Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotRosie was very nice and suggested that…
Rosie was very nice and suggested that there may be some negotiation price. I viewed the property twice, made an offer which Rosie put forward to her manager and the reply was that there was no budging on price at all. So I feel like I have wasted my time and effort.
Mrs · 4 August 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Hello Mrs Warren Thank you for your recent review and we're disappointed that you feel that this is how your experience went. We've now had time to look into the issue that you have raised and would comment as follows. Rosie did indeed inform you, and not only suggest, that there are incentives available on the properties and these are as clearly advertised on our website and development price list. These are not hidden, and there was absolutely no issue in agreeing those with you. Rosie explained what these incentives could be. Our incentives are tailored to work to individual client circumstances and are very flexible and we always try to do what we can to make a sale work. However, there is a limit. We're certainly not here to waste a customer’s time. Or indeed our own. It appears that the problem occurred when you requested, and required, a much heavier level of incentive than we are able to agree to. By way of some background information when a property is being purchased with the benefit of a mortgage, the lenders all have strict criteria on the level of incentives / inducements a new home developer is able to offers to purchasers and the amount that you requested would have clearly breached those. We have a legal obligation to disclose the level of incentives to the lender, and this is done via certification provided to the surveyor at the site survey visit. The upshot of excessive incentives can lead to problems that include rates, deals or loan to values being affected, or even withdrawn from customers and so there is clearly no point in us breaching these rules in the first instance. We believe that Rosie explained this to you. In addition, we believe that Rosie also demonstrated several other house types to you, but these were not to your liking. In conclusion we are disappointed that you have chosen to represent your visit and experience in such a way and we hope that the above clarifies things and we apologise that on this occasion we were unable to agree to the incentives that met your budget. Regards Eccleston Homes
★★★★★ 5/5
TrustpilotWe visited the Scholar’s Place…
We visited the Scholar’s Place Development in Scarisbrick with view to buying one of the Eccleston Homes new build properties. In all, we made three visits and were able to view both finished and unfinished properties, including the Show House and the View Home. Firstly, we should like to praise the Sales Staff; Phil during our first visit and more recently the new incumbent Rosie. We received faultless friendly and professional attention from both which impressed us greatly. The houses are nicely built and are of a range of appealing designs. After careful consideration, regrettably, we have decided not to proceed. We think it is always right to give constructive criticism and bearing this in mind we would like to make the following points, which influenced our final decision. It seems that, if you do not “get in at the start”, so to speak, and choose some of the various options or “upgrades” it is then not possible to later upgrade, say, the kitchen to a more personal liking. The kitchens in currently completed, or nearly completed properties, seem to be of a very low specification; fitted with small gas hobs, lower spec’ ovens, worktops etc which cannot really be later upgraded to more modern Induction Hobs, for example (due to suitable electrical wiring provision at the building stage). This leaves you scratching your head as to why the builders didn’t automatically upgrade the kitchens (and other areas like bathrooms) in these last few unsold houses to make them much more attractive to potential buyers? They potentially leave themselves unable to sell some of these properties for the sake of a few thousand pounds worth of fixtures and fittings. You have to bear in mind that these houses are all upwards of £500,000!!! House designs are subjective, of course, so you make your own choice of which particular house design you like, but everybody likes a nice interior; kitchen especially, bathrooms too, so why compromise?? Another issue is for us was the “Unadopted” status of the inside roads of the development. In our view this is a worry and the Government, in implementing its new house building programme, should legislate that all roads inside new house developments should be fully adopted by the local council once completed. After all we all pay full Council Tax! Doh!!! House Builders should band together through their professional bodies to lobby Government to this effect! Finally, we felt the houses’ room sizes were a little small for our own liking. Again a subjective thing. In summary, a lovely development which has its charms, but not for us, unfortunately. A visit is highly recommended and Sales Executive Rosie will make you very welcome!
Peter · 25 July 2024 · Eccleston Homes Rainford
★★★★★ 5/5
TrustpilotGreat Customer Service!
Dawn at Holland House Farm has been extremely helpful all the way through our process.We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.
Jamie · 22 July 2024 · Eccleston Homes Rainford
★★★★★ 5/5
TrustpilotNew House Farm
Phil was very professional and extremely helpful. He was able to answer all our enquiries quickly and efficiently. His help and assistance was really appreciatedTanya and Kevin
Tanya · 22 July 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Hello Tanya & KevinThank you for your recent 5* review regarding the service you've received from Phil.We'll be sure to pass this on.Enjoy your weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotFirst time buyers looking at lots of…
First time buyers looking at lots of different houses. Phil made us feel so comfortable & at ease. He really went above and beyond in every aspect! Cant recommend enough.
