Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dowen office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing service from start to finish - Caroline was so efficient and fantastic to work with.

Kelly · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Kelly, Thank you so much for your glowing review! We're thrilled to hear that Caroline provided you with such amazing service. I'll be sure to pass on your kind words to her. If you ever need anything in the future, don't hesitate to reach out. We're here for you! Warmest Regards John Nicholson Warmest Regards Dowens

5/5

Google

Dowens handled the sale of a property for me. The whole process went smoothly and they we very informative along the way, keeping me up to date at all times. I received a quality service from their personnel.

Harry · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Harry, Thank you so much for your glowing review! We're thrilled to hear that your experience with Dowens was nothing short of excellent. Our team prides itself on providing informative and attentive service throughout the entire process. Your satisfaction is our top priority, and we're delighted that we could make your property sale a smooth and successful experience. If you ever need assistance in the future, don't hesitate to reach out. We're always here to help! Warmest Regards John Nicholson Managing Director

5/5

Google

Caroline Ryan at Dowens has managed my accommodation in Durham for several years as our agent. She has always addressed any concerns our tenant has raised, rapidly and effectively. It has been excellent service for us as landlord and on behalf of our tenant thank you

Stephen · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Lister, That's wonderful to hear! Thank you for taking the time to share your positive experience with Caroline Ryan at Dowen Durham. It sounds like she's been incredibly attentive and proactive in managing your accommodation in Durham. It's great to know that both you, as the landlord, and your tenant have benefitted from her excellent service. I'll make sure to pass on your appreciation to her and the team. If you ever need assistance in the future, don't hesitate to reach out! Warmest Regards John Nicholson Managing Director

1/5

Trustpilot

Dowdens what a waste of space

Not even worthy of one star. What can I say. Given a 4.15pm appointment to view a house for rent. Another couple turned up who had the same appointment time. 4.30 no show from Dowdens. Phoned them to be told someone was on the way. 4.50 no show, phoned Dowdens again to be told by a very rude, ignorant, bad tempered member of staff that they had no properties to rent in Sedgwick Close, Hartlepool why are you there? She asked. Dowdens YOU made the appointment for us, YOU lied when telling us someone was on the way. We stood there like four fools waiting for you to show up. Embarrassing and upsetting. You Dowdens are a complete unprofessional, uncaring, incompetent waste of space. Never again will I have anything to do with your sham, joke, waste of a business. No apology just out fault. Your staff need a good jolt to make them professional, customer friendly and intelligent. You are a complete and utter waste of time.

Amanda · 7 May 2024 · Dowen Bishop Auckland

5/5

Trustpilot

Jean Sunderland branch

I’d just like to give recognition to Jean pool from Sunderland branch. From the first enquiry I made , to her showing me the property and making everything at ease with her efficient communication skills and fast response to my enquires. She is an asset to downens and I highly recommend her. Nothing is too much trouble for her and she is always friendly .

Victoria · 1 May 2024 · Dowen Bishop Auckland

5/5

Google

I have just sold my house with Dowen Bishop Auckland, the service was excellent from start to finish. Lisa provided an excellent and professional service. Highly recommended.

Leanne · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Leanne Thank you so much for taking the time to share your wonderful 5-star review of Dowen Bishop Auckland! I am thrilled to hear about your positive experience and that you were satisfied with our service from start to finish. Lisa is indeed a dedicated and professional member of our team, and I am proud to have her on board. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need assistance in the future, whether it's related to real estate or any other matter, please don't hesitate to reach out. We're here to help. Congratulations on the successful sale of your house, and we wish you all the best in your future endeavors. Warm regards John Nicholson Managing Director

5/5

Google

Lisa was really good keeping us updated on the progress of my house sale. If she wasn't in the office when I rang she would always ring me back as soon as she could. A very positive experience with her from the moment I had an offer right through to the day of completion.

Janice · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 25 October 2024

Dear Janice Boyes Thank you for taking the time to share your experience! We're delighted to hear that Lisa provided you with excellent service and kept you well-informed throughout the entire process. Ensuring our clients feel supported and informed every step of the way is a top priority for us, and it's great to know that Lisa's dedication made your experience positive from start to finish. If you ever need assistance in the future, please don't hesitate to get in touch. Warmest Regards John Nicholson Managing Director

5/5

Google

Rating only, no written review.

Pulkit · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you, Pulkit We appreciate you taking the time to award Dowen Bishop Auckland 5 stars. We pride oursleves to try and deliver the very best in class. Thank you for choosing Dowen, we hope to deal with you again soon. Warmest Regards John Nicholson Managing Director

5/5

Google

Amazing service from the team from start to finish would highly recommend. Thank you so much!

Kirsty · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Kirsty Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience with our team from start to finish. Your recommendation means the world to us. At Dowen, we take pride in providing top-notch service to our valued customers, and it's incredibly rewarding to know that we met your expectations. If you ever need our assistance again or have any questions in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing us, and we look forward to serving you again in the future. Warm regards John Nicholson Managing Director

5/5

Google

Lisa was extremely helpful and helped me secure my dream home!

