Trusted Agent profile · Bishop Auckland

Dowen Bishop Auckland reviews

4.4

★★★★★ Great

213 reviews across 2 platforms

125, Newgate Street, Bishop Auckland, DL14 7EN

Dowen's office in Bishop Auckland, at 125, is rated 4.4 out of 5 across 213 reviews on two platforms, including 163 Google reviews rated 4.7.

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4.7 / 5

163

Reviews on Google

This office

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50

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.

5/5

Google

Couldnt recommend Dowen Estate & Letting Agents in Bishop Auckland enough. The service i received was beyond amazing right from the beginning. Thomas was enthusiastic about the sale of my property and went above and beyond to ensure the pictures and post of the property reflected how good value this was. Lisa was happy to answer any questions relating to the sale and kept me informed throughout the process. If anyone wishes to sell or rent their property i would recommend using Dowen Estates. Great service all round, thank you.

Courtney · 16 January 2026

Agent replied · 16 April 2026

Dear Courtney, Thank you so much for your amazing 5‑star review! 🌟 We’re thrilled to hear that your experience with our Bishop Auckland team was so positive. Thomas will be delighted to know his enthusiasm and effort in presenting your property made such a difference, and Lisa will be equally pleased that her support and communication helped make the process smooth from start to finish. Your recommendation truly means a lot to us. If you ever need assistance again, whether selling, buying, or letting, we’re always here to help. Thank you once again for choosing Dowen Estates! 🏡✨ John Nicholson Managing Director

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Dowen Estate and Lettings Agents in Bishop Auckland enough. From start to finish, Lisa and Thomas were absolutely excellent. This was my first time purchasing a property, and they made the whole process seamless, honestly an absolute treat to deal with. They always looked out for me, kept me updated whenever I needed, and were ready to take my calls and answer any questions (and trust me, I had plenty!). Nothing was ever too much trouble for them, and they made what could have been a stressful experience into something straightforward and even enjoyable. Both Lisa and Thomas are incredibly professional, upfront, and honest, but more than that, they’re just genuinely good people who care about their clients. I can’t sing their praises highly enough. If you’re buying a house anywhere near Bishop Auckland, I’d recommend them completely.

Yusuf · 4 September 2025

Agent replied · 9 September 2025

Thank you so much for your outstanding review. I’m absolutely delighted to hear that Lisa and Thomas provided such exceptional support throughout your first property purchase. Buying a home is a major milestone, and it’s incredibly rewarding to know our team helped make the experience seamless, reassuring, and even enjoyable. Your kind words about their professionalism, honesty, and genuine care mean a great deal to all of us. We’re proud to have earned your trust and grateful for your wholehearted recommendation. Wishing you all the best in your new home, and thank you again for choosing Dowen. Warm regards, John Nicholson Managing Director

5/5

Google

The team at Dowen Bishop Auckland were brilliant whilst I was selling my house. They vetted viewers, kept me up to date with bookings etc. Their communication all round was very good and the fees were very competitive with other agencies. Thank you Thomas & Lisa, a very professional service.

Caroline · 16 February 2026

Agent replied · 16 April 2026

Dear Caroline, Thank you so much for your wonderful 5‑star review! 🌟 We’re delighted to hear that you had such a positive experience with the team at Dowen Bishop Auckland. Thomas and Lisa will be thrilled to know their communication, professionalism, and support throughout your sale made the process smooth for you. We always aim to provide great service and value, so your feedback truly means a lot. Thank you again for choosing us, and if you ever need anything in the future, we’re always here to help! Warmest Regards John Nicholson Managing Director

5/5

Google

We put our mams bungalow up for sale with Dowen bishop Auckland Thomas was so enthusiastic and took great photos we knew we made the right decision Thomas also did all viewings on the property Lisa Ridehalgh contacted us with feedback from all viewings. Lisa also helped us complete the sale professionally Can’t thank the Dowen team enough

Enid · 16 November 2025

Agent replied · 16 April 2026

Dear Enid, Thank you so much for your kind words and fantastic feedback! We're delighted to hear that your experience with Dowen Bishop Auckland was such a positive one. Thomas’s enthusiasm and attention to detail, along with Lisa’s professionalism and support throughout the sale, truly reflect the dedication of our team. We’re so pleased we could help make the process smooth and successful for you. Thank you again for choosing Dowen, we wish you all the best moving forward! Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Heike and Sophie made the process of…

Heike and Sophie made the process of finding a new tenant very straightforward. They kept me updated at every stage and were always happy to help with any queries. Their communication and support throughout the process were excellent, and I would highly recommend Dowen Surveyors & Estate Agents in Sunderland.

