Trusted Agent profile Β· County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dowen office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I must let you know how much I appreciated the total professional service that Helen provided during the conveyance process of my flat. Despite some difficulties, Helen championed the process and kept me informed throughout. I can't thank her enough. I wish her every success in her future at Dowens.

David Β· 16 July 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear David, Thank you so much for your kind words and wonderful 5-star review. We’re delighted to hear that Helen provided you with such professional and dedicated service throughout the conveyancing process. It’s always our goal to ensure our clients feel supported and well-informed, even when challenges arise. Helen will be thrilled to know her efforts made such a positive impact. We truly appreciate your feedback and your well wishes, they mean a great deal. Wishing you all the best in your new chapter! John Nicholson Managing Director

5/5

Google

We rented out our property through Dowen for many years and were happy with the service we received . Caroline in the Durham branch was excellent and really looked after us during this time. Would recommend. Jill & Andrew

Andrew Β· 16 July 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Jill & Andrew, Thank you so much, for your wonderful 5-star review! We're delighted to hear you were happy with the service over the years. Caroline at the Durham branch will be especially pleased to receive your kind words, she always strives to go above and beyond. We truly appreciate your recommendation and thank you for trusting Dowen with your property. Wishing you all the best! Warmest Regards John Nicholson Managing Director

5/5

Google

We cant thank Thomas, Lisa and Catherine enough for all their help selling our house, Thomas went above and beyond to get this over the line for us, anyone looking to buy or sell, these are the guys you need to be using.

Lisa Β· 30 June 2025 Β· Dowen Bishop Auckland

Agent replied Β· 11 August 2025

Dear Lisa, Thank you so much for the fantastic 5-star review! It was an absolute pleasure working with you. We’re thrilled to hear that Thomas, Lisa, and Catherine were able to support you every step of the way, especially Thomas for going above and beyond. Your kind words mean the world to us. Wishing you all the best in your next chapter! Warmest Regards John Nicholson Managing Director

1/5

Google

i would never use this company to sell my home their communication skills are near zero, unfortunately I've had to award them one star.

Maggie Β· 16 June 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Maggie, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding communication, which we take very seriously. We strive to provide clear and timely updates to all our clients, and it's clear we fell short in your case. We appreciate your honesty and would welcome the opportunity to learn more about your experience so we can improve. If you're open to it, please contact us directly at john.nicholson@dowen.co.uk, we’d really value the chance to make things right. Regards John Nicholson Managing Director

5/5

Google

Helen at Dowen was really helpful from the very first step, arranging a viewing for the property I have gone on to buy, helping with any questions as a first time buyer. I would happily recommend using Dowen for any purchase or sale of your property, based on my experience with them.

Matthew Β· 16 June 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Matthew, Thank you so much for your kind words and 5-star review! We're delighted to hear that Helen was able to support you throughout your journey as a first-time buyer. It's wonderful to know that her help made the process smoother and more comfortable for you. Your recommendation means a lot to us, and we truly appreciate you choosing Dowen. Wishing you all the best in your new home! Warmest Regards John Nicholson Managing Director

5/5

Google

Dowen have been really attentive during our tenancy in Durham. We had our own contact who was always the point of call (thanks Caroline) who knew the property well. They always used contractors that they knew, and that we got to know. Friendly and recommended!

Ben Β· 16 June 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Ben, Thank you so much for your kind words! We're delighted to hear you had a positive experience during your tenancy in Durham. Caroline will be especially pleased to know her support made a difference. It's great to know our trusted contractors and personal approach helped you feel at home. Wishing you all the best, and thank you again for the recommendation! Warmest Regards John Nicholson Managing Director

5/5

Google

Good experience with Dowen. Good communication with Caroline during rental tenancy. Highly recommended

Kieran Β· 16 June 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Kieran, Thank you for your great review! We're so pleased to hear you had a good experience with us and that Caroline was able to support you throughout your tenancy. Your recommendation means a lot to us! Warmest Regards John Nicholson Managing Director

