Trusted Agent profile
★★★★★
276 reviews across 3 offices and 1 platform
Eccleston Homes has three offices, in Rainford, Bolton and Warrington. Together they have 276 reviews on 1 platform, rated 4.2 out of 5 overall.
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Eccleston Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBoth sales consultants were very…
Both sales consultants were very helpful and informative in answering all my questions fully. They were also very friendly throughout which made my visit a really pleasant one. Thank you!
Hello Miss HoWe hope that you're keeping well.Thank you for your recent review regarding the service you received on site. We'll be sure to pass the comments on.Kind regardsEccleston Homes
2/5
TrustpilotSound and thermal proofing questionable
If you are noise sensitive, you should think twice about buying a home with Eccleston. Even though we checked many times that the houses were getting double glazing windows and we specifically chose this development because it's not by a motorway or train tracks, we can actually hear everything that is happening inside and outside. We can have a normal sound level conversation with someone who's behind the french patio doors in the garden and can hear anyone driving by, taking their bins out, chatting outside the house very distinctly while windows are closed. We can also hear everything happening inside the house upstairs to downstairs (opening a cupboard, coming out of the shower, etc... )In terms of thermal insulation, don't be impressed by the efficiency B stated on the EPC as it's been carried out based on paperwork and not by assessing the house itself. You will find that some rooms in the house maintain the temperature better than others (can be 2 to 5 degrees difference). You will also find that air leaks and thermal bridges exist, if you are willing to pay for a thermal survey of your house. You will end up switching on your heating most of the time in winter because the warmth doesn't stay inside. The houses are sold at a premium price so make an informed decision if these two points are of any interest to you.
Hello LuIn response to your recent review, we have now had the opportunity to look into the points that you raised.In relation to the comments regarding sound, we can confirm that the property was has been built in accordance with the appropriate Building Regulations and this includes noise attenuation and double glazing. We are unaware that you feel that there is an issue with this, as we do not have any record of you having reported this to us. If you feel that this is a problem then please report this through the usual customer care channels and we will be happy to investigate this further for you.In terms of the thermal and heating points that you have raised, again we can confirm that the property has been built in accordance with the appropriate Building Regulations.The predicted energy efficiency of the property is independently assessed, based upon the design and specification of the property and various other factors, such as location and orientation on the development. These are indeed independently assessed prior to any property being constructed and a Predicted Energy Assessment (PEA) is produced. This provides an anticipation performance figure, based upon the factors previously mentioned. Once a property is physically complete, and prior to any completion notice being issued, or legal completion taking place, each property then undergoes an independent physical test and assessment, with an Air Permeability Test. This test also takes account of the u value of the building fabric and the thermal bridging requirements. This is when the Energy Performance Certificate (EPC) is produced and provided. I can confirm that, prior to your property being deemed as physically complete and therefore prior to your legal completion, your property underwent this independent physical test and assessment and passed. Therefore we are unable to agree with your comments that” the efficiency B stated on the EPC is based upon paperwork and not by assessing the house itself”.Following your report regarding your concerns, we inspected your heating system and a plumber attended your property to rebalance the heating system and also advise you on the most efficient use of the system. We additionally undertook an Ambient Air Test of each room in your property. This is the route that the NHBC would take, should you report this issue to them under the terms of the warranty. Again, we can confirm that each room achieved, or exceeded the required temperatures.During our discussions and inspections we have fully explained the performance requirements of your property, the heating designs have been shared with you, the results of the Ambient Air Test and the Building Regulations pass certificate have been provided to you.During a visit to your property our Construction Director offered to do a more intrusive inspection of the actual insulation installed in your property. We understand that you have declined this inspection. Additionally, we have advised you on several occasions that turning radiator thermostat valves down, or off and programming your heating to come on for short periods during the morning and evening is unlikely to adequately heat your home during the winter months in the UK.At all points during these discussions, we have stated, that should an issue be found then we will commit to correcting it. This included that should you carry out your own independent testing we would also commit to undertake any reasonable recommendations.We understand that you have concerns regarding the heating of your home, however, we can confirm that your home is performing as designed and as required under the appropriate Building Regulations.On the final point that you have made, we confirm that the properties on our developments are priced and sold inline with the prevailing market conditions, relevant to the style and size of the property. This is done taking account of many factors, the local market, including second hand and new build comparisons and therefore no “premium” has been paid.RegardsEccleston Homes
5/5
TrustpilotVery impressed!