Mrs · 12 September 2026

5/5

Google

We would just like to thank Lisa, Thomas, and Catherine for all there help with the purchase of 1 Clayton Court. They were very helpful and good at responding to your questions and phone calls, i would recommend anyone to use Downs Bishop Auckland as they would get a really good service. i would like to say a big thank you to Lisa, Thomas ,and Catherine. Glenys x

Glenys · 16 April 2025

Agent replied · 9 December 2024

Dear Glenys, Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Lisa, Thomas, and Catherine. They’ll be delighted to know their hard work and dedication made your purchase of 1 Clayton Court smooth and enjoyable. Your kind words and recommendation mean the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Congratulations on your new home, and thank you for choosing Downs Bishop Auckland! Warmest Regards John Nicholson Managing Director

5/5

Google

We had a fantastic experience working with Lisa from Dowen. She was incredibly professional, kind, and dedicated throughout the entire process of selling our house. Lisa kept us well-informed, answered all our questions with patience, and went above and beyond to make everything run smoothly. Her support and commitment truly made a difference, and we’re so grateful for all her help. Highly recommend!

Agnieszka · 13 April 2025

Agent replied · 16 April 2026

Dear Agnieszka, Thank you so much for your kind words and fantastic review! We're thrilled to hear that you had such a positive experience working with Lisa. She takes great pride in supporting her clients every step of the way, and it means the world to know her dedication made a real difference during your sale. We'll be sure to pass along your lovely feedback, she’ll be over the moon! Wishing you all the best in your next chapter, and thank you again for recommending us., The Dowen Team John Nicholson Managing Director

5/5

Google

Thank you to all the team, Catherine, Lisa, and Thomas for looking after me over the past few years as a tenant, now a very proud and happy home owner. Dowens made the transition from tenant to owner very easy and stress free. Would highly recommend these lovely people to anyone thinking of using their services. All the Best. 👍🏻

Lee · 13 May 2025

Agent replied · 14 June 2025

Dear Lee, Thank you so much for your kind words and fantastic review! It’s been a real pleasure supporting you on your journey from tenant to homeowner. Catherine, Lisa, and Thomas are thrilled to have been part of such an exciting chapter in your life. We’re delighted to hear the transition felt easy and stress-free, that’s exactly what we aim for. Wishing you all the best in your new home, and thank you again for recommending us! Warm regards John Nicholson Managing Director, The Dowens Team 🏡✨

5/5

Google

Recently used Dowens for a property sale. Very pleased with the service I received. Thomas and Lisa were very responsive to my queries and their communication through the whole process was really good. It wasn’t the smoothest of sales, through no fault of Dowens. These guys were brilliant the way they dealt with the challenges we faced. Would highly recommend them.

Judith · 16 April 2025

Agent replied · 25 August 2024

Dear Judith, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our team. Thomas and Lisa are indeed exceptional, and we’re glad they could assist you effectively throughout the process. Despite the challenges, it’s great to know that our team’s communication and responsiveness met your expectations. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Best wishes! Warmest Regards John Nicholson Managing Director

5/5

Google

Just want to say a massive thank you to Thomas, Lisa and Catherine for all the help selling my house! Absolutely exceptional service and I couldn’t recommend them anymore!! Constantly checking in and giving me updates, happy to answer any of my questions and so helpful. Thanks guys you are brilliant at what you do 🙂 10/10!! …

Melissa · 15 April 2025

Agent replied · 11 August 2025

Dear Melissa, Thank you so much for your amazing 5-star review! 🎉 We're absolutely thrilled to hear that you had such a positive experience with Thomas, Lisa, and Catherine. They’re a fantastic team and will be over the moon to know their hard work made a difference. Keeping you informed, supported, and stress-free is exactly what we aim for, so it’s lovely to hear that came through. Thanks again for your kind words and recommendation, it truly means the world to us! Wishing you all the best in your next chapter 😊🏡 Warmest Regards John Nicholson Managing Director

5/5

Google

My experience with this branch of Dowens Estate Agents, was First Class. There was one lady in particular, Lisa who had excellent communication skills, nothing was a bother for her and she did the upmost to help every time i contacted the office :)

Joanne · 2 September 2025

Agent replied · 9 September 2025

Thank you so much for your brilliant review! I’m thrilled to hear that your experience with our Bishop Auckland branch was first class. Lisa is a valued member of our team, and it’s wonderful to see her excellent communication and dedication recognised. We’re proud to have provided the support you needed, and your kind words mean a great deal to all of us. If we can assist you further in the future, we’ll be here to help. Warm regards, John Nicholson Managing Director

5/5

Google

We purchased our home recently and Dowen Bishop Auckland were the estate agents. Lisa, Tom and the team were really helpful They made the whole process as stress free as moving house could be and I wholeheartedly recommend them.

