Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI dealt with the lovely Catherine for my new rental property. She was great throughout the whole process, dealt with everything very efficiently and always answered my calls and queries. Best letting agent I have dealt with and would definitely recommend. Thank you Catherine 😁 …
Melanie · 16 April 2022
Agent replied · 13 June 2024
Melanie, thank you for this wonderful review. Catherine is new to Dowen so comments like this is music to my ears. Thank you for the business and for awarding us 5 Stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotHighly Recommend
I have just collect my first buy to let property key from Dowen this morning. Dawn Ferguson spent more than one hour to help me out for all information what I need. She is absolutely brilliant and friendly to supply exceptional services. I am very appreciate for her help. This is my first but not last BTL property, I am quite confident it will goes well with all staff of Dowen. At the same time I will give a big thanks to Kelly who brought me for the first viewing. She is quite frankly for all information what I was concerned, this helps me to make decision to purchase this property. Highly recommend. - Feng Li
Feng · 12 August 2021
★★★★★ 5/5
GoogleWe just purchased our first property with Dowen Estate , and we are very happy with the outcome. Lisa Ridehalgh helped us a lot ,always being in contact and delivering the best services, and she made our experience very pleasant . 100% recommend!
Petrila · 16 April 2025
Agent replied · 25 October 2024
Dear Petrilla
Thank you so much for your wonderful 5-star review! I am thrilled to hear that you had such a positive experience with Dowen Bishop Auckland. It's fantastic to know that Lisa was able to assist you every step of the way and make your first property purchase smooth and pleasant. Your recommendation means the world to us, and we wish you all the best in your new home! If you ever need anything in the future, we're always here to help.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDell has been very informative and helpful from our call requesting a viewing to our offer being accelted. Fingers crossed we get to move into our forever home i am confident Dell will do all she can to make this happenPositiveResponsiveness, Professionalism
Vicki · 14 June 2022
Agent replied · 13 June 2024
Vicki, thank you for the taking the time to write this great review. Dell is a superstar and will wrap the deal up in cotton wool for you. Best of luck and enjoy your forever home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotDowens (Sunderland)
Dowens (Sunderland)
Bought a property from Dowens Sunderland branch 7 year ago which I’m returning to sell it back through
Always have a great experience with the staff there, great set of people
Jake · 14 May 2026
★★★★★ 5/5
Google5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.
Olivier · 16 April 2025
Agent replied · 16 April 2026
Dear P-B
Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and we’ll be sure to pass along your shoutout to Lisa. If you need anything in the future, don’t hesitate to reach out. Enjoy your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI have a very good experience with them,their staffs are the best , always ready to help. Am stocked in the middle of getting building insurance Lisa ridehalgh had put me through to get that done, she's lovely
Abioye · 16 May 2025
Agent replied · 27 May 2025
Dear Abioye,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with our team. It's always our goal to be helpful and supportive every step of the way. We're especially glad Lisa was able to assist you, she truly is wonderful! If you need anything else, don’t hesitate to reach out. We're always here to help.
Warmest Regards
John Nicholson
Managing Director
Dowens
★★★★★ 5/5
GoogleFrankly, Catherine has been one of the most helpful and responsive estate agents I’ve ever dealt with and has made the whole process an absolute breeze. Would totally recommend dealing with Dowen for anything regarding house buying or rentals.
Christopher · 16 April 2022
Agent replied · 13 June 2024
Christopher, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleWould just like to thank Stephanie Langley for going above and beyond in assisting me with the purchase of my new home. Fantastic customer service and I would not hesitate in recommending Stephanie to my my friends and family.
Mrs · 16 April 2022
Agent replied · 13 June 2024
Dear Mrs Allen,
Thank you so much for taking the time to share your positive experience, and we are thrilled to hear that Stephanie Langley went above and beyond in assisting you with the purchase of your new home. Providing fantastic customer service is at the core of what we aim for, and it's wonderful to know that Stephanie's efforts have made a lasting impression on you.
Your recommendation to friends and family means a lot to us. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. Congratulations on your new home, and thank you for choosing us!
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleAfter seeing a rental property on Dowen's website I phoned the Bishop Auckland branch where Kelly Dartnall was very welcoming and put me on to speak to Ryan McKenna who deals with lettings, I can honestly say from that moment on Ryan has looked after us every step of the way. He arranged a viewing and was eager to find out if it was just what we wanted, and it was! Since then he has kept in touch regularly, sorted out and explained all the paperwork and reassured us when we were feeling overwhelmed that all would be well. In the office Kelly, Ryan and Thomas Fox, the manager, have all been pleasant and helpful and offered their help at any time. I think we have made a very good decision to rent a home through Dowen's of Bishop Auckland and look forward to having a good working relationship with the staff in the future. I fully recommend Dowen's of Bishop Auckland to anyone looking to rent, or buy, a new home. .
Barbara · 14 June 2020
★★★★★ 5/5
GoogleThomas and the staff at this branch are superb, Thomas in particular is outstanding. We had a problematic sale of an expensive house but Thomas made it seem effortless.
The fees are very reasonable, the service excellent and the professionalism and communication by Thomas is first class.
The only point I would raise is don’t use the auction services that can be provided via a third party ‘iamsold’ - total waste of time, just do it yourself via Thomas.
That said and to conclude, I would highly recommend this branch, in particular using Thomas, he is a joy and simply gets the job done. I cannot speak more highly of him.
Christopher · 14 June 2020
★★★★★ 5/5
GoogleMy partner and I recently found an amazing property to let from Dowen - we couldn't have done it without Ryan. He made it his mission (the exact words he used) after viewing one property to find us an ideal property that met the requirements we had.
