Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotAmazing service.
Excellent service provided by Dawn White from start to finish. I was lucky to reserve one of the last plots available at Eccleston and Dawn helped and supported me massively purchasing not only my first, but my dream home, which I am incredibly grateful for. Any questions I had (lots!) she answered, without any issues. Updates were given along the whole purchase and building process. All communication was responded to straight away and even had welcomed suggestions and recommendations along the way in terms of styling etc. Very happy with the service I have been provided with, Dawn was a pleasure to work with. Thank you.
Heather · 16 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello HeatherThanks for taking the time to leave this amazing review and kind comments regarding our Sales Consultant, Dawn. We're really pleased that Dawn has been able to work closely with you on your new home purchase and has left a lasting positive impression.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat welcome
Great welcomeExplained everything and took time explaining options and styles.
Customer · 16 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Thank you for your recent 5*review and taking the time to leave your comments. This really is appreciated.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat welcome and looked after with a…
Great welcome and looked after with a very professional way 5 stars ⭐️⭐️⭐️⭐️⭐️
NordVPN · 14 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Thank you for leaving your recent 5* review. Your comments are really appreciated.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Martin the sales rep is a pleasure to work with and is such a gentleman.His attitude and manner is commendable and he is a great asset to the company.Thanks Nick
Customer · 13 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Thank you your complimentary comments regarding your recent experience with our Sales Consultant Martin. We'll be sure to pass those on and we know they'll be appreciated.RegardsEccleston Homes
★★★★★ 1/5
TrustpilotEccleston after “care” - speak to the residents
We’re residents of the “luxury” Halcyon Place development. If you are considering, or in the process of buying, then come and speak to any of the homeowners to hear about our experience and the dreadful post purchase customer “care”.
Halcyon · 12 May 2022 · Eccleston Homes Bolton
★★★★★ 5/5
TrustpilotLucky to have found Eccleston Homes.
Lucky to have found Eccleston Homes.About to move into my dream home, with the support of a ‘dream team’.Thank you all!Mrs Hallam
Nina · 11 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello Mrs HallamWe're really pleased that you're happy and you sound super excited. We look forward to welcoming you into your new home soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotHad a scheduled viewing at Lords Fold
Had a scheduled viewing at Lords Fold. We were greeted by Yvonne who was extremely professional and helpful. All our queries were answered and we were given information of forthcoming release of new houses in the development. It was a very pleasant experience, made possible with Yvonne's knowledge and help.
Andrew · 10 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello AndrewThank you for your recent review and your positive comments regarding your visit to our sales centre and the experience you had with the service offered by Yvonne, our Sales Consultant.We know that your review and comments will be very appreciated.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat Customer service..
Rating only, no written review.
Hari · 9 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello HariThank you for your recent 5* review and your positive comments. We'll be sure to pass these on.RegardsEccleston Homes
★★★★★ 1/5
TrustpilotDon’t forget the garden
When buying a house from Eccleston homes, don’t forget to add at least 5,000£ in your house costs, to actually have a garden that can be called as such (turf and patio). When the keys are handed over, you will find a big surface of mud, full of debris, without any turf nor leveling done to it. You will have a couple of the cheapest flags you can find on the market, by your patio doors, that don’t even allow you to have a table outside. You will also find that the fence is of poor quality with damaged feather edge boards and a misalignment of the panels. We also had the bad surprise of having a design issue at our garden gate. The gate could not open fully and we were struggling to get our bins in the alley leading to the garden.Finally, don’t disregard the drainage plans when presented to you (if presented to you, they were not to us) as we’ve had land drainage issues and still don’t know if what Eccleston have done to patch the problem after we’ve raised it with them, as we were landscaping our garden, has actually solved it.
