Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dowen office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Dawn and the staff have been amazing!

Dawn and the staff have been amazing!! Dawn was always on hand to help and explain things so I could understand the process. I cant thank Dawn enough for making my experience of buying my house so easy and simple. Lovely staff and would highly recommend using Dowen in the future.

Emma · 30 July 2026 · Dowen Bishop Auckland

5/5

Google

Brilliant service from all the team!

James · 12 July 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear James, Thank you for the brilliant 5‑star review! We're delighted to hear the whole team made a great impression. Your support means a lot to us, and we look forward to welcoming you back. Warmest Regards John Nicholson Managing Director

5/5

Google

5 stars from me. Great service from start to finish, with clear communication throughout. The team was friendly, professional, and very accommodating when arranging appointments around my schedule. ⭐⭐⭐⭐⭐

Daniel · 12 July 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Daniel, Thank you so much for your kind words and for awarding us 5 stars! ⭐⭐⭐⭐⭐ We’re delighted to hear that you had a great experience from start to finish. Clear communication and flexibility are really important to us, so it’s wonderful to know we were able to accommodate your schedule and make the process smooth. I’ll be sure to pass your feedback on to the whole team, they’ll really appreciate it. Thanks again for choosing us, and we look forward to helping you again in the future! Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Brilliant Estate Agency Very Helpful…

Brilliant Estate Agency Very Helpful Staff Especially Michael Who We Would Recommend For Anything Related To Property ! Mr & Mrs Richardson

MARIA · 22 June 2026 · Dowen Bishop Auckland

1/5

Trustpilot

Unprofessional estate agent.…

I was very disappointed with Down estate agents, I booked a viewing for 1400hrs on the 17th June, at park road Hartlepool, and confirmed it with the agency, we waited for over 30 minutes for an agent to turn up, but no one did, I called their office and the lady said she's stuck in traffic she will be there shortly, we waited for a further 20 minutes, but no one turned up, I called the office again but this time no one answered, so I left a message, stating that if no one turns up in 5 minutes, we won't be bothering with the viewing, no one turned up, this company is so so so unprofessional, and I would not recommend anyone to do business with them, if they can't be bothered to turn up for a viewing of a property, then it says it all,

Thomas · 17 June 2026 · Dowen Bishop Auckland

5/5

Google

Would higly recommend dowen from viewings to completion they kept me well informed which makes the process so much easier , always providing feedback on viewings which is really helpful, I would also like to thank jodi for her help during the sale as this made the process a lot less stressful, I do appreciate everything thank you so much , will be recommending to family and friends

Kay · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Kay, Thank you so much for your wonderful feedback and kind recommendation! We’re delighted to hear that you felt well supported and informed throughout the entire process, from viewings right through to completion. Keeping our clients updated and providing helpful feedback is something we truly value, so it’s great to know this made a difference for you. I’ll be sure to pass your lovely thanks on to Jodi as well, she’ll be thrilled to hear that her support helped make the sale less stressful. We really appreciate your trust in us and your intention to recommend us to family and friends, it means a lot. If we can ever help you again in the future, please don’t hesitate to get in touch. Thanks again! 😊 John Nicholson Managing Director

5/5

Google

I bought a house from Helen Milner and the service was excellent and I can recommend Dowen.

Nick · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Nick, Thank you so much for your 5-star review! We’re delighted to hear that you had an excellent experience purchasing your home with Helen Milner. Your kind words and recommendation mean a great deal to us. We wish you all the very best in your new home, and if there’s ever anything more we can assist you with in the future, please don’t hesitate to get in touch! 🏡 Warmest Regards John Nicholson Managing Director

5/5

Google

Rating only, no written review.

