Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGreat work from Thomas and the team at the bishop office, being really helpful and support through the whole journey
Andrea · 16 February 2026 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Andrea,
Thank you so much for your excellent 5‑star review! 🌟
We’re delighted to hear that Thomas and the team at our Bishop office were so helpful and supportive throughout your journey. Providing a smooth and positive experience is incredibly important to us, and it’s wonderful to know the team delivered exactly that.
We truly appreciate your feedback, thank you for choosing Dowen!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleHad a great experience with Dowen Buying a house! Barbara was so helpful and kept me updated through everything. Definitely recommend
Emma · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Emma,
Thank you so much for your lovely 5‑star review!
We’re thrilled to hear you had such a great experience buying your home with Dowen. Barbara will be delighted to know her support and regular updates made the process easier for you.
Your recommendation truly means a lot to us. If you ever need anything in the future, we’re always here to help, and we wish you all the happiness in your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowen Estate Agents were superb all the way through ... from the initial phone call with Barbara to put my house on the market, upto my pending final completion. They kept me up-to-date all the way through the process (especially Jodi). Always very polite and friendly, and put me at ease with any worries I may have had
Thank you Dowen Estate Agents
Lee · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Lee,
Thank you so much for your fantastic 5‑star review! 🌟
We’re delighted to hear that your experience with Dowen Estate Agents has been superb from start to finish. Barbara, Jodi, and the whole team will be thrilled to know their hard work made the process smooth and reassuring for you.
Keeping you informed, easing any worries, and providing friendly, professional service is exactly what we strive for, so it’s wonderful to know we achieved that for you.
Thank you again for choosing Dowen Estate Agents, and we wish you all the very best with your completion and your next chapter! 🏡💛
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleVery helpful staff. Good at keeping in touch and informing me of progress on my purchase.
Valerie · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Valerie.
Thank you so much for your wonderful review!
We’re delighted to hear that you found our team helpful and that you felt well‑informed throughout your purchase. Keeping our customers updated every step of the way is really important to us, so it’s great to know we hit the mark.
If you ever need anything in the future, we’re always here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleCaroline Helped me get into a new house just before christmas with no trouble and a smooth process, they have brilliant staff and are really helpful
Adam · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Adam,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Caroline was able to help you move into your new home just in time for Christmas, and that the process felt smooth and trouble‑free. Our team works hard to make every experience a positive one, so it’s wonderful to know you found everyone helpful and brilliant to deal with.
Wishing you all the best in your new home, and thank you again for choosing us!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleRating only, no written review.
Maris · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Maris,
Thank you so much for the 5‑star rating! ⭐ We truly appreciate you taking the time to support us, even without leaving a comment. Your positive feedback means a lot to our team, and we’re delighted to know you had a great experience.
If there’s ever anything more we can do for you, we’re always here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleThis is the second time I’ve used Dowen’s service, and Caroline has always been very responsive and helpful.Highly recommended!
Rachel · 16 February 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Rachel,
Thank you so much for your wonderful 5‑star review! We truly appreciate you returning to Dowen’s, and it’s great to hear that Caroline has once again been responsive and helpful.
Your recommendation means a lot to us. We’re always here if you need anything in the future! ⭐
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleRating only, no written review.
Keith · 16 January 2026 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Keith,
Thank you so much for the 5-star rating! 🌟
We really appreciate your support and are thrilled to know you had a positive experience with us. If there’s anything else we can do for you or any feedback you’d like to share, we’re always here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleCouldnt recommend Dowen Estate & Letting Agents in Bishop Auckland enough. The service i received was beyond amazing right from the beginning. Thomas was enthusiastic about the sale of my property and went above and beyond to ensure the pictures and post of the property reflected how good value this was.
Lisa was happy to answer any questions relating to the sale and kept me informed throughout the process.
If anyone wishes to sell or rent their property i would recommend using Dowen Estates. Great service all round, thank you.
Courtney · 16 January 2026 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Courtney,
Thank you so much for your amazing 5‑star review! 🌟
We’re thrilled to hear that your experience with our Bishop Auckland team was so positive. Thomas will be delighted to know his enthusiasm and effort in presenting your property made such a difference, and Lisa will be equally pleased that her support and communication helped make the process smooth from start to finish.
Your recommendation truly means a lot to us. If you ever need assistance again, whether selling, buying, or letting, we’re always here to help.
Thank you once again for choosing Dowen Estates! 🏡✨
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe used Dowen for the sale of the house. The process was completed quickly & professionally with the minimum of fuss. Barbra kept us informed of the progress of the sale and our requirements for the quick sale of the property. I'd certainly use Dowen again for any further house sales. Many thanks.
