Trusted Agent profile Β· County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dowen office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

From first entering Dowens Sunderland I…

From first entering Dowens Sunderland I knew I chosen the right Estate agent.Their first greeting was so warm and friendly. Dawn and the team couldn’t have been more helpful. Almost daily Dawn and I spoke to each other on the progress of my house sale which seemed a hard slog with solicitors at times but the team kept me going. Even after the sale and I moved on Dawn rang to ask how I was doing in the new property.Never had that concern with other estate agents I have used previously. Dowens have got to be the best in the area also I would say the cheapest.Thank you again for all help, I know people will say they where only doing their job but they went beyond what their job entailed.

Lilian Β· 10 October 2026 Β· Dowen Bishop Auckland

5/5

Google

Excellent service from Jodi throughout the sale of my property. It was a lengthy process with a few complications along the way, but Jodi remained professional, patient and helpful throughout. Communication was excellent, and I always felt well informed and supported. I really appreciated her calm, practical approach and commitment to seeing the sale through to completion. A big thank you to Jodi for all her hard work. Highly recommended!

Mark Β· 9 October 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Mark, Thank you so much for your wonderful 5-star review. We're delighted to hear that Jodi provided such excellent service throughout the sale of your property. Property transactions can sometimes be longer and more complicated than anticipated, so it's fantastic to know that her professionalism, patience, and supportive approach helped make the process as smooth as possible. Keeping our clients informed every step of the way is something we pride ourselves on, and we're pleased that Jodi's communication and commitment gave you confidence throughout your sale. We will be sure to pass on your kind words to her. Thank you again for your recommendation and for trusting Dowen with your property sale. We wish you all the very best for the future. Warmest Regards John Nicholson Managing Director

5/5

Google

Helen was exceptional in her service and helpfulness in the process of me buying a property. Would recommend.

James Β· 9 October 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear James, Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that Helen provided such exceptional service throughout your property purchase. Buying a home is a significant milestone, and it's wonderful to know that her helpfulness, professionalism, and support made the process a positive experience for you. I'll be sure to pass on your kind comments to Helen, who will be thrilled to receive this recognition. Thank you for your recommendation, and we wish you many happy years in your new home. Warmest Regards John Nicholson Managing Director

5/5

Google

Rating only, no written review.

George Β· 9 October 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear George, Thank you for your 5-star review! ⭐⭐⭐⭐⭐ We really appreciate you taking the time to leave us a 5-star rating. It’s great to know that you were happy with the service you received. Your support means a lot to the whole team, and we’re delighted we could help. Thank you for choosing Dowen, and we look forward to assisting you again in the future. 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Can not thank Darren, Catherine and Charlotte for their continued support and guidance through my recent house sale. They offered a professional service and made the whole process very easy. I would definitely recommend to anyone looking into buying or selling their home to give them a visit.

Jon Β· 8 October 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear Jon, Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ It was an absolute pleasure to assist with your house sale. Darren, Catherine and Charlotte will be delighted to hear that their support, guidance and professionalism helped make the process as smooth and stress-free as possible. We truly appreciate your recommendation and your kind words about the team. Thank you for trusting Dowen with your sale, and we wish you all the very best in your next chapter. Should you ever need us again in the future, we'll be more than happy to help. Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent service from start to finish with the sale of our home. Thank you Darren Catherine and Charlotte.

Sara Β· 6 October 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear Sara, Thank you for your fantastic 5-star review! ⭐ It was an absolute pleasure helping with the sale of your home. Darren, Catherine and Charlotte will be delighted to hear your kind words and to know that you felt supported from start to finish. We're especially pleased that you found the team easy to reach throughout the process, as clear communication is something we pride ourselves on. Thank you again for choosing Dowen, and we wish you all the very best in your new home. Warmest Regards John Nicholson Managing Director

5/5

Google

My partner and I had an excellent experience renting through Dowen. We recently moved to the UK from Australia and were struggling to find a rental. Several agencies told us that even with solid overseas rental/credit history and our combined savings, we'd fail referencing and would need a guarantor (difficult for us with no family in the country). We were nearing our wits' end when we walked in to Dowen's office, and Caroline Ryan immediately set us at ease. She took the time to explain Dowen's application process to us and reassured us that our full financial situation would be taken into account. It felt like the first time in our house-hunting journey we were treated like actual people and not just risky lines of credit. When we applied for an apartment, the process moved swiftly and Caroline kept us updated every step of the way. One week after that first visit, we picked up the keys to our new home. Huge thanks to the Dowen team!

