Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI purchased a property through Dowen and can't thank Lisa Ridehalgh enough for her help with understanding the paperwork and her regular updates of how the purchase was progressing put me totally at ease until completion.
Paul · 16 April 2025
Agent replied · 9 December 2024
Dear Paul,
Thank you for your wonderful 5-star review! We're delighted to hear about your positive experience purchasing a property with Dowen. Lisa Ridehalgh truly goes above and beyond to support our clients, and it's great to know her guidance and updates helped make the process smooth and stress-free for you. Congratulations on your new home, and if you ever need anything in the future, we're here to help. Enjoy this exciting new chapter! 🏡✨
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI found the staff at Dowens very friendly and also very professional. Thomas was very positive about the sale of my house right from the start and I was amazed at how quickly a buyer was found. The girls in the office, Lisa and Catherine were brilliant too, very helpful and pleasant and always kept me up to date with what was happening with the sale. I would definitely recommend Dowens to anyone.
Joan · 16 April 2023
Agent replied · 13 June 2024
Joan, what a pleasure to read, this makes me enormously proud. Thank you for taking the time to write this wonderful review and for awarding the Bishop Auckland 5 Stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotSuperb
"I had a fantastic experience with Dowen Estate Agents during the sale of my house. From the initial valuation to completion, the team was incredibly professional and kept me updated every step of the way. They made what could have been a stressful process feel smooth and straightforward. Their local market knowledge is top-notch, and they managed to secure a great result for me. I highly recommend them to anyone looking for a reliable and friendly agency!"
Mr · 23 March 2026
★★★★★ 5/5
GoogleWe chose Dowen’s Estate Agents to sell our home. It sold pretty quickly with their help, less than a month on the market and it has sold. Unfortunately the buyer pulled out at the last minute but then Dowen’s amazingly resold the house in less than 24 hours! Thomas and Stephanie were just fantastic. Both on the end of the phone whenever we needed advice or help. The fee was reasonable as-well. Huge thank you to Thomas and Stephanie! Would recommend them to sell your home!
Alexandra · 16 April 2022
Agent replied · 13 June 2024
Alexandra, thank you for taking the time to write this wonderful review. I am very happy Thomas and Stephanie upheld our 5 star service standards. Great news about the sale, hopefully this one will get across the finish line. Thank you for the business. Warmest Regards - John Nicholson - Managing Director
★★★★★ 5/5
GoogleLisa was really good keeping us updated on the progress of my house sale. If she wasn't in the office when I rang she would always ring me back as soon as she could. A very positive experience with her from the moment I had an offer right through to the day of completion.
Janice · 14 May 2024
Agent replied · 13 June 2024
Dear Janice Boyes
Thank you for taking the time to share your experience! We're delighted to hear that Lisa provided you with excellent service and kept you well-informed throughout the entire process. Ensuring our clients feel supported and informed every step of the way is a top priority for us, and it's great to know that Lisa's dedication made your experience positive from start to finish. If you ever need assistance in the future, please don't hesitate to get in touch.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleLisa Ridehalgh was very helpful through a long and stressful move.
Jan · 16 November 2025
Agent replied · 16 April 2026
Dear Jan,
Thank you so much for your kind review! We're really pleased to hear that Lisa Ridehalgh was able to support you through what can be a challenging time. Moving can be stressful, and it's great to know Lisa helped make the process a little easier for you. Wishing you all the best in your new home!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleLisa was really good keeping us updated on the progress of my house sale. If she wasn't in the office when I rang she would always ring me back as soon as she could. A very positive experience with her from the moment I had an offer right through to the day of completion.
Janice · 16 April 2024
Agent replied · 25 October 2024
Dear Janice Boyes
Thank you for taking the time to share your experience! We're delighted to hear that Lisa provided you with excellent service and kept you well-informed throughout the entire process. Ensuring our clients feel supported and informed every step of the way is a top priority for us, and it's great to know that Lisa's dedication made your experience positive from start to finish. If you ever need assistance in the future, please don't hesitate to get in touch.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe recently had to sell my mothers home, never sold a property before. Dowens had been recommended by a friend and I am soo pleased that we chose them. Thomas was very friendly and enthusiastic about selling the property, he gave me lots of good advice and kept me updated with any feedback and offers. He showed the property to prospective buyers, organised energy rating and surveyors when needed, I work full time and would have struggled to arrange. Thomas and his team were always more than willing to answer questions I may have had and sometimes to repeat if I hadn't understood the first time. I would recommend this team every time. Keep up the good servicePositiveResponsiveness, Quality, Professionalism, Value
Lynne · 26 August 2021
Agent replied · 13 June 2024
Lynne, thank you for this fantastic review. The Bishop Auckland Team are a joy to work with. Thank you for the business, we very much appreciate it. Best of luck moving forward - Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleWe dealt with Catherine and Lisa at your branch they were absolutely amazing 🤩 very knowledgeable, polite & understanding to our situation. Quick to respond to us and sort everything quickly & efficiently to the best of their ability. Would definitely recommend Dowen Bishop Auckland to anyone!! ……Thankyou ☺️ …
Rachel · 16 April 2024
Agent replied · 13 June 2024
Thank you, Rachel for tthis wonderful review, great comments, recommendation and 5 stars. Thank you again! Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleJust purchased a house in Bishop Auckland, Lisa was very helpful and always replied to my emails quickly and professionally, thank you for all your help.
