bring our little dog with us when choosing our kitchen, tiles and flooring!! Of course Anne had some dog treats handy for him :-) The house is due to be ready by the end of summer, and after the service we have received so far it has filled us with confidence that everything will be great. Thanks for making our stressful home buying experience such a lovely one with lots of nice memories. If you love the houses on this beautiful development, don’t hesitate to go and visit Anne! A real credit to Eccleston Homes.

Laura · 14 May 2025

★★★★★ 5/5

Trustpilot

Rebecca Ellison is a perfect sales agent

Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes. She has advised us that we can call in the sales office any time and also that she will keep us informed about progress with our chosen property. We thoroughly recommend Rebecca.

Mark · 23 October 2025

★★★★★ 5/5

Trustpilot

Rebecca Ellison is amazing!

Rebecca Ellison has been amazingly supportive so far on our purchasing journey. She has been very knowledgeable and so helpful with everything we've needed to know upto now. Nothing has been too much trouble for her and she's been in regular contact with us, keeping us updated with everything.

Danny · 22 February 2026

★★★★★ 5/5

Trustpilot

First-Time Home Buying Made Easy

Eccleston Homes have been fantastic throughout the whole process of buying my first home. Everything has been very straightforward from start to finish, which made what could have been a stressful experience feel really smooth and easy.

Luke · 18 May 2026

★★★★★ 5/5

Trustpilot

Thank you Carole 🙌

Carole has been amazing from start to almost finish. We move in soon and Carole has been with us the whole way. She goes out of her way to look after us as the buyer and has been instrumental in getting us over the line for this sale.

Hazel · 24 January 2026

★★★★★ 1/5

Trustpilot

Poor quality builder and dreadful after care.

Reserved our new home in June 2023. The saleswoman was fine, answering our many questions whilst waiting for the house to be built. There was a 3 months delay in the completion date but we eventually moved into our home in August 2024. The quality of the finish isn’t great, shabby paintwork, dents in the walls and chipped woodwork in places but these are not accepted as snags. We had 72 hours from getting the keys to produce a snag list which is difficult when you’re trying to get your furniture into the house, put belongings into kitchen cupboards etc. Also we had Amtico flooring and carpets included in our purchase but the wrong Amtico had been laid throughout the ground floor resulting in us having to move back out for 2 days whilst it was rectified. As we approached winter and the colder months arrived we realised we could hear a strange noise upstairs coming from the loft. On inspection we noticed the roof felt/membrane was covered in water droplets which would freeze and then thaw. The water was then dripping onto the lagging causing it to soak up the water and flatten. We reported it but had to wait a number of weeks before the builder inspected the roof. We also had water coming in through the ceiling around the skylight windows to the lower sloping roof at the rear of the house. The roofing contractor stated a non breathable membrane had been used and it was therefore replaced. In addition some roof tile vents were added to stop the loft condensation. Over the summer the loft has been dry but once the cold winter months arrived in late 2025 the condensation started again. The builder has fitted some plastic felt vents and assured us this would resolve the issue. Unfortunately this is not the case and we still have excessive condensation in our loft which once again is dripping onto the lagging. Despite numerous emails to customer care we are still awaiting a resolution. Our emails go unanswered for days and when we do get a response it is patronising and accusatory. We are told we shouldn’t keep opening the loft hatch (we don’t) or not to dry clothes on an airer (we don’t) or turn the extractor fans on when showering (we do). This house is our 4th new build home. We’ve never had problems like this in our other properties. Some of our neighbours have a different loft felt/membrane which leads us to believe we have a non breathable membrane in our loft (especially as the roofer admitted there was a non breathable membrane in the lower sloping roof). Some of our neighbours also have excessive condensation like us and are in the process of trying to get Eccleston Homes to sort it out. They have the same roof felt as ours. This house is our last home, we downsized and retired here. We don’t want the worry of a very wet loft. There’s also a concern about the combination of electrics and water in the loft as we have solar panels and the wiring and control panel is in the loft.

