Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn’t thank Lisa from Dowen’s enough for the sale of my property, from start to finish the level of service and information was excellent. Thanks Lisa and Dowen’s for handling my house sale.
Regards
David Simpson
Simo69 · 16 April 2024
Agent replied · 13 June 2024
Dear David Simpson,
Thank you so much for taking the time to share your wonderful experience with us! I am thrilled to hear that Lisa from Dowen Bishop Auckland provided you with exceptional service throughout the sale of your property.
My team takes great pride in delivering excellent service and ensuring that our clients feel well-informed every step of the way. Lisa is truly dedicated to providing a high level of support and guidance, and we're delighted that she exceeded your expectations.
On behalf of Lisa and the entire Dowen's team, we would like to express our gratitude for entrusting us with your house sale. It was a pleasure assisting you, and we're thrilled that we could help make the process smooth and successful for you.
If you ever have any further real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleSteph was absolutely amazing. She advised me every step of the way and made sure I was consistently updated. She was professional, kind and is an absolute credit to the company. A 10 out of 10 agency that I would now recommend to anyone.
Thank you so much Steph for all of your help. First class service from start to finish.
Amanda · 16 April 2022
Agent replied · 13 June 2024
Amanda, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotWe just bought a house with Dowen in…
We just bought a house with Dowen in Bishop Auckland. We ran in to some issues which were out of our controll but Lisa Ridehalgh from the Bishop Auckland office went above and beyond to make sure the sale was a smooth for us as possible. Thank you Lisa, we couldnt have done this without you.
Samantha · 9 November 2024
★★★★★ 5/5
GoogleDowens were absolutely brilliant from start to finish. My point of contact was Lisa who was very professional throughout. Nothing was too much trouble and regularly went over and above what I expected. Recommend any time
David · 16 April 2024
Agent replied · 13 June 2024
Dear Mr Makinson,
I'm thrilled to hear about your fantastic experience with Dowens! It sounds like Lisa truly went the extra mile to ensure your satisfaction. Delivering exceptional professionalism and exceeding expectations are qualities that set companies apart, and it's wonderful to see that Dowen Bishop Auckland exemplifies these standards. Thank you for taking the time to share your positive feedback. Your recommendation means the world to us. If you ever need assistance again, don't hesitate to reach out to Dowens.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleFirst time using dowens bishop Auckland to purchase our house, the whole experience was made extremely easy and effortless with their amazing staff. Lisa was extremely helpful and efficient and made our experience extremely easy as first time buyers, a massive thank you to the whole team at Dowens especially Lisa
Phillip · 16 April 2023
Agent replied · 13 June 2024
Thank you, Philip, for taking the time to write this wonderful review and award Lisa and the team 5 stars. Best of luck in your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleVery happy with the service provided by Lisa at Dowen.
Lisa helped my obtain a viewing at quite short notice and worked quickly to help me secure the property.
After many years of selling and searching for my new place, I'm finally settled, thanks to their assistance.
Twitchyt · 5 September 2025
Agent replied · 9 September 2025
Thank you so much for your kind review.
I’m delighted to hear that Lisa was able to assist you so promptly and effectively. It’s incredibly rewarding to know that, after years of searching, you’ve found a place to call home, and that our team played a part in making that happen.
We’re proud of the care and dedication our staff bring to every client interaction, and your feedback is a wonderful reflection of that. Thank you again for choosing Dowen, and we wish you all the very best in your new home.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleHighly recommend Dowen Estate Agents Bishop Auckland after putting our house on the market we had an offer 2 days later. Unfortunately it fell through however Thomas and his team found another buyer within days. Today the property completed having gone very smoothly. Well done Thomas and thanks to Michelle for being so patient despite my numerous phone calls. Professional service from Diwen.PositiveQuality, Professionalism
Susan · 14 June 2021
Agent replied · 13 June 2024
Susan, thank you for supporting your local business by providing this wonderful 5 Star review. I am so proud the team in Bishop Auckland led by Thomas Fox have upheld our ethos of 5 Star service standards. I wish you the best of luck moving forward. Warmest Regards - John Nicholson
★★★★★ 1/5
TrustpilotUnprofessional estate agent.…
I was very disappointed with Down estate agents, I booked a viewing for 1400hrs on the 17th June, at park road Hartlepool, and confirmed it with the agency, we waited for over 30 minutes for an agent to turn up, but no one did,
Thomas · 17 June 2026
★★★★★ 5/5
GoogleI recently had the pleasure of working with Lisa at Dowens in Bishop Auckland during the sale of my property. From the beginning to the end, she exhibited unmatched professionalism and dedication. Lisa consistently kept me informed about every step in the sales process, ensuring I was always in the loop. What I appreciated most was her ability to put me at ease during what can often be a stressful time. Selling a house is a significant undertaking, but with Lisa's support, it felt seamless and stress-free. I can't recommend her highly enough and am truly grateful for her invaluable assistance.
