Trusted Agent profile
★★★★★
278 reviews across 3 offices and 1 platform
Eccleston Homes has three offices, in Rainford, Bolton and Warrington. Together they have 278 reviews on 1 platform, rated 4.2 out of 5 overall.
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Eccleston Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHospitality
Good sized bedrooms and bathrooms.
Good Morning Thank you for your recent 5* review of our new homes. Our policy is to balance the layout of our new homes, to ensure that they reflect the way that people live. We're pleased that this has come across in your experience with us. Have a good weekend. Kind regards Eccleston Homes
5/5
TrustpilotRebecca Ellison is amazing!
Rebecca Ellison has been amazingly supportive so far on our purchasing journey. She has been very knowledgeable and so helpful with everything we've needed to know upto now. Nothing has been too much trouble for her and she's been in regular contact with us, keeping us updated with everything. Rebecca is an absolute credit to Eccleston Homes and we look forward to our purchasing journey with her helping to guide us through.
Good Morning Danny Thank you for your recent 5* review of the service that you're receiving from our Sales Consultant, Rebecca. We know that Rebecca is looking forward to working with you on your journey and welcoming you into your new home. Kind regards Eccleston Homes
5/5
TrustpilotRebecca was very helpful and…
Rebecca was very helpful and knowledgeable about the site , house and my options.
Good Morning Thank you for your 5* review of your experience with our colleague, Rebecca. We've passed your comments on and we know that Rebecca will be pleased. Kind regards Eccleston Homes
5/5
TrustpilotWelcoming and knowledgeable
Warm and welcoming. Patient and knowledgeable. Always quick to respond to questions and made us feel confident and safe within the process.
Good Morning Claire Thanks for your review. Positive praise all round. Thanks again Kind regards Eccleston Homes
5/5
TrustpilotDawn was very experienced in the way…
Dawn was very experienced in the way she explained all of the properties we asked about and any other questions she we asked.
Good Morning Maureen Thank you for your 5* review. We've passed your kind comments on to our Sales Consultant, Dawn. We know that Dawn will be pleased. Kind regards Eccleston Homes
5/5
TrustpilotCenturion Park
My wife and I visited the Centurion Park development on Sunday to view some of the properties, and we were warmly welcomed by the very friendly and knowledgeable Carole Innes.
5/5
TrustpilotVery helpful and informative
Very helpful and informative , professional
Hello Richard Thank you for your recent review regarding your visit to our development sales centre. We've passed your comments on. Thanks again Kind regards Eccleston Homes
5/5
TrustpilotVisited Eccleston Homes
Visited Eccleston Homes. It was a great experience. Carole Is very friendly and very knowledgeable about the houses.
Good Morning Thank you for your recent 5* review of your experience with our Sales Consultant, Carole. We've passed your kind comments on. Kind regards Eccleston Homes
5/5
TrustpilotWe had a very informative pleasant…
We had a very informative pleasant visit to Willow bank. Marcus was welcoming and gave us plenty of information, he even offered us a coffee.
Hello Janet We hope that you're well. Thank you for your compliments and review following your visit to our Willow Bank development. We've passed your comments on to Marcus for you. Thanks again Kind regards Eccleston Homes
5/5
TrustpilotCarole Was lovely and very informative
Carole Was lovely and very informative, told us a lot about part exchange and how to go about putting our house through with yourselves. Showed us plenty of properties and gave us good constructive reviews about them all. All the houses shown are made to an amazing standard not like your average new build. Hopefully looking to buy with you in the future
Hello Chloe Thank you for your recent 5* review regarding your visit our show homes and sales centre and the service that you received from Carole. We're really pleased that you liked the properties available and hope to be of further help to you in the future. If you require any more assistance then please do not hesitate to contact us. Kind regards Eccleston Homes
5/5
TrustpilotEccleston homes centurion park
Carol is amazing absolute credit to the team, she is helpful and flexible and had nothing but a positive experience so far!
Good Morning Thank for your review of your experience so far with our Sales Consultant, Carole. We know that Carole will continue to positively guide you and do not hesitate to make contact whenever you have any questions. Kind regards Eccleston Homes
5/5
TrustpilotThank you Carole 🙌
Carole has been amazing from start to almost finish. We move in soon and Carole has been with us the whole way. She goes out of her way to look after us as the buyer and has been instrumental in getting us over the line for this sale.
Hello Hazel Thank you for your recent review regarding your journey with Carole so far. We know that Carole wants to assist you whenever she can and will be in constant contact with you during and after your purchase. Kind regards Eccleston Homes
5/5
TrustpilotExcellent customer service
Stopped by the Centurion park development not knowing what to expect. I was greeted by a lovely lady, Carol Innes. I had a look around the show homes and then sat and had a chat with Carol regarding the development. She explained how things would work and how long the development would take to finish. She provided us with expert advice and how we would be best moving forward to the purchase of a beautiful new home. We have taken her advice and are now hoping that the builders will help us fulfill our dream move. Thank you Carol for all your help and guidance over the last few weeks. Keep smiling and keep up the great work
Good Morning Karen We hope that you're well. Thank you for your recent 5* review of the service that your receiving from our Sales Consultant, Carole, at our Centurion Park development. We're really pleased that Carole has been able to positively assist you so far. We've passed your comments on and we know that Carole will be pleased with your kind comments. Kind regards Eccleston Homes
5/5
TrustpilotVisited New House Farm at the weekend
Visited New House Farm at the weekend. Houses are beautiful, Marcus and Rosie were lovely made us feel very welcome. Gave us all the information we needed.