R Β· 5 October 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear R, Thank you so much for taking the time to leave such a wonderful review. Moving to a new country is a huge step, and we're absolutely delighted that Caroline Ryan and the team were able to help make the process a little less stressful. We understand that every applicant's circumstances are unique, and it's fantastic to hear that Caroline took the time to understand your situation and guide you through the process with reassurance and clear communication. Finding a new home should be an exciting experience, not a frustrating one, so we're thrilled that we were able to help you secure your apartment so quickly and that you felt supported every step of the way. On behalf of everyone at Dowen, welcome to the UK, and thank you for placing your trust in us. We wish you both many happy memories in your new home! Warmest Regards John Nicholson Managing Director

5/5

Google

I lived in a Dowen flat for the past 13 months, and I enjoyed my time there so very much. The staff were always incredibly helpful and easy to reach both in person and via email. My lettings manager Caroline was always reliable, available, and willing to answer my questions during my time living there. She was very prompt in responding when I contacted her via email, and always had a smile and friendly greeting when I stopped by in person. Additionally, my apartment was beautifully remodelled and furnished, and in a great location. I felt the rent was more than fair considering its location in Durham City Centre. The only reason I'm leaving is that I have been given room and board in college at Durham University; otherwise, I would have gladly remained there as long as they would have me. I cannot recommend using Dowen enough, as they not only provided great advice about the property before I was a tenant, but also were helpful every step along the way of my tenancy.

Emma Β· 5 October 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Emma, Thank you so much for taking the time to leave such a wonderful review. We're absolutely delighted to hear how much you enjoyed your time in one of our properties over the last 13 months. Providing a high standard of accommodation alongside excellent customer service is something we are very passionate about, so it's fantastic to know that your experience reflected this. A special thank you for your kind words about Caroline. She will be thrilled to hear that her reliability, responsiveness, and friendly approach made such a positive difference throughout your tenancy. We are incredibly proud of the care and dedication she shows to our tenants every day. It's also great to hear that you loved the apartment, its location, and the value it offered. Whilst we're naturally sorry to see you leave, moving into college accommodation at Durham University is an exciting new chapter, and we wish you every success with your studies and future plans. Thank you once again for your recommendation and for placing your trust in Dowen. It has been a pleasure having you as a tenant, and should you ever need our services again in the future, we would be delighted to help. Warmest Regards John Nicholson Managing Director

5/5

Google

Got moved so quick! House is lovely inside and out and they are so caring right on the job

Megan Β· 5 October 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear Megan, Thank you for your fantastic 5-star review! We're delighted to hear that your move was completed so quickly and that you're happy with your lovely new home. Providing a caring, responsive service is exactly what we strive for, so it's wonderful to know our team was able to support you every step of the way. We truly appreciate your kind words and wish you many happy years in your new home. 🏑✨ Thank you for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

Moved into my first rental with dowens - great help from catherine and charlotte. Much appreciatedπŸ‘

Harvey Β· 5 October 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear Harvey, Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that your first rental experience with us was a positive one. A special thank you for mentioning Catherine and Charlotte. They work incredibly hard to make the moving process as smooth and stress-free as possible, and they'll be thrilled to hear your kind words. We wish you every happiness in your new home, and if there's ever anything you need, we're always here to help. Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Big thank you to jean and Bev who…

Big thank you to jean and Bev who helped me get organised with a house im so grateful I would give more stars if I could very fast process very happy. Thank you so much.

Lewis Β· 2 October 2026 Β· Dowen Bishop Auckland

5/5

Trustpilot

Brilliant Estate Agency Very Helpfull!