Krzysztof · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Krzysztof, Thank you so much for your 5-star rating! ⭐️⭐️⭐️⭐️⭐️ We really appreciate you taking the time to support us, it means a lot to the whole team. If there’s ever anything we can help you with in the future, please don’t hesitate to get in touch! Warmest Regards John Nicholson Managing Director

5/5

Google

Jodi Glendenning and her Team at Durham City Branch.Went above and behond to make sale progression run Smoothly and could not rate there. professionalism high enough. I am looking forward to Working with Jodi and Her collegues going forward with more properties Yours Sincerely, Brendan Carney

Brendan · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Brendan, Thank you so much for your fantastic 5-star review, Brendan! We’re absolutely delighted to hear that Jodi Glendenning and the Durham City team went above and beyond to ensure your sale progressed smoothly. Your kind words about their professionalism mean a great deal, and we’ll be sure to pass on your feedback to Jodi and her colleagues. It’s great to hear you’re looking forward to working with us again, we truly value your continued trust and look forward to supporting you with your future property ventures. Warmest Regards John Nicholson Managing Director

5/5

Google

I had a great experience buying my house through Dowen. Jodi was incredibly helpful, efficient, and kept in touch throughout the process. After a previous buyer pulled out, I asked her to keep me in mind if the property came back on the market, and she remembered to contact me straight away. Thanks to her, I was able to purchase the house I really wanted. Communication was excellent from start to finish. I would definitely recommend Jodi and the team at Dowen.

Jessica · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Jessica, Thank you so much for your kind words and 5-star review! We’re thrilled to hear you had such a positive experience with Dowen and that Jodi was able to support you throughout your journey. She’ll be delighted to know her attention to detail and proactive approach, especially remembering to contact you when the property came back to market, made such a difference in helping you secure your dream home. Providing clear and consistent communication is something we pride ourselves on, so it’s fantastic to hear that stood out to you from start to finish. Congratulations on your new home, and thank you again for your recommendation, it truly means a lot to us! 🏡✨ Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent service from a thoroughly professional team.5 Star !!

Thomas · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Thomas, Thank you so much for your kind words and 5-star review! ⭐️ We’re delighted to hear you had an excellent experience with our team. Your feedback means a lot to us, and we’ll be sure to share your comments with everyone involved. We truly appreciate your support! Warmest Regards John Nicholson Managing Director

5/5

Google

Highly recommended! Jodi has been so helpful and was across everything throughout the whole process of buying my new property. As a first time buyer I needed quite a bit of hand holding and she was there every step of the way, guiding me through the process, and was always happy to explain everything. Thanks again Jodi. Suzannah G

Suzannah · 12 June 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Suzannah, Thank you so much for your wonderful review, Suzannah! It was an absolute pleasure supporting you through your first home purchase. I’m so glad I could help make the process feel a little less overwhelming and be there to guide you every step of the way. Buying your first property is such a big milestone, and I’m thrilled to have been part of that journey with you. Wishing you all the very best in your new home, and thank you again for your kind words! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

I can't speak highly enough of the team at Dowens in Durham, who have just successfully sold a second house for us. In particular, Helen Milner was outstanding, keeping all parties in touch and working so hard. Wonderful service - and very nice people! We wouldn't hesitate to use them again.

Adrienne · 12 June 2026 · Dowen Durham City

Agent replied · 16 April 2026

Dear Adrienne, Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you were so pleased with your experience at Dowens in Durham. Jonathan, Helen, and the whole team will be thrilled to know their efforts made such a positive difference. We believe in proactive marketing and personal service, so it's fantastic to hear that came through. Wishing you all the very best in your next chapter, and thank you again for your kind recommendation! Warmest Regards John Nicholson Managing Director

5/5

Google

Always happy and helpful and a joy to deal with.

James · 12 June 2026 · Dowen Durham City

Agent replied · 16 April 2026

Dear James, Thank you so much for your kind 5-star review! It’s wonderful to hear that you found our team happy, helpful, and a joy to deal with, your feedback means a lot to us. We truly appreciate your support and look forward to helping you again in the future! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Great friendly staff that made the process easy and stress free. Thank you!

