Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dowen office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I was using this service to purchase a house and throughout the process, Barbara was extremely helpful and updated me whenever there was news. I recommend Dowen for their friendly and professional service. Nothing is too much of an issue and my request for information promptly replied to. Thank you.

Lee · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Lee, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Barbara was able to support you throughout your home-buying journey and that you found our service both friendly and professional. At Dowen, we always strive to make the process as smooth and stress-free as possible, and it's wonderful to know that your requests were promptly handled. We truly appreciate your recommendation and look forward to assisting you again in the future. Wishing you all the best in your new home! Warm regards, John Nicholson Managing Director

5/5

Google

Can’t thanks Caroline more for the smooth communication during the process for renting out my property in Durham, whenever i have a question, she always answered it fast and thoroughly, very patient, helpful and friendly, highly recommended!

Rachel · 16 October 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Rachel, Thank you so much for your kind review! I’m delighted to hear that Caroline made the process of renting out your property in Durham smooth and stress-free. Her prompt, thorough communication and friendly support are exactly what we strive for at Dowen. We truly appreciate your recommendation and look forward to working with you again in the future! Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Chloe from the Hartlepool branch- amazing!!!!

Chloe from the Hartlepool branch has went above and beyond her role! She has helped push the sale on and practically done the solicitors job for them. She has been amazing with constant communication and updates. I could always rely on her and she’s been so helpful throughout the whole process, communicating to our sellers and us daily. We are very near completion and we would not be in the position without her. In the future we will use Dowens for our own sales- she is a credit to the branch. Thank you!

Millie · 6 October 2025 · Dowen Bishop Auckland

5/5

Google

Great Service from Dowens, Bishop auckland. Thomas did the valuation and took great photos getting us more for our house than others had valued it at. Lisa in the office was very helpfull in making selling our house an easy and very fast process , Thank you so much, Keith & Linda

Keith · 16 September 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Keith, Thank you so much, Keith & Linda, for your wonderful 5-star review! I’m thrilled to hear that Thomas and Lisa provided such excellent service throughout your journey with Dowen Bishop Auckland. Thomas’s attention to detail during the valuation and photography clearly made a real impact, and Lisa’s dedication to making the process smooth and efficient is exactly what we strive for. It’s always rewarding to know our team helped you achieve a great result, and quickly too! Wishing you all the very best in your next chapter, and thank you again for choosing Dowen. Warm regards, John Nicholson Managing Director Dowen Estate Agents

5/5

Google

Rating only, no written review.

David · 16 September 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear David, Thank you so much for the 5-star rating! Even without a comment, your support means a great deal to us. We’re committed to delivering excellent service every step of the way, and it’s always rewarding to know our efforts are appreciated. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Warm regards, John Nicholson Managing Director Dowen Estate Agents

5/5

Google

Very grateful for all the updates and help with making communication between all parties run smoothly. Appreciated all the updates as it’s been quite stressful and Helen made a lot easier .

Diane · 16 September 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Diane, Thank you for your kind review! I’m so pleased to hear that Helen was able to make a stressful process feel more manageable with her clear communication and regular updates. We understand how important it is to keep everyone informed, and it’s great to know that helped things run smoothly. Your feedback means a lot to us, thank you again! Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent company , Caroline is always very helpful in the lettings department.

Bruce · 16 September 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Bruce, Thank you for your kind words! I’m so pleased to hear that Caroline has been helpful and supportive in the lettings department. We’re lucky to have her on the team, and your feedback means a lot to us. Thanks again for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

Very happy with the service provided by Lisa at Dowen. Lisa helped my obtain a viewing at quite short notice and worked quickly to help me secure the property. After many years of selling and searching for my new place, I'm finally settled, thanks to their assistance.

