Trusted Agent profile
★★★★★
277 reviews across 3 offices and 1 platform
Eccleston Homes has three offices, in Rainford, Bolton and Warrington. Together they have 277 reviews on 1 platform, rated 4.2 out of 5 overall.
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Eccleston Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotNHMC escalation letter handed in today.
NHMC escalation letter handed in today.Will see if this accelerates the pace of the remedial works, most of the end customer should never have seen they should have been dealt with my the site manager as they happened and corrected before the customer was asked to complete the sale. Over 9 weeks of ownership of this house and it will be next week before it is suitable to move into at the earliest.
1/5
TrustpilotShocking
ShockingOn the day of hand over and the "Home demonstration" faults where pointed out that should have been sorted months earlier 9 weeks later these are still on the to do list "they are in the system" well my £350,000 pounds is in Eccleston's bankI am now going down the NHBC escalation route as the man of hollow promises (Joe the customer care man) has promised to sort the defects but to date not many are finished he does just enough to keep the hollow promise going well I have now had enough.
Hi Paul, we're sorry to hear you're unhappy with the quality of your home. Please be assured that we have taken note of your comments. We understand that our Customer Care team and sub - contractor partners are in contact with you regarding the items that you have reported, however, a member of our Customer Care team will make contact with you to discuss your outstanding issues. RegardsEccleston Homes
5/5
TrustpilotAftercare once moved in at…
Aftercare once moved in at Walton-le-Dale siteMoved in June at Walton-le-Dale House is of a very high standard, few small issues but have been sorted by Eccleston team. We want to give a big shout out to Rosie Khan and Craig the site manager, any noticeable issues were sorted immediately by them and always checked in afterwards to make sure we were happy. We had Rosie during the whole process who again was outstanding during the purchase, unfortunately she has moved to different site and working ay Hyde site, Craig and Rosie always put the customer frist
Good Morning LakshmiThank you for your recent 5* review and your very kind compliments regarding the service that you've received from both Rosie and Craig.We're really pleased that you love your new home and that we've been able to assist with your home buying journey and beyond.We'll certainly pass your comments on.Thanks againRegardsEccleston Homes
5/5
TrustpilotMartin and Michelle - very helpful sales agents
We recently visited the new site in Horwich, Bolton (Viscount Green) and we were assisted by Michelle. We found her to be ever so helpful and as this site is new with no show homes built yet, she advised us of a show home we could visit at the Scholars Place site in Scarisbrick. We visited that site just to view the size of the show homes so that we could make an informed decision about the house type we would then look at on the Viscount Green development. Martin assisted us at the Scholars Place site and even though he knew we would not be purchasing any properties on his site, he was the most helpful sales person we have ever dealt with, going the extra mile to give us details and helping us with measurements of the room sizes etc. Even though he would not receive any commission if we went ahead and purchased a property on the Viscount Green site, he still went above and beyond to help us and we would definitely recommend him to anyone visiting the Scarisbrick site. We would also recommend Michelle to any visiting the Viscount Green site.
Good Morning Karen, we hope you've had a good weekend.Thank you for your recent review regarding your experiences with our Sales Consultants at our Viscount Green and Scholars Place developments.We're really pleased that they were able to assist you with the information that you required.We'll certainly pass your comments on, and please let us know if there's anything else that we can do.RegardsEccleston Homes
1/5
TrustpilotStop opening new developments come and…
Stop opening new developments come and finish the ones you started 2 years ago. Please visit Halcyon place North Wales, 2 years later and they can’t even finish a development of 15 houses. We have awful unfinished landscaping, roads not finished, houses outstanding 100s of snags. Please visit and see for yourself before falling for EH fancy sales team. Don’t trust a word they say.
HelloThank you for your recent review.We’re disappointed to hear of your disappointment, as this is not what we strive to achieve.Unfortunately, we’re unable to respond to any specific issues with the information provided as part of this review.In an attempt to respond fully, we have used the Trustpilot process to request more information from you. Unfortunately, this has not been provided to us.You can contact us using the Customer Care Team contact details we have provided, should you wish to.With reference to the upgrades, whilst we offer a very comprehensive standard specification in all of our homes, we also offer a wide range of Options items, that you can select and have installed whilst your new home is under construction, should you wish.The cost of these upgrades includes all installation and we believe that when consideration is taken into you, sourcing, purchasing and arranging installation of these items into a completed property, that this, together with the inconvenience, far outweighs the perceived costs.RegardsEccleston Homes
5/5
TrustpilotMartin was very informative & helpful
Martin was very informative & helpful. Thank you.