Owen · 16 January 2026 · Dowen Durham City
Agent replied · 16 April 2026
Dear Owen,
Thank you so much for your kind words! We’re delighted to hear that the sale process was quick and hassle-free. Barbara will be thrilled to know her efforts in keeping you informed and meeting your requirements made such a positive impact. Your trust and willingness to use us again mean a lot to us. If you ever need assistance in the future, we’ll be here to help.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleThoroughly recommend Dowen in Bishop Auckland. The staff, Lisa, Catherine and Thomas, kept us up to date at every stage. Good communication and friendly, attentive staff. Excellent photos too!
Julie · 16 December 2025 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Julie,
Thank you so much for your wonderful review! We’re delighted to hear that Lisa, Catherine, and Thomas kept you informed throughout the process and that you appreciated our communication and photography. Your recommendation means a lot to us, and we’re thrilled you had such a positive experience with our Bishop Auckland team. If you ever need our assistance again, we’ll be here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 3/5
GooglePoor service lack of contact from anyone at their office we sorted any issues with our buyers ourselves and they did not think much of the service or contact either! Feel like all they did was take some lovely pictures and send one viewing who luckily ended up as our buyers - did not do very much for their fee very disappointing service
Gill · 16 December 2025 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Gill,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. Good communication is something we strive for, so it’s disappointing to learn we fell short in your case.
We’d really value the opportunity to understand more about what happened and how we can improve. If you’re willing, please reach out to us directly at john.nicholson@dowen.co.uk or let us know the best way to contact you. Your insights will help us provide a better service in the future.
Thank you again for your honesty, we hope we can make this right.
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowen Estate Agents weren’t even our agents, they were acting on behalf of our sellers, yet the communication and support we received from them was absolutely top-notch. Barbara, in particular, was incredible. She was always on hand to help, answered every question without hesitation, and her friendly, reassuring approach kept me calm during the most stressful parts of the process.
Everyone at Dowen has been brilliant throughout. If we ever decide to move again, I’d happily use Dowen myself, and I’ll be recommending them to all of my friends and family. Highly recommended!
Ashton · 16 December 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Ashton,
Thank you so much for your amazing review! We’re delighted to hear that Barbara and the team were able to make such a positive impact, even though we weren’t your appointed agents. Going the extra mile to support and keep things stress-free is what we aim for, so it’s wonderful to know we achieved that for you. Your kind words and recommendation mean the world to us. If you ever need us in the future, we’d be thrilled to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleLisa Ridehalgh was very helpful through a long and stressful move.
Jan · 16 November 2025 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Jan,
Thank you so much for your kind review! We're really pleased to hear that Lisa Ridehalgh was able to support you through what can be a challenging time. Moving can be stressful, and it's great to know Lisa helped make the process a little easier for you. Wishing you all the best in your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 1/5
GooglePaid upfront for them to sell my house and they have removed it from all online sites twice now. So in effect taken it off the market without my consent. Had 2 phone calls from them in 3 years of my house being on the market. Rubbish service.
Gillian · 16 November 2025 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Gillian,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that you've been disappointed with the service, and we understand how frustrating this must be. This certainly isn’t the level of communication or support we aim to provide.
We’d really appreciate the opportunity to look into this further and understand what went wrong. If you're willing, please contact us directly so we can address your concerns and work toward a resolution @ john.nicholson@dowen.co.uk. Your feedback is important to us, and we’re committed to improving.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe put our mams bungalow up for sale with Dowen bishop Auckland
Thomas was so enthusiastic and took great photos we knew we made the right decision
Thomas also did all viewings on the property
Lisa Ridehalgh contacted us with feedback from all viewings. Lisa also helped us complete the sale professionally
Can’t thank the Dowen team enough
Enid · 16 November 2025 · Dowen Bishop Auckland
Agent replied · 16 April 2026
Dear Enid,
Thank you so much for your kind words and fantastic feedback! We're delighted to hear that your experience with Dowen Bishop Auckland was such a positive one. Thomas’s enthusiasm and attention to detail, along with Lisa’s professionalism and support throughout the sale, truly reflect the dedication of our team. We’re so pleased we could help make the process smooth and successful for you. Thank you again for choosing Dowen, we wish you all the best moving forward!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleAfter being let down by a previous agent I contacted Dowen for the sale of my family home of 30 years which I highly recommend. The photos taken were great much better quality!
