Duchy Homes estate agents in Hartlepool, Sunderland, Billingham and 2 more

★★★★★ 5/5

Trustpilot

On first meeting Mel the sales agent

On first meeting Mel the sales agent, she has been absolutely amazing She has given us help and advice all along, kept us updated with every step of the way Even taking photos for me This is the third new house purchase over the years and we honestly haven’t had service like it , even jo the labour has been amazing, really taking pride in updating us on how the build was progressing The site management team has also been remarkable, nothing has been too much trouble, and has worked with us all the way through A massive thanks to them all on the caldicot site , you are an awesome team Thanks for building our dream home

Mrs · 30 March 2024 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

Awaiting snagging

Lovely house, awaiting snagging as concerns re finish of interiors. Gillian has been terrific prior to purchase.

Terry · 29 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

John finished an excellent job on the…

John finished an excellent job on the extensive water damage to the bedroom wall and sill. It looks completely new again. An true craftsman and diligent contractor.

Ann-marie · 29 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Fantastic job

Our thanks to Andy W and Duane W for their excellent remedial work to plaster/paintwork between a ceiling and wall in living room. A perfect finish. Very clean and tidy. Also very polite.

Peter · 29 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Reservation Day

Louise is well trained and explained everything in a very professional way with patience., A three hour meeting was happy and smooth.

Mad · 29 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

A big thanks to you you have been a…

A big thanks to you you have been a star from the beginning to the end❤️

Luca · 28 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Their experience and expertise at every…

Their experience and expertise at every level was to a very high standard.

Mr · 28 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Beautiful Houses

Beautiful Houses, Easy Process, Very supportive sales team.

Gary · 28 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

5 Star Staff - Outstanding

The staff are really friendly, and the attention to details are exceptional. My requests were handled fast and effectively, and I would definitely recommend them. They made us feel at ease and answered all of our inquiries professionally.The entire process ran perfectly from the minute We met Jade Thomas at the sales office. Jade is an amazing salesperson. Then, throughout the process, Gavin kept in touch with us. I strongly recommend Gavin McCarthy. From start to finish, his professionalism and attention to detail helped us make the process smooth and speedy. Overall, I am pleased that I decided to purchase a DWH property and would not hesitate to recommend them to anyone.

Rasika · 28 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Everyone was extremely helpful

The company were excellent and very helpful. Each person was extremely knowledgeable

Rosemary · 27 March 2024 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Poor

We bought a 4 bedroom house on The Orchard development in Darlington in November 2023.On the day we moved in I was met at the door by one of the site managers who explained to me that there was a fault with the heating. I was then told it could be up to two weeks for it to be fixed. The site manager told us that there was nothing he could do. I asked him to call a plumber however was told that he couldn’t! After having to complain to the sales woman before even unpacking the van. It was then suggested that we went out and sourced some electric heaters! Eventually DW provided us with two electric heaters and the heating system only fixed a few weeks later. The wrong parts had been fitted and the lad who eventually fixed the heating said it was lucky our house hadn’t flooded.Our driveway has sunk due to plant machinery been parked on it prior to us moving in. This was a known issue before we moved in, yet 5 months later it is still not sorted and we have no date of when it will be. This results in all building rubbish gathering where it has sunk and is unavoidable when getting in and out of our cars, resulting in dirt constantly in our cars, on our clothes and in the house. In freezing weather it’s a major hazard especially when getting a baby in and out of the car.The turf in our rear garden has been laid on rubble essentially. When I brought this up with the site manager I was told that it hadn’t. The site manager came around and I literally had to show him rubble and at this point he asked me to go out and take pictures on his phone for him. A date was then set for the turf to be taken up and relaid. Another day where someone had to stay in the house. The lads turned up at 2pm on a Friday and informed us that they had no idea they were on the job and then said they couldn’t do it anyway. A few days later they have turned up, ripped up the turf only to find such things as breeze blocks under the turf. The lads were supposed to be back in today to finish the garden but as per usual no one has turned up, and site management aren’t responding to emails.The overall finish in hour home is terrible. From broken light fixings to pretty much every hinge in the property having paint on them. When we moved in we had to spend nearly two days just cleaning as it had just been handed over in a terrible state. We had loose stairs, loose taps, kitchen doors which fell off their hinges, uneven floors, holes in the concrete floor, I could go on.DW will not tell you if the houses on the site have been sold to housing associations, nor were they highlighted on the site plan prior to us buying. The sales woman told us that she would have told us about the social housing had she know but also told us that DW have no obligation to do so.From speaking with others on the site it seems that people are now just fixing their own faults as they are sick of waiting for DW to sort them out.People will come around to do snag lists with you but then you will basically never hear anything back about 90% of the snags. 5 months after moving in we are now of the opinion that we need a professional snagger in as we’ve just lost all confidence in DW and the quality of our house.We used their suggested solicitor and mortgage people who also managed to screw up the moving process. At one point we were told that we hadn’t signed a form (we hadn’t been sent it) and due to this we were at risk of not been able to complete the next day. We were asked to print, sign and send back a form in the next 20 minutes the day before we were due to complete or we couldn’t go ahead. In addition to the above we’ve needed our kitchen worktop replaced, as when installing they over cut where the hobs go, resulting in a 3 inch saw mark on my worktop. Rather than replacing it at the time, we had to put up with the inconvenience of having to have it rectified after we moved in. We were told that other parts of the kitchen would be rectified whilst the worktops were off, again this hasn’t been done. On top of this the electrician who was supposed to fix a light in the kitchen (which didn’t work since we moved in) couldn’t do the work because a kitchen cabinet needed to be removed, which the kitchen fitters who were there at the time stated wasn’t on their job sheet so wouldn’t take it off. One kitchen light resulted in 4 occasions where we’ve had to wait in for someone to come around before it got fixed. Add this to our stairs and bannisters, which look like they have been put up by my one year old with parts from the skip, there has now been 5 contractors round to sort those and they still look terrible.Communication from the site is horrendous and overall the service provided by DW is shocking. Like others have stated it appears once they have your money and any sort of service goes out the window.You expect a house you buy to be finished to the same standard as the show home, albeit not decorated. Ours is far from it.