Lewis · 21 July 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Hello LewisThank you for your recent 5* review.We're pleased that Phil was able to impress you with his service and we'll certainly pass your comments on to him.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotToday we viewed two of the Eccleston…
Today we viewed two of the Eccleston Homes sites, with our experience from start to finish being excellent. Both Marcus and Anne have been extremely helpful in aiding us with our decisions, as well as options whilst ensuring we had all the information we needed to make an informed decision, with nothing too much trouble. We therefore could not recommend these enough.
Rachel · 20 July 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Hello RachelWe hope that you're well.Thank you for your recent review regarding the service you've received from both Anne and Marcus on our developments.We know that they'll be pleased to have been able to help you with your new home hunting.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotAnne was extremely pleasant and…
Anne was extremely pleasant and professional in her dealings with us . She was very informative and made our experience of purchasing the property good one . We look forward to continuing the process.
Kevin · 20 July 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Hello KevinThank you for your recent review regarding the service you've received from our Sales Consultant Anne.We know that Anne is happy to be working with you going forward and we all look forward to welcoming you into your new home.Thanks againRegards
★★★★★ 5/5
TrustpilotImpressed by the design and space…
Impressed by the design and space within the houses for a new build and by Rosie who was very helpful
Stephen · 23 June 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Good Morning StephenThank you for your 5* review regarding your recent visit to one of our developments.We're pleased to hear about your positive experience and we'll certainly pass your comments on to Rosie.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotExcellent customer service
We recently visited two Eccleston Homes sites, Scarisbrick and Horwich. We met with Rosie and Anne and both were very hospitable and knowledgeable and made us feel very welcome. They were both generous with their time and dealt with our many questions.
Robbie · 23 June 2024 · Eccleston Homes Rainford
Agent replied · 23 August 2024
Good Morning RobbieThank you for taking the time to leave your 5* review regarding your recent visit to our developments.We'll certainly pass your comments on to Rosie and Anne.RegardsEccleston Homes
★★★★★ 2/5
TrustpilotStart but don’t finish Estates
Eccleston homes build really lovely propertiesThe problem is once you have moved in they don’t really care, I’ve been living in the Lords Fold site now for 18 months some of my neighbours have been here 12 months longer than that, today we find that the road is still unfinished. The public open space is a disgrace, and no matter who you meet from their company they just continually fob you off and try to lie to you. Given what I know now I wouldn’t buy a property off them again. We simply want to live here in peace and quite in a clean road ….not a dust bowl where contractors have no respect for the residents. I’d be embarrassed if I was part of the board of directors. But they simply move onto their next development. Enough is Enough!
Stephen · 8 June 2024 · Eccleston Homes Rainford
★★★★★ 5/5
TrustpilotExcellent experience so far
We are very happy with our experience to date with Eccleston Homes, Horwich.Anne is absolutely fantastic and has made our experience of choosing our home a delight. She is an excellent combination of friendly and professional. Her patience with our endless questions has been unwavering!Nothing is too much trouble, in fact she’s just been on the phone with an update which has been very reassuring. We are really looking forward to moving in to our new home. Rob and Helen
Helen · 3 June 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good Morning Rob and HelenWe hope that you're well.Thank you for taking the time to leave your recent 5* review regarding the service that you're receiving from our Sales Consultant, Anne.We'll pass you're comments on and we know that Anne is looking forward to welcoming you into your new home.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotDawn at the Holland House Farm…
Dawn at the Holland House Farm development has been amazing start to finish. She was always so helpful with our many questions and kept us up to date constantly! Lewis the site manager has also been great since we have moved in, with getting any issues fixed quickly and contacting us to keep us updated.
Amy · 3 June 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good Morning AmyThank you for taking the time to leave your recent 5* review of the service that you're receiving from both Dawn and Lewis at our Holland House Farm development.We've passed your comments on to the whole team.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotSo far so great! …
Rosie and Marcus have been so helpful from the start of my journey with Eccleston Homes. They have accommodated my requests and sort out answers when I’ve asked. Rosie has arranged viewing when I asked and both have been very Friendly and helpful. I hope the journey continues as smoothly when sale goes through. I’m looking forward to moving in hopefully soon.
Loraine · 29 May 2024 · Eccleston Homes Bolton
Agent replied · 9 June 2024
Good Morning LoraineThank you for leaving your recent feedback regarding the service you're receiving from both Rosie and Marcus. We know that they both look forward to welcoming you into your new home very soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotProfessional and helpful
Had two visits to Eccleston Homes showhouses recently. Ist occaision dealt with by Rosie and on our 2nd vvisitdealt with by Anne. Both first class, very professional, helpful and answered all our qquestions .