LU · 5 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello LuThank you for your latest review.We’ve looked into the points that you have raised.With regards to turf to the rear garden, you would have been made aware, prior to any agreement to purchase, that turf was not included as part of our specification. Our rear gardens are rotavated and finished with top soil.The patio area to the house type that you have purchased includes 12 paving flags to the patio area, in addition to the paths that we include, so unfortunately we have to disagree with your comments regarding “a couple” of flags. With regards to the flags used, these are a popular style of paving flag, that are readily available. As your opening comments of the review were regarding extra costs of finishing your garden, whilst of course there are costs associated with personalising and cultivating your garden to suit your own requirements, hopefully the extension of any paved areas, or patios, would not be prohibitive due to style of paving that we have selected.On the point of the fencing, the feather edge style of fencing that we include is a very popular style of fencing used for both new build properties and existing properties and the timber material used is the same as other styles of fencing. The fencing is also included in the Builder Warranty period. We would like to add that of the 5 new homes developer in your location, we are the only developer to include fencing in our standard specification, so reducing your on costs for finishing your own garden. With regards to the damage that you have mentioned, we believe that the initial two items that you reported, a split board and a protruding nail, were swiftly rectified once reported. We believe that some months later and subsequent to you undertaking your own works to your garden, you then reported further damage to the fence.With regards to the garden gate, we acknowledge that there was a conflict with the soil stack to your property and the gate and we recommended relocating the gate back by some half metre, to resolve the issue. At your request the gate was amended to open outwards, which we advised against, due to exposed hinges and a security issue. You have subsequently raised an issue to state that the hinges are exposed and that these can be removed. We understand that this issue has now been resolved.On the point of the drainage issue to your rear garden, during our investigations, it was concluded that the issue was probably being caused due to hard landscaping and changes to levels works undertaken by the neighbouring property and that this had probably compromised the land drains that we install. To avoid you any conflict with your neighbour and as a gesture of good will, we diverted your land drains to an alternative drain and this appears to have resolved the issue.At our home demonstration tour and prior to legal completion, we do advise our purchasers of the installed land drains and that due to the heavy construction activity involved in building their new home, the ground can become compacted and that it can take some time for the land drains to become fully effective. The cultivation of the garden will also greatly assist.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotThe sales office representative…
The sales office representative (Yevonne) was both very knowledgeable & helpful.
Customer · 3 May 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good AfternoonThank you for your recent review.We're pleased that you been able to leave this review and we'll certainly pass your kind comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVisit to show home
Very friendly service
L · 18 April 2022 · Eccleston Homes Bolton
★★★★★ 5/5
TrustpilotImpressed with all aspects and quality…
Impressed with all aspects and quality of the home.Sales advisor really helpful
Anthony · 16 April 2022 · Eccleston Homes Bolton
★★★★★ 5/5
TrustpilotYvonne was very welcoming and helpful
Yvonne was very welcoming and helpful. The show homes are very well presented and the quality impressive.After viewing the show properties, she answered questions re the house build, I.e traditional as opposed to timber frame.We talked thru the purchase process and Yvonne indicated properties which we both felt would be particularly well suited to me.She talked thru the purchase process and explained the next release stage. I was then invited to keep in touch and said that she would keep me up to date, confirming my contact number and email.I have been studying the literature supplied and will be in touch with a couple of questions in the very near future.Many thanks for a great visit Margaret
Margaret · 15 April 2022 · Eccleston Homes Bolton
★★★★★ 1/5
TrustpilotBuyer beware they don’t care
Sales team are great, but problems start once you get your keys I made the misfortune of buying a house in their Welsh development Halycon Place, so far only 8 of us have moved in out of 15, but we have a combined snag list of over 2000 items ranging from faulty plastering, windows, brickwork, damaged goods used, not finished kitchens (damaged fridge doors, 800mm bare brick holes left as a dishwasher space), by fold doors fitted incorrectly, safety or laminated glass not used where needed, failures to follow local building regulation. Had a director visit us, sat here went very sorry we will get it all sorted 8 weeks later and nothing. Shocking attitude it seems once they have your money they don’t care, households now starting action with NHBC support
Gareth · 13 April 2022 · Eccleston Homes Bolton
★★★★★ 5/5
TrustpilotVery nice and helpful staff
The sales is very nice and helpful.Great experience in reserve property here.Recommend yours to buy with Eccleston Homes.
Lisa · 8 April 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello LisaWe hope that you're having a good day?Thank you for your recent 5* review and your lovely comments.We look forward to working with you on the purchase of your new home.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat customer service!
Great service from Dawn & Chris at Garrett Manor. I recently reserved a plot and found the process to be well explained, efficient and professional.Dawn has been particularly helpful, she is always willing to answer questions and she is knowledgeable about the whole experience of purchasing a new build property. I would recommend Eccleston Homes to anyone looking to purchase a new build.