Couldn’t be happier with our experience with Eccleston Homes so far. Yvonne has been incredibly helpful and thorough, enabling us to feel content and very excited about our purchase - especially during the options selection. Thank you so much!
Hello Jessicawe hope you're staying and well.Thank you for your recent review and the positive comments that you have made regarding the service you've received from our Sales Consultant Yvonne. We'll be sure pass these on and I'm sure that they will be appreciated.We look forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotLooking at a purchase
Hi My wife and I visited your Lords fold site in Rainford today and were most impressed with the hospitality given and the quality of your homes on offer. We are looking to purchase a detached house when they become available and have left our details with Yvonne, the sales representative. Thank you Steve and Karen
Hello StephenWe hope you're staying well.Thank you for your review and the comments you have made regarding the service you received from Yvonne at our Lords Fold development. We'll gladly pass these on.We're pleased that you like the properties at the development and look forward to hopefully seeing you again soon.RegardsEccleston Homes
5/5
TrustpilotYvonne was very helpful
Yvonne was very helpful, gave us our space to look at the property but then answered any questions and gave advise without being intrusive.
Good MorningThank you for your recent review and your comments regarding the serviced you received from our Sales Consultant, Yvonne. We're very pleased that you felt able to leave the review and we'll be sure to pass your comments on.Have a good day.RegardsEccleston Homes
5/5
TrustpilotA most helpful and informative visit…
A most helpful and informative visit with great one to one personal service. Top quality property reflected by the service delivery.
Hello GeraldThank you for your recent review.We're really please you had a good experience with us and we really appreciate your positive comments.Have a great weekend.RegardsEccleston Homes
5/5
TrustpilotBrilliant customer service by the sales…
Brilliant customer service by the sales consultants at Garrett Manor.Christine kept me up to date with updates and information about the house I wanted to reserve. Really great service provided!!
Good AfternoonWe hope that you're keeping safe and well.Thank you for your recent review regarding your experience at our Garrett Manor development. We'll pass these on to the sales team on site.RegardsEccleston Homes
5/5
TrustpilotHighly Recommended
Staff were very helpful & polite from my 1st visit after an appointment was made via telephone.I didn’t feel rushed, all my questions were answered fully and everything explained. A second visit was arranged at a later date and again I can not fault the way everything was handled.I have again visited yesterday and paid the reservation fee where yet again everything was explained fully from the start of the process to the end, suggested solicitors details given , emails sent to my preferred solicitor and mortgage advisor with information they require all within a day.I wasn’t expecting it but even went in the show homes again to look at upgrade options available and given an updated price list to consider for when the appointment is made for when these decisions are made.I can not fault Eccleston Homes at all and I would definitely recommend to book an appointment if interested in any of the properties.
Hello PaulThank you for your recent review.We're pleased that you've recognised the service you've received from the team on site and that you feel able to leave these comments.We'll be sure to pass these on to everyone involved and we look forward to dealing with you during the purchase of your new home.RegardsEccleston Homes
5/5
TrustpilotMany thanks to Eccleston Homes…
Many thanks to Eccleston Homes especially Chris and the showhome staff. I've had a brilliant experience buying my house. All my snags have been sorted with the excellent help from Bee the Customer Care Coordinator. I'm very happy. All good.
Hello GaryThank you for your recent 5* review.We'll be sure to pass your comments on to the team, which we're sure they'll appreciate.We're very pleased that you're happy in your new home.RegardsEccleston Homes
5/5
Trustpilotexcellent customer service
Rating only, no written review.
Hello PaulWe hope you're keeping safe and well.Thank you for your recent review and comments.RegardsEccleston Homes
5/5
TrustpilotGareth Manor - Croft
We have bought our plot in Gareth Manor this November and our 3 bedroom house-Croft-will be ready this summer. All the process was made easy by Dawn - the sale assistant - choosing our options and extras. 5 stars to the Eccleston, always available and caring. Waiting for our house now! The showrooms as well are a good inspiration and the interior design is amazing! Thank you Dawn, Chris and Eccleston!
