1/5
TrustpilotStill waiting for a start on bringing…
Still waiting for a start on bringing my garden up to the minimum NHBC standard waiting since July 2023Now spring/summer is here it would be good to have this work carried out this year
Trusted Agent profile
Eccleston Homes estate agents in Rainford, Bolton and Warrington
★★★★★
276 reviews across 3 offices and 1 platform
Eccleston Homes has three offices, in Rainford, Bolton and Warrington. Together they have 276 reviews on 1 platform, rated 4.2 out of 5 overall.
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Our offices
Eccleston Homes's three offices, most reviewed first. Each has its own page.
Latest reviews from every Eccleston Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotAs per the previous reviews little or…
As per the previous reviews little or nothing has changed I have an update on the sewer lid that I have in writing that is the wrong type as detailed by United Utilities back in Jan 2024I washed and cleaned my car on my drive today but ended up with a headache so bad from the fumes that I ended up in bed for 2 hours with tables to recover This issue should have been resolved back in August or September last year Not only is it a horrible smell but a hazard to health Maybe the HSE could apply some pressure to have it sorted out.
1/5
TrustpilotJust shocking nothing else....
Below is details of one issue of over 50 This has still not been sorted it still stinks of sewage when the conditions are right/wrongThe last bit if info from Ecclestone's is the new lid is on order or it could be in a sub contractors site yard No good for me Here is an example of the time line for corrective works or just waiting.Since completion 14 July we have suffered the smell from the drains raw sewage. (Polite name for it) it is just outside our front door.On the 21st of August at 09:05 an Ecclestone employee called at our property and commented how mad the smell was, he promptly made a call I believe to be to the drain doctor, well that is who attended latter and explained that the drain cover fitted to my drive is a vented highway drain cover which is incorrect, this has been confirmed by an employee of Mathew and Leigh the ground works sub contract to Ecclestone homes.It is now 1st November and no corrective work has been attempted to my knowledge.This is one of many many defectsI will detail a defect every day if that is what it takeslinks are not possible here sotype in photo de sport dot uk dot uk as one word then click on the "more" tab then "my new house" the defect galleries are self explanatory.
1/5
TrustpilotChallenging after care and customer care or lack of it
The garden was and still is not to the NHBC standard still waiting for this to be resolved since July 2023The sewage stink 128" from my front door is still there and awaiting a new type of manhole lid since 21st August 2023 Some work was carried out before Easter 2024 but still requires finishing off I have sent in a spread sheet with over 50 items that need addressing Shame there was not a 10% retainer in the contract as they would be a bit more focused if they needed to complete the defects, to have that released So still not happy still waiting will update in a few days
1/5
TrustpilotApril 2024
Completion 14th July 2023Copied and paste review as little has changed still waiting despite the involvement of the NHBCStill waiting for defects reported in July 2023 to be correctedThese include a drain cover in my drive that stinks of sewage I even have in writing from United Utilities that Eccleston homes need to correct it dated January 2024 still waiting as it is their responsibility to correctGoogle photodesport my new house for some photos of the defectsEccleston homes if you are listening I am still waiting for you to finish the corrective work after over 8 months
5/5
Trustpilot5* development run by the fabulous Dawn!
Dawn is super helpful and knowledgeable. She is patient and takes time to make sure you have all the information you need. The development is gorgeous, and the houses are very high spec.
Agent replied · 10 June 2024
Good Morning HellenThank you for your recent 5* review regarding the service that you've received from our Sales Consultant, Dawn and the compliments regarding the development and our new homes.We'll certainly pass your comments on to Dawn.RegardsEccleston Homes
5/5
TrustpilotNew home purchase (Lords Fold)
I recently bought a property from Eccleston Homes and I can strongly recommend their services. The whole process of finding the property, buying and aftercare has been fantastic. I also have to say that Yvonne Ball (the lead salesperson) was instrumental in us buying the property. She had such a kind, caring, knowledgeable and no pressure sales manner. Since moving into the property it has been fantastic. The house is very well built and we can’t speak highly enough of everyone who made it happen. They have made an excellent new neighbourhood befitting of the surroundings. Thank you so much.
Agent replied · 12 June 2024
Hello JohnWe hope that you're well.Thank you for your recent 5* review regarding your purchase from us and the service that you've received from our Sales Consultant, Yvonne.We really pleased that you're happy in your new Eccleston Home at Lords Fold and that Yvonne has been able to work with you in your home buying journey. We'll certainly pass your comments on.RegardsEccleston Homes
5/5
TrustpilotAnne made my experience great.