Peter · 2 September 2025

Agent replied · 9 September 2025

Thank you so much for your wonderful review! I’m absolutely delighted to hear that Lisa, Tom, and the team at Dowen Bishop Auckland made your home-buying experience as smooth and stress-free as possible. Moving house can be challenging, so it’s fantastic to know our team helped make the process easier for you. Your wholehearted recommendation means a great deal to us. We’re proud to have earned your trust and grateful to have been part of such an important milestone. Wishing you all the best in your new home! Warm regards, John Nicholson Managing Director

5/5

Google

Great work from Thomas and the team at the bishop office, being really helpful and support through the whole journey

Andrea · 16 February 2026

Agent replied · 16 April 2026

Dear Andrea, Thank you so much for your excellent 5‑star review! 🌟 We’re delighted to hear that Thomas and the team at our Bishop office were so helpful and supportive throughout your journey. Providing a smooth and positive experience is incredibly important to us, and it’s wonderful to know the team delivered exactly that. We truly appreciate your feedback, thank you for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

We cant thank Thomas, Lisa and Catherine enough for all their help selling our house, Thomas went above and beyond to get this over the line for us, anyone looking to buy or sell, these are the guys you need to be using.

Lisa · 30 June 2025

Agent replied · 11 August 2025

Dear Lisa, Thank you so much for the fantastic 5-star review! It was an absolute pleasure working with you. We’re thrilled to hear that Thomas, Lisa, and Catherine were able to support you every step of the way, especially Thomas for going above and beyond. Your kind words mean the world to us. Wishing you all the best in your next chapter! Warmest Regards John Nicholson Managing Director

5/5

Google

Recently purchased a property through Dowen Estate Agent Bishop Auckland. Lisa was a great help returning every call a made with updates and information I had requested. I would certainly use Dowen if I ever decided to sell……Thank you Dowen and a big thanks to Lisa Ridehalgh.

Steve · 16 April 2025

Agent replied · 25 August 2024

Dear Steve, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Dowen Estate Agent Bishop Auckland. Lisa is truly dedicated to providing the best service, and we're glad she could assist you every step of the way. Your kind words mean a lot to us, and we'll be sure to pass on your thanks to Lisa. If you ever decide to sell or need any further assistance, we would be more than happy to help. Thanks again for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

I chose Dowens over other estate agents in the area as the branch manager believed in our property - it’s value of what it had to offer and it’s price. His enthusiasm and that belief really stayed throughout. Other estate agents would lean to a quicker sale tactic or may have larger teams to offer updates at every turn, but I didn’t feel they were enthusiastic about the property itself I was selling which is what I was looking for.

Angela · 3 September 2025

Agent replied · 9 September 2025

Thank you so much for your thoughtful and generous review. I’m truly pleased to hear that our Branch Manager’s belief in your property made such a positive impact. At Dowen, we pride ourselves on recognising the true value of every home and delivering a service that reflects that passion and commitment. Your feedback highlights exactly what sets us apart, genuine enthusiasm, personal attention, and a tailored approach. We’re grateful you chose us and proud to have helped you through this important journey. Thank you again for your recommendation, it means a great deal to all of us. Warm regards, John Nicholson Managing Director

5/5

Trustpilot

Dawn and the staff have been amazing!

Dawn and the staff have been amazing!! Dawn was always on hand to help and explain things so I could understand the process.

Emma · 30 July 2026

5/5

Google

Just wanted to say thank you to Lisa and Catherine who did an amazing job of helping my wife and I as first time buyers through our tense property purchase. I say tense, as at the top of our short chain we had someone buying a new build property, whose developers were awful not only to them by the sounds of things, but, also to everyone else in the chain. There were moments we feared the whole thing would collapse. Thankfully though, we made it through. Lisa and Catherine worked hard to keep things on track, kept us up-to-date and always responded to our emails quickly. If we were to ever sell up in the future I wouldn't hesitate to use Dowen.