Brilliant Estate Agency Very Helpfull!! Jean And Bev who dealt with myself and partner were apsalutally brilliant helping us all the way through to the day we were handed the keys for our property. We would highly recommend both for anything replayed to property finding. Thank You Katelyn & Callum

Katelyn Β· 25 September 2026 Β· Dowen Bishop Auckland

5/5

Trustpilot

Heike and Sophie made the process of…

Heike and Sophie made the process of finding a new tenant very straightforward. They kept me updated at every stage and were always happy to help with any queries. Their communication and support throughout the process were excellent, and I would highly recommend Dowen Surveyors & Estate Agents in Sunderland.

Mrs Β· 12 September 2026 Β· Dowen Bishop Auckland

5/5

Google

Really happy with the service I received from the estate agent. They were friendly, helpful and professional throughout, making buying my new house easy. Highly recommended.

Michael Β· 12 September 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Michael, Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with the service you received and that our team helped make the process of buying your new home as smooth and straightforward as possible. Your kind words about our friendliness, professionalism and support mean a great deal to us. It was a pleasure assisting you with your purchase, and we wish you many happy years in your new home. Thank you for your recommendation and for choosing us! 🏑✨ Warmest Regards John Nicholson Managing Director

5/5

Google

Rating only, no written review.

Sam Β· 12 September 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Sam, Thank you for your 5-star rating! We truly appreciate your support and are delighted to know you had a positive experience. We look forward to helping you again in the future. Warmest Regards John Nicholson Managing Director

5/5

Google

Dowens, and Helen in particular, were very helpful in a long and difficult purchase. I was kept informed during the process and communication was excellent.

Tina Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Tina, Thank you so much for your fantastic 5-star review. We are delighted to hear that you had such a positive experience with Dowen and, in particular, Helen during what we appreciate was a long and challenging purchase process. Keeping our clients informed and maintaining clear communication every step of the way is something we take great pride in, so it's wonderful to know this made a difference to your experience. We will be sure to pass your kind words on to Helen, who will be thrilled to receive your feedback. Thank you again for choosing Dowen. We wish you all the very best in your new home and hope to assist you again in the future. 🏑✨ Warmest Regards John Nicholson Managing Director

5/5

Google

Dowens helped me so much to to live in my wonderful home , I truly can’t thank Caroline Ryan enough for being so patient and super fast with any correspondence , I will be forever thankful ! This lass deserves a pay rise !! ✨a difficult time made easier with the care and support shown .. brilliant 🀩 …

Karen Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Karen, Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐ We're absolutely delighted to hear that we were able to help you secure your lovely home. Your kind words about Caroline Ryan mean so much, and we'll be sure to pass on your feedback to her. She takes great pride in providing a caring, responsive service, so she'll be thrilled to know she made such a positive difference during what can often be a stressful time. Thank you for trusting Dowen with your journey. We're so pleased that Caroline's patience, support and quick communication helped make the process easier for you. We wish you many happy years in your wonderful new home! Best wishes, John Nicholson Managing Director

5/5

Google

The service received from Dowen Estate & Lettings in Durham was excellent. The staff were exceptional, efficient and professional! Excellent property valuation from Jonathan Colville the next day following contact with the agent. Caroline Ryan was super efficient with finding tenant, processing application and move in arrangements. All in all, one of the best service we have received from a letting agent in over 25 years of being landlords. Thank you team!

Victoria Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Victoria, Thank you so much for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with Dowen Durham. It's fantastic to know that Jonathan's prompt and professional property valuation, along with Caroline's efficiency in securing a tenant and managing the application and move-in process, made such a positive impression. We take great pride in delivering a high level of service, so it means a great deal to receive such kind feedback from a landlord with over 25 years of experience. We will be sure to pass your compliments on to Jonathan, Caroline, and the rest of the team. Thank you for placing your trust in us, and we look forward to supporting you again in the future. The Dowen Estate & Lettings Durham Team ⭐⭐⭐⭐⭐ Warmest Regards John Nicholson Managing Director

5/5

Google

I can thoroughly recommend Dowen Estate Agents in Durham. The staff are all lovely and always happy to deal with any queries and problems. Their help and support never faltered. Helen in particular was outstanding and went the extra mile, especially in liaising with the buyer and the solicitor. Thanks to you all!