Anne made my experience great.She is extremely helpful, is honest and is an excellent advocate for her employers. In fact she has all the skills of a great salesperson. She listens, offers the best information she can and knows who to contact in order to address any issues for which she may not have the answer.Through Anne I am extremely impressed with Eccleston Homes thus far in my search for a new place to live. I hope very much to become a customer of yours. This is down to my perception of the quality of your product, and to Anne.In short she is outstanding.
Agent replied · 10 June 2024
Hello PhilipWe hope that you're well.Thank you for your recent 5* review and your kind words regarding the service that you've received from our Sales Consultant, Anne.We'll certainly pass these on and we know that Anne will pleased that she's been able to assist you so far.We hope that we can assist you further and that you continue your home buying journey with us.RegardsEccleston Homes
1/5
TrustpilotStill waiting for the defects to be corrected
Completion 14th July 2023 Still waiting for defects reported in July 2023 to be correctedThese include a drain cover in my drive that stinks of sewage I even have in writing from United Utilities that Eccleston homes need to correct it dated January 2024 still waiting as it is their responsibility to correct Google photodesport my new house for some photos of the defects Eccleston homes if you are listening I am still waiting for you to finish the corrective work after over 8 months
5/5
TrustpilotFantastic Exmples of new homes and…
Fantastic Exmples of new homes and plenty of information from Anne
Agent replied · 10 June 2024
Good Morning Nathan & FamilyWe hope that you're all well.Thank you for your recent 5* review. We're really pleased that you like our new homes and that Anne has been able to assist you so far.Please let us know if there's anything else that we can help you with.RegardsEccleston Homes
5/5
TrustpilotThe team at Eccleston (especially Anne…
The team at Eccleston (especially Anne at the Viscount Green site) have been very friendly and helpful. They have helped me after a difficult experience with another developer and re-built trust. I’ve had good advice and always felt I can ask any questions at any time. Thanks for you help!
Agent replied · 10 June 2024
Good Evening GillianWe hope that you're well.Thank you so much for your recent 5* review regarding the service you're receiving from Anne and the rest of the team.We're pleased that we've able to help you so far and we know that Anne is looking forward to working with you on the rest of your new home buying journey.Thanks againEccleston Homes
5/5
TrustpilotHatton site visit - 25th Nov
Visited Yvonne at the Hatton site last Saturday and I’d just like to say Thankyou to Yvonne and her colleague for the information they gave me. They were extremely helpful and made me feel very welcome.
Agent replied · 10 June 2024
Hello Mrs HoltJust a quick thank you for your recent 5* review of your experience with our Sales Consultants on our Hatton development.We're pleased that we were able to assist you. Please let us know if there's anything further that we can do.Kind regardsEccleston Homes
5/5
TrustpilotA beautiful dream house, good design and nice service.
Good design and a beautiful dream house. A very nice and professional sales consultant "Ms Dawn White".I am grateful to have her good service and professional suggestions.
Agent replied · 10 June 2024
Hello KevinWe hope that you're well.Thank you for your recent 5* review of your experience with Dawn and your kind comments.We know that Dawn is pleased to have been able to assist you.Please let us know of there's anything further that we can help you with.Kind regardsEccleston Homes
5/5
TrustpilotNice project nice properties
My fist visit to this property it’s really nice Ms Rosie khan she is amazing staff she show me house explain me in details she is really amazing I can give her 5 stars Quality work
Agent replied · 10 June 2024
Good AfternoonThank you for leaving your recent 5* review of the service that you've received from Rosie. We're pleased that Rosie was able to help you with your enquiry.Please let us know if there's anything else that we can help you with.RegardsEccleston Homes
5/5
TrustpilotMy new home purchase journey
My wife passed away in the early part of 2022 following a short undiagnosed illness leaving me totally devastated. As a consequence I found it extremely difficult to stay in my existing home and decided to sell up and make a fresh start in a new area. I originally started the purchase process with another house builder in St Helens, who shall remain nameless, as they became a nightmare with delay after delay, putting the sale of my home at risk, eventually I aborted the purchase.I looked online and found the Eccleston Homes Lords Fold development and came along to look. After speaking with Yvonne, she explained the stages of the development and the house location that I was interested in (The Clitheroe). Unfortunately, it would not be completed until September 2023 and there was no show home. However, Yvonne very kindly arranged a viewing at a home already occupied by a young family on the development to give me a better idea and feel for the house.I can honestly say Yvonne has been a great help to me, giving me advice and guidance throughout my house purchase journey. She has been a Consummate Professional, often when I have been quite tearful, as I am still grieving.I completed the purchase 15.09.23 and I am very happy with my new house, which I am turning into a home.There were a couple of minor snags, which is to be expected from a new build house being kick started into action with full occupation and use. I feel it's appropriate to mention Dave (Site Manager) and all his guys who have been amazing, actioning issues promptly with a sense of urgency.Just like to say well done to everyone at Ecceleston Homes and thank youBest wishes Warm regards Mr Stephen Coogan (Steve)