5/5

Google

Highly recommend

Calvin Β· 14 June 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Calvin, Thank you for the 5-star review and recommendation! We really appreciate your support. Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Very helpfull from the beginning isobel…

Very helpfull from the beginning isobel made everything nice n easy to move in and there always quick to fix a problem if u have any

Chrissy Β· 6 June 2025 Β· Dowen Bishop Auckland

5/5

Google

I have a very good experience with them,their staffs are the best , always ready to help. Am stocked in the middle of getting building insurance Lisa ridehalgh had put me through to get that done, she's lovely

Abioye Β· 16 May 2025 Β· Dowen Bishop Auckland

Agent replied Β· 27 May 2025

Dear Abioye, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with our team. It's always our goal to be helpful and supportive every step of the way. We're especially glad Lisa was able to assist you, she truly is wonderful! If you need anything else, don’t hesitate to reach out. We're always here to help. Warmest Regards John Nicholson Managing Director Dowens

5/5

Google

Helen kept us informed the whole way through my mam's house sale, she contacted solicitors and the buyer on a regular basis to find out how it was progressing, it was a complicated sale with a few problems and took 7 months to go through but Helen tirelessly chased all concerned and kept me updated. I am very happy with the service I received and would definitely recommend Dowens, especially Helen!

Joan Β· 15 May 2025 Β· Dowen Durham City

Agent replied Β· 27 May 2025

Dear Joan, Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Helen was able to support you through what was a complex and lengthy process. She’s a true asset to our team, and your kind words mean a great deal. We really appreciate your recommendation and are so pleased we could help with your mam’s house sale. Warmest Regards John Nicholson Managing Director

5/5

Google

Thank you to all the team, Catherine, Lisa, and Thomas for looking after me over the past few years as a tenant, now a very proud and happy home owner. Dowens made the transition from tenant to owner very easy and stress free. Would highly recommend these lovely people to anyone thinking of using their services. All the Best. πŸ‘πŸ»

Lee Β· 13 May 2025 Β· Dowen Bishop Auckland

Agent replied Β· 14 June 2025

Dear Lee, Thank you so much for your kind words and fantastic review! It’s been a real pleasure supporting you on your journey from tenant to homeowner. Catherine, Lisa, and Thomas are thrilled to have been part of such an exciting chapter in your life. We’re delighted to hear the transition felt easy and stress-free, that’s exactly what we aim for. Wishing you all the best in your new home, and thank you again for recommending us! Warm regards John Nicholson Managing Director, The Dowens Team 🏑✨

1/5

Trustpilot

rude and abusive

Jake Β· 29 April 2025 Β· Dowen Bishop Auckland

5/5

Google

Such a great company Very professional and responsive and also really caring about the customer. I can't recommend highly enough. The whole team are a credit to the organisation

Stewart Β· 27 April 2025 Β· Dowen Durham City

Agent replied Β· 16 April 2026

Dear Stewart, Thank you so much for your kind words and wonderful review! 🌟 We're thrilled to hear you had such a positive experience with us. The whole team works hard to make sure our customers feel valued and supported, so your feedback really means a lot. We truly appreciate your recommendation and look forward to being of service again in the future! Warmest Regards John Nicholson Managing Director

5/5

Google

Dowen sold our property very quickly. In spite of a few minor issues, they were fast to respond, were professional and cared and I would recommend them.

Frank Β· 23 April 2025 Β· Dowen Durham City

Agent replied Β· 27 May 2025

Dear Frank, Thank you for your kind 5-star review. We’re so pleased we were able to sell your property quickly and that you found our team to be responsive, professional, and caring throughout. Even when minor challenges arise, we are committed to ensuring a smooth and positive experience for our clients. We truly appreciate your recommendation and your trust in Dowen Estate Agents. Wishing you all the best for the future! Warm regards, John Nicholson Managing Director Dowen Estate Agents

5/5

Google

5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.