Emma · 4 April 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello EmmaWe hope that you're keeping well.Thank you for your 5* review and your positive comments regarding the service you're receiving from Dawn and Chris at Garrett Manor.We're really pleased that you've found the service helpful.We know that both Dawn and Chris are pleased with your review and they're looking forward to working with you on your purchase and welcoming you into your new home in the future.Kind regards Eccleston Homes
★★★★★ 5/5
TrustpilotVisit to Lords Fold, Rainford.
Hi, we had an informative chat with Yvonne, and a nice coffee as well.
CC · 2 April 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello CCThank you for your recent review. We've passed this on to Yvonne. We're also glad you enjoyed the coffee!Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotImpressed with the build and the staff
We were very impressed with the quality of the show homes and the build in general.Martin was extremely polite and knowledgeable and most helpful answering our questions and giving guidance.We would certainly purchase an Eccleston Home and wish we had gone down this route several months ago instead of looking in the privately owned sector.
Cristine · 1 April 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello CristineThank you for your recent 5* review and your positive comments regarding your experience with us, together with the service that you have received from our Sales Consultant, Martin. We know that he'll be pleased with your comments.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotFantastic team at Garrett Manor :)
Me and my partner have been lucky enough to reserve our dream home and we couldn’t be more pleased with the unbelievable customer service from both Dawn and Chris at Garrett Manor. We've had continual chats with Dawn on a weekly basis and really feel part of the Eccelston family. We always look forward to hearing from the team and are excited to continue the process in our new home!
George · 30 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello Jodie and GeorgeWe hope you're both well.Thank you so much for this lovely review and your kind comments regarding the service you're receiving from both Chris and Dawn. We'll be sure to pass your comments on.We look forward to welcoming you into your new home soon.Regards from everyone at Eccleston Homes
★★★★★ 5/5
TrustpilotFeeling welcome and excited!
I really felt like we were welcomed and important whilst we viewed the property, and our advisor Yvonne was very clear about expectations, timescales and details. Put our minds at ease!
CustomerK · 29 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello..We hope you're having a good day.Thank you for your recent review. We're pleased that you had a positive experience at your recent appointment with Yvonne. We'll be sure to pass on your kind comments.Kind regards from Everyone at Eccleston Homes
★★★★★ 5/5
TrustpilotLords Fold
Yvonne was very helpful and gave us all the information we needed! Would definitely recommend
Customer · 29 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Good AfternoonWe hope you're having a good day.Thank you for your comments regarding your recent appointment with Yvonne. We know that they are really appreciated.Kind regards from everyone at Eccleston Homes
★★★★★ 5/5
TrustpilotReservation and Options - customer care
Over the past couple of months, my partner and I have been reviewing plots at Garrett Manor with Chris and Dawn. Chris and Dawn have been fantastic and the clear communication channels have been a breath of fresh air! We have reserved our plot and this weekend have chosen our options. Our build will not be ready until the Autumn but we are really excited! Thank you to Chris and Dawn for being so personable and easy to talk to about any of our concerns! Elysia and Oli x
Elysia · 28 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello Elysia and OliThank you for your 5* review and your kind comments regarding the service that you have been receiving from both Chris and Dawn at Garrett Manor. We know that they'll be pleased.We look forward to continuing to work with you on your new home purchase.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotYvonne - Rainford office
I have been dealing with Yvonne at the Rainford office. She has been so helpful, friendly and gives such an excellent service.
Michelle · 28 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello MichelleWe hope you're well.Thank for your recent 5* review and the kind comments you have made regarding the ongoing service that you're receiving from our Sales Consultant Yvonne.We know that Yvonne will really appreciate the comments.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery happy customers
We are a few months away from completion and so far couldn’t be happier with the whole process. We have been supported every step of the way by our lovely sales consultant, Martin. Martin has been extremely helpful since day 1, from our initial show home viewing, to more recently completing our options/upgrades. He was able to offer his own expertise to help us make our choices, without influencing our decisions too much. Any worries or questions we have had have been dealt with efficiently and reassuringly. Overall, we are very happy customers.
Olivia · 27 March 2022 · Eccleston Homes Bolton
Agent replied · 10 June 2024
Hello Olivia and MatthewWe hope that you're keeping safe and well.Thank you for your recent review and your kind comments regarding the service that you're receiving from our Sales Consultant on site, Martin.We're really pleased that you're finding his assistance and guidance useful and we're sure he'll continue to offer that going forward. We'll pass your comments on to Martin, who we know will really appreciate them.We look forward to welcoming you into your new home.RegardsEccleston Homes
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