Colin · 24 March 2025
Agent replied · 16 April 2026
Dear Colin,
Thank you for your wonderful review! ⭐️ We're delighted to hear that Lisa was so helpful throughout your home-buying journey. We'll be sure to pass along your kind words! Wishing you all the best in your new home in Bishop Auckland. If you ever need anything in the future, we're here to help! 🏡😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleFantastic staff and fantastic service - especially Catherine Barnes who was great at assisting with our needs for letting out a property! Highly recommend.
Toni-ann · 16 April 2025
Agent replied · 9 December 2024
Dear Toni-Ann,
Thank you so much for your wonderful 5-star review! I am thrilled to hear you had such a positive experience with our team, especially Catherine Barnes. She’s truly dedicated to helping our clients, and it’s fantastic to know she made the process of letting out your property smooth and successful. Your high recommendation means a lot to us, and we’re here whenever you need further assistance
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleLisa was really helpful kept me informed all the way did viewings for me nothing was too much trouble well deserved 5 stars.
John · 16 April 2025
Agent replied · 9 December 2024
Dear John,
Thank you so much for your kind words and for taking the time to leave this wonderful 5-star review! We’re thrilled to hear that Lisa provided such excellent service and kept you well-informed throughout the process. She truly goes above and beyond to make sure everything runs smoothly, and your feedback means the world to us. Thank you for choosing us, it was a pleasure assisting you! 😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe brought our first property through dowen bishop auckland.We would like to thank Lisa for the wonderful costumer service. Highly recommended
Anu · 16 April 2025
Agent replied · 16 April 2026
Dear Dipu,
Thank you so much for your fantastic 5-star review! 🌟 Congratulations on purchasing your first home! 🏡 We’re delighted to hear that Lisa provided you with wonderful customer service. Your recommendation means the world to us, and we wish you all the best in your new home. If you ever need anything in the future, we’re always here to help! 😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 1/5
GooglePaid upfront for them to sell my house and they have removed it from all online sites twice now. So in effect taken it off the market without my consent. Had 2 phone calls from them in 3 years of my house being on the market. Rubbish service.
Gillian · 16 November 2025
Agent replied · 16 April 2026
Dear Gillian,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that you've been disappointed with the service, and we understand how frustrating this must be. This certainly isn’t the level of communication or support we aim to provide.
We’d really appreciate the opportunity to look into this further and understand what went wrong. If you're willing, please contact us directly so we can address your concerns and work toward a resolution @ john.nicholson@dowen.co.uk. Your feedback is important to us, and we’re committed to improving.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowen Estate Agents valued my home recently; I was pleased with the valuation and decided to waste no time and put it up for sale. The photos were put on Rightmove that same evening (approx 4pm), by 6.30pm the same day, I had a family knocking on my day. I had an offer of the asking price there and then. All throughout the selling process that followed the offer, Dowen Estate Agents were absolutely fantastic. Very efficient and professional service. Very competitive rates. Definitely would recommend them to all my family and friends in the future. Brilliant service, keep up the good work and thank you.
Paula · 15 June 2019
Agent replied · 13 June 2024
Paula, thank you for posting a fabulous 5 STAR REVIEW. The team in Bishop Auckland will be delighted. Denis Dowen - Managing Director
★★★★★ 5/5
GoogleBig thanks to Lisa and all the team at Dowen, first class service, couldn't have hoped fro more.
Simon · 16 April 2025
Agent replied · 9 December 2024
Dear Simon,
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear you had a great experience with Lisa and the team at Dowen. Your kind words mean the world to us, and we’re so glad we could provide first-class service. If you ever need anything in the future, we’re here to help! 😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleGreat Service from Dowens, Bishop auckland. Thomas did the valuation and took great photos getting us more for our house than others had valued it at. Lisa in the office was very helpfull in making selling our house an easy and very fast process , Thank you so much, Keith & Linda
Keith · 16 September 2025
Agent replied · 16 April 2026
Dear Keith,
Thank you so much, Keith & Linda, for your wonderful 5-star review!
I’m thrilled to hear that Thomas and Lisa provided such excellent service throughout your journey with Dowen Bishop Auckland. Thomas’s attention to detail during the valuation and photography clearly made a real impact, and Lisa’s dedication to making the process smooth and efficient is exactly what we strive for.
It’s always rewarding to know our team helped you achieve a great result, and quickly too!
Wishing you all the very best in your next chapter, and thank you again for choosing Dowen.
