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★★★★★ 5/5
GoogleWe had such a great experience recently with Dowen which actually continues from the superb customer experience we received a couple of years back when a property I was looking to buy was down valued and fell through. At the time when it was so stressful the customer service I received from Down was exceptional.
Fast forward a couple of years when I was selling a property I decided to reach out to Dowen again (this was despite having paid Purple Bricks £900 previously and having the lifetime agreement with them, I know from experience you can't put a price on good service when it comes to buying/selling houses) and I wasn't disappointed.
From the valuation/ advertisement right through to sale the communication and service has been exceptional. Worth a special mention to Helen and Barbara - always friendly, informative and going above and beyond to get us the answers we were seeking. Thank you Dowen, there's no hesitation from us in wholeheartedly recommending you.
Rachel · 3 October 2024 · Dowen Durham City
Agent replied · 24 October 2024
Dear Rachel,
Thank you so much for your incredible 5-star review!
I am truly delighted to hear about your positive experience with Dowen Durham, both recently and a few years ago during such a stressful time. It's wonderful to know that our customer service left a lasting impression and that you trusted us again when it came time to sell your property.
Helen and Barbara will be thrilled to hear your kind words! They are dedicated to going above and beyond for our clients, and we're so glad their efforts made a difference in your journey.
Thank you for choosing Dowen again, despite having other options, and for your wholehearted recommendation. We truly value your trust and support!
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotSelling my mams property and all tge…
Selling my mams property and all tge staff at Dowens in peterlee are amazing. Very friendly very efficient very professional and have made us feel very welcome every time I visit office or on the phone. Would highly recommend to anyone.
Customer · 2 October 2024 · Dowen Durham City
★★★★★ 5/5
Google5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.
P-B · 25 September 2024 · Dowen Bishop Auckland
Agent replied · 25 October 2024
Dear P-B
Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and we’ll be sure to pass along your shoutout to Lisa. If you need anything in the future, don’t hesitate to reach out. Enjoy your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleHelen and Barbara were amazing at Dowen - so professional and helpful and helped me with the purchase from start to finish :) Thank you both!
Martine · 24 September 2024 · Dowen Durham City
Agent replied · 24 October 2024
Dear Martine,
Thank you for the wonderful 5-star review! We're so glad to hear that Helen and Barbara provided you with such professional and helpful service throughout your purchase. They were delighted to assist you from start to finish. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Dowen! 😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowens durham handled the sale of my late dads house which has completed today. From the survey to today communication has been excellent and ive been kept informed throughout the whole process. I want to thank them all for a fab service.
Rebecca · 24 September 2024 · Dowen Durham City
Agent replied · 24 October 2024
Dear Rebecca,
Thank you so much for your kind words! We're truly honored to have been a part of the process during this important time. Our team is delighted to hear that you felt well-informed and supported throughout the sale of your late dad's house. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for trusting us with such an important task!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotVery helpful team at Bishop Auckland
Very helpful team at Bishop Auckland. Especially Lisa who managed our sale. She kept us updated at every stage and really went the extra mile..... Thank you very much Robert S
Robert · 4 September 2024 · Dowen Durham City
★★★★★ 1/5
TrustpilotEmailed the Bishop Auckland branch…
Emailed the Bishop Auckland branch enquiring as to whether a property I was interested in had sold stc as it's been under offer for months and got no reply.
Went on to say I'm a cash buyer and am interested in a similar property, a week on still nothing but silence.
I can only assume they're so busy they don't need my business..........
Roger · 27 August 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleReally fabulous experience with Dowen - incredibly helpful, supportive and diligent throughout the whole buying process!
Ellie · 20 August 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear Ellie,
Thank you so much for your glowing review! We’re thrilled to hear that you had such a fabulous experience with us. Our team strives to be as helpful, supportive, and diligent as possible, and it’s wonderful to know that we were able to make your buying process a positive one. If you ever need anything in the future, don’t hesitate to reach out, we’re here for you! Enjoy your new home! 🌟
Warmest Regards
John Nicholson
Managing Director
★★★★★ 1/5
TrustpilotAbsolutely dreadful service
Absolutely dreadful service! Rang this morning spoke to an absolute delight told her I’d like to view 2 properties in adjoining streets cash buyers told her the dates I was available to view giving times over several days to be told no can’t do them! If you’re selling you’re house with them in Roker I’d suggest taking your own viewings I’ve never known an estate agent work for them selves and not the sellers they are Charing a fortune for the pleasure!