Olivier Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 16 April 2026

Dear P-B Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and we’ll be sure to pass along your shoutout to Lisa. If you need anything in the future, don’t hesitate to reach out. Enjoy your new home! Warmest Regards John Nicholson Managing Director

5/5

Google

We brought our first property through dowen bishop auckland.We would like to thank Lisa for the wonderful costumer service. Highly recommended

Anu Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 16 April 2026

Dear Dipu, Thank you so much for your fantastic 5-star review! 🌟 Congratulations on purchasing your first home! 🏑 We’re delighted to hear that Lisa provided you with wonderful customer service. Your recommendation means the world to us, and we wish you all the best in your new home. If you ever need anything in the future, we’re always here to help! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Living in Spain and buying a property in the UK, smooth process helped along by Lisa, very friendly staff in general would highly recommend.

Anne Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 23 December 2024

Dear Anne, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Lisa and our team were able to make your property purchase in the UK a smooth and enjoyable experience, even from Spain. Providing friendly and efficient service is always our goal, and it’s wonderful to know we met your expectations. Thank you for recommending us, and we wish you all the best with your new property! Warmest Regards John Nicholson Managing Director Dowens

5/5

Google

Brilliant Service from Thomas, Lisa and Catherine. Very friendly and helpful. I would highly recommend their services.

Mitchell Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear Mitchell, Thank you so much for your kind words and the 5-star review! I am delighted to hear that Thomas, Lisa, and Catherine provided you with brilliant service. They truly embody the friendly and helpful spirit we strive for every day. Your recommendation means a lot to us, and we look forward to assisting you again in the future Warmest Regards John Nicholson Managing Director

5/5

Google

Fantastic staff and fantastic service - especially Catherine Barnes who was great at assisting with our needs for letting out a property! Highly recommend.

Toni-ann Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear Toni-Ann, Thank you so much for your wonderful 5-star review! I am thrilled to hear you had such a positive experience with our team, especially Catherine Barnes. She’s truly dedicated to helping our clients, and it’s fantastic to know she made the process of letting out your property smooth and successful. Your high recommendation means a lot to us, and we’re here whenever you need further assistance Warmest Regards John Nicholson Managing Director

5/5

Google

Big thanks to Lisa and all the team at Dowen, first class service, couldn't have hoped fro more.

Simon Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear Simon, Thank you so much for your fantastic review! 🌟 We’re thrilled to hear you had a great experience with Lisa and the team at Dowen. Your kind words mean the world to us, and we’re so glad we could provide first-class service. If you ever need anything in the future, we’re here to help! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Lisa was really helpful kept me informed all the way did viewings for me nothing was too much trouble well deserved 5 stars.

John Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear John, Thank you so much for your kind words and for taking the time to leave this wonderful 5-star review! We’re thrilled to hear that Lisa provided such excellent service and kept you well-informed throughout the process. She truly goes above and beyond to make sure everything runs smoothly, and your feedback means the world to us. Thank you for choosing us, it was a pleasure assisting you! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Been looking for my first home, Lisa & Catherine have been really helpful with my search, always called me to inform me of new properties on the market. Thank you for all your help, really appreciated.

Ross Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear Ross, Thank you so much for your kind words and 5-star review! We're thrilled to hear that Lisa and Catherine have been able to assist you in your search for your first home. Keeping you informed and helping you find the perfect place is our top priority, and we're so glad to have been a part of your journey. If you need anything else along the way, please don't hesitate to reach out. Best of luck, and thank you again for choosing us! 🏑✨ Warmest Regards John Nicholson Managing Director

5/5

Google

I purchased a property through Dowen and can't thank Lisa Ridehalgh enough for her help with understanding the paperwork and her regular updates of how the purchase was progressing put me totally at ease until completion.

Paul Β· 16 April 2025 Β· Dowen Bishop Auckland

Agent replied Β· 9 December 2024

Dear Paul, Thank you for your wonderful 5-star review! We're delighted to hear about your positive experience purchasing a property with Dowen. Lisa Ridehalgh truly goes above and beyond to support our clients, and it's great to know her guidance and updates helped make the process smooth and stress-free for you. Congratulations on your new home, and if you ever need anything in the future, we're here to help. Enjoy this exciting new chapter! 🏑✨ Warmest Regards John Nicholson Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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