Mr · 26 May 2024 · Eccleston Homes Bolton
Agent replied · 9 June 2024
Good MorningThank you for taking the time to leave your recent 5* review regarding your visits to our Viscount Green development.We know that both Rosie and Anne will be pleased with your compliments.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotRosie is nice & helpful
Rosie is nice & helpful, her suggestion & information is useful to us. I am happy to meet her and satisfaction for the viewing.
Anna · 21 May 2024 · Eccleston Homes Bolton
Agent replied · 9 June 2024
Good morning AnnaThank you for your recent 5* review and the compliments that you've made regarding the service from Rosie.We'll certainly pass your comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotRosie was very helpful and answered all…
Rosie was very helpful and answered all our questions and queries.
Mr · 13 May 2024 · Eccleston Homes Bolton
Agent replied · 9 June 2024
Good Morning Mr TaylorThank you for your recent 5* review.We'll certainly pass your comments on to Rosie. Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotAmazing company
Amazing still in the process but very easy to deal with stress free always on hand for advice or anything at all dawn you have been just amazing always reply straight away to any messages or emails always helpful such a lovely lady Thankyou for making my journey easy and stress free you truly have, would definitely recommend this company A****
Louise · 9 May 2024 · Eccleston Homes Bolton
Agent replied · 9 June 2024
Good Morning LouiseThank you for your recent 5* review and for taking the time to provide such lovely feedback. We all really appreciate your comments and look forward to welcoming you into your new home soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotThanks Dawn for your help
Thanks Dawn for your help. Answered all our questions and offered good solutions to our issues.
Sontokh · 5 May 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good MorningThank you for taking the time to leave your recent 5* review. It's appreciated.We'll pass this on to Dawn and we know she'll be pleased to have been able to help you.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotA massive thankyou…
We dealt with Marcus and he was brilliant in helping me and my partner buy our first home! He was very informative and made the whole experience seem to be exciting and enjoyable! We can’t thank him enough and are counting down the days till we get handed our keys. Thankyou again!
Georgia · 2 May 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good Morning GeorgiaThank you for taking the time to leave us your 5* review. We know that Marcus will really appreciate your kind comments and the whole team here is looking forward to working with you on the rest of your home buying journey.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service! Thank you to Marcus and Yvonne, who have been fantastic - very informative and really appreciate their support and guidance in finding me the perfect first home. I would highly recommend!
JH · 1 May 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good MorningThank you for your recent 5* review. We're really pleased that both Yvonne and Marcus have been able to help you so far and we know they'll continue to assist you on the rest of your home buying journey.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotBee at Eccleston Homes
Buying a new home as they say is one of the most stressful events that can occur. So having someone at the end of the phone line to sort out all your issues is vital. You hear of many horror stories of developers taking the money and abandoning their customers. But I have to say Bee at Customer Care has helped me so much. I have moaned, joked and probably cried she has always gone out of her way to look after me. Her telephone manner, empathy and compassion are next to none.Thank you Bee. Can someone please give this lady a pay rise. Thanks!
Nafeesa · 23 April 2024 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good Morning NafeesaWe hope that you're well.Thank you for your recent 5* review and the kind comments that you've made regarding the service you've received. We'll certainly pass on your comments and thanks again for taking the time to leave a review.Kind RegardsEccleston Homes
★★★★★ 1/5
TrustpilotStill no time line or plan to correct…
Still no time line or plan to correct the remaining defects including the sewer drain lid, out of square walls and the half finished jobs that where started around Easter along with the other issues
Paul · 19 April 2024 · Eccleston Homes Rainford
★★★★★ 1/5
TrustpilotIn March some work was carried out to…
In March some work was carried out to correct the out of tolerance walls part of this involved fitting a wider door frame, so now the plaster boards and the plastering along with the decorating needs to be corrected a month on and still waiting for something to happen other that time to tick away, so the job could be called finished.
Paul · 18 April 2024 · Eccleston Homes Bolton
Agent replied · 11 June 2024
Hi Paul, we're sorry to hear you're unhappy with the quality of your home. Please be assured that we have taken note of your comments. We understand that our Customer Care team and sub - contractor partners are in contact with you regarding the items that you have reported, however, a member of our Customer Care team will make contact with you to discuss your outstanding issues. RegardsEccleston Homes
★★★★★ 1/5
TrustpilotDrain cover still needs to be changed…
Drain cover still needs to be changed as it still stinks of sewage Washed my car on my drive outside my house fumes gave me a headache This is clearly not good for anyones healthIt needs sorting as soon as possible I await an update
Paul · 17 April 2024 · Eccleston Homes Rainford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