Carly · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

We are absolutely thrilled to hear about your fantastic experience with Lisa! Thank you so much for taking the time to share your 5-star review. Lisa takes great pride in assisting clients like you in securing their dream homes, and your feedback serves as a testament to her dedication and expertise. If you ever need further assistance or have any questions, please don't hesitate to reach out. We wish you all the best in your new dream home! Warmest Regards John Nicholson Managing Director

5/5

Google

Lisa and Co were helpful and supportive throughout the process. Thank you. William Parke

William · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear William Parke, Thank you so much for your kind words and for taking the time to share your positive experience with Lisa and the Bishop Auckland Team. We are thrilled to hear that they were helpful and supportive throughout the entire process. Providing excellent service is our top priority, and it's truly rewarding to know that we met your expectations. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again in the future. Best regards John Nicholson Managing Director

5/5

Google

I couldn’t thank Lisa from Dowen’s enough for the sale of my property, from start to finish the level of service and information was excellent. Thanks Lisa and Dowen’s for handling my house sale. Regards David Simpson

Simo69 · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear David Simpson, Thank you so much for taking the time to share your wonderful experience with us! I am thrilled to hear that Lisa from Dowen Bishop Auckland provided you with exceptional service throughout the sale of your property. My team takes great pride in delivering excellent service and ensuring that our clients feel well-informed every step of the way. Lisa is truly dedicated to providing a high level of support and guidance, and we're delighted that she exceeded your expectations. On behalf of Lisa and the entire Dowen's team, we would like to express our gratitude for entrusting us with your house sale. It was a pleasure assisting you, and we're thrilled that we could help make the process smooth and successful for you. If you ever have any further real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Warm regards, John Nicholson Managing Director

5/5

Google

Thanks a million Lisa 4 houses sold, more to go next year to complete my retirement. All the best to everyone at Dowens

Stewart · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Stewart, Thank you so much for your kind words! It brings us immense joy to hear about the success of selling four houses, and we truly appreciate your trust in Dowens. Your dedication and hard work are evident, and we're thrilled to be a part of your journey towards completing your retirement goals. As the managing director, I want to express my gratitude for choosing Dowens as your partner in this significant endeavour. Wishing you continued success in selling the remaining houses and a smooth transition into a well-deserved retirement. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future. Best regards, John Nicholson Managing Director, Dowens

5/5

Google

Purchased my first home that was listed by Dowen. Lisa was very helpful and chased things up for me when needed, Thank you. Would 100% recommend👍 …

Jordan · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Congratulations on purchasing your first home! It's fantastic to hear that Lisa and the Dowen Bishop Auckland team played a helpful role throughout the process. Their proactive approach in chasing things up demonstrates their commitment to ensuring a smooth experience for our clients. Thank you for sharing your positive feedback and for the 100% recommendation, it truly speaks volumes about the quality of service you received. If you ever need further assistance in the future, don't hesitate to reach out. Enjoy your new home! 👍 Warmest Regards John Nicholson Managing Director

5/5

Google

Lisa in the office kept us updated with marketing and sales of the property to when surveys were being arranged which was greatly appreciated as I was not living in the country highly recomend

Graham · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you so much for taking the time to leave this wonderful 5-star review! I am delighted to hear that Lisa in our office went above and beyond to keep you updated throughout the marketing and sales process, especially considering you weren't living in the country. Your recommendation means a lot to us, and we're thrilled that you had such a positive experience with our services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! Warmest Regards John Nicholson Managing Director

5/5

Google

Very easy to deal with, prompt responses, Lisa Ridehalgh in particular was great, clear communications and a great help. Thankyou.

Jordan · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Jordan, Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that your experience with us was positive and that you found our team, especially Lisa Ridehalgh, to be easy to deal with, prompt in responses, and a great help. Clear communication is a key aspect of our commitment to customer satisfaction, and we're delighted to know that it made a positive impact on your experience. We'll make sure to share your kind words with Lisa and the rest of our team. We appreciate your business and look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out. Best regards John Nicholson Managing Director

5/5

Google

We found Dowens and their staff, particularly Catherine and Lisa, very helpful throughout the sale progress of the property. Always cheerful and very helpful with any queries. Always ready to help and re-assure. Thank you very much for your assistance.

Tony · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you, Tony for taking to write this wonderful review, recommendation and award us 5 stars. Warmest Reagrds - John Nicholson - Managing Director.

5/5

Google

Dowens were absolutely brilliant from start to finish. My point of contact was Lisa who was very professional throughout. Nothing was too much trouble and regularly went over and above what I expected. Recommend any time

David · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Mr Makinson, I'm thrilled to hear about your fantastic experience with Dowens! It sounds like Lisa truly went the extra mile to ensure your satisfaction. Delivering exceptional professionalism and exceeding expectations are qualities that set companies apart, and it's wonderful to see that Dowen Bishop Auckland exemplifies these standards. Thank you for taking the time to share your positive feedback. Your recommendation means the world to us. If you ever need assistance again, don't hesitate to reach out to Dowens. Warmest Regards John Nicholson Managing Director

5/5

Google

We dealt with Catherine and Lisa at your branch they were absolutely amazing 🤩 very knowledgeable, polite & understanding to our situation. Quick to respond to us and sort everything quickly & efficiently to the best of their ability. Would definitely recommend Dowen Bishop Auckland to anyone!! ……Thankyou ☺️ …

Rachel · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you, Rachel for tthis wonderful review, great comments, recommendation and 5 stars. Thank you again! Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Dowen in Bishop Auckland have been amazing in selling my property for me. They carried out the viewings and kept me up to date with the progress. A special thanks to Lisa who kept me updated. Highly recommend.