Kevin · 16 April 2024
Agent replied · 13 June 2024
Dear Kevin
Thank you so much for taking the time to leave this fantastic 5-star review! I am thrilled to hear about your positive experience working with Lisa at Dowens in Bishop Auckland during the sale of your property.
It's wonderful to know that Lisa's professionalism and dedication stood out to you throughout the entire sales process. We take great pride in our team's commitment to keeping our clients informed and at ease during what can indeed be a stressful time. Your kind words affirm our mission to provide seamless and stress-free experiences for our clients.
We'll be sure to pass on your praise to Lisa and the rest of the team. Your recommendation means a lot to us, and we're genuinely grateful for your trust and support.
If you ever need assistance with anything in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
John Nicholson
Managing Director
★★★★★ 1/5
TrustpilotReally poor experience with Dowen
Really poor experience with Dowen, absolutely would not recommend. Rang to arrange a viewing of a property, and advised two separate members of staff my partner has an IVA and enquired if this would be a problem as we have a guarantor who is a home owner with great credit. Advised on both occasions with a guarantor we should be fine.Booked a day off work using my holidays to view the property, to be then advised upon application that we have been rejected because my partner has CCJ's. This is not even true, my partner does not have a single CCJ but Liz from the Peterlee felt it was appropriate to speak down to him - I was unaware having a CCJ made you a second grade citizen? Her lack of empathy, and snappy unhelpful tone was appalling. After trying to explain several times to Liz and her continuing to speak to my partner like he was a dog that had just done it’s business on the carpet, she finally accepted he does not have a CCJ, but we would need a guarantor AND six months rent up front anyway.I then rang myself to enquire if this was correct. I was transferred through to Liz who greeted me with an immediately confrontational tone and did not even give me an opportunity to speak. When I questioned why we were not told this two days ago when we had asked so we could have avoided wasting ours and Dowens time, she responded with an appalling attitude "well I wasnt here two days ago was I". I have to agree with her - it was a shame she wasn’t there two days ago, as if I had interacted with Liz and sensed her hostile tone from the beginning it would have been enough to put me off pursuing any kind of rental property with Dowen.Attitude aside - at what point does data protection come into play. Liz was happy to discuss my partners circumstances without his permission? I didn’t realise it was appropriate to discuss his circumstances with any Tom, Dick or Harry who called… I think Dowen need to get there policies in order, and Liz needs to go on a customer service course.Paying six months rent in advance is not a problem, we expected something like this may happen due to my partners credit history and saved to prepare. However after being given incorrect information from the off, and experiencing the appalling attitude from the staff member who obviously thinks she is cut above anyone who has ever faced financial difficulty in there past, I would be reluctant to hand over a single penny to this company.
Lauren · 12 January 2023
★★★★★ 5/5
GoogleAbsolutely the best at Bishop Aucland
Thomas manager kept his word and sold my house 10/10
Lisa Ridehalgh sales agent went above and beyond I will forever be grateful 🙏
I've used a few agents but these are exceptional.
I wouldn't hesitate to use this Estate agent and fully recommend them 5☆ +
Deziredproperties · 16 April 2025
Agent replied · 25 October 2024
Dear Dezired Properties Ltd,
Thank you so much for your glowing 5-star review! We’re thrilled to hear that Thomas and Lisa were able to make the process smooth and successful for you. It means the world to us that you found our service exceptional and that you’d recommend us. If you ever need anything in the future, we’re always here to help. Thanks again for your trust and kind words! 🙏⭐
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleThoroughly recommend Dowen in Bishop Auckland. The staff, Lisa, Catherine and Thomas, kept us up to date at every stage. Good communication and friendly, attentive staff. Excellent photos too!
Julie · 16 December 2025
Agent replied · 16 April 2026
Dear Julie,
Thank you so much for your wonderful review! We’re delighted to hear that Lisa, Catherine, and Thomas kept you informed throughout the process and that you appreciated our communication and photography. Your recommendation means a lot to us, and we’re thrilled you had such a positive experience with our Bishop Auckland team. If you ever need our assistance again, we’ll be here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleGreat job from dowens BA , special thanks to Lisa Ridehalgh who went above and beyond to push my sale forward and as quickly as possible. Highly recommend.
Gary · 16 April 2024
Agent replied · 13 June 2024
Dear Gary
Thank you so much for taking the time to leave such a positive and encouraging 5-star review! We're thrilled to hear about your satisfaction with Dowens Bishop Auckland, and we appreciate your kind words.
It's fantastic to know that Lisa Ridehalgh went above and beyond to ensure a smooth and expedited sale for you. We're proud to have dedicated and hardworking individuals like Lisa on our team who are committed to delivering exceptional service.
Your recommendation means a lot to us, and we're grateful for the opportunity to have assisted you in your real estate needs. If you ever require our services again or know someone looking for a reliable agency, please don't hesitate to reach out.
Thank you once again for choosing Dowens Bishop Auckland, and we wish you all the best in your new venture!