Twitchyt · 5 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your kind review. I’m delighted to hear that Lisa was able to assist you so promptly and effectively. It’s incredibly rewarding to know that, after years of searching, you’ve found a place to call home, and that our team played a part in making that happen. We’re proud of the care and dedication our staff bring to every client interaction, and your feedback is a wonderful reflection of that. Thank you again for choosing Dowen, and we wish you all the very best in your new home. Warm regards, John Nicholson Managing Director

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Dowen Estate and Lettings Agents in Bishop Auckland enough. From start to finish, Lisa and Thomas were absolutely excellent. This was my first time purchasing a property, and they made the whole process seamless, honestly an absolute treat to deal with. They always looked out for me, kept me updated whenever I needed, and were ready to take my calls and answer any questions (and trust me, I had plenty!). Nothing was ever too much trouble for them, and they made what could have been a stressful experience into something straightforward and even enjoyable. Both Lisa and Thomas are incredibly professional, upfront, and honest, but more than that, they’re just genuinely good people who care about their clients. I can’t sing their praises highly enough. If you’re buying a house anywhere near Bishop Auckland, I’d recommend them completely.

Yusuf · 4 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your outstanding review. I’m absolutely delighted to hear that Lisa and Thomas provided such exceptional support throughout your first property purchase. Buying a home is a major milestone, and it’s incredibly rewarding to know our team helped make the experience seamless, reassuring, and even enjoyable. Your kind words about their professionalism, honesty, and genuine care mean a great deal to all of us. We’re proud to have earned your trust and grateful for your wholehearted recommendation. Wishing you all the best in your new home, and thank you again for choosing Dowen. Warm regards, John Nicholson Managing Director

5/5

Google

Good estate agents, recently sold my house through them and whenever i had a question lisa and thomas always was there to help! would recommend

DailyBytes · 3 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you for your fantastic review! I’m so pleased to hear that Lisa and Thomas were there to support you throughout your sale. Their commitment to clear communication and helpful service is exactly what we aim to deliver at Dowen. We truly appreciate your recommendation and are grateful you chose us to handle such an important transaction. If we can assist you again in the future, we’d be delighted to help. Warm regards, John Nicholson Managing Director

5/5

Google

I chose Dowens over other estate agents in the area as the branch manager believed in our property - it’s value of what it had to offer and it’s price. His enthusiasm and that belief really stayed throughout. Other estate agents would lean to a quicker sale tactic or may have larger teams to offer updates at every turn, but I didn’t feel they were enthusiastic about the property itself I was selling which is what I was looking for.

Angela · 3 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your thoughtful and generous review. I’m truly pleased to hear that our Branch Manager’s belief in your property made such a positive impact. At Dowen, we pride ourselves on recognising the true value of every home and delivering a service that reflects that passion and commitment. Your feedback highlights exactly what sets us apart, genuine enthusiasm, personal attention, and a tailored approach. We’re grateful you chose us and proud to have helped you through this important journey. Thank you again for your recommendation, it means a great deal to all of us. Warm regards, John Nicholson Managing Director

5/5

Google

We purchased our home recently and Dowen Bishop Auckland were the estate agents. Lisa, Tom and the team were really helpful They made the whole process as stress free as moving house could be and I wholeheartedly recommend them.

Peter · 2 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your wonderful review! I’m absolutely delighted to hear that Lisa, Tom, and the team at Dowen Bishop Auckland made your home-buying experience as smooth and stress-free as possible. Moving house can be challenging, so it’s fantastic to know our team helped make the process easier for you. Your wholehearted recommendation means a great deal to us. We’re proud to have earned your trust and grateful to have been part of such an important milestone. Wishing you all the best in your new home! Warm regards, John Nicholson Managing Director

5/5

Google

My experience with this branch of Dowens Estate Agents, was First Class. There was one lady in particular, Lisa who had excellent communication skills, nothing was a bother for her and she did the upmost to help every time i contacted the office :)

Joanne · 2 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your brilliant review! I’m thrilled to hear that your experience with our Bishop Auckland branch was first class. Lisa is a valued member of our team, and it’s wonderful to see her excellent communication and dedication recognised. We’re proud to have provided the support you needed, and your kind words mean a great deal to all of us. If we can assist you further in the future, we’ll be here to help. Warm regards, John Nicholson Managing Director

5/5

Trustpilot

I will recommend Dowen lettings to…

I will recommend Dowen lettings to anyone, any day, and any time. The staff are courteous. Heike and Sophie are exceptional and are very professional, they pick calls and return calls as and when due. Well done. You have my 5 stars already.

Olabode · 13 August 2025 · Dowen Bishop Auckland

5/5

Trustpilot

What a breath of fresh air Emilee from…

What a breath of fresh air Emilee from Peterlee branch is. After being let down by a previous firm she came out the next day, gave honest advice, reassurance that what we needed from the sale was achievable and she would move fast to help. Her offer of support and assistance was so appreciated as first time sellers. We cannot thank her enough for the positive and honest attitude.