GA Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear GA, Thank you so much for your wonderful 5-star review and recommendation. We are delighted to hear that you had such a positive experience with our Durham team. Providing helpful, responsive support throughout the moving process is something we take great pride in, so it's fantastic to know our team was able to assist you every step of the way. A special thank you for your kind words about Helen. She will be thrilled to hear that her dedication, communication, and commitment to going the extra mile made such a difference to your sale. We will be sure to pass on your feedback to her and the rest of the team. It was a pleasure helping you, and we wish you all the very best for the future. Warmest Regards John Nicholson Managing Director

5/5

Google

Thank you Helen, it was an easy sale for me because of your great help and experience.

Pauline Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Pauline, Thank you for your excellent review. On behalf of the company, I am pleased to hear that Helen's experience and dedication helped ensure a smooth and successful sale. We truly appreciate your feedback and thank you for choosing us. Warmest Regards John Nicholson Managing Director

5/5

Google

Caroline has been amazing through the process and couldn’t recommend her enough!

Alice Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Alice, Thank you for your fantastic 5-star review. As Managing Director, I am delighted to hear that Caroline provided such an excellent experience and earned your recommendation. Buying or selling a property is an important journey, and having someone knowledgeable, dedicated, and supportive by your side can make all the difference. Caroline takes great pride in delivering outstanding customer service, and I know she will be thrilled to receive your kind feedback. Recognition like this means a great deal to our team and reflects the high standards we strive to maintain across all our branches. Thank you for choosing Dowen Estate Agents and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, John Nicholson Managing Director Dowen Estate Agents ⭐⭐⭐⭐⭐

5/5

Google

Helen at Dowens was amazing from start to finish. I would thoroughly recommend using Dowens as a five star estate agency. Thank you for everything!

Eva Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Eva, Copilot said: Thank you for your fantastic 5-star review. As Managing Director, I am delighted to hear that Helen provided such an amazing experience from start to finish. Delivering exceptional customer service and guiding our clients through every stage of their property journey is at the heart of what we do, so it is wonderful to know that Helen made such a positive impression. Your recommendation means a great deal to both Helen and the wider team. We are incredibly proud of the service we provide, and feedback like yours is greatly appreciated. Thank you for choosing Dowen Estate Agents and for taking the time to share your experience. We wish you all the very best and look forward to assisting you again in the future. Kind regards, John Nicholson Managing Director Dowen Estate Agents ⭐⭐⭐⭐⭐

5/5

Google

Amazing to deal with, communication was brilliant!

Gamezone Β· 12 August 2026 Β· Dowen Durham City

Agent replied Β· 12 October 2026

Dear Gamezone, Thank you for your wonderful 5-star review. As Managing Director, I am delighted to hear that you had such a positive experience with us. Excellent communication is something we place great importance on, so it is fantastic to know that you found the team brilliant to deal with throughout the process. Feedback like yours means a great deal to us and serves as a wonderful reminder of the high standards our team strives to deliver every day. Thank you for choosing Dowen Estate Agents and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, John Nicholson Managing Director Dowen Estate Agents ⭐⭐⭐⭐⭐

5/5

Google

We have been using Dowen Spennymoor for a while now they manage the property we’re in and our last property. All of the team are fantastic they go above and beyond with everything they do. If you’re thinking of using Dowen I would highly recommend them you won’t be disappointed.

Kelly Β· 12 August 2026 Β· Dowen Bishop Auckland

Agent replied Β· 12 October 2026

Dear Kelly, Copilot said: Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that you've had such positive experiences with Dowen Spennymoor across both your current and previous properties. It means a great deal to know that our team has consistently provided the support and service you deserve. Your kind words about the team going above and beyond are truly appreciated, and we'll be sure to pass on your feedback to everyone involved. Thank you for your continued trust in us and for taking the time to recommend our services to others. We look forward to continuing to support you for many years to come. Warmest Regards John Nicholson Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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