Jonathan came out to value the house and he was friendly, understanding, courteous and professional as well as local to Durham so could provide great information on the market, price and timeline etc to set expectations which were all met. We met again when I dropped the keys off for completion and expressed relief after a couple of setbacks beyond my control delayed the sale by one month.
Barbara in the office was also great keeping me updated with ongoing developments right through to completion. I would definatly consider using Dowen again in the future if I was to move back to the Durham area for sure.
Andrew · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Andrew,
Thank you so much for your thoughtful and generous review! We're truly grateful you chose Dowen to handle the sale of your family home, especially after being let down previously. It’s wonderful to hear that Jonathan provided such friendly, professional, and knowledgeable service, and that Barbara kept you well-informed throughout the process.
We understand how emotional and stressful selling a long-term home can be, and we're so pleased we could help make the experience smoother for you. Your kind words mean a lot to the whole team at our Durham branch, and we’d be absolutely delighted to assist you again in the future should you return to the area. Thanks again for your recommendation!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleExcellent experience selling my property with Dowens right from the initial valuation through to the eventual exchange of contracts and completion. Would definitely recommend.
James · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear James,
Thank you so much for your kind words and recommendation! We're delighted to hear that your experience selling your property with Dowen was smooth and positive from the initial valuation right through to completion. It’s always our goal to provide a seamless and supportive service, and we’re so pleased we could deliver that for you. Wishing you all the best for the future!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleFriendly and professional service, communication was amazing!
Liam · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Liam,
Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our team and that the communication throughout was excellent. Providing friendly, professional service is something we take great pride in, and it's always rewarding to know we've made a difference.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleExcellent and friendly service. Helen and Barbara were extremely helpful and as Leah’s at the end of the phone. They were aware of our ideal completion (quick) and I feel they did everything in their power to ensure it happened.
Clair · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Clair,
Thank you so much for your kind words! We're thrilled to hear that Helen, Barbara, and Leah provided such excellent support throughout your sale. It's great to know the team’s communication and dedication helped make your ideal quick completion a reality. We’re proud to have such committed staff who always go the extra mile for our clients.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI’ve worked with Dowen Letting Agency in Durham for quite some time now and can honestly say they’re fantastic to deal with. The team are always organised, professional and easy to communicate with. A special mention to Caroline, who I get most of my work from, she’s brilliant at keeping things running smoothly and always a pleasure to work with. Highly recommend Dowen for anyone looking for a reliable, friendly agency.
Richie · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Richie,
Thank you so much for your kind words and glowing review! We're absolutely delighted to hear that you've had such a positive experience working with the team at Dowen Letting Agency in Durham. It's always our goal to provide a professional, organised, and friendly service, so your feedback means a lot to us.
A special thank you for mentioning Caroline, she’ll be thrilled to know her efforts are appreciated and that she’s made such a great impression. We truly value your continued support and look forward to working with you for many more years to come!
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowens were really supportive with our purchase which wasn’t as easy as first thought, with many delays and hiccups along the way. The team at Dowens- in particular, Helen and Barbara continuously chased this for us and did everything they could to push it through for us, in contact with the sellers. Really pleased and would recommended them to anyone looking to purchase/sell in the future 🙂
Isla · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Dear Isla,
Thank you so much for your kind and thoughtful review! We're really pleased to hear that, despite the challenges, our team was able to support you throughout your purchase. Helen and Barbara will be especially happy to know their efforts made a difference and helped push things forward. Your recommendation means a lot to us, and we’re so glad we could help you through the process.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleBeen a really easy company to deal with, no hassle, straightforward to work with. Would use again.
Sarah · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Hi Sarah,
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that you found working with us easy and hassle-free. Providing a straightforward and smooth experience is exactly what we aim for, so it's great to know we delivered on that.
We’d be delighted to work with you again in the future, please don’t hesitate to reach out whenever you need us.
Thanks again for your support!
Best regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleMany thanks to Barbara at Dowen Durham for making our house purchase go so smoothly.
Very helpful and kept us updated regularly throughout the process.
A real delight to deal with
Thanks again
Danny
Danny · 16 November 2025 · Dowen Durham City
Agent replied · 16 April 2026
Hi Danny,
Thank you so much for your lovely review!
We’re delighted to hear that Barbara at Dowen Durham made your house purchase such a smooth and positive experience. She’s a valued member of our team, and we’ll be sure to pass on your kind words.
Wishing you all the best in your new home, and we’d love to assist you again in the future!
Warm Regards,
John Nicholson
Managing Director
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