P · 16 April 2023

Agent replied · 13 June 2024

Wow, what a way to start the month! Thank you Paul for this incredible review and 5 stars. From the Bishop Auckland tea, enjoy your new home and thank you. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Dowen Bishop Auckland are absolutely fantastic. From the moment Thomas came out to market our property to completion of our new home, the service has been first class. The team sold our house within a week, and have pulled out all the stops on a difficult (due to solicitors) journey to buying our new one! Catherine was particularly helpful in the earlier stages, helping with speeding up the process. More recently, Lisa has been amazing in understanding our needs and helping us to secure our home when it sometimes felt like it would never happen! We would not hesitate to use Dowen again in future, they are so friendly, helpful and kind. They make you feel like you are their only customer, responding quickly to calls and emails, and any strange requests from solicitors too. Thanks so much Dowen Bishop Auckland! 😊

Caroline · 16 April 2023

Agent replied · 13 June 2024

What a fantastic read! Thank you, Caroline for this wonderful review, recommendation and 5 stars. We appreciate the business and wish you all the very best. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Had a brilliant experience using Dowens for selling my home. Thomas, Lisa and Catherine were so helpful and I wouldn’t hesitate to recommend them to anyone. Very professional and get the job done to a very high standard. Thanks again!

Joseph · 10 April 2025

Agent replied · 14 June 2025

Dear Joseph, Thank you so much for your kind words and 5-star review! 🌟 We’re so pleased to hear you had a brilliant experience with Thomas, Lisa, and Catherine, they’ll be absolutely delighted with your feedback. Providing a professional, high-standard service is what we strive for, and it's great to know we delivered that for you. Thank you again for your recommendation, and we wish you all the very best for the future! 🏡 Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

A great team I could always rely on

I've used Dowen to let out my property for the past 3 years and they've been fantastic. Caroline (Durham City) is always on the ball to offer advice, answer questions and provide professional insight. The process of renting out the property was seamless from beginning to end and I'll be using them as my number one estate agent choice for any house sales in the future. 5 stars much deserved to a friendly and very capable team in the Durham office :)

Emma · 21 April 2026

3/5

Google

Poor service lack of contact from anyone at their office we sorted any issues with our buyers ourselves and they did not think much of the service or contact either! Feel like all they did was take some lovely pictures and send one viewing who luckily ended up as our buyers - did not do very much for their fee very disappointing service

Gill · 16 December 2025

Agent replied · 16 April 2026

Dear Gill, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. Good communication is something we strive for, so it’s disappointing to learn we fell short in your case. We’d really value the opportunity to understand more about what happened and how we can improve. If you’re willing, please reach out to us directly at john.nicholson@dowen.co.uk or let us know the best way to contact you. Your insights will help us provide a better service in the future. Thank you again for your honesty, we hope we can make this right. John Nicholson Managing Director

1/5

Google

Called regarding a property to rent and spoke to a very rude person who informed me that the property was rented but did not ask me any questions about any other properties I was interested in. Very poor customer service and will not be using this estate agent again. Would give 0 if I could.

Melanie · 16 February 2026

Agent replied · 16 April 2026

Dear Melanie, Thank you for taking the time to leave your feedback, although we are very disappointed to receive a 1‑star review. We’re genuinely sorry that your experience with us fell short of expectations. However, we do feel it is quite a harsh rating to review an entire firm solely because the property you enquired about had already been let. I completely appreciate that you should have been asked more about your requirements and whether we could help you with alternative properties, and I will be speaking directly with the office to ensure this is addressed. We always aim to offer a helpful and courteous service, and it’s clear we missed the mark on this occasion. Your comments will be used as part of our training and improvement process. If you would like us to assist you in finding a suitable property going forward, we would be more than happy to help. Warmest Regards John Nicholson Managing Director

5/5

Trustpilot

Brilliant Estate Agency Very Helpful…

Brilliant Estate Agency Very Helpful Staff Especially Michael Who We Would Recommend For Anything Related To Property ! Mr & Mrs Richardson

MARIA · 22 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dowen's Google reviews

Questions about Dowen Bishop Auckland

How many reviews does Dowen Bishop Auckland have?

Dowen's Bishop Auckland office has 213 reviews across two platforms: 163 on Google, 50 on Trustpilot (across the whole business).

What is Dowen Bishop Auckland's rating?

Dowen Bishop Auckland is rated 4.4 out of 5 across all 213 reviews, and 4.7 out of 5 on Google from 163 reviews.

Where is Dowen's Bishop Auckland office?

Dowen Bishop Auckland, 125, Newgate Street, Bishop Auckland, DL14 7EN.

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