Julie · 30 July 2025 · Dowen Bishop Auckland

5/5

Trustpilot

First class service from start to…

First class service from start to finish. Izzy and Ashleigh could not have been more helpful.

Kumar · 24 July 2025 · Dowen Bishop Auckland

5/5

Google

Dowen, and Caroline, have been great throughout my tenancy with them. They were always professional and helpful when I needed their help and responded quickly to queries. Would definitely recommend to a friend!

Mattias · 23 July 2025 · Dowen Durham City

Agent replied · 11 August 2025

Dear Mattias, Thank you so much for your kind words and 5-star review! We're really glad to hear you had a positive experience with us throughout your tenancy. It was a pleasure to support you, and we're especially happy to know that you found us professional, helpful, and responsive. Wishing you all the best for the future, and thank you for recommending us! Warm regards, John Nicholson Managing Director

5/5

Google

First class service

Paul · 21 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Paul, Thank you so much for the 5-star review! We're thrilled to hear you received first-class service, it means a lot to us. Looking forward to serving you again soon! Warmest Regards John Nicholson Managing Director

5/5

Google

I would like to express my utmost appreciation to Caroline. She has been fantastic from start to finish. I would highly recommend to anyone. Thank you for everything

Nigel · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Nigel, Thank you so much for your wonderful review! We're thrilled to hear that Caroline provided such fantastic service from start to finish. Your kind words and recommendation truly mean a lot to us. We’ll be sure to pass along your appreciation to Caroline, she’ll be delighted to hear it. Thank you again for your support! Warmest Regards John Nicholson Managing Director

5/5

Google

Amazing experience. I would like to say a big thank you to Barbara, who was amazing throughout the process and was so helpful. As a first time buyer, Barbara provided me with all the help and information I needed, making this process as stress free as possible. Thank you 🤍🤍 …

Piper · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Piper, Thank you so much for your kind words and wonderful review! We're absolutely thrilled to hear you had such a positive experience, especially as a first-time buyer. Barbara will be so pleased to know she made the process smooth and stress-free for you, she truly goes above and beyond for our clients. Congratulations on your new home, and thank you again for choosing us! 🤍 Warmest Regards John Nicholson Managing Director

5/5

Google

Dowen were fantastic throughout the whole process, chasing when needed and always available for queries. Barbara, Helen, Jonathan and whole team were great. Would highly recommend to everyone. Thanks again!

Aaron · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Aaron, Thank you so much for your kind words and 5-star review! We're delighted to hear that you had such a positive experience with Barbara, Helen, Jonathan, and the whole team. It means a lot to us that you appreciated our support and communication throughout the process. Your recommendation truly means the world, thank you again!, The Dowen Team John Nicholson Managing Director

5/5

Google

Great estate agent for our time renting in Durham

Mana · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Saeed, Thank you so much for your kind words! We're really glad to hear you had a great experience renting with us in Durham. It was a pleasure to support you during your time here, and we wish you all the best in the future! Warmest Regards John Nicholson Managing Director

5/5

Google

I contacted Dowen to set up a tenancy agreement. Caroline was extremely helpful and efficient. She had everything in place within a week. I couldnt have recieved a better customer experience.

Greg · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Greg, Thank you so much for your wonderful 5-star review! We're delighted to hear that Caroline was able to assist you so efficiently and provide such a positive experience. We'll be sure to pass along your kind words to her, it means a lot to the whole team. If there's anything else we can help you with in the future, don’t hesitate to get in touch! Warmest Regards John Nicholson Managing Director

5/5

Google

Recently moved in to a property I’m renting with Dowen, they made sure everything went smoothly and were very helpful, particularly Caroline who was always available to answer my questions, and was a friendly face on my arrival.

Amy · 16 July 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Amy, Thank you for your fantastic 5-star review! We're so pleased to hear your move went smoothly and that Caroline was there to support you every step of the way. We’ll make sure she hears your kind words, it’ll mean a lot to her. Wishing you all the best in your new home, and please don’t hesitate to reach out if you ever need anything! Warmest Regards John Nicholson Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
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