Hello AndreeaThank you for your recent 5* review.We'll pass your kind comments on to Dawn and the team at Garrett Manor.We're pleased that you like our new Croft show home at Lords Fold and we look forward to welcoming you into your new home in the future.RegardsEccleston Homes
5/5
TrustpilotDawn welcomed us with a friendly smile
Dawn welcomed us with a friendly smile. Gave us information and answered all our questions efficiently. Show homes were lovely and of a great standard.just a shame you did not have the type of house we were interested in.
Hello JoyWe hope that you are well.Thank you for your recent review and for your kind comments regarding our Sales Consultant Dawn. We've passed these on and we know that they will be appreciated.RegardsEccleston Homes
5/5
TrustpilotHouse viewing
Excellent sales team and sevices .
Good MorningWe hope that you're staying safe and well.Thank you for your review, we really appreciate your comments.RegardsEccleston Homes
5/5
TrustpilotAfter reading negative comments…
After reading negative comments regarding eccleston homes we were unsure until we met Yvonne from eccleston homes at Lord folds. Yvonne kindly stayed behind on Saturday after we cold called to talk us through the home choices and what we needed to do. Sunday we called in a reserved our forever home with Yvonne answering any concerns we had with honestly. Thanks Yvonne first stage completed.2nd stage review to follow....
Hello ChrisThank you for your recent 5* Trustpilot review and the compliments paid to our Sales Consultant Yvonne, at our Lords Fold development.We'll be sure to pass on your praise and we look forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotYvonne and the team are really lovely…
Yvonne and the team are really lovely and inviting. Have mad a very stressful move, more calming.
Hello Jonthank you for your recent Trustpilot review regarding your experience at our Lords Fold development in Rainford.We'll be sure to pass your kind words onto the the on site team.RegardsEccleston Homes
5/5
TrustpilotFantastic service from all contacts…
Fantastic service from all contacts especially Yvonne in Lords Fold office ! Kept in touch with us through lengthy period of time and made things easy and simple to understand ! 🔥🔥🔥🔥🔥
Hello StephenThank you for your recent review of of our Lords Fold development and the ongoing service you have received from our Sales Consultant Yvonne.We'll pass these on to Yvonne.RegardsEccleston Homes
5/5
TrustpilotYvonne from Eccleston Homes Lords Fold…
Yvonne from Eccleston Homes Lords Fold has been absolutely superb. She has taken us through every stage of the process, sorted any questions we’ve had and even helped with advising on options. Thank you Yvonne
Hello CarolineWe hope that you're keeping safe and staying well.Thank you for your recent review and compliments regarding the service that you've received from our Sales Consultant Yvonne at our Lords Fold development.I'm sure that Yvonne will be pleased to hear that her efforts haven't gone unnoticed.RegardsEccleston Homes
5/5
TrustpilotFantastic service from the Rainford sales team
We have been looking for our dream home when we came across Eccleston Homes in Rainford. We spoke with the sales assist, Yvonne, and she was absolutely great. She made us feel really welcome and her knowledge of the homes was just just what we needed in order to know what property would best suit our family. We have since revisited Yvonne on several more occasions and no matter how busy she was, she always made time to answer any questions we had, couldn’t ask for a better experience. We also visited the Hyde development to see one of their show homes as Rainford didn’t have one to view, the sales assistant Martin was very friendly and accommodating and helped to show us around the home, very kind considering we aren’t wishing to purchase from Hyde.Over all, our experience with Eccleston Homes, particularly that of Yvonne, was excellent, I would without doubt be happy to purchase with confidence.
Hello Helen and AndyWe hope that you're well?Thank you for your recent 5* Trustpilot review regarding your experiences at our Lords Fold and Christy Brow developments. We really appreciate your comments and will be sure to pass these on to both Yvonne and Martin.RegardsEccleston Homes
5/5
TrustpilotWe’ve had a great experience throughout…
We’ve had a great experience throughout our journey with Ecclestone Homes. Christine has been amazing and helped us throughout. Would definitely recommend.