Agent replied · 10 June 2024
Hello SteveWe hope you had a good weekend.We'd just like to say, thank you so much for taking the time to leave such a detailed and positive review of your experience purchasing your new Eccleston home.Yvonne and Dave are very pleased that you feel able to give such positive feedback and that they've been able to make such a difference to your home buying journey.Good luck in your new home and thank you once again.RegardsEccleston Homes
1/5
TrustpilotQuick update
Quick update Nothing has moved forward If only I could give negative stars they could have 5
5/5
TrustpilotFriendly welcome
Friendly welcome, all information provided
Agent replied · 10 June 2024
Good afternoon MartinThank you for your recent 5* review.We'll pass your comments on to the site team.RegardsEccleston Homes
1/5
TrustpilotNHBC Standards 10.2.9 states
NHBC Standards 10.2.9 states Subsoil should not be placed over topsoil. Construction rubbish and debris should be removed from the garden and other areas around the home before topsoiling, and before or after planting, turfing or seeding.This is not the case for my property I am waiting for the garden to be rotavated and the construction debris to be removed this includes 3/4 bricks, broken concrete kerb sections a piece of reinforcing steel bar stuck in the mud. Mainly found on or just below the surface certainly not below the 300mm and 450mm the NMBC standards reference Remember the completion date was 14 July today is 5th November
1/5
TrustpilotHere is an example of the time line for…
Here is an example of the time line for corrective works or just waiting.Since completion 14 July we have suffered the smell from the drains raw sewage. (Polite name for it) it is just outside our front door.On the 21st of August at 09:05 an Ecclestone employee called at our property and commented how mad the smell was, he promptly made a call I believe to be to the drain doctor, well that is who attended latter and explained that the drain cover fitted to my drive is a vented highway drain cover which is incorrect, this has been confirmed by an employee of Mathew and Leigh the ground works sub contract to Ecclestone homes.It is now 1st November and no corrective work has been attempted to my knowledge.This is one of many many defectsI will detail a defect every day if that is what it takeslinks are not possible here so type in photo de sport dot uk dot uk as one word then click on the "more" tab then "my new house" the defect galleries are self explanatory.
1/5
TrustpilotStill waiting for a meeting with…
Still waiting for a meeting with Ecclestone homes to move forward with the outstanding defects of which there are plenty
5/5
TrustpilotLove my new home.
Love my new home.I have been in my new home a few months now and I Love It..Great Customer Service and Great Communication. 5 stars
Agent replied · 10 June 2024
Hello JamesWe hope that you had a good weekend.Thank you for your recent 5* review. We're really pleased to hear that you're enjoying your new home.We'll pass your comments on to the team here.Thanks againEccleston Homes
1/5
TrustpilotUpdate
Update Issued by hand a formal complaint letter giving 30 days notice It as 8 day for a reply 30 plus days and no one from Eccleston homes has been in touch to meet me at my house of deffects to sort them out Now going down the esculation route
5/5
TrustpilotThe early signs are good...
We’re only in the early stages of our purchase journey but we’ve been really impressed with the sales team at Eccleston Homes. It’s clear they employ a certain ‘type’ of salesperson and Anne Newman is a chip off the old block. Since recently taking over at Viscount Green, she has been a joy to deal with; she’s extremely personable, welcoming and helpful. We’re excited for the next steps of our (potential) journey and we’re glad we’ll be able to share our experience with Anne who genuinely seems to have our best interests at heart.
Agent replied · 10 June 2024
Hello DeanThank you for your recent 5* review and the kind comments that you have made regarding the service you're receiving from our Sales Consultant, Anne, at our Viscount Green development.I know that Anne is really pleased that she's been able to assist you so far, and is looking forward to assisting you further with your new home purchase.RegardsEccleston Homes
1/5
TrustpilotNHMC escalation letter handed in today.
NHMC escalation letter handed in today.Will see if this accelerates the pace of the remedial works, most of the end customer should never have seen they should have been dealt with my the site manager as they happened and corrected before the customer was asked to complete the sale. Over 9 weeks of ownership of this house and it will be next week before it is suitable to move into at the earliest.
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Questions about Eccleston Homes
Which Eccleston Homes office has the most reviews?
Rainford has the most, with 268 reviews rated 4.3 out of 5, followed by Bolton with 262.
Where are the Eccleston Homes offices?
The three Eccleston Homes offices, by town:
- Bolton: Lever Park Avenue, Horwich, Bolton, BL6 7LQ
- Rainford: Lords Fold, Rainford, WA11 8HP
- Warrington: Hatton Lane, Hatton, Warrington, WA4 4DA
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