Good Evening Thank you for your recent 5* review of the service you received from both Rosie and Marcus at our Open House weekend at New House Farm, Hatton. We've passed your comments on to the team. Kind regards Eccleston Homes
5/5
TrustpilotHelpful and Open
The customer service has been second to none. Carole has been exceptional, helping us to understand all the options available to us. It truly feels as though Carole wants us to make the best decision for us and has been incredibly accommodating. The homes are beautiful and well planned out as well as reasonably priced.
Hello Charlotte Thank you for your recent 5* review of the service you've received from our Sales Consultant, Carole. We'll pass your comments on to Carole, who we know will appreciate your kind words. Regards Eccleston Homes
5/5
TrustpilotVisit
Me and my partner went to view the properties at new House Farm. Beautiful location and stunning houses. Both Rosie and Marcus were very helpful and gave us lots of information. Will definitely visit again.
1/5
TrustpilotPoor quality builder and dreadful after care.
Reserved our new home in June 2023. The saleswoman was fine, answering our many questions whilst waiting for the house to be built. There was a 3 months delay in the completion date but we eventually moved into our home in August 2024. The quality of the finish isn’t great, shabby paintwork, dents in the walls and chipped woodwork in places but these are not accepted as snags. We had 72 hours from getting the keys to produce a snag list which is difficult when you’re trying to get your furniture into the house, put belongings into kitchen cupboards etc. Also we had Amtico flooring and carpets included in our purchase but the wrong Amtico had been laid throughout the ground floor resulting in us having to move back out for 2 days whilst it was rectified. As we approached winter and the colder months arrived we realised we could hear a strange noise upstairs coming from the loft. On inspection we noticed the roof felt/membrane was covered in water droplets which would freeze and then thaw. The water was then dripping onto the lagging causing it to soak up the water and flatten. We reported it but had to wait a number of weeks before the builder inspected the roof. We also had water coming in through the ceiling around the skylight windows to the lower sloping roof at the rear of the house. The roofing contractor stated a non breathable membrane had been used and it was therefore replaced. In addition some roof tile vents were added to stop the loft condensation. Over the summer the loft has been dry but once the cold winter months arrived in late 2025 the condensation started again. The builder has fitted some plastic felt vents and assured us this would resolve the issue. Unfortunately this is not the case and we still have excessive condensation in our loft which once again is dripping onto the lagging. Despite numerous emails to customer care we are still awaiting a resolution. Our emails go unanswered for days and when we do get a response it is patronising and accusatory. We are told we shouldn’t keep opening the loft hatch (we don’t) or not to dry clothes on an airer (we don’t) or turn the extractor fans on when showering (we do). This house is our 4th new build home. We’ve never had problems like this in our other properties. Some of our neighbours have a different loft felt/membrane which leads us to believe we have a non breathable membrane in our loft (especially as the roofer admitted there was a non breathable membrane in the lower sloping roof). Some of our neighbours also have excessive condensation like us and are in the process of trying to get Eccleston Homes to sort it out. They have the same roof felt as ours. This house is our last home, we downsized and retired here. We don’t want the worry of a very wet loft. There’s also a concern about the combination of electrics and water in the loft as we have solar panels and the wiring and control panel is in the loft. Eccleston Homes don’t seem to care. Their solutions haven’t worked and getting a response from them is a nightmare. We assumed, as they are a relatively small builder, that the build quality and customer care would be to a high standard. This is not the case. Sadly I wouldn’t recommend Eccleston Homes to anyone. You’ll notice the positive reviews are mainly pre completion, when the salesperson is falling over themselves to be polite and professional in order to take your money. Once you’ve completed they don’t want to know you. I wish we hadn’t purchased our Eccleston Home. Update - membrane confirmed as non breathable which, although is within specifications, if non breathable membrane is used additional ventilation should be installed. Following a lot of back n forth and stress on our part (and independent damp technicians measuring the moisture readings) we now have additional soffit vents fitted around the roof fascia. Time will tell if this has worked.
5/5
TrustpilotThe sales lady was extremely…
The sales lady was extremely informative and very helpful.
Hello Lorraine We hope that we you had a good weekend. Thank you for your recent review regarding the service that you received from Rosie. We're pleased that Rosie was able to assist and we'll pass your comments on. Kind regards Eccleston Homes
5/5
TrustpilotEccleston Homes were fantastic on our…
Eccleston Homes were fantastic on our first purchase of a new build. From start to finish the communication and friendliness of the entire team has been second to none. The aftercare seems like it's going to be great as well and the finish of our home is beautiful! The welcome gift was such a thoughtful and tasteful touch and made us feel like we were home immediately. Thank you so much ☺️
Hello Jennie We hope that you're well. Thank you so much for your recent 5* review. We'll certainly pass on your kind comments to the team and we hope that you quickly settle into your new home and can start enjoying it straight away. Kind regards Eccleston Homes
5/5
TrustpilotRebecca Ellison is a perfect sales agent
Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes. She has advised us that we can call in the sales office any time and also that she will keep us informed about progress with our chosen property. We thoroughly recommend Rebecca.
Hello Mark We hope that you're well. Thank you for your recent review regarding your visit to our Sales Centre and the service provided by Rebecca. We've passed on your comments and we know that Rebecca is pleased to have been able to assist you. Kind regards Eccleston Homes
5/5
TrustpilotIt was all about our needs
Welcomed and made to feel so special
5/5
TrustpilotExcellent sales staff and clean site.
Rating only, no written review.
5/5
TrustpilotRosie was so helpful showing us round…
Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.
5/5
TrustpilotExcellent customer service
Excellent customer service. Rosie was very helpful and nothing was too much trouble
Good afternoon Thank you for taking the time to leave your 5* review regarding the service you received from Rosie. We'll ensure that Rosie is aware of your comments. Kind regards Eccleston Homes
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Rainford has the most, with 270 reviews rated 4.3 out of 5, followed by Bolton with 261.
The three Eccleston Homes offices, by town:
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