Warm regards,
John Nicholson
Managing Director
Dowen Estate Agents
★★★★★ 5/5
GoogleI went to Dowens estate agents in search of our first home. I mainly dealt with Lisa who couldn’t have been more helpful. She really went above and beyond and made the whole process a more enjoyable experience. Customer service was second to none. I would definitely recommend and would use again. Thank you. 😊 …
Fiona · 16 April 2023
Agent replied · 13 June 2024
Thank you for taking the time to write this review and award us 5 stars. We greatly appreciate this. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleLove these people, dealt with them for many years. Got to know Denis himself (RIP) and the new management is as good as ever. Great team to work with.
Timon · 2 April 2026
Agent replied · 16 April 2026
Dear Timon,
Thank you so much for your excellent 5‑star review. We truly appreciate your loyalty over the years. It means a great deal to us that you’ve trusted our team for so long and that you remember Denis so fondly, he will always be a special part of our story.
We’re delighted to hear that you feel the new management continues to uphold the same standards. The whole team will be thrilled with your kind words.
Thank you again for your continued support. It’s always a pleasure working with you.
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe found Dowens and their staff, particularly Catherine and Lisa, very helpful throughout the sale progress of the property. Always cheerful and very helpful with any queries. Always ready to help and re-assure. Thank you very much for your assistance.
Tony · 16 April 2024
Agent replied · 13 June 2024
Thank you, Tony for taking to write this wonderful review, recommendation and award us 5 stars. Warmest Reagrds - John Nicholson - Managing Director.
★★★★★ 1/5
TrustpilotDOWEN ESTATE AGENT
Absolutely disgusted with the lies I have experienced with this company in Durham. Basically saw a house that I wanted to purchase with Mus son as joint venture. Dowen advertised the house as Freehold and it had hidden unknown owner Leasehold. The lady dealing with Mortgage tried to persuade my son to proceed with Insurance on lease and down played it all. When we dig deeper the Leasehold was a real issue and this issue should have been mentioned ashen I decided to purchase the property. Dowen have stonewalled me and sent a random email saying property fallen through. Also the solicitors that work with them are now trying to get extra fees for doing basically nothing Thus has really put me off moving to Durham and left me staying at a friend house as lost everything. These people just don't care about your housing.
Angela · 25 October 2023
★★★★★ 5/5
TrustpilotChloe from the Hartlepool branch- amazing!!!!
Chloe from the Hartlepool branch has went above and beyond her role! She has helped push the sale on and practically done the solicitors job for them. She has been amazing with constant communication and updates. I could always rely on her and she’s been so helpful throughout the whole process, communicating to our sellers and us daily. We are very near completion and we would not be in the position without her. In the future we will use Dowens for our own sales- she is a credit to the branch. Thank you!
Millie · 6 October 2025
★★★★★ 5/5
GoogleDowen in Bishop Auckland have been amazing in selling my property for me. They carried out the viewings and kept me up to date with the progress. A special thanks to Lisa who kept me updated.
Highly recommend.
Janet · 16 April 2024
Agent replied · 13 June 2024
Thank you so much for your glowing 5-star review of Dowen in Bishop Auckland! We are thrilled to hear that your experience with us was nothing short of amazing during the sale of your property.
At Dowen, we take great pride in providing exceptional service to our clients, and we are delighted to have successfully met your expectations. It's fantastic to know that our team efficiently handled the viewings and kept you well-informed throughout the entire process. We understand that selling a property can be a significant undertaking, and we're glad we could make the journey smoother for you.
I am especially grateful for your kind words about Lisa. She is a valued member of our team, and it brings me immense joy to hear that she played a key role in keeping you updated and ensuring a positive experience for you.
Your recommendation means the world to us! There's no greater compliment than a satisfied client spreading the word about their positive experience with our services.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to support you even beyond the completion of the sale.
Once again, thank you for entrusting Dowen with the sale of your property. It was a pleasure working with you, and we wish you all the best in your future endeavors.
Warmest regards,
John Nicholson
Managing Director
Dowen - Bishop Auckland Team
★★★★★ 5/5
GoogleI recently had the pleasure of renting a property from yourselves and I was very blessed to have had Catherine to assist me throughout the whole process. I expected a lot of stress as moving into a new home is typically an unnerving and difficult process, however Catherine made it an absolute pleasure and an entirely enjoyable experience. Thank you all! :)
Sophie · 16 April 2022
Agent replied · 13 June 2024
Dear Sophie,
Thank you so much for taking the time to share your positive experience with our rental services, and we are delighted to hear that Catherine made your transition into your new home a seamless and enjoyable process.
We understand that moving can be a stressful experience, and we are thrilled to know that Catherine's assistance played a key role in turning it into a pleasure for you. Our team strives to provide excellent service, and your feedback is truly appreciated.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We hope you continue to have a wonderful and comfortable stay in your new home.
Best regards
John Nicholson
Managing Director
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