Karen · 14 August 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleBrilliant service from Dowens. The whole process of moving house was made less stressful by Caroline sending documents timeously and following up on requests or questions quickly.
David · 11 August 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear David,
hank you for the fantastic review! We're delighted to hear that Caroline was able to make your move less stressful by staying on top of everything. Your kind words mean a lot to us, and we're here to help whenever you need. Enjoy your new home! 🏡😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 1/5
TrustpilotAvoid This Estate Agent: A Disastrous Encounter
My wife and I used Dowen Estate Agents as we were initially very impressed with the manager who came out to give us a quote and what her organisation could offer us. We therefore decided to go with them to sell our home.
This however was a huge mistake. During a period of 6.5 weeks the interaction between the staff and myself was nearly non-existent, and it was very difficult for us to know why we were getting absolutely nowhere in selling our home. There had been one viewing booked during this period but this was cancelled one day prior to the viewing and although I requested feedback on why this happened, received no response.
I challenged the manager in her office about the little progress being made and she stated that she was not aware that there had been little or no contact between her staff and myself, which clearly indicates that she has no idea how to manage her staff. Her other response was that there are 2 reasons a home does not sell, the price and location. I responded that it was their own valuation of our home that we were selling at and the write up on the various online websites advertising our home stated that the location was in a wonderful position for local amenities and schools.
I eventually terminated our contract with them and would 100% NOT recommend anyone using this organisation to sell their home.
Jim · 9 August 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleThank you Dowens! For all your help, support and updates in the sale of my flat. Helen, inparticular was so supportive and always kept in touch. Thank you!
Nicola · 26 July 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear Nicola
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with us. Helen and the entire team are dedicated to providing the best support possible, and it's wonderful to know that you felt well taken care of throughout the sale of your flat.
If you need any further assistance in the future, please don't hesitate to reach out. Thanks again for choosing Dowens!
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI have found Caroline at Dowen to be very friendly and helpful, I had lots of questions and I usually received responses promptly, often on the same day. I've had a very positive experience so far.
Emma · 26 July 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear Emma,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with us, and especially with Caroline. We take great pride in our team, and it’s fantastic to know that Caroline was friendly, helpful, and responsive to your questions.
Your kind words motivate us to continue providing excellent service. If you have any further questions or need any assistance, please don’t hesitate to reach out. We look forward to continuing to serve you!
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowens as they preach are Tried and tested in the north east of England and I couldn't agree more excellent service, tended to all my needs and ultimately assisted me in the sale of my property which I received pretty much what I was hoping for the sale. Special thank you to Helen as well as the rest of the team.
Shaun · 26 July 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear Shaun,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that our service met your expectations and that you were pleased with the outcome of your property sale. It's always our goal to provide excellent service and attend to all our clients' needs, and we're delighted that you felt we achieved this.
A special thank you from us to you for acknowledging Helen and the rest of the team. Your kind words mean a lot to us, and we will be sure to pass on your appreciation to everyone involved. Thank you again for choosing Dowens and for your wonderful feedback!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleAll the staff at Dowens are amazing but Helen and Barbara went above and beyond to help us sell our home!
We ran into a few issues along the way but they were both so helpful and understanding when we needed any advice.
Would highly recommend using this estate agent to everyone.
Thank you again!
S · 26 July 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear SS,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Helen and Barbara are indeed fantastic team members, and we're glad they could assist you through the challenges of selling your home. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need anything in the future, don't hesitate to reach out. Thank you again!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleThe service we received during the sale of our property was very good and beyond our expectations. We dealt mainly with Helen and her customer care during the process was impressive and we are convinced that her attention to detail ensured that the sale completed. We were also impressed that during Helen’s holiday, John, the owner of the company called us to provide us with an update. If you want to use a company who clearly aim to provide a very professional and user friendly service we would highly recommend them.We would have no hesitation to use this good value for money high level customer service again.