AJ · 15 January 2026

★★★★★ 5/5

Trustpilot

We have just purchased our forever home…

We have just purchased our forever home from Eccleston and having previously bought and lived in new builds this has been a breath of fresh air. The team are all extremely friendly and helpful. I have to say a huge part of our journey was with a sales advisor named Rosie and she honestly deserves more praise than I can write. So warm, so friendly and so helpful. She kept me updated about everything possible. She linked in with me even when she was based at other sites and always had time to talk about any queries I had. Nothing was too much trouble and just one of the warmest genuine people I have had the pleasure to meet. My 3 yr old also fell

Mcrsale · 17 May 2026

★★★★★ 4/5

Trustpilot

Eccleston Homes has been a positive…

Eccleston Homes has been a positive experience overall for us. Rosie was especially helpful and knowledgeable, answering all our questions and allowing us to make informed decisions without feeling rushed. We've been impressed with the standard of their homes and found their customer service to be professional and responsive to our concerns, which gives us confidence in their work. Although we faced some issues with the build, similar to those faced by other homeowners, the team has been supportive throughout the process of rectifying them. Special thanks to Anne Newman at Viscount Greent for her dedication and hard work which made our transition smoother. Despite some challenges, we are pleased with our new home and believe we will be happy here.

Brennan · 4 December 2024

★★★★★ 5/5

Trustpilot

5* Customer Service at Brook House Place

Recently popped into Brook House place as we were passing as we love looking at show homes and whilst we were there we got chatting with Anne who was able to talk us through the different developments and what was still available to reserve. 3 weeks later we’ve just had our reservation meeting and have secured our family home.

Customer · 6 September 2026

★★★★★ 5/5

Trustpilot

Helpful and Open

The customer service has been second to none. Carole has been exceptional, helping us to understand all the options available to us. It truly feels as though Carole wants us to make the best decision for us and has been incredibly accommodating.

Charlotte · 18 January 2026

★★★★★ 5/5

Trustpilot

Dawn was very helpful and supportive…

Dawn was very helpful and supportive throughout our purchasing journey. She was patient and kind. She gave us a wonderful experience.

Yemisi · 9 June 2026

★★★★★ 5/5

Trustpilot

We have recently moved into our forever home…

We have recently moved into our forever home on whittle rise, can’t thank the sales team enough, Dawn (White)has been brilliant since joining the site, she’s answered all my questions and has been so friendly and approachable, we had a couple of teething problems but the team of Matt and Dawn have been happy to assist us straight away, big thank you to all.

TRace · 21 June 2026

★★★★★ 5/5

Trustpilot

Having recently completed with…

Having recently completed with Eccleston Homes, the experience throughout the process has been fantastic. Anne Newman was highly professional, friendly and approachable with any of our concerns and queries and continually kept us up to date with regular communication. Anne made the process relaxed, fun and stress free.Post sale the three site managers have been looking after us with regular check-ins and fixing any snags. The overall finish on the property is outstanding.

Tom · 19 November 2024

★★★★★ 5/5

Trustpilot

Excellent experience so far

We are very happy with our experience to date with Eccleston Homes, Horwich.Anne is absolutely fantastic and has made our experience of choosing our home a delight. She is an excellent combination of friendly and professional. Her patience with our endless questions has been unwavering!Nothing is too much trouble, in fact she’s just been on the phone with an update which has been very reassuring. We are really looking forward to moving in to our new home. Rob and Helen

Helen · 3 June 2024

★★★★★ 5/5

Trustpilot

Bee at Eccleston Homes

Buying a new home as they say is one of the most stressful events that can occur. So having someone at the end of the phone line to sort out all your issues is vital. You hear of many horror stories of developers taking the money and abandoning their customers. But I have to say Bee at Customer Care has helped me so much. I have moaned, joked and probably cried she has always gone out of her way to look after me. Her telephone manner, empathy and compassion are next to none.Thank you Bee. Can someone please give this lady a pay rise. Thanks!

Nafeesa · 23 April 2024

★★★★★ 5/5

Trustpilot

Anne made my experience great.

Anne made my experience great.She is extremely helpful, is honest and is an excellent advocate for her employers. In fact she has all the skills of a great salesperson. She listens, offers the best information she can and knows who to contact in order to address any issues for which she may not have the answer.Through Anne I am extremely impressed with Eccleston Homes thus far in my search for a new place to live. I hope very much to become a customer of yours. This is down to my perception of the quality of your product, and to Anne.In short she is outstanding.

Philip · 25 March 2024

★★★★★ 5/5

Trustpilot

Visited New House Farm at the weekend

Visited New House Farm at the weekend. Houses are beautiful, Marcus and Rosie were lovely made us feel very welcome. Gave us all the information we needed.

Customer · 19 January 2026

★★★★★ 5/5

Trustpilot

Dawn was very experienced in the way…

Dawn was very experienced in the way she explained all of the properties we asked about and any other questions she we asked.

Maureen · 20 February 2026