Hello JackWe hope that you're keeping safe and well.Thank you for your recent review and we're pleased that you were able to report your positive experience with us. We'll be sure to pass on your comments to Christine at Garrett Manor.RegardsEccleston Homes
5/5
TrustpilotMartin the salesman is fabulous at his…
Martin the salesman is fabulous at his job. I have been to many new developments and the lack of customer service and rudeness made me leave. Martin always acknowledges you even if he is busy and his professionalism is outstanding. So far so good !
Hello NafeesaWe hope that you're keeping safe and staying well.Thank you for your review and your kind words regarding the service that you've received from Martin. They are very much appreciated.We'll ensure that these are passed on.Kind regardsEccleston Homes
5/5
TrustpilotReturning customers
My self and my partner purchased our first home with Eccleston and are now looking to buy our second. We were today greeted by the lovely Chris who was friendly, engaging and very knowledgeable about the site. She made us feel completely at ease and we left feeling confident in choosing them again for our second home.
Hello MeganThank you for your lovely review and kind words regarding our Sales Consultant Chris, we'll be sure to pass those on.We're really pleased that you're considering purchasing another home from us and we really hope that we can make that happen in the near future.RegardsEccleston Homes
5/5
TrustpilotCan’t fault the post sales follow up…
Can’t fault the post sales follow up from Eccleston. We had problems with our house but they were fixed faster than we thought they would be and with a lot of enthusiasm. What we thought might be stressful situation wasn’t at all. Gerardine & Tony do a lot of work at pace to get things moving when something needs to be done. Very proactive team with regular check ins makes for a good one experience.
Hello AlexWe hope that you and your family are staying safe and keeping well.Thank you for your recent 5* review regarding the service that you have received from both Gerardine and Tony, we'll be sure to pass those comments on.We hope that you continue to enjoy your new Eccleston Home and please do not hesitate to contact us should you need us.RegardsEccleston Homes
5/5
TrustpilotGarrett Manor
From the reservation process the customer service by Chris and Dawn has been exemplary, they have kept us up to date with our purchase and answer any queries in a timely manner. We do have quite a few minor snags, nothing major and can be easily fixed, the customer service team and site manager Matt have been extremely helpful.We absolutely love our new home 🏡
Hello LisaWe hope that you're staying safe and keeping well.Thank you for your recent 5* review regarding your new home purchase at our Garrett Manor development and thank you for the kind words regarding the service that you have received from our site based team. We'll be sure to pass those on.We hope you continue to enjoy your new Eccleston Home and you know where we are if you need us.RegardsEccleston Homes
1/5
TrustpilotTHERE IS NO QUALITY CONTROL
I originally wrote a review in 2021 after being approached by Chris who asked me to put something on trust pilot because they had received some bad reviews. I gave a glowing review but removed it later because it was not a true reflection of my experience, therefore I suspect some of the other reviews must have been written in the same manner. I can now give a true reflection of my experience of my house purchase from Eccleston Homes. I must say the design of the houses is possibly the best feature of these properties. I received my keys in April 2021 and was very excited about moving into my new house, this is not the first time I have purchase new having lived in two other new builds, so I expected some snags. I items listed resulted in 135 issues with items like no drainage in front of garage which resulted in the garage being flooded, dangerous wiring in the boiler cupboard, damaged microwave (dinted on the door) scratches on most window glasses, no fridge bulb, hot and cold water plumbed the wrong way round in the ensuite, so when you ran the cold water you received “hot” cracked and broken bricks uneven rendering to name a few. Nine months on we are down to 35 snags and still waiting for the big one to be sorted after being promised this would happen in March when the warmer weather arrives. It just a pity that photographs can not be uploaded with this review, however most of the poor workmanship can be seen on FB Eccleston Homes Fix My House. Eccleston Home could be a good company if they introduced some quality controls with their builds as the workmanship on my property is terrible.
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Rainford has the most, with 268 reviews rated 4.3 out of 5, followed by Bolton with 261.
The three Eccleston Homes offices, by town:
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