John · 26 July 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear John,
Thank you so much for your glowing review! We are thrilled to hear that your experience with us exceeded your expectations. Helen and our entire team strive to provide exceptional service, and it's wonderful to know that her attention to detail made such a positive impact on your sale.
Thank you for your kind comments about myself, I am always on hand to ensure seamless communication as its a top priority for us. Your recommendation means a lot, and we’re delighted to hear that you found our service both professional and user-friendly.
Should you need any assistance in the future, we’d be more than happy to help. Thank you once again for your kind words and your trust in our company.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotAlison at the Sedgefield branch has…
Alison at the Sedgefield branch has been more than helpful with everything that was needed. She has gone above and beyond to ensure I was moved in on the date that was needed and even came out on her day off for the key handover! Couldn’t ask for anymore! Thank you!
Lesley · 9 July 2024 · Dowen Bishop Auckland
★★★★★ 5/5
TrustpilotAll the staff at Dowens are amazing but…
All the staff at Dowens are amazing but Helen and Barbara went above and beyond to help us sell our home!We ran into a few issues along the way but they were both so helpful and understanding when we needed any advice.Would highly recommend using this estate agent to everyone.Thank you again!
S · 26 June 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleVery knowledgeable in the local area and very quick and helpful through the house buying or selling process.
Bradley · 26 June 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear Bradley,
Thank you so much for your kind words! We're thrilled to hear that you found our local knowledge and quick, helpful service valuable throughout your house buying process. It's always our goal to provide the best experience possible for our clients. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 4/5
GoogleDowens are the best agency I've used in Durham. Always made the rent my priority bill and found Dowens very supportive if there were ever any issues.
Sadly had to leave the property after a long time but dowens were supportive throughout and never pushy.
Caroline was always available or would get back to you quickly and made it easy to discuss any problems.
G · 26 June 2024 · Dowen Durham City
Agent replied · 25 August 2024
Dear G,
Thank you for your fantastic review! We're thrilled to hear that you consider Dowens the best agency in Durham and that you found our support helpful during your time with us. We're especially glad to hear that Caroline was able to assist you promptly and effectively.
We're sorry to see you go, but we appreciate your kind words about your experience. Next time, we'll strive to exceed your expectations and earn that fifth star. If there's anything specific we can improve, please let us know. Best of luck in your future endeavors, and we hope to serve you again someday!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotWe dealt with Katie at Sedgefield…
We dealt with Katie at Sedgefield branch , cannot fault her for her professionalism thought out the process , thank you & when we do decide to sell we will definitely be using Dowens
Elaine · 18 June 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleAbsolutely fantastic, with a personal touch.
I’ve only dealt with two estate agents, but I have to say Dowens went above and beyond for me and my family to secure our family home.
We moved in from outside of Durham but their local knowledge and extended viewing times settled any doubts and gave us long enough at the property to come to our decision.
I’m hoping we won’t need an estate agent for a while but if we do, I know where to go.
Thanks Dowens!!
Stephen · 13 June 2024 · Dowen Durham City
Agent replied · 13 June 2024
Dear Stephen,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with Dowens. It was our pleasure to assist you and your family in finding your perfect home in Durham.
We understand how important it is to have local knowledge and flexible viewing times when making such a significant decision, and we're delighted that we could provide the support you needed.
Should you ever need our services again in the future, we would be more than happy to help. Enjoy your new home, and thank you once again for choosing Dowens!
Best regards
John Nicholson
Managing Director
4o
★★★★★ 5/5
TrustpilotDawn Ferguson
Great experience Dawn has been so helpful and professional to help with the sale of our house. Fab service.
Lindsay · 31 May 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleLisa was really good keeping us updated on the progress of my house sale. If she wasn't in the office when I rang she would always ring me back as soon as she could. A very positive experience with her from the moment I had an offer right through to the day of completion.
Janice · 14 May 2024 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Dear Janice Boyes
Thank you for taking the time to share your experience! We're delighted to hear that Lisa provided you with excellent service and kept you well-informed throughout the entire process. Ensuring our clients feel supported and informed every step of the way is a top priority for us, and it's great to know that Lisa's dedication made your experience positive from start to finish. If you ever need assistance in the future, please don't hesitate to get in touch.
Warmest Regards
John Nicholson
Managing Director
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