Within an hour of our first viewing he sent a few more potential houses over and in less than a week we'd found somewhere that was absolutely perfect.
He's also gone above and beyond and has been only too happy to keep us in the loop with any details, no matter how small.
Amazing service and I couldn't recommend Dowen or especially Ryan any higher. Thank you!
Ian · 14 June 2020
★★★★★ 5/5
GoogleHi Ryan and staff,
I want to thank you for your friendly, professional and helpful support in finding just the right property for me. There was so much choice on the market in your portfolio but this house fits all my needs and it has helped me resettle in another county with minimum hassle. I was going to say I couldn't be happier, but when I am ready to buy your office will be my first port of call. Cheers
Jean · 14 June 2020
★★★★★ 5/5
GoogleWe have recently completed our house sale with Dowen’s. I cannot speak highly enough of the service we received from the initial valuation to completion of sale. Thomas dealt with us initially and he was friendly, informative and explained the whole process really well. Our house was marketed really attractively, very quickly and we were kept in the loop throughout the viewings process. Once we had received an offer Ryan then dealt with us until the point of completion and beyond! Ryan was amazing full stop!! Such a friendly, approachable and knowledgable estate agent who made me feel like nothing was too much to ask! Ryan went above and beyond the call of duty time after time and I would recommend him to anyone! I cannot thankyou Dowen’s, especially Ryan, enough for everything and he would definitely be my number one choice as an estate agent in the future! Well done everyone at Dowen’s and Ryan you are a star! 🌟
Fay · 14 June 2020
★★★★★ 5/5
GoogleA great service, we paid up front and I was a bit worried but need not have been as Kelly and Thomas were very professional while also being friendly and approachable. They kept us well informed and up to date and after only two months I have accepted an offer. Many thanks
Marion · 15 June 2018
Agent replied · 13 June 2024
How kind of you to place a lovely review, Marion. Thomas and Kelly, will be delighted. Thank you. Denis Dowen - Managing Director
★★★★★ 5/5
GoogleI would like to thank Lisa for going above and beyond in helping me purchase my new home.
She was friendly, helpful and efficient, thanks for all your help.
Del · 16 April 2023
Agent replied · 13 June 2024
Thank you for taking the time to write those wonderful comments about Lisa and award Dowen Bishop Auckland with 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleGood estate agents, recently sold my house through them and whenever i had a question lisa and thomas always was there to help! would recommend
DailyBytes · 3 September 2025
Agent replied · 9 September 2025
Thank you for your fantastic review!
I’m so pleased to hear that Lisa and Thomas were there to support you throughout your sale. Their commitment to clear communication and helpful service is exactly what we aim to deliver at Dowen.
We truly appreciate your recommendation and are grateful you chose us to handle such an important transaction. If we can assist you again in the future, we’d be delighted to help.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDell has been so reponsive in our recent enquiry and in communication with us and instructing solicitor. We have a offer accepted and cannot wait to move into our new home. Thanks DellPositiveResponsiveness, Quality, Professionalism, Value
Marie · 14 June 2022
Agent replied · 13 June 2024
Marie, thank you for taking the time to award us 5 Stars, in doing so supporting your local business. Dell has just recently joined the Dowen Team but is quickly proving to be a Dowen Superstar. Very exciting times ahead for you. Good luck in the new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleBeen looking for my first home, Lisa & Catherine have been really helpful with my search, always called me to inform me of new properties on the market. Thank you for all your help, really appreciated.
Ross · 16 April 2025
Agent replied · 9 December 2024
Dear Ross,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Lisa and Catherine have been able to assist you in your search for your first home. Keeping you informed and helping you find the perfect place is our top priority, and we're so glad to have been a part of your journey. If you need anything else along the way, please don't hesitate to reach out. Best of luck, and thank you again for choosing us! 🏡✨
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleLisa was extremely helpful and helped me secure my dream home!
Carly · 16 April 2024
Agent replied · 13 June 2024
We are absolutely thrilled to hear about your fantastic experience with Lisa! Thank you so much for taking the time to share your 5-star review. Lisa takes great pride in assisting clients like you in securing their dream homes, and your feedback serves as a testament to her dedication and expertise. If you ever need further assistance or have any questions, please don't hesitate to reach out. We wish you all the best in your new dream home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleExcellent customer service from start to finish . Lisa I can’t thank you enough for the help and advice shown during the completion process. Would highly recommend this branch . 5 stars thanks again Mary.
Mary · 16 April 2025
Agent replied · 25 August 2024
Dear Mary,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you received excellent customer service from start to finish. Lisa will be delighted to know her help and advice made such a positive impact on your completion process. Your recommendation means a lot to us. Thanks again, and please don't hesitate to reach out if you need anything in the future.
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe sold two properties very quickly. Thomas Fox was excellant, very responsive to all our needs and very helpful.
We took advantage of the all inclusive estate agent/solicitors fee which was very reasonalbly priced.
An excellant experience.PositiveResponsiveness, Quality, Professionalism, Value
Tom · 14 June 2021
Agent replied · 13 June 2024
Tom, thank you for the this excellent review. I for one am very proud of Thomas Fox having worked with him closely for a number of years. Thank you for supporting your local business and taking time to award us 5 stars. Warmest Regards - John Nicholson
★★★★★ 5/5
GoogleFantastic work from all the staff at Dowens Bishop Auckland! A massive thank you to Lisa and Thomas for being extremely helpful and amazing throughout!
Luke · 16 April 2023
Agent replied · 13 June 2024
Thank you, Luke for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotJean was helpful indeed when came to…
Jean was helpful indeed when came to change of tenant and boiler replacement. No issues at all would highly recommend.
James · 14 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