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GooglePurchased my first home that was listed by Dowen. Lisa was very helpful and chased things up for me when needed, Thank you.
Would 100% recommend👍 …
Jordan · 16 April 2024
Agent replied · 13 June 2024
Congratulations on purchasing your first home! It's fantastic to hear that Lisa and the Dowen Bishop Auckland team played a helpful role throughout the process. Their proactive approach in chasing things up demonstrates their commitment to ensuring a smooth experience for our clients. Thank you for sharing your positive feedback and for the 100% recommendation, it truly speaks volumes about the quality of service you received. If you ever need further assistance in the future, don't hesitate to reach out. Enjoy your new home! 👍
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe recently rented a property through Dowen. We were very pleased with the communication and overall professionalism of the Bishop Auckland team. Whilst we primarily dealt with Catherine, the whole team were easy to deal with,possessed boundless enthusiasm and constantly demonstrated the will to please. Thanks to you all.
Shirley · 16 April 2022
Agent replied · 13 June 2024
Shirley, thank you for taking the time to award us 5 stars and provide this wonderful review. The Bishop Auckland team and I would personally like to thank you and wish you all the best for 2022. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotAll the staff at Dowens are amazing but…
All the staff at Dowens are amazing but Helen and Barbara went above and beyond to help us sell our home!We ran into a few issues along the way but they were both so helpful and understanding when we needed any advice.Would highly recommend using this estate agent to everyone.Thank you again!
S · 26 June 2024
★★★★★ 5/5
GoogleAfter a really difficult time at the end of last year, I was desperate to find a place that was reliable, nice and ready to rent as soon as possible. The service I received with my partner from the lovely Catherine was second to none. She …
Lucy · 16 April 2022
Agent replied · 13 June 2024
Lucy, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotI’ve been renting off Dowen estate…
I’ve been renting off Dowen estate agents for 3 years , never had a problem, if you have a repair of any kind , they get in touch with whoever and with in a few hours , the problem is sorted . I can’t thank Caroline Ryan and her staff enough, for all the hard work they put in to keep us tenants happy . Once again thank you David Y
David · 9 February 2023
★★★★★ 5/5
GoogleI dealt with the lovely Catherine for my new rental property. She was great throughout the whole process, dealt with everything very efficiently and always answered my calls and queries. Best letting agent I have dealt with and would definitely recommend. Thank you Catherine 😁 …
Melanie · 16 April 2022
Agent replied · 13 June 2024
Melanie, thank you for this wonderful review. Catherine is new to Dowen so comments like this is music to my ears. Thank you for the business and for awarding us 5 Stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotHighly Recommend
I have just collect my first buy to let property key from Dowen this morning. Dawn Ferguson spent more than one hour to help me out for all information what I need. She is absolutely brilliant and friendly to supply exceptional services. I am very appreciate for her help. This is my first but not last BTL property, I am quite confident it will goes well with all staff of Dowen. At the same time I will give a big thanks to Kelly who brought me for the first viewing. She is quite frankly for all information what I was concerned, this helps me to make decision to purchase this property. Highly recommend. - Feng Li
Feng · 12 August 2021
★★★★★ 5/5
GoogleWe just purchased our first property with Dowen Estate , and we are very happy with the outcome. Lisa Ridehalgh helped us a lot ,always being in contact and delivering the best services, and she made our experience very pleasant . 100% recommend!
Petrila · 16 April 2025
Agent replied · 25 October 2024
Dear Petrilla
Thank you so much for your wonderful 5-star review! I am thrilled to hear that you had such a positive experience with Dowen Bishop Auckland. It's fantastic to know that Lisa was able to assist you every step of the way and make your first property purchase smooth and pleasant. Your recommendation means the world to us, and we wish you all the best in your new home! If you ever need anything in the future, we're always here to help.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDell has been very informative and helpful from our call requesting a viewing to our offer being accelted. Fingers crossed we get to move into our forever home i am confident Dell will do all she can to make this happenPositiveResponsiveness, Professionalism
Vicki · 14 June 2022
Agent replied · 13 June 2024
Vicki, thank you for the taking the time to write this great review. Dell is a superstar and will wrap the deal up in cotton wool for you. Best of luck and enjoy your forever home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
Google5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.
Olivier · 16 April 2025
Agent replied · 16 April 2026
Dear P-B
Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and we’ll be sure to pass along your shoutout to Lisa. If you need anything in the future, don’t hesitate to reach out. Enjoy your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI have a very good experience with them,their staffs are the best , always ready to help. Am stocked in the middle of getting building insurance Lisa ridehalgh had put me through to get that done, she's lovely
Abioye · 16 May 2025
Agent replied · 27 May 2025
Dear Abioye,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with our team. It's always our goal to be helpful and supportive every step of the way. We're especially glad Lisa was able to assist you, she truly is wonderful! If you need anything else, don’t hesitate to reach out. We're always here to help.
Warmest Regards
John Nicholson
Managing Director
Dowens
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