Janet · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you so much for your glowing 5-star review of Dowen in Bishop Auckland! We are thrilled to hear that your experience with us was nothing short of amazing during the sale of your property. At Dowen, we take great pride in providing exceptional service to our clients, and we are delighted to have successfully met your expectations. It's fantastic to know that our team efficiently handled the viewings and kept you well-informed throughout the entire process. We understand that selling a property can be a significant undertaking, and we're glad we could make the journey smoother for you. I am especially grateful for your kind words about Lisa. She is a valued member of our team, and it brings me immense joy to hear that she played a key role in keeping you updated and ensuring a positive experience for you. Your recommendation means the world to us! There's no greater compliment than a satisfied client spreading the word about their positive experience with our services. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to support you even beyond the completion of the sale. Once again, thank you for entrusting Dowen with the sale of your property. It was a pleasure working with you, and we wish you all the best in your future endeavors. Warmest regards, John Nicholson Managing Director Dowen - Bishop Auckland Team

5/5

Google

Great job from dowens BA , special thanks to Lisa Ridehalgh who went above and beyond to push my sale forward and as quickly as possible. Highly recommend.

Gary · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Gary Thank you so much for taking the time to leave such a positive and encouraging 5-star review! We're thrilled to hear about your satisfaction with Dowens Bishop Auckland, and we appreciate your kind words. It's fantastic to know that Lisa Ridehalgh went above and beyond to ensure a smooth and expedited sale for you. We're proud to have dedicated and hardworking individuals like Lisa on our team who are committed to delivering exceptional service. Your recommendation means a lot to us, and we're grateful for the opportunity to have assisted you in your real estate needs. If you ever require our services again or know someone looking for a reliable agency, please don't hesitate to reach out. Thank you once again for choosing Dowens Bishop Auckland, and we wish you all the best in your new venture! Warm regards John Nicholson Managing Director

5/5

Google

Really happy with the service from Dowen for my property sale. Lisa in the Bishop Auckland office was really helpful, and kept me up to date throughout.

Stephen · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Stephen Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with Dowen during your property sale. We're delighted that Lisa from our Bishop Auckland office provided you with helpful and attentive service. Keeping our clients informed and engaged throughout the process is a top priority for us, and we're glad to hear that Lisa delivered on this commitment. If you ever have more real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Dowen and wish you all the best in your future endeavors. Thank you again for choosing us. Best regards John Nicholson Managing Director

5/5

Google

I recently had the pleasure of working with Lisa at Dowens in Bishop Auckland during the sale of my property. From the beginning to the end, she exhibited unmatched professionalism and dedication. Lisa consistently kept me informed about every step in the sales process, ensuring I was always in the loop. What I appreciated most was her ability to put me at ease during what can often be a stressful time. Selling a house is a significant undertaking, but with Lisa's support, it felt seamless and stress-free. I can't recommend her highly enough and am truly grateful for her invaluable assistance.

Kevin · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Kevin Thank you so much for taking the time to leave this fantastic 5-star review! I am thrilled to hear about your positive experience working with Lisa at Dowens in Bishop Auckland during the sale of your property. It's wonderful to know that Lisa's professionalism and dedication stood out to you throughout the entire sales process. We take great pride in our team's commitment to keeping our clients informed and at ease during what can indeed be a stressful time. Your kind words affirm our mission to provide seamless and stress-free experiences for our clients. We'll be sure to pass on your praise to Lisa and the rest of the team. Your recommendation means a lot to us, and we're genuinely grateful for your trust and support. If you ever need assistance with anything in the future, please don't hesitate to reach out. We're here to help! Warm regards, John Nicholson Managing Director

5/5

Google

Bought a house through Lisa ridehalgh at dowen in bishop auckland. We couldn’t thank her enough for helping us get the house we wanted. Definitely would recommend dowen. We couldn’t have got where we are if it was for there help. Thanks for our forever home Lisa

Rebecca · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Rebecca Thank you so much for taking the time to share your positive experience with Lisa Ridehalgh and Dowen Bishop Auckland. I am thrilled to hear that Lisa played a crucial role in helping you secure the house you wanted and that you are now happily settled in your forever home. At Dowen, we take great pride in providing excellent service, and your feedback serves as a testament to our commitment. We appreciate your recommendation and are delighted to have been a part of such an important milestone in your life. If you ever need assistance or have any further questions, please do not hesitate to reach out. Wishing you many wonderful moments in your new home! Warm regards, The Dowen Team John Nicholson Managing Director

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Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.

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