Andrew · 27 March 2024 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Would not recommend to anyone

Horrendous customer service have been lied to numerous occasions, spoken to like rubbish by workers, been told they would come and do jobs and taken time off work and stayed in and no one comes, when they have been to do a couple of jobs a lot of them have ended up worse than the first one or incorrect and ignore all emails now.Hope you don’t have any snags as we are still waiting 2 years later for them to be completed and a boiler that needs repairing that was reported 5 month's ago.Absolutely shocking would not recommend them to anyone.

Maria · 26 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Kathryn & Trish were super fantastic…

Kathryn & Trish were super fantastic with us! They understood what we wanted and explained the process clearly.

Steve · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Ian from New Home Care is brilliant

Ian from the New Home Care team attended the property to complete some painting and decorating. This is not the first time he has visited our property and each time he has been punctual, worked to a high standard and meticulously clean. He is a pleasure to have around and is a credit to the team.

Michael · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 4/5

Trustpilot

Why have extra charge

Agent and sales had promised our house decoration and electrical appliances will be same as showroom but finally we need to pay the extra. The carpet is need to upgrade as showroom & W.C. at the ground floor has half tiling, but now it only have 2 pieces tile before the basin's wall, we need to pay if same as showroom.

Customer · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent service so far from Abbie and…

Excellent service so far from Abbie and the team.

Jamie · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Ellie from sales had excellent knowledge of all properties

Ellie from sales took us around several properties in the development she had an excellent knowledge of each of the house types. There was no hard sell but she explained the whole process clearly.

Brian · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Beautiful homes, brilliant sales team.

I'm at the early stage of buying a home. We have been guided by a brilliant team at West Meadows. Cramlington. Michelle is brilliant, patient and so knowledgeable.

Julie · 25 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Helpful staff

We loved seeing round the show flat and being able to ask countless questions of the very helpful staff.

Mr · 24 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

Excellent house beautifully finished

Excellent house beautifully finished DWH made the buying experience very smooth. Sales and site team seem very helpful and genuine to

Mr · 24 March 2024 · Duchy Homes Hartlepool

★★★★★ 1/5

Trustpilot

Very unprofessional company

Very unprofessional company. Part exchange experience awful. Exchange process awful, quality and finish to the new home awful. Would not recommend and the whole experience will live with us for many years to come

Mark · 24 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

We loved dealing with Wendy

We loved dealing with Wendy. She was personable, helpful, and really worked hard to make our experience seamless. She made us feel important and was attentive to our needs. Very personable and friendly.

Lynn · 23 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

I got a very good experience of DWH new home care team

It is an amazing experience in the service of New Home Care this time. Lucy of the customer service department has tightly followed up my snagging order. The operators including Dave has made my shower base more strong and solid. It’s just like a new one after fixing.I am sincerely thanks the great work by the new home care team.

Chungkee · 23 March 2024 · Duchy Homes Hartlepool

★★★★★ 5/5

Trustpilot

We just spent a few hours at Elysian, Adel

We just spent a few hours at Elysian Fields in Adel with Ashley. He was extremely knowledgeable and super helpful. We asked a lot of questions and he showed us as much as he could. Thanks so much. We have met a lot of agents and he was definitely far and above the best.

Aileen · 22 March 2024 · Duchy Homes Hartlepool