Ashley · 12 June 2026 · Dowen Bishop Auckland

Agent replied · 12 October 2026

Dear Ashley, Thank you so much for your kind words! We’re delighted to hear that our team made the process easy and stress-free for you. Providing a friendly and supportive experience is always our goal, so your feedback truly means a lot. We really appreciate your support! 😊 Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Bethany at Dowen Hartlepool branch True Professional

Bethany at Dowen Hartlepool branch professional and fantastic.

Paula · 20 May 2026 · Dowen Bishop Auckland

5/5

Trustpilot

Dowens (Sunderland)

Dowens (Sunderland) Bought a property from Dowens Sunderland branch 7 year ago which I’m returning to sell it back through Always have a great experience with the staff there, great set of people

Jake · 14 May 2026 · Dowen Bishop Auckland

5/5

Google

We recently sold a bungalow with Dowen Estate Agents in Durham and the service was fantastic from the start. They were excellent at communication and found us a buyer very quickly as well as guided us through the process.

Steven · 12 May 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Steven, Thank you so much for your fantastic 5‑star review. We’re delighted to hear that you had such a positive experience selling your bungalow with our Durham team. Clear communication and guiding our clients through every step of the process are extremely important to us, so it’s great to know this came across. Thank you for choosing Dowen Estate Agents, and we wish you all the very best for the future. Warmest Regards John Nicholson Managing Director

5/5

Google

From start to finish Jodi and the team were absolutely excellent!! Couldn’t recommend enough, absolutely nothing was a problem to them!

Jack · 12 May 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Jack, Thank you so much for your kind words and 5‑star review! We’re absolutely delighted to hear that Jodi and the team provided such a positive experience from start to finish. Your recommendation truly means a lot to us. Warmest Regards John Nicholson Managing Director

5/5

Google

Caroline from Dowens was amazing with communication and finding lovely Tenants, certainly reach out to them in future too. Thanks guys.

Kishore · 12 May 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Kishore, Thank you so much for the fantastic 5‑star review. We’re delighted to hear about your positive experience with Caroline, she’ll be thrilled with your kind words. Clear communication and finding the right tenants are always our priority, so it’s great to know that stood out to you. We really appreciate your support and look forward to working with you again in the future. Warmest Regards John Nicholson Managing Director

5/5

Google

Dowens provided an outstanding service! I was kept constantly informed of the progress of my house purchase and able to have all my queries answered immediately. Amazing! Thank you very much.

Cameron · 12 May 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Cameron Thank you for your wonderful 5‑star review. We’re delighted to hear that you received outstanding service and felt well informed throughout your house purchase. Keeping our clients updated and answering queries promptly is very important to us, so your feedback is greatly appreciated. Thank you again for choosing Dowens. Warmest Regards John Nicholson Managing Director

5/5

Google

Great service from initial house evaluation all the way through to completion. Friendly, personal colleagues. Would recommend

Louise · 12 May 2026 · Dowen Durham City

Agent replied · 12 October 2026

Dear Louise, Thank you so much for your kind words! We’re delighted to hear that you had a great experience from the initial valuation right through to completion. Our team takes pride in providing a friendly and personal service, so it’s wonderful to know that came across. We really appreciate your recommendation and wish you all the best in your home! Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

A great team I could always rely on

I've used Dowen to let out my property for the past 3 years and they've been fantastic. Caroline (Durham City) is always on the ball to offer advice, answer questions and provide professional insight. The process of renting out the property was seamless from beginning to end and I'll be using them as my number one estate agent choice for any house sales in the future. 5 stars much deserved to a friendly and very capable team in the Durham office :)

Emma · 21 April 2026 · Dowen Bishop Auckland

5/5

Google

Excellent service. Friendly, efficient, good communication. Charlotte and Darren from Spennymoor branch are both extremely knowledgeable. Would recommend

Amy · 12 April 2026 · Dowen Bishop Auckland

Agent replied · 12 October 2026

Dear Amy, Thank you for your fantastic feedback! We’re so pleased to hear you found our service friendly, efficient, and well communicated. Charlotte and Darren will be delighted to know their knowledge and support made a positive impression. We really appreciate your recommendation and your support, thank you again! 😊 Warmest Regards John Nicholson Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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