Good Morning BarrieThank you for your recent 5* Trustpilot review.We'll pass your kind compliments on to Martin.Have a good day.RegardsEccleston Homes
5/5
TrustpilotRelaxed Excellence
Yvonne is an absolute treasure. She is extremely professional but yet very personable.Her guidance and support through the process of buying a home is invaluable.Her professional knowledge is outstanding and her advice is most welcome. Nothing is too much trouble .I would absolutely unreservedly recommend her to her manager - in summing up - relaxed excellence,
Good Morning HelenHappy Summer Solstice..Thank you for your recent 5* review regarding the service and support that you've received from our Sales Consultant, Yvonne.We know that Yvonne is really happy to have been able to work with you on your new home purchase and loves the compliments that you have made.Have a good day.RegardsEccleston Homes
5/5
TrustpilotSite visit
We were met by the site manager . After being issued with safety gear and a brief about H&s we went on site . He show us the plot we were interested in and explained what would be going to to done to finish the plot etc, he also mentioned other plots that may have been of interest and where on site they would be . We had lots of questions that he answered .
Hello TracyWe hope that you're well.Thank you for your recent review.We're pleased that our Construction Manager was able to assist you with your search for a new home.We hope that you found your visit interesting and informative.Please let us know if there's anything more that we can help you with.RegardsEccleston Homes
5/5
TrustpilotExcellent First Home!
Me and my partner just bought our first house with Ecclestone Homes @ Lords Fold and we have had a brilliant experience and we are really happy with our house! The sales advisor Yvonne was really helpful during our buying process and never failed to assist us wherever we needed it! She made sure was was happy with everything given it was our first time and was very transparent on matters we wasn’t sure about. Dave and Steve the site managers did a fantastic job on making our home to a really high standard and we are really happy with the finish we have. Throughout the process they kept us well informed of where was up to and upon moving in they immediately turned attention to fixing any snags or problems we had to a really good standard. Overall we are really happy with our first home and we thank all the team for the efforts that have been made!
Hello ScottWe hope that you're enjoying the sunshine.Thank you for your recent 5* review and for the comments that you've made regarding the service you're receiving from Yvonne, Dave and Steve on our Lords Fold development.We're pleased that you're happy in your new Eccleston Home.We'll certainly pass your comments on to the team and we wish you well in your new home.RegardsEccleston Homes
5/5
TrustpilotGreat customer service experience
Great customer service experience. Very patient and provided information required to help you making important decisions about the purchase.
Good Morning...Thank you for your recent review and your positive comments regarding the service you're receiving from our Sales Consultant. We're all pleased that we've been able to assist you.We'll pass your comments on for you.Have a good day.RegardsEccleston Homes
5/5
TrustpilotSouthport area. We were well looked after considering…
We were well looked after considering we arrived without a prior appointment. Martin showed us around answering all our questions.He even made my wife and I a nice cup of coffee.So excellent service.
5/5
TrustpilotSo far my experience with Excleston…
So far my experience with Excleston Homes has been efficient, friendly and helpful. Dawn at Christy Brow is extremely helpful, keeps in touch via email and is happy to answer any questions and help. I have just reserved a plot at the development in Hyde with my new home hopefully being ready September-November 23.
Hello BiancaThank you for your recent 5* review and your positive comments regarding the service that you're receiving from our Sales Consultant, Dawn.We'll pass your comments on and we know that Dawn is looking forward to helping further on your new home purchase.Kind regardsEccleston Homes
5/5
TrustpilotPleasant knowledge sales person
Rating only, no written review.
5/5
TrustpilotAftercare once moved in - Lords Fold
Moved in January at the lords fold site in Rainford St.Helens. House is of a very high standard. Few small issues but have be sorted by Eccleston homes. I want to give a big shout out to Dave Turner. He gave us our induction of our new house, very professional and knowledgeable. He even supported us while moving in, ensuring we had everything we needed. Any noticable issues were sorted immediately by Dave and always checked in afterwards to make sure we were happy! Credit to the company is Dave and one of the reasons we are so happy! We had Yvonne during the whole process who again was outstanding during the purchase. After care team big shout on professional and always on hand to help. Yvonne and Dave always put the customer first. Can you please ensure they receive this feedback. Thank you all. We love it here.
Hi ChrisThank you for your great review. We're so pleased to hear that you're happy in your new Eccleston home and that you're pleased with the service you're receiving from the team on Lords Fold.We'll definitely pass your comments on.Thanks again.Kind regardsEccleston Homes
5/5
TrustpilotSales staff Martin was very helpful
Sales staff Martin was very helpful Went out of his way to accommodate our needs
Good Morning MaryWe hope that you had a great weekend.Thank you for your review of the experience that you had with Martin, our Sales Consultant. We'll pass your comments on.RegardsEccleston Homes
5/5
TrustpilotMartin was really nice and keep his…
Martin was really nice and keep his words. He answered all our questions and showed us all the options.
Good MorningThank you for your review.We'll pass your comments on.Please do not hesitate to contact Martin if you need any further help or information.RegardsEccleston Homes
5/5
TrustpilotHad top class service from Eccleston
Had top class service from Eccleston . Dawn was very Professional and answered all questions within timely manner .
Good Morning KarenThank you for your recent 5* review.We love it when we receive Top Class comments from Top Class customers.We'll pass your comments on to Dawn.Have a good day.RegardsEccleston Homes
5/5
TrustpilotIt was great experience
It was great experience, the lady there was very helpful described everything nicely.
Good Morning IbrarWe hope that you're having a good day.Thank you for your kind comments regarding your recent experience with us. We'll pass these on for you.RegardsEccleston Homes
5/5
TrustpilotVery well built and presented homes
Very well built and presented homes. Very well appointed. Designed to optimise space
Good MorningWe hope that you're well.Thank you for your recent review and your complimentary comments regarding our new homes. We're glad that you like them.Please let us know if we can be of any further help in the future.Kind RegardsEccleston Homes
5/5
TrustpilotGarrett Manor, Eccleston Homes
Garrett Manor, Eccleston HomesThe Hartford floor plan we bought, thank you Eccleston Homes designer build something different from the new homes market, we appreciated this floor plan with Velux windows and extra space and light to living room compare to others builder.At first contact Christine with her helps and advise us to choosing location between Garrett Manor or Christy Brow, Reserved my house since 2021 Jan. I moved in Garrett Estate on 2022 March Customer Service Miss Bee she friendly and responsive quickly solving all my issues.After living in my house for one and half years it shows Eccleston Homes built quality. I write my comments today to reviews my purchased experience with Eccleston Homes over past two years.I’m total satisfaction with their staffs service and will recommend to my friends.
Good MorningThank you for your recent 5* review and your kind words regarding your experiences with both Christine and Bee. We'll pass your comments on to them.We're really pleased that you love your Eccleston Home so much and that you're happy with our continued service.Kind RegardsEccleston Homes
5/5
TrustpilotChristine Bowers, Eccleston Homes
Christine, our first point of contact, was very professional, friendly and a pleasure to deal with. All the other staff have been very friendly and helpful too. From start to finish our buying experience with Eccleston Homes was trouble free.
Good Morning BeverleyWe hope that you're well.Thank you for taking the time to leave your lovely 5* review regarding your experience with Christine and the rest of the team here at Eccleston Homes.We love it when we receive such high praise from happy, genuine, homeowners.Have a great dayRegardsEccleston Homes
5/5
TrustpilotVery professional introduction on the…
Very professional introduction on the estate/options.
Good MorningWe hope that you're well.Thank you for your recent 5* review and kind comments. We'll pass these on for you.Kind RegardsEccleston Homes
5/5
TrustpilotFantastic
A fantastic experience and sales rep.
Hello JohnWe hope that you're well.Thank you for taking the time to leave your recent 5* review. We'll pass your comments on for you.Have a good day.RegardsEccleston Homes
5/5
TrustpilotMartin could not have been more helpful…
Martin could not have been more helpful and enthusiastic
Hello JackieWe hope that you had a great weekend.Thank you for your recent 5* review regarding the service that you're receiving from our Sales Consultant, Martin.We'll pass your comments on, which we know will be appreciated.RegardsEccleston Homes
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Rainford has the most, with 268 reviews rated 4.3 out of 5, followed by Bolton with 262.
The three